Components and Architectural

Hi everybodyI’ve been experiencing drops of audio every time I play (or skip to) a new song on spotify through sonos. The pattern is quite consistent: song plays for 10s, some speakers drop for 20s and all goes well from 30s in. There is also a lag when I press skip in the sonos app before anything happens. I’ve read all I could find on the topic but am running out of ideas. The setup:> 850 sq feet (85 sqm) flat, triangular shape> Paris city centre so old building, stone walls and neighbors all around > 8 speakers (7 Ones + 1 Arc) and 1 boost> Boost at the center of the flatI’ve: - assigned a static IP to all sonos units- repeatedly changed wireless channels of the router and sonosnet (not overlapping)- moved the boost from another place (less central)- changed ethernet cables- unplugged devices around the Boost to see if that decreases interference- hardwired the arc to the boost (no change)- looked at the stats on the network matrix (latest below)I cant hardwire any other

In Spotify I would open up my Like Songs and start playing one. When i try to connect to one or all of my Sonos SLs it will say trying to connect for several seconds before failing to connect and continue to play on my phoneAdditionally, when I go to the Sonos app and go to my linked spotify account and click on Songs in Your Library, i see all my Liked Spotify songs, but when I click Shuffle, i see an opaque wheel followed by a “Unable to add songs to queue” messageThis doesn't happen with any of the other playlists i have, which i rarely use or listen to I understand i have quite a lot of “Liked Songs” (over 10K) but i find it quite ridiculous that i can shuffle my songs using headphones but not on my sonos speakers

I have a playbar and a Samsung 6500 series from a few years ago.  When I set the system up, the remote worked perfectly controlling the playbar. And it's been fine 99% of the time.Every so often, I'll notice the playbar isn't responding to the volume anymore.  And that's it. I can't fix it. Batteries in the remote, moving closer, re-setring the remote in the TV or power cycling the playbar, playing with the remote settings in the app. Nothing works. I have a second one of these TVs and that remote usually works on this pkaybar, but when this happens the other remote does not work here. (the "problematic" remote works fine on the other TV).  Eventually, after a couple days, it works again.  So I'm pretty sure the playbar is the problem. Any ideas?   

I get "song not encoded properly" every now and then, when listening to Sonos Playlist. 99% of the songs come from Apple Music.

When I came home, my Sonos was playing an unidentified music. How is it possible that an unknown person plays music during my absence. Usually I used Airplay 2 from my iPhone or my MacBook.

I am only 5 months in to using Sonos and so far all has been great. I have a stereo pair of Sonos Ones and a Sonos Five. I have a turntable lined in to the five and play the turntable through the horizontal five and stereo ones together in one room. I have audio delay to a minimum and compression set to nil. This system has been working PERFECTLY until yesterday when my Sonos app wouldn’t let me continue until I upgraded so, following the links I did just that. Now I have intermittent sound from my left sonos one speaker and the upgrade has broken my stereo pairing and I don’t know what to do. Any help would be appreciated. The fact that I have been using this up to yesterday tells me the wifi and setup works - but something has been broken in 12 hours and I am really annoyed. 

Hi,I am trying to connect a hub from my pet door flap to the rear of my ZP100. It fails to connect. It will connect to a range extender no problem. How do I check the ports on the ZP100 are working ?

Sonos app on iPhone. Using Amazon Music to stream. I go into ‘albums’ from the Home Screen. Some albums have a ‘play’ button which enables me to play the whole album. Some albums don’t have a ‘play’ button and you can only play one song at a time. Compare the two images below. It’s really irritating. What’s going on? 

How can I tell, without a better memory than mine, which is Mozart and which Brahms? This is not the only album with this problem. At least this has all the movements instead of only some, but still. Can I change a setting? 

Why won’t SONOS stop spamming me? How do I stop it? There are messages from other users in this forum going back years about this that are closed topics. But still SONOS ignores its own settings. I contacted Sonos support again about this earlier in the week. They said the same things to me that they did a year ago about changing settings when I asked. And then they said they would look into it more to end the conversation. And I have now received more marketing spam from them about yet another product they are trying to sell. Sonos is a wretched company. All my devices have in app and email contact options disabled but these switches are not respected by SONOS marketing.All my devices received the same spam. It goes on and on. If SONOS want to repeatedly send unsolicited messages then the products should be free. From what Sonos support tell me they must have been looking into a ‘fix’ for this for years. Or maybe they don’t want to fix this because people do not care. 

