Components and Architectural

Hi all,Recently I’ve moved from my apartment, and tried to set my sonos system as before in my new place :1 beam + 2 one SL (used as surround, behind the couch)I had to factory reset my 3 speakers for them to work within my new home.The problem is that whenever I want to get the in the same room : Living room, it seems that my beam is duplicating the room as such « Living Room 2 ». At the end of the day I have 3 speakers which won’t get to work together because virtually they’re in different rooms…It’s pretty frustrating because no one seemed to have that problem before.Does anyone know how to fix this ?Thanks!

Hi!I have problem with my old sonos system after switching to a new router ASUS Rt-ax82u. To adress the problem i’ve bought a sonos boost.I’ve reset all devices and chose a new system in the S1 app. However the problem is that the S1 app says it cant install the boost.I guess the boost came preconf with S2 software so is there anything I can do to downgrade? I’ve tried to factory reset the boost.BRanders  

Edit- read else where about cleaning the microphone out and now it’s working!  Hi, wonder if anyone can help because I’m going out of my mind with this. Trying to set up Trueplay on my new Sonos Five, only it won’t complete the tunning due to ‘excessive’ noise in the room even when it’s completely silent. No matter what I try ( I’ve even tried it with my clothes off! ) I get the same message asking me to reduce the noise. I even tried sticking close to the speaker but that doesn’t work either.  Can anyone offer any advice ?

Q: "hey Google play BBC radio 4"G: "playing BBC radio 4 on tunein"Q: "hey Google what's this?"G: "you are listening to BBC radio 4 extra on tunein" this started happening about 2 months ago on all Sonos products I own, Beam and Ones. Can somebody at Sonos please fix the mapping mistake? BBC radio 4 extra is not BBC radio 4. the work around is to use your phone to select radio 4 not extra), then use voice control toQ: "hey google stop"and Q: "hey Google continue"it. 

My Sonos system keeps frequently loose products. I have several units in my home, but several times a week my Sonos app have lost one or more of them. Also, the installation quite often fails. So very annoying, since it affects the availability of listening to music at home.I also own four Google Home speakers, they never once loose their system.

I have a Sonos 1 gen 2.if I ask it to play a track from Spotify it says it is playing it, but is silent.if I ask it to play BBC Radio 1 it tells me it is playing then goes silent.I have to use it as a network speaker controlled from my iPad. This is frustrating.any ideas? 

Hi Sonos, I’ve been experiencing lots of audio dropping while playing Spotify so I’ve decided to try the Sonos Boost. It helps a little, the audio drops less but it drops anyway. My diagnosis number is 657473618. My home Internet is fast, like really fast 500Mbps upload and 500 Mbps download. The audio started dropping a few months ago. The Sonos Boost is directly wired to the router, one of the Sonos one wired directly to the router too. My Sonos Beam is wired to the Sonos Boost. Only one of the Sonos is wireless only and yet it is experiencing audio drops. let me know if you can help

How can I play the sound from my windows laptop (youtube, movies etc) from my Sonos Move? I connected with bluetooth, installed the windows app, yet I still cannot set it as my audio output or anything. How can I do this? This thing costs so much yet I cannot even do the simplest thing with it...

We have a Sonos system setup at home and it works fine, but I can only login to the Sonos S2 app using my husbands credentials. I have my own Sonos account (that works when logging in on the website) and I have tried to renew my password, but everytime I try to login to the app it says the account doesn’t exist or there is a login error. When I am using my husband’s login on my phone it works fine to login, but I want my own playlists and everything from my Spotify account.. any ideas why I can’t login using my own Sonos account? Or how I can solve this? Many thanks,Anneli  

Hi,we have a turntable line into our amp. We don’t listen to music that often. as usual, before we can listen to music we have to update the software but now we’ve done that the turntable sound is not coming out the system. did I miss something in the last update?!? Are we slowly obseleting my amp now?thanks. 

Hello, Does anyone know what the following part is? I have been troubleshooting a defect Sonos Sub and it is not working.  I suspect it to be a kind of diode as it’s marked as D6. However, there is no marking on the part itself. When I check the voltage drop with diode measurement with a multimeter, it’s 0V and it is short circuited when checking the continuity, regardless of polarity. The part is right behind the transformer.  I am trying to find a suitable replacement but I am stuck unfortunately.  Please see attached image. Thank you. 

I’ve just purchased and connected a Port to a turntable for use primarily with a Move but also on occasion with my play bar and Sub in another room.Whenever I connect any of the devices I get a constant buzz, even when the turntable is switched off or not connected to the Port. I've tried turning the port off and reconnecting to no avail.Does anyone have any ideas?

Can any one help? I have a Sonos1 and every time I try to play my Apple Music that I have downloaded it keeps telling me to reauthorise my Apple account! I don’t want to do that. Why can’t I just play the music I’ve payed for,it used to work no problem but not now.

