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Hi,

For some reason the last time I posted this question it was set as answered - however I did not set it as answered.

I have been using Spotify connect for over 4 years now.  About 3 months ago it stopped playing Spotify.  I can start a song, however 5 seconds later it stops.  If I turn the volume up or down it works for another 5 seconds.  I have updated the software on all devices.  The connect is wired (therefore is not a network issue).
 

All other streaming apps work fine, it is just Spotify that doesn’t work - which is frankly the only streaming service that should work.

 

please help - this is driving me crazy.

 

 

feedback on the first post

Try the troubleshooting tips in this article:

https://support.sonos.com/s/article/305?language=en_US

 

Hi GuitarSuperstar,

 

Thank you for sending through the article.  I had found it previously and worked through each of steps meticulously to no avail.  

 

I tested my friends Sonos amp and it works perfectly with Spotify on the same network, yet my older product seems to be the only one having any issue.  My Sonos Connect device plays Sonos radio without any issue, it seems to only have this issue when streaming music via spotify.  All my other Sonos speakers (version 1 and 2) work fine with spotify as well.

 

Curiously I can get a continuous stream to work on spotify if I adjust the volume on my phone every 3 seconds i.e. if I turn then volume up 1 wait three seconds then down one after 3 seconds.  The longer I keep this going the longer the song plays without dropping out.  However as you can imagine this a laborious workaround and not something that is going to solve my issue.

 

Thanks

 

Davo32 wrote:

Hi,

I have been using Spotify connect for over 4 years now

Do you play from the Spotify app to the Sonos Connect?

If, can you try another device (another phone, pc, tablet), or try a different ethernet cable?

Hi Claus,

 

“Do you play from the Spotify app to the Sonos Connect?”

I try from my PC, from the Sonos App, directly from Spotify (which is the way it worked for years) - it occurs on all devices that attempt to play from Spotify (friends and family).  Curiously, the volume workaround work on these other devices as well.

 

“If, can you try another device (another phone, pc, tablet), or try a different ethernet cable?”

I have plugged it in directly to my router with a variety of different cables (Cat5 and 6) - still the same behavior.  My friends Sonos Amp worked perfectly over WiFi.

 

Thanks,

Daniel

I wonder if it has anything to do with the May 2020 announcement

 

 

Notably 

“We don’t expect any immediate impact to your experience, but access to services and overall functionality will eventually be disrupted, particularly as partners evolve their own services and features. “

 

Could be, though I’ve not read it anywhere else - and this problem should affect not just your Connect, but all S1 devices. I take it your Connect runs S1? Is is S2 capable?

Hi 106rallye,

 

I would assume so, however the devices do have different chipsets and the Connect is more sophisticated in that it is a relay type device (I assume anyway, having no access to exact design architecture of each device).

 

My Sonos:Play1 and Sonos:Connect are both only S1 Compatible.  My Sonos:Move and my firends Sonos:Amp are both S2 Compatible.  I am only having this issue with the Sonos:Connect and only started a couple months ago.  All my updates are set to auto - so I can only assume after a Spotify update did this start to occur.

 

Thanks

Not that it will help you much, but I have two remarks about your statements above.

  • I do not think that a Connect acts differently in a network than other Sonos sevices (but others may know more about this), as all devices use the same software (either S1 or S2);
  • all Play:1's should be S2 capable.

You were right, I did not realize that Play:1’s could be upgraded to S2 - I will look into this.

 

However it does point to the fact that even though the software on both devices is the same, the fact that a Sonos:Connect cannot be upgraded to S2 and that a Sonos:Play:1 can be upgraded - speaks volumes of how the hardware interacts with the software and that my assumption that the new spotify streaming updates may be to sophisticated for the deprecated Sonos:Connect (Hardware Vesrion 1.1.16.4-2.0)?  

Hi @Davo32 

Thanks for your post!

It may help to disable Crossfade (on mobile devices, navigate to the Now Playing screen and tap unnamed image to show the Crossfade switch) and Shuffle (in the Now Playing screen).

If this doesn’t help, please recreate the issue, submit a diagnostic and reply here with the number given. Thanks.

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