Components and Architectural

For a while now it seems my Playbar is processing remote control commands twice.Whenever I try and control the volume through one of my remotes (TV. FreeSat, FireTV) the command is actioned but the white light on the Playbar flashes twice. For volume up/down it means the changes are twice what they should be, but it also means I cannot mute the Playbar.  Pressing the mute button it mutes and then immediately un-mutes!The same happens no matter which remote I use.  I have tried the ‘Remote Control Setup’ within the app but it makes no difference.Any ideas anyone?

I am hoping some other people have experienced this issue.  Typically it happens on my iPad (pro, air and mini). If I am watching an app like AT&T TV or Direct TV stream on either device and try to play the sound through any of my sonos speakers the screen will grey out and display “Airplay”. I can hear the sound through my speakers however the video is not displayed on my device. If I switch my “move” or “roam” to bluetooth it will work normal.It doesn't happen on Netflix or Hulu. But it will happen on HBO Max, Direct TV Stream, Starz, and a few others. Has anyone had this problem and found a fix??  

Hi there, is it a known problem with the iTunes, that you can't add a service currently? I have deleted and reinstalled a few times, but it gets so far then just stops. Worked perfectly previously. Cheers 

When I an listens on streamed radio on my SONOS the audio sometimes skips backwards. I’ve done the usual things with moving the speakers and the router to have better reception but the issue persists.I usually listen on SR.se P1 but also listen on poscasts and the problem is on all radio, when listening on music there are no skiping but some songs are jumped (Spotify). 

Hi all! So most of the time my system works flawlessely. I can listen to hours of music without any issues.But then once in a while the Sonos app says “Lost connection to Spotify” and something about encoding. I found several threads about this but not too many recent ones.So when the app loses connection to Spotify songs wont play. It then skips the track and tries the next one, sometimes this track will play and sometimes not. Sometimes it plays for a couple of seconds and then stops.During this time i can play Sonos radio without any issues. The only fix i found is to just let the system be for 20-30 minutes or so and then it fixes itself! Feels just like a Spotify hickup somehow? During this last hickup i checked my router and could not see any devices with the same IP. Also, if this would be IP-related then radio wouldnt play.So i contacted the support and sent them a ticket. They could see interference and advised setting my wifi to channel one wich i did. But i just got this hic

I have my Playbar connected to my TV. I have it resting horizontal on a cablnet below the TV. I have a large room with 20’ ceilings. When I watch TV for some reason I have a hard time hearing people talking during shows/movies. I find that it sounds better when I flip the Playbar up vertically and I can hear the voices better and the background music isn't as loud. Problem is when I flip it vertically then my remote wont control the volume on the playbar anymore. I would have to put back horizontal, adjust the volume, then flip back vertical.Any way around this issue??  I dont want to mount the playbar on the wall vertically so I am at a loss and it is very frustrating even though there is a sensor on the vertical side for volume.  Thanks in advance!

I just got a new Sony TV (2021 Bravia X90J) and can’t get the remote to properly control the Playbase volume. After I successfully (according to the Sonos app) pair the remote, the remote will decrease volume (when the - volume button is pressed) but won’t increase volume (when + volume is pressed nothing happens). Any ideas?

My sonos apps on all (5) of my phones has stopped working since the September update to Sonos in 2021.    It does, however, work on the PC and on an older, unsupported version of android on an old tablet. I have contacted support (5) times and they escalate to tier two, and that is where the support ends.  They promise they will call or email me but… well, its almost Thanksgiving. Oddly, the widget to control a single speaker will work from the phones to fast forward and pause and unpause music, but that is it.After looking at the last 60 scathing reviews of the app I can see I am not alone despite what technical support has been telling me. So, what gives, is Sonos just done as a company, are they actively working on correcting this and I can keep my system or do I just need to abandon it and move on?  Please advise.FYI, I have taken the following steps before its recommended: factory reset all speakers uninstall/reinstall the app everything is updated hardwiring speakers running a si