 I’m getting this error “Unable to play ‘BBC Radio 5 live sports extra’ - access is denied. Via TuneIn.This worked on Saturday. It doesn’t work today The better half wants to listen to the cricket). Currently I’m streaming via the BBC app to the phone via Chromecast in the back of a Play 5. Troubleshooting I’ve done. Other BBC radio stations work via TuneIn - for example BBC Radio 1, 2, 5 Live. But not 5 Live Extra.I’ve tried via Sonos radio. I can find BBC radio channels such as 1, 2, 5 Live but not 5 live Extra.I’m sure there will be some long complicated story about Sonos, TuneIn, BBC Sounds support on other platforms etc etc. It’s just stuff used to work yet it seems to be getting worse and I wanted to vent after a heavy investment in a Playbar, Play 5, 2x Play 1. Sonos support on the phone tried to tell me BBC radio not supported on Sonos Radio. Well how can I get some stations? And then Tune In worked a few days back. Sonos also mentioned I could do this via Apple Airplay but we

The white light on my Play1 is on permanently. I have tried the recommended reset procedure but this has no effect. Any suggestions?

The playbar can only be woken up via TV optical cable. Until I do that, the app can’t connect to it - it reports that it is unreachable. I turn on the TV and in a couple of second the app recognizes the playbar and I can control it, play music, etc. Is there a way to fix this?

Good morning ! My system has been working fine for over 5 years. Roughly 12 weeks ago I logged on the app and all the speakers have disappeared off the app. I re added them all (quite a task with 8 to connect) it worked. Every time I log on now some speakers are there and some are not but over time they become available to listen on. Then disappear, checked the WiFi and no issues there, we are on the S1 app as not all the speakers are the new ones (S2 app) Any help would be appreciated as it’s sending me Crazy 

I have a system of four Symfonisk speakers. Three wireless and one wired (in my home office), using BT home internet without a home phone.  The wired speaker works perfectly, but the wireless ones drop on and off the network constantly - particularly the one  in the kitchen - the one I use most. The app regularly says it cannot find or connect with the device, and streaming content regularly cuts and/or drops. Or simply just stops for no reason.  I just bought a Boost to improve things, but it hasn’t really changed anything. I added it following the instructions and relocated it between the router and the kitchen.  The Kitchen speaker - although less than three metres away and even when directly in line of sight - still drops on and off. Questions:1. How do I know if the Kitchen speaker is even connecting to the boost? And if not, how do I make it connect  I have cycled power on it several times.I feel like I should re-add all the speakers but can’t find a way remove them. Is there a w

Guys, when I Connect The power cable, The White light comes on by 3 seconds after that it turns off.I Will donate by PayPal if someone help me to fix it, waiting for your feedback.

I’m getting that infuriating ‘due to rights restrictions’ message again when trying to listen to Radio 4 PM today. So I have to find Sounds on my phone or use my old digital radio to listen.Just wondering why Sonos is so unreliable??

My Playbarwill not connect but it powers up and remains solid white.  I have tried to reboot, reset, connect it to router, and nothing works.   

Hello,so I’m currently developing a music service and testing it via customsd. The integration in the controller app is working (iOS App & Windows Desktop App) - so I can browse - but I can’t get a Player to play any track. I keep receiving ‘unable to connect’ errors once I hit the ‘Play’ button in the controller. I can see on the service side that the Player sends a getMetadata and a getMediaURI request, and the SOAP responses delivered by the service are identical to working examples from another source; however, the Player seems unable to process them. I am kind of stuck, and I guess what would help me are the Player logs. Is there any way to get them? Any feedback is highly welcome! Many thanks in advance, and kind regards,Florian

Sonos,Please could you help diagnosing this problem?Diagnostics 630590368 & 281656925 illustrate I hope.Both players have fixed ip addressesRight player has a wired connectionBoth have wifi connection onWifi Channel 6 is being used (neighbours are mostly on channel 11)There are no other Sonos products in the house.strangely (to me) the player can often still be reached on its address (http://192.xxx.xxx.116:1400/support/review) even though it’s not playing.Diagnostic 1594625123 illustrates.The player ‘sorts itself out’ after a while and the stereo pair reappears (L+R). Power cycling also fixes things when I’m not feeling so patient. Diagnostic 2023556715 illustrates a working system. Unfortunately it’s not long before the Right player drops out again. Thanks.   

Upgraded my router to wifi 6.  Setup guest network to connect wireless devices, everything connects except Sonos….. I have spent hours trying to reset the app, reset the router, reset the speaker, trying ethernet……   I have to say the product worked way better using the older app….I have $200 paper weight.  I am at my wits end….

Playing edm music and my sonos randomly very muffled and sounds like something is vibrating inside of the sonos? almost how a car with a blown sub sounds, very disappointing as I thought Sonos made quality products? thought there was some fail-safe on them so things like this do nothing happen? barely have had this for a couple years and already breaking kinda sucks.