G’dayWhenever I play Spotify through my Sonos set up, after 15 mins or so, my music cuts out and my internet crashes. At first i thought it was an issue with the internet as we have recently moved into a new property and set up with a new internet provider. I do not receive any error messages, it just cuts out and anything linked to the internet stops working until the modem has been reset. I have tried using Spotify itself and also through the Sonos app and experience the same issue. Sonos Radio just cut out and I used Soundcloud for over an hour yesterday via the Sonos app and had no issues at all, therefore I’m, assuming it’s an issue within Sonos.   Any help will be much appreciated 

Hi,I have the new Beam hooked up to my LG C1 via eARC. I have eARC / Atmos enabled on the TV. The volume seems to vary wildly from channel to channel when I am watching YouTube TV. I have noticed in the Sonos app that the volume variations seem to be driven by the source codec, e.g. PCM 2.0 is much louder than Dolby 5.1.It is almost as though the Beam is dipping its volume when the audio format supports more speakers, like it’s expecting the volume to be supplemented elsewhere.Any ideas? 

Hi there,I’m having a bit of a nightmare trying to get my Sonos system to work with my ASUS Ai Mesh set up. I realise this has been posted about before but none of what has been suggested in the other posts has worked and neither has spending a few hours on the phone to the customer care team.The issue is speakers drop in an out of the Sonos app, not just in terms of audio but from the system set up screen. I have two Play3’s, a Play 1, Zimfonisk lamp, and 4 Books. Originally the system was set up on an ASUS AX Zenwifi mini AiMesh. I have tried the following to resolve this:Disabled Airtime Fairness Disabled QoS Updated firmware Plugged in an Play3 to my router for Sonos Net Purchased a BOOST to create a Sonos Net Created a fixed IP for every Sonos speaker as per this guide:  Purchased an ASUS AX-XT8 to see if the firmware was any better in working with Sonos products as there was very little listed on these pages regarding the AX mini...all of this to no avail. Nothing I’ve tried has

I have 2 x ZP100’s. They have worked faultlessly for years - well for as long as I have had them.However I’ve noticed recently that when the morning alarm triggers (one is in the bedroom and has been our wake-up music for years) the ZP100 stop playing after a random, and short, period of time - about 10-15 minutes. They are actually set to play for 90 minutes.Anyone know what’s going on. 

I am an AV installer.  At a client’s house which is all S1 and which consists of five Connect Amps and one Playbar.  The fifth Connect Amp was just added to the previously existing four.  In order to get the system set up I had to reset all five units and the Playbar.  I then set it up using S1 and was able to get Tune-In Radio to play on all units as well as the turntable.  As a result of resetting everything, I had to add back in Spotify and Pandora for the client, which I did successfully.  The problem is when Spotify or Pandora are selected I cannot play music.  For Spotify, no matter what I select I get an error message “cannot add music to queue” and for Pandora I get a connection error message.  Prior to resetting the system and adding the fifth Connect Amp there was a Bridge installed.  As part of the work to add the fifth amp I ran a data cable to the location where the five amps are located and connected it directly to one of the amps and eliminated the Bridge.  Since all uni

SOLID RED light on my 2 Sonos CONNECT started at about the same time this month (OCT 2021), running on S2... anyone know what is this?

Every day, multiple times a day, our Sonos app crashes.We have three sonos play 1 speakers.  We have WiFi, it’s a small office, 1600 sq. ft.We have tried Spotify, Pandora, and the awful Sonos music.  Every day, crash, freeze, not working.  Often times the pop up “Pandora is offline” or “Spotify is offline” appears, even though we have paid subscriptions, no other users, it’s just garbage.  No one at Sonos can help.  We’ve has our IT service adjust the router several times.  We’ve done all the things.  Nothing works.  This app has been tried on multiple devices, anndroid, apple, desktop and the result is the same.  Crash crash and more crash.    I’m throwing my hands up.  The speakers are great, the software is trash. 

