Components and Architectural

TLDR: Boost was the problem.I've got a 6 component + boost Sonos System operating in 3200 SQ ft  over 3 floors.  For years, whe streaming TuneIn or any other service the system has performed flawlessly whether playing in a single zone or grouping all rooms together  BUT when playing my library on a Nas wired to my router I got constant stuttering, drop outs and track skips to the point that I just gave up on playing my own Library (5000 CDs ripped flac).I've also got a 4 Node Mesh Network so this morning I just had the thought that there must be enough bandwidth in my network to support the Sonos and the Boost with Sonos Net might be the problem.   Long story short, I went into Sonos settings, enabled my wifi network, then disconnected the boost…..I've listened to 3 whole albums perfectly synced across all rooms without a single stutter or drop. SonosNet isn't always the best solution.  I had myself convinced that having Sonos run on its own dedicated network would provide the best per

I have three stereo pairs  Ones  Fives (w/sub) and Moves. I no longer can get all of them to appear in S2 on my cellphone nor on my desktop.  When I open S2 a random stereo pair is there and it works flawlessly.  Close S2 and reopen it again and a different stereo pair is in S2, and t works flawlessly.   But I want ALL the speakers to be in S2 at the same time!

We like to travel, while traveling in our RV our dash radio stopped working, no problem just connected my phone to the Sonos Move, and we had music all the way to our destination.  Once we got there however, it stopped working, would not pair via WiFi, or Bluetooth to any device.  Called support, spent an hour on the phone and they could not do anything to help, told me I HAD TO BE CONNECTED TO A WIRED PASSWORD PROTECTED WIFI IN ORDER FOR MY DEVICES TO FIND IT, Really? And FYI if you don’t have a WiFi connection you also don’t have a blue tooth connection! Then how come it worked for 10 hours while we were driving? Came across this answer which I have attached for your reading pleasure, and because guess what in less then 10 minutes everything was working again on a private password protected hotspot!!!!!! So if you have an issue, try this first!!!!! Trust me I was screwing with it for two weeks until I came across this!Best answer by cycod3rI have this same issue. So far, not a good p

1366507793very rarely can I play music through all speakers without one or more speakers constant connecting / disconnecting. It is often also very slow to toggle speakers on : off.  One speaker is wired and is driving Sonos net. I’ve tried all channels with no better luck. What can I do? I think a boost would not help much, correct?  Should I try to hard wire more? Or disconnect all?  Also how does one generate the connectivity matrix so that I can further debug? thanks 

I have 4 newer Sonos One SL speakers. Two are in a pair. After initial installation all was good but now after a couple weeks I can no longer connect to the paired speakers using Airplay to stream my Amazon Music. I can see all the speakers in the Airplay list, the paired speakers and the two individual speakers. I can still connect to the two single speakers with Airplay. I can also connect to all speakers using the Sonos app, and I can stream my Amazon music through the Sonos app. I have factory reset the paired speakers, but still no dice.  There are no issues with Wi-Fi networks, coverage, etc. I see a lot of similar problems listed here, but not this exact scenario.  Any ideas?

I have been through all the discussions I could find on this topic but am still having an issue and those discussions are closed.I have updated Windows 10, made sure .Net framework is enabled and up to date, uninstalled (and made sure all files were deleted) and reinstalled, etc. - when I launch the controller I am still getting ‘Unable to load pcdcr.dll’ message Ready to throw SONOS out the window !!! I won’t go to the new controller as I am still using a Connect device in my office. Appreciate any help before I just give up and sell my stuff on Ebay…. Thanks, Randy

I can stream Apple Music on my MacBook Pro not a problem. As soon as I want use other speakers (which are visible) and select them, the music stops playing on the Mac, even though the tune continues to stream. I can AirPlay successfully to all my speakers from my iPhone, so seems to be just Mac related. I’m running MacOS Big Sur 11.6. Any ideas? 

My diagnostic number is 1508135081.Playbase works with Ethernet but I can't add it with wifi, the phone Sonos app can't find it.

Apple music stopped working. Tried reload and reset.  Now when I go to load and click on register my account, it just goes to a blank white screen. Tried on two android phones.  Apple music app on device is fine, only on sonos app does it not work.  

When I play music through my Playbase I use the Sky Q remote to control the volume & it works perfectly.When I have the TV on I cannot get the Sky Q remote to play sound through my Playbase. I have been through settings on Sky Q but it only seems to recognise the Sonos Playbar. I have tried to click on Playbar but the Sky Q remote still does not change the volume.Connected to Sony 65AG9BU 4K OLED TV through optical audio output.Please can anyone help? Thank you

Hi Friends, I am having a strange issue. My Bluetooth speaker is connected to Windows 10 laptop but it is not emitting any sound. Any idea what could be the issue with it?

Whenever songs are played through the songs speakers on the songs app, the tempo of the songs are sped up by about 5% which completely ruins certain songs that rely heavily on tempo and tempo changes.   is there a setting I can turn on/off or any troubleshooting tips to fix this?