Hi, my Playbar was working fine whilst laid flat. I’ve now wall mounted it and connected it to my TV and I’ve got a high pitched static like noise when it’s in use and afterwards for a while, then it stops. This is happening both when watching TV or listening to music so I don’t think it’s related to the optical cable. I have already done a factory reset which didn’t help.I have submitted a diagnostic (764888460). I’ve also called (customer reference 03461863) but my call got disconnected (poor phone signal on my end).Is there anything you can do to help?Thanks,Chris

Hi support. My PC restarts in the middle of update install on Windows 10 app. 13.4.1. It has done that on earlier version, and then it didnt in a long while. But the last update, it started again.I have send an diagnostic with number 264811369 to your support dep.Just to let you know, that theres a problem with the app update on the latest version. Best regards,Michael

This week my Beam would not connect to my Asus RT-AX88U router.I have previously tried the enable then disable Airtime Fairness trick on both 2,4 GHz and 5 GHz, but my Beam would still not connect to my router. Search this forum and you will see instructions for this step.What did help was changing the following option under Wirless → Professional, under 2,4 GHz radio. My Modulation Scheme was set to “Up to MCS 11 (NitroQAM/1024-QAM)”, I selected instead “Up to MCS 9 (TurboQAM/256-QAM)”.Power cycled all my Sonos gear (Beam, Sub and 2 x One), and they connected back to the router and rejoined my surround setup.

Does anyone know if this would be better/work? I have a broadband connection and use the wifi connection from the providers router ( in this case Telenet ).Sometimes when playing the sound on all the ones connected through wifi drops , sometimes a second but sometimes a few seconds in a row, or a sec off, a second on (i also have a connection from my connect to my stereo, because i have two big BOSE boxes attached to that one aswell…. those never drop sound, that’s why i assume it’s a wifi prob)I have 5 play1, one sonos one, one BEAM and a connect.Would something like this:https://www.amazon.fr/NETGEAR-Point-dacc%C3%A8s-WiFi-WAX204/dp/B08MQ5CVQK?ref_=Oct_DLandingS_D_e31ff8b9_64&smid=A1X6FK5RDHNB96&th=1or a MESH set up resolve those problems or not?I think the TELENET router cannot handle all these things? (also have Philips HUE at home)Any help would be appreciated! ThxSid

I have a Sonos One that works fine if I have it in the main room of the house. When I move it to a different room, however, it doesn’t show up as an available device in the Sonos app. Could it have something to do with my wifi setup? I have a Netgear Orbi system with 3 Orbi satellites. The main Orbi router is in the living room next to the stereo system. The Sonos One works fine in that room, but when I take it to a back bedroom (close to one of the Orbi satellites) and plug it in, the device doesn’t show up in the Sonos app. It seems to only work if it connects to the main router and not to one of the satellites.I also have a Sonos Connect, which is connected to the stereo in the living room. It shows up in the Sonos app from any room in the house. 

Diagnostic number 479729184.Hello, for a while now my Sonos sound bar has been cutting out in the middle of songs (played from all different platforms including Sonos radio, pandora, and YouTube music). It never happens when watching TV. I thought it had to do with our internet being slow and the music buffering, but today I was listening to music through the sound bar and another speaker in a different room. The sound bar would cut out while the other room continued playing. When it cuts out, it lasts anywhere from 2 seconds to 20 seconds. Today it has been doing it worse than I’ve ever heard it. I submitted the above diagnostic while it was happening. Can anyone explain why this is happening and how to fix it? Thanks! 

I owned 2 Sonos One speakers for a while. I grouped them and had both play music each day in separate rooms. No issues at all. I just purchased 2 more Sonos One speakers, set them up on my wi-fi and grouped them with the pre-existing speakers. Now when I play music, only 1 speaker plays at a time. At the top of the App it says playing on “Kitchen + 3” or similar. And whatever speaker is currently listed before the “+ 3” is the only one that plays. So if it says “Bathroom + 3” then its only playing in Bathroom. I only play Sonos Radio if it is helpful. Any assistance would be appreciated!

