Components and Architectural

I am quite angry about this issue and it’s been discussed at length in this topic, where I was provided with instructions on how to deal with this issue. I’ve done that. Done it many times. IT DOESN’T WORK!I have two entertainment systems, a nice 5.1 and 134” screen in the barn, where we have a lot of room, and a smaller one in the house. They’re both projection TV systems, which makes ARC almost impossible to use with them. I have to keep the one in the house on Line In to hear music from the TV.My main issue is that I have to keep this AMP on Line In. (And I loathe that Sonos will ONLY work with ARC and not just an HDMI signal - that would solve m problems, but it’s more important Sonos do things their way than allow a few options to make their expensive hardware work with different setups.) Often th

Hi there!I logged in to my account today, to check my System specs, because I wanted to by a Roam, to add to my current setup. [2 X Play:1 and 1 X Play:3]. I saw “Upgrade” next to my System items, and assumed that this was a software upgrade. I hit “Upgrade” and did not realise that this was for something else. Now, all 3 of my devices have disappeared from my System.  So, does anyone know how to reverse this? I have no idea what I have just done, and I feel a bit pissed off and misled here by Sonos. Has anyone else had the same experience? 

Hi! How long should a Sonos Move battery last?I called the support because in a test it lasted 8 hours at an average volume of 40%.The support told me that it was little. They recommended me to carry out a new test with the Move at 100% load and volume at 50%, it lasted 6 hours.I called the support and another person attends me and he tells me that it is normal.Who has the reason, first support (8 hours is not nornal) or the second (6 hours is normal)? The contradictions of the support take my breath away! 

Good afternoon, I hope someone can help with this. I just got the Sonos Port and hooked it up to my turntable just fine. I have the INLINE connected directly to the turn table and the OUTLINE connected to the reciever. This allows me to play music from my phone to the receiver and play records through the port to my other sonos speakers. Two problems I have run into: When playing records, it streams to my sonos speakers but does not play out of my receiver to my wired speakers concurrently. Nor have I been able to switch it to run through the port and my receiver to come out of my wired speakers  When streaming my turntable to my living room, it plays out of the ARC but does not connect to my sub nor my Sonos one speakers Is there an easier way to do this that I am not seeing?

My kitchen pair of One’s in stereo are Trueplayed and modestly set on bass/treble, but one of the speakers has an audible rattle whenever anything too bassy or loud passes through it. I’ve tried turning Trueplay off but it’s the same. I would guess that this is a hardware issue. Being at least a couple of years old, is this anything Sonos are likely to help me with or am I stuck with my faulty One!? Thanks for your help.

I bought the Arc soundbar + Sub Gen 3 last week. For the first couple of days, the system connected to my Pixel 3a. For the past several days, however, I have entirely lost my ability to connect to the system. I have tried restarting the soundbar and my phone. Nothing has worked. Any suggestions on how to troubleshoot?

WTF, it’s getting REALLY old resetting my system. Reboot your router - my router is working fine. I’m not challenging all of the other electronics associated with my router. Reboot your Sonos players - running an eithernet cable to every6 fricken device again...and again.  Quit and reopen the Sonos app - I’ve deleted the app way too many times. Anytime power is lost or we move a device to the screened in porch, it gets lost. Whew.There are too many other options in sound. I’m beginning to think Sonos needs to get their stuff together. Anyone frustrated with it. Thanks!

I have multiple Sonos products. Sonos Controllers are on Android and iOS products -- all wireless -- and one iMac M1 running MacOS 11.5.2 Big Sur that has the WiFi turned off -- and I have reasons not to have the iMac on WiFi. This iMac is hard-wired to a switch that, in turn, is driven by an IP address set by an Eero router. This same switch is hard-wired to a Sonos Boost. As a result, all of my Sonos products are in “wired mode (WM:0)” All computers, Sonos products, and Sonos Controllers have been updated to the latest releases.Recently, I’ve noted that the iMac’s Sonos Controller does not always show all of the Sonos products in my house. The products that it does show work fine, as does access to the music library that is on a NAS, as well as other subscribed streaming audio services…..just some devices are missing. Doing a “Force Quit” of the Sonos Controller on the iMAC, followed by a restart does not solve the problem. Rebooting the iMAC does not solve the problem.

Hello,I have discovered a problem with indexing .m4a files. Some files weren’t searchable via Artist, Album or Title metadata in the music library and could only be found by browsing the folder structure. They would play ok though. The meta data of the files in questions was displayed correctly in mp3tag, VLC, Foobar etc…, only my Sonos system had an issue with indexing them. I was able to circumvent the problem by running an ffmpeg script, that stripped and rewrapped the metadata information. After applying this workaround, the files were also indexed correctly in Sonos. With some more research and a lot of help from the mp3tag forum (https://community.mp3tag.de/t/m4a-and-sonos-sonos-doesnt-seem-to-recognize-album-title/52450/5 ), we were able to pin down the difference to an entry in the Code

Hey all. I have a router with wifi pretty far from my setup below.However, at my setup I have a Sonos Connect 1 that is ethernet wired connected to my router.Next (as in, 50cm) to my Sonos Connect 1, I have two Sonos Ikea Symfonisk which is wireless. I am using OS S1 and according to “About my system” everything is “WM:0”. From I understand, if a single device (my Sonos Connect 1) is ethernet wired, it will create the Sonosnet for all other (wireless) devices.If so, how come my Symfonisk speakers are repeatedly getting hiccups/stutters while playing music (from my connect)? Shouldn’t the short distance basically make the connection flawless in theory?

