Components and Architectural

I typically use the ‘everywhere’ default group for playing music, composed of all devices I have in my home.  My device groups / layout is as follows:GarageLiving RoomKitchenMaster BathroomMaster BedroomOffice→ All using wifi (not sonosnet) When playing music to the ‘everywhere’ group, the room listed first was always ‘Garage’, seemingly chosen because of alphabetical ordering. My problem is that the Garage room is furthest from all other speakers, and when playing highER bandwidth music like Sonos HD I would experience 3-4 cutouts + recovers within 1 minute. By changing the name of my living room to ‘1 Living Room’, I think I’ve forced the living room, the most central speaker room in the house, to be used as the group coordinator anytime its included in the group playing music. With this change I’ve had no further issues with music cutting out. Only remaining problem is if I choose to play music to all rooms besides the living room, the group coordinator will still become the Garage

I started having problems with audio randomly stopping during the day a couple months ago.  I only recently learned about the Network Matrix so I have no idea what it looked like before this started.I currently have two Play 1’s in each upstairs offce, a Play 5 gen 2 in the living room and an Move in the Kitchen.  When I look at my Network Matrix, both Play 1's and the Play 5 are all showing OFDM ANI level 9.  I have a few home automation devices that are stuck using 2.4ghz, so I figured it might be interference from those.I’ve pretty much turned off every device in my house, moved the speakers everywhere I can think of and nothing seems to have made any difference.  I replaced my mesh wifi system with an Asus AX6600 and bought a boost to try.  Same thing.  All of the speakers are red, as well as the boost.I do live in an are with some wifi congestion, but I find it hard to believe that there would be that much interference from my neighbors that it causes the OFDM ANI Level 9 no matte

Hi guys, i recently hooked a Sonos ARC to a Sony A8H TV with a HDMI cable to arc input.Client call me back a few days after saying that the bar makes a big and very loud sound with no raison while watching Smart TV (Netflix).  The only way to stop the bug sound is to power of bar or TV.I read a lot of comments about Sony TVs and soundbars, looks like an occasionaly incompatible audio codec problem.I tried with the optical adapter -- same problem.Is there a specific setting that i need to do in the audio menu of the Sony TV or in the Sonos ARC config?ThanksMarc 

My roam won;t charge. I’ve had it for 5 months and using the same charger i have used it won’t  charge. Have tried a different charger and cable but still won’t charge. The charge light is not coming on. Hadn’t used it for about 5 days and not put on charge unitl today, it was low on battery a few days ago but it should still charge up? Been attached for 9 hours now and nothing

Do my eyes deceive me?  Roon now showing 24bit signal path for QOBUZ streaming.  No more changing to 16bit.

I have a very simple home system consisting of of a standard modem/router (ZTE H268A) and 2 Unifi lite APs. I have 6 Sonos devices (2 x Play5s, 2 x Play1s, Arc Soundbar, Sub). Before changing to the Unifi setup all Sonos products worked fine and were accessible via the Sonos or Windows app.  However, they are no longer accessible.So I reset the app (Android) and tried to start afresh. I reset one of the Play1s (wireless) and tried to add to the app - but the app cannot find the speaker. So I temporarily connected the speaker to my router via an ethernet cable and I can find it in the app and add. But if I remove the cable the speaker is no longer visible in the Sonos app.I would like to have all Sonos devices connected wirelessly.I have tried various configuration changes as mentioned in multiple topic queries both in this Sonos Community blog and also in the Ubiquity Community Forums without success.Anyone got Sonos working purely on WiFi with Unifi APs?  

My first post, hello all. I have had Sonos for many years and have never had an issue until recently. My Play:1’s are set up in a stereo pair with a 2nd Gen Sub and a few days ago I started having issues with Amazon Music (specifically songs that are Ultra HD only) and have been experiencing choppy audio which makes the music un-listenable.I do not have this issue with my amp (newest gen) or SL ones, it only happens with the Play:1’s. I was on the phone with support for 1-½ hours with no solution - anyone else having this issue? I am using S2 and I am assuming this is an issue with the Ultra HD music file being compatible with the Play:1’s since it doesn’t happen on any of my newer speakers. It also does not happen if I select songs that are not Ultra HD. I do not have any issues with streaming Ultra HD songs directly from the Amazon Music App, only using the Sonos App.(I have removed/reinstalled the Music link in the Sonos app, rebooted my router and modem, rebooted the speakers, did

Anyone else having connectivity issues since the latest Sonos software upgrade? I