Hi all! I hope you can help me with the following super frustrating situation... Overall issue: I'm trying to set up a Sonos amp for an outdoor kitchen unsuccessfully - 2 Sonos AMPs have been "bricked" (gone irresponsive) attempting to go through the setup. I haven't been able to get any direction or resolution from Sonos support (who only attempted to diagnose / resurrect the faulty Sonos AMPs with no success). I'd appreciate any ideas / help... The setup: Sonos amp connected to:a pair of Bose 251 Environmental Outdoor Speakers Samsung - The Terrace Series 65" - via HDMI connected to the HDMI ARC port on the TV Detailed setup sequence: Hooked up the Amp to the speakers and HDMI cable (my electrician misplaced the banana connectors so he directly hooked the speaker cables into the audio ports)Connected it to power outletThe Sonos app identified it as new device and started the set up processupdated the software as part of the setup processthen asked if I wanted to set up as TV or stere

I have an older Connect:Amp and a Playbar which both worked on the S1 app previously. I’ve moved recently and I can get the Playbar to work on my S1 controller at my new place but I can’t add my Connect:Amp to the system without receiving a notification that I need to update the app. When I update, it installs the S2 controller, which tells me both products are incompatible and that I should use the S1 controller. When I go back to the S1 controller, it sends me around the same loop again, telling me it can’t add new products without upgrading to S2, which then kindly informs me all over again that my products are both incompatible with S2 and that I really should try S1. Can someone help me break the cycle? I don’t care which app I use, I just want to be able to listen to records again.

Good evening to everyone,I have a customer with a Sonos system installed on a yacht, configured in Europe with a tablet with the Sonos app downloaded in Europe.The customer has lost the tablet. He bought a new tablet and downloaded the Sonos app on American soil.He has entered the correct credentials but the application does not allow you to make changes.This is possible? If the devices have been configured in Europe with an app downloaded in Europe and you add a tablet with an app downloaded in America, is it normal to have problems?Hope to be clearThank you

We have 8 Sonos speakers on our home system, plus a boost. Randomly, the music will stop playing through different speakers at different times, but continue through others.  Then it will randomly come back to all of them.  This happens fairly ofter. It does seem that it happens most often to the speaker that is closest to our router and boost. Tried most of the fixes I’ve read here, but feeling like the solution is over my head. Diagnostics # is 1367912203.  Just submitted it while it was happening.

Ran diagnostics. Confirmation 1582975684.Tried Ethernet but cuts out a lot. Have mesh Nest Wifi with gigabit service.When I unplugged and used thru wifi, doesn’t cut out as often but still does periodically. Nest wifi base station is close to Sonos products

HelloI have now been trying to have my Sonos system to my network for a couple of days.Was working earlier last week.System is a 2xSL Sub and Play bar: This system cannot be added to any network that I have running in the house currently a 2.4Ghz and a Ghz. Error come up that they cannot connect to network nor the internal Sonos network. This system is purchased outside of my current living country not sure if this can have an impact or not.Sonos move. This one working without any issues and can be added without any problems. Any tips/help is very appreciated. Kinda hates to have a system just standing around collecting dust // Patrik 

Hello,Could someone from Sonos please explain to me what this message means:The connection to Spotify was lostE.g. where in the network the connection couldn’t be made.This is usually what I experience:If I press the Play button on the speaker, Sonos plays the music from Spotify from the playlist/artist I was listening the day before (or a few hours before) If I got to the SONOS App, I can browse Spotify music. But when I try to add the music to the speaker, the message appears. Now, If I try to play a radio from TuneIn, on the same speaker, the music plays fine.So, where does the network connection issue resides?Note: sometimes, when using the Spotify App and choosing to stream on a SONOS speaker, I get around the issue. But not always.Note 2: This has been going on for YEARS. I spoke to Spotify support, Linksys support, SONOS support, none of them managed to find the root cause of the issue.

When starting playback on Spotify, speakers randomly cut in and out, it can take up to a minute to settle down. Once playing it will generally be fine for as long as you like, until you change something. Skipping a track on a playlist will produce the same issue, (while just playing the next track that's already lined up and buffered is fine) when pausing sometimes you can hear some of the speakers still going for a few seconds. Often tracks or changes to the queue will be ignored when the current track finishes.This does not seem to happen with Sonos radio or the local music library on our NAS (when I can get sonos to find it, but that's for another day) A day and a half on the phone and live chat support with both Sonos and Linksys has not fixed things alas.System is connected by a boost to the router, and after support suggested it yesterday, also one of the Play:1s. (like 3 feet away) Sonosnet is set to channel 11, the WiFi (2.4GHz) to channel 1. (although it seems to occupy up to