Components and Architectural

Diagnostic number 479729184.Hello, for a while now my Sonos sound bar has been cutting out in the middle of songs (played from all different platforms including Sonos radio, pandora, and YouTube music). It never happens when watching TV. I thought it had to do with our internet being slow and the music buffering, but today I was listening to music through the sound bar and another speaker in a different room. The sound bar would cut out while the other room continued playing. When it cuts out, it lasts anywhere from 2 seconds to 20 seconds. Today it has been doing it worse than I’ve ever heard it. I submitted the above diagnostic while it was happening. Can anyone explain why this is happening and how to fix it? Thanks! 

I owned 2 Sonos One speakers for a while. I grouped them and had both play music each day in separate rooms. No issues at all. I just purchased 2 more Sonos One speakers, set them up on my wi-fi and grouped them with the pre-existing speakers. Now when I play music, only 1 speaker plays at a time. At the top of the App it says playing on “Kitchen + 3” or similar. And whatever speaker is currently listed before the “+ 3” is the only one that plays. So if it says “Bathroom + 3” then its only playing in Bathroom. I only play Sonos Radio if it is helpful. Any assistance would be appreciated!

Hi,I have a PC connected to the home network through the ethernet. I have a Sonos speaker connected to the same network through a wi-fi connection. The speaker is visible on the network when accessed from mobile devices or a PC on wi-fi but my main desktop PC cannot find the Sonos system/speaker using desktop controller or apps like Spotify.Please help!

I recently replaced my home router with a Asus RT AX88U router. After setting up my router using the same wifi name and password, I started my Sonos app. All my speakers were recognized and connected. The only component that would not reconnect was the Sonos boost. I tried a factory reset and the boost went through its startup, led flashing white / orange, then changed to a slow flashing green. The boost will on connect and I am at a loss. Thanks in advance for any help. Andrew

I have 2 system. One at my home and one at my business. The business has all play one speakers (3). I recently changed internet providers and trying to reconnect my system with an ipad. I can’t get the sonos to recognize the speakers. The ipad is connected to the wifi but it wont connect the speakers. What could the issues be? 

We have a Sonos playbar, sub and two play:1 as surrounds and regularly when watching movies, TV or playing music using multiple streaming services the audio cuts out. Our playbar is wired directly into our router, sub and satellites are wireless. I have already submitted diagnostics, confirmation number 1209416957

Frustrated with new Sonos Move.  Last week, I installed my Move. It sounded like a small handheld transistor radio.  No base at all.  Called support, went thru the motions and could not resolve issue so they sent me a new one. Arrived next day, so pretty darn good on Sonos getting my replacement to me quickly. Setup the new one up, tested a few songs and it sounded/worked great. About 5-6 hours later, went to use it and it would not respond to me, touching mic or other buttons, no effect.  Tried to power off and it would not power off. Held thew power button in about 30 seconds and it finally powered off. After powering back on status light only flashed white.  Tried a factory reset, but could not get the Move to connect to the app, also tried the local connection it gives you a choice to connect to, and would not work.  Tried factory reset again, no go.  Now I cannot even get the move to power off, constant slow white status light.  Seeing if anyone has any ideas before I call support

Hello. Seems that all of a sudden my 4 Sonos speakers are now out of synch. I’ve not changed anything that I'm aware of, so not sure how this happened. Any help would be great. thanks

Diagnostic: 1931005545I have a Deezer playlist (a Deezer Editor one, not a personal one) which has a song that cuts out after 30s every time it gets played. No problems otherwise. How do I get the system to "refresh" this song?Playing the same song on my phone in the Deezer app gets me the whole song, so the source material is good.Thanks

Premises has 3 connect amp units which are not visible on the sonos s2 app.Owner wants to.add a beam.bar and 2 x sonos 1 gen 2 units.... can the new devices work on the old S1 controller app os it seems the old connect amp can not work on the new S2 app. (On android)Thanks 

Playbar + Sub work perfectly when the Playbar is connected with Ethernet. The moment I disconnect the Ethernet cable the Playbar continues to work but without the subwoofer.(When plugging Ethernet in again, the system tells me Playbar (+?) for ca. 15s and then Playbar +(Sub) and it works again)This issue started with the new update 13.4, before that the system worked perfectly fine without any internet connection.Please Help!/* And yes, I tried to: Restart the router unplug the sub and playbar changing the wifi channel from 11 to 1 resetting the app removing the sub from the system on the app and adding it again(Wifi is obviously enabled for both components and the new firmware is installed on both) */ 

I have an aging set up of two connect amps and a connect for zone playing, all connecting to hard wired ceiling speakers .the two amps work fine in their respective allocated room kitchen and bedroom but the connect isn’t working and can’t reconnect despite every attempt. I get a flickering white light. Any ideas? Just dead?

I’ve managed the process of migrating my system from S1 to S2 with only the loss of one deprecated speaker so far. But my Playbar is not being recognized by the S2 controller. I’ve gone through the in-app “add” process several times, power cycled the Playbar, even done a factory reset.What is the step-by-step process that will definitively get this Playbar into the S2 controller? I’ve done all the “troubleshooting” and it has not worked. I just need a guaranteed, straightforward procedure.

