Hi all
Suddenly my Play 1 has no bass. The sound is very low and trebble-ish. I have tried TruePlay again (which does not work as it stops during the process due to background noise no matter what I do) and resetting. Also the sound does not seem to change at all when changing the bass on the EQ.
Anyone know what to do? Diagnostics sent: 277873147
Mikkel
Have you tried unplugging the Play:1 from power for about a minute? You could also try resetting it following these steps: https://support.sonos.com/s/article/1096?language=en_US
Hi
Unfortunately, no luck. Tried both suggestions.
Mikkel
I think it’s time to contact Sonos Support: https://support.sonos.com/s/?language=en_US
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