Hi,I have a PC connected to the home network through the ethernet. I have a Sonos speaker connected to the same network through a wi-fi connection. The speaker is visible on the network when accessed from mobile devices or a PC on wi-fi but my main desktop PC cannot find the Sonos system/speaker using desktop controller or apps like Spotify.Please help!

I recently replaced my home router with a Asus RT AX88U router. After setting up my router using the same wifi name and password, I started my Sonos app. All my speakers were recognized and connected. The only component that would not reconnect was the Sonos boost. I tried a factory reset and the boost went through its startup, led flashing white / orange, then changed to a slow flashing green. The boost will on connect and I am at a loss. Thanks in advance for any help. Andrew

I have 2 system. One at my home and one at my business. The business has all play one speakers (3). I recently changed internet providers and trying to reconnect my system with an ipad. I can’t get the sonos to recognize the speakers. The ipad is connected to the wifi but it wont connect the speakers. What could the issues be? 

We have a Sonos playbar, sub and two play:1 as surrounds and regularly when watching movies, TV or playing music using multiple streaming services the audio cuts out. Our playbar is wired directly into our router, sub and satellites are wireless. I have already submitted diagnostics, confirmation number 1209416957

Frustrated with new Sonos Move.  Last week, I installed my Move. It sounded like a small handheld transistor radio.  No base at all.  Called support, went thru the motions and could not resolve issue so they sent me a new one. Arrived next day, so pretty darn good on Sonos getting my replacement to me quickly. Setup the new one up, tested a few songs and it sounded/worked great. About 5-6 hours later, went to use it and it would not respond to me, touching mic or other buttons, no effect.  Tried to power off and it would not power off. Held thew power button in about 30 seconds and it finally powered off. After powering back on status light only flashed white.  Tried a factory reset, but could not get the Move to connect to the app, also tried the local connection it gives you a choice to connect to, and would not work.  Tried factory reset again, no go.  Now I cannot even get the move to power off, constant slow white status light.  Seeing if anyone has any ideas before I call support

Hello. Seems that all of a sudden my 4 Sonos speakers are now out of synch. I’ve not changed anything that I'm aware of, so not sure how this happened. Any help would be great. thanks

Diagnostic: 1931005545I have a Deezer playlist (a Deezer Editor one, not a personal one) which has a song that cuts out after 30s every time it gets played. No problems otherwise. How do I get the system to "refresh" this song?Playing the same song on my phone in the Deezer app gets me the whole song, so the source material is good.Thanks

Premises has 3 connect amp units which are not visible on the sonos s2 app.Owner wants to.add a beam.bar and 2 x sonos 1 gen 2 units.... can the new devices work on the old S1 controller app os it seems the old connect amp can not work on the new S2 app. (On android)Thanks 

Playbar + Sub work perfectly when the Playbar is connected with Ethernet. The moment I disconnect the Ethernet cable the Playbar continues to work but without the subwoofer.(When plugging Ethernet in again, the system tells me Playbar (+?) for ca. 15s and then Playbar +(Sub) and it works again)This issue started with the new update 13.4, before that the system worked perfectly fine without any internet connection.Please Help!/* And yes, I tried to: Restart the router unplug the sub and playbar changing the wifi channel from 11 to 1 resetting the app removing the sub from the system on the app and adding it again(Wifi is obviously enabled for both components and the new firmware is installed on both) */ 

I have an aging set up of two connect amps and a connect for zone playing, all connecting to hard wired ceiling speakers .the two amps work fine in their respective allocated room kitchen and bedroom but the connect isn’t working and can’t reconnect despite every attempt. I get a flickering white light. Any ideas? Just dead?