Hi all,Recently I’ve moved from my apartment, and tried to set my sonos system as before in my new place :1 beam + 2 one SL (used as surround, behind the couch)I had to factory reset my 3 speakers for them to work within my new home.The problem is that whenever I want to get the in the same room : Living room, it seems that my beam is duplicating the room as such « Living Room 2 ». At the end of the day I have 3 speakers which won’t get to work together because virtually they’re in different rooms…It’s pretty frustrating because no one seemed to have that problem before.Does anyone know how to fix this ?Thanks!

Hi!I have problem with my old sonos system after switching to a new router ASUS Rt-ax82u. To adress the problem i’ve bought a sonos boost.I’ve reset all devices and chose a new system in the S1 app. However the problem is that the S1 app says it cant install the boost.I guess the boost came preconf with S2 software so is there anything I can do to downgrade? I’ve tried to factory reset the boost.BRanders  

Edit- read else where about cleaning the microphone out and now it’s working!  Hi, wonder if anyone can help because I’m going out of my mind with this. Trying to set up Trueplay on my new Sonos Five, only it won’t complete the tunning due to ‘excessive’ noise in the room even when it’s completely silent. No matter what I try ( I’ve even tried it with my clothes off! ) I get the same message asking me to reduce the noise. I even tried sticking close to the speaker but that doesn’t work either.  Can anyone offer any advice ?

Q: "hey Google play BBC radio 4"G: "playing BBC radio 4 on tunein"Q: "hey Google what's this?"G: "you are listening to BBC radio 4 extra on tunein" this started happening about 2 months ago on all Sonos products I own, Beam and Ones. Can somebody at Sonos please fix the mapping mistake? BBC radio 4 extra is not BBC radio 4. the work around is to use your phone to select radio 4 not extra), then use voice control toQ: "hey google stop"and Q: "hey Google continue"it. 

My Sonos system keeps frequently loose products. I have several units in my home, but several times a week my Sonos app have lost one or more of them. Also, the installation quite often fails. So very annoying, since it affects the availability of listening to music at home.I also own four Google Home speakers, they never once loose their system.

I have a Sonos 1 gen 2.if I ask it to play a track from Spotify it says it is playing it, but is silent.if I ask it to play BBC Radio 1 it tells me it is playing then goes silent.I have to use it as a network speaker controlled from my iPad. This is frustrating.any ideas? 

Hi Sonos, I’ve been experiencing lots of audio dropping while playing Spotify so I’ve decided to try the Sonos Boost. It helps a little, the audio drops less but it drops anyway. My diagnosis number is 657473618. My home Internet is fast, like really fast 500Mbps upload and 500 Mbps download. The audio started dropping a few months ago. The Sonos Boost is directly wired to the router, one of the Sonos one wired directly to the router too. My Sonos Beam is wired to the Sonos Boost. Only one of the Sonos is wireless only and yet it is experiencing audio drops. let me know if you can help

How can I play the sound from my windows laptop (youtube, movies etc) from my Sonos Move? I connected with bluetooth, installed the windows app, yet I still cannot set it as my audio output or anything. How can I do this? This thing costs so much yet I cannot even do the simplest thing with it...

We have a Sonos system setup at home and it works fine, but I can only login to the Sonos S2 app using my husbands credentials. I have my own Sonos account (that works when logging in on the website) and I have tried to renew my password, but everytime I try to login to the app it says the account doesn’t exist or there is a login error. When I am using my husband’s login on my phone it works fine to login, but I want my own playlists and everything from my Spotify account.. any ideas why I can’t login using my own Sonos account? Or how I can solve this? Many thanks,Anneli  

Hi,we have a turntable line into our amp. We don’t listen to music that often. as usual, before we can listen to music we have to update the software but now we’ve done that the turntable sound is not coming out the system. did I miss something in the last update?!? Are we slowly obseleting my amp now?thanks. 

Hello, Does anyone know what the following part is? I have been troubleshooting a defect Sonos Sub and it is not working.  I suspect it to be a kind of diode as it’s marked as D6. However, there is no marking on the part itself. When I check the voltage drop with diode measurement with a multimeter, it’s 0V and it is short circuited when checking the continuity, regardless of polarity. The part is right behind the transformer.  I am trying to find a suitable replacement but I am stuck unfortunately.  Please see attached image. Thank you. 

I’ve just purchased and connected a Port to a turntable for use primarily with a Move but also on occasion with my play bar and Sub in another room.Whenever I connect any of the devices I get a constant buzz, even when the turntable is switched off or not connected to the Port. I've tried turning the port off and reconnecting to no avail.Does anyone have any ideas?

Can any one help? I have a Sonos1 and every time I try to play my Apple Music that I have downloaded it keeps telling me to reauthorise my Apple account! I don’t want to do that. Why can’t I just play the music I’ve payed for,it used to work no problem but not now.

 I’m getting this error “Unable to play ‘BBC Radio 5 live sports extra’ - access is denied. Via TuneIn.This worked on Saturday. It doesn’t work today The better half wants to listen to the cricket). Currently I’m streaming via the BBC app to the phone via Chromecast in the back of a Play 5. Troubleshooting I’ve done. Other BBC radio stations work via TuneIn - for example BBC Radio 1, 2, 5 Live. But not 5 Live Extra.I’ve tried via Sonos radio. I can find BBC radio channels such as 1, 2, 5 Live but not 5 live Extra.I’m sure there will be some long complicated story about Sonos, TuneIn, BBC Sounds support on other platforms etc etc. It’s just stuff used to work yet it seems to be getting worse and I wanted to vent after a heavy invest

The white light on my Play1 is on permanently. I have tried the recommended reset procedure but this has no effect. Any suggestions?