I have Connect AMP wired to the router and Play1 and Play3 running in other rooms.All products are still on S1 app.Very regularly i loose Play1 or Play3 but never Connect.If i try to add new product S1 App never finds the product, but after a while the speaker would appear on its own. It is annoying because it generally happens when i need/want to use it.I am thinking it might be linked to S1 vs S2 and product updates.Can i run Connect AMP wired and on S1 and Play1 & Play3 wifi only on S2?Do i need two separate accounts or can use same account/login to both apps? Can i then link my Spotify to both S1 and S2 at the same time? thanks for help

Help! I can’t access my sonos via the app. I can’t remember the email credentials from when I set it up but it looks like my old boarder hijacked it because when I try to use the app it requires an update and when I press on that it comes up with an email address requesting a password and it is not my email. He won’t give me the details and I’m not sure how to proceed. I just want to connect my new account to my old sonos. Any suggestions?

Starting this morning, I am unable to play any of my playlists (on Android and coming from Amazon Music).  When I try, it starts going through each song on the first album in the playlist and gives me a message that says "Unable to play [song title] - the song is not encoded correctly."  If I search for and play the album directly it works just fine, but I cannot play it through the playlist. Any idea why this would suddenly be happening for playlists that were working just fine yesterday? Thanks in advance! Cheers,Burt

Hello,I am generally very pleased with my Sonos setup and it has revived my passion for good sounding music. I usually stream from my MacBook and generally have no issues, apart from when I need a break or a gap in listening. After a break I find it difficult to start listening again, Sonos just won’t seem to wake up? I am using Apple streaming and the only way I seem to be able to start listening again is to quit the Apple Music app, quit the Sonos app click on the airplay icon in Apple Music and select my room. This works but I’m wondering if I need to change a setting somewhere so that I don’t have to go through this lengthy process. Cheers, Simon

It started a few days ago when I’m home, the song from “Queen - We will rock you” starts playing unexpectedly. I did notice that when it plays it’s through the Sonos app utilizing Amazon music streaming service. I unlinked the Amazon account and then linked it once again. I have submitted the diagnostics just now I don’t know what the next step in this process is, maybe if you can point me in the right direction. Thanks!  

When I stream/play my Amazon playlists on Sonos, songs are cutting out and going off and on. It isn’t every song, but it’s always the same songs that do it. But when I ask Alexa to play those same songs on Sonos, they do not cut out or go off and on. What am I missing?  

I have an older amp that doesn’t show up in my account / profile.  So I can’t use the upgrade program.  How can I get this component into my account ?

I called 2x today to support because my 27 Sonos speakers have somehow all disconnected from my UniFi network.  Both times level 2 support was involved / basically telling me to contact UniFi .  The problem has nothing to do with UniFi - only Sonos among 450 devices on my four Wi-Fi networks has a problem.   Thanks for nothing Sonos / I failed to even get an email response after they promised to provide one.  

Hi,I have seen on the forum that many people had this problem.My diagnostic report right after the alarm started with the chime (instead of the selected playlist) this morning : 1667887087The playlist is my "Liked songs" playlist on Spotify with around 2500 songs.What can I do ? It works a bit better with smaller playlists, I don't know why.Thanks,Andy

Hello I have question I have an Apple TV 4K 2021 and LG C1, and connected to sonos playbase with surround and sub. When I play YouTube from LG webos the Sonos app shows Dolby digital 2.0 and it sounds louder and better while I play the same YouTube content from Apple TV YouTube app the sonos app shows as stereo pcm and I have to increase the volume to match the webos app. The same happens for curiosity stream and other apps as well. Is there a way to get the Dolby digital 2.0 on the Apple TV ? Many thanks

I’ve started experiencing sound dropping out or skipping during tracks when using Amazon music unlimited vis the Sonos app.  this has been working perfectly up until now, strangely if I stream straight from the Amazon music app it appears to work fine, it’s just when I use the Sonos app. I have a Playbar and two ones and it’s all via Wi-Fi. Nothing has been changed or added so I’m a little puzzled as to why. sent a diagnostics check to Sonos and I’ll see what happens next, confirmation number was  520144441

I have a multi-room setup where the kids all have a Sonos1 in each bedroom. It currently works well with Spotify Family as they can all stream their own playlists via Spotify App. I took out a trial of Apple Music (Family account) and I'm considering switching to that service instead.The Apple Music App only supports Airplay to newer speakers like my Play5 although the Sonos app lets them access their individual speakers.However Sonos App appears to only allow 1x Apple account to stream (mine is setup and working). How do I set things up to allow the kids to stream their own music & playlists to their own speaker?

Hi, Has anyone else noticed that the volume level for TV Autoplay is much louder than it used to be?  I’m currently running v13.3 and only noticed this in the last couple of weeks. When the Playbar autotunes to the TV input the volume is about 40% (before it was 20-25%). Couldn’t see anything in the release notes about autoplay volume being tweaked (and the TV input is not customisable, unlike Line-In on other devices), but if it was tweaked it would be useful to get confirmation. CheersGuy