Ever since the most recent update, sometime when I’m using the Sonos app, the volume will turn up on its own and start blaring whatever is playing. Has anyone else had this issue and know why this is happening? Its also worth noting that every so often the audio will cut off in certain rooms and come back on a few seconds later, but it makes it sound like the music is cutting in and out. Again, does anyone else have this issue or know why it’s happening?

So i’m having problems with spotify playing through Sonos. Whenever I change songs manually, wheter it is through the Spotify app or Sonos app I get a pretty big delay on the songs Im playing. If I tap a song it will start to play on 1 or 2 sonos units and then connect the rest 15-20 seconds into the song, which is pretty annoying. Funny thing is, when the songs change by them self going through a playlist I will not experience any delay at all.What can be causing this problems?For information:I have 7 play 1 units, 1 play 3 and 1 play 5 gen 2 and a boost.I have great internet connection and my apartment is only 83 square meters so distance between shouldn’t be a problem.  

Hi, All references will be to S1 components unless otherwise stated.Have an interesting problem. Fri evening, just as the guests were arriving for pizza night, my entire system (1 bridge, 2 5s, 1 3 and a one) went dead. It was on and just stopped playing, and the app (both my wife’s, which is android, and mine on iOS) was “unable to connect to Sonos”.  Problems with Sonos connectivity are plentiful for us but ive never had it die in the middle of a session before, so my thinking was that my bridge died/mechanical failure. checked the router and it came up as connected, but unplugging it and plugging it back in made it disappear, irrespective of which socket i tried to connect it to. So, I removed it and have attempted to connect to the individual players via the apps (my wifes, mine on iOS as well as my PC one) but the apps dont find them. I get an orange flashing light when hitting the buttons on top. Obviously Ive checked power, Ive rebooted the router and the speakers, and as far as

Hi if I play music through my line in on my echo 4th gen can I hear that through my sonas sl? 

My setup/samsung tv (2016) using hdmi arc to Sonos Amp with two speakers ( stereo setup only).using anything from tv with arc audio signal keeps dropping/freezing every 10-15 s for 0.5s.really annoying!no probs using airplay to streat music so its definetely ARC issue.using decent Belkin hdmi cable.My question - is there a posibility that I need high bandwich hdmi cable? thank you Tom 

Hi, my newly installed Symfonisk Bookshelf looses connection over night, every night. I always have to re-do the connection to get it in the app again. Have tried both Sonos apps (S1+S2) on ios and its the same problem.Once ive reconnected it it wont work with google home, it cannot connect to it and I cannot plays music on it through google home or google nest. Whats wrong? Thankful for any help! 

I see this has happened numerous times in the past.  TIDAL works on it’s own app, not through SONOS, just updated the app, TIDAL says it should work and is a valid service.  SONOS fails to play TIDAL….

Hi. I decided to leave beta program 2 days ago. I received the email as planned telling me I had to reinstall the Sonos app from the play store.After this, my system need to be “upgraded” (beta version is 13.4.1, while current production version is 13.4). All my Sonos One’s give an “error 10” while trying to update. Error 10 should be about S1 systems upgrade but this is just not the case, since I haven’t any.I tried to reset anything and start  for scratch, but the problem persists. I can use the speakers, but the app tells I have to upgrade, but I can’t.Is it possible Sonos didn’t think about people leaving beta program?Please tell me if there is a solution.

Con la actualizacion del ultimo firmware las Play 1 no se escuchan en par estereo.Alguna solucion que tenga para este inconveniente.Gracias

Stuck in the loop and doesn’t authorize.Cannot remove it.Cannot make it work Does anyone in Sonos test this stuff?

Hi, after updating my Sonos Beam to S2 13.4, my old Sonos:1 Players are no longer showing up for selection on my iPhone, MacBook or iPad. Restarting the Beam, the Sonos:1 Players or my devices did not solved the problem. I also toggled the AirPlay grouping option many times in the Sonos app and waited a bit, but the problem is still there.There is also a similar Reddit thread about this problem here: https://www.reddit.com/r/sonos/comments/qxl9vd/sonos_beam_and_sonos_one_disappeared_from_sonos/?utm_source=share&utm_medium=ios_app&utm_name=iossmf Any hints to solve my problem? Kind Regards 

I've been working with Onkyo support off and on over the past few months on the following issue and am hoping someone else with a similar issue will find this post and help me (and hopefully Onkyo) troubleshoot.I purchased the Onkyo around a year ago, setup my Port connected to an Onkyo that supports Works with SONOS (NR686) following some youtube video... Onkyo: Settings>Hardware>Works with SONOS>Connected device - choose my Port and all works great. I turn receiver off when done using, later on I start playing something on the Port zone using my Sonos app and it turns the receiver on, sets volume correctly so it can be controlled from my sonos app. Life is good.Sometime last fall it all stops working. I can't point my finger on the root cause, but my thoughts were: sonos S2 or other update, onkyo firmware, I swapped in a new POE switch... lots of variables around the same time.Now if I go to Onkyo: Settings>Hardware>Works with SONOS>Connected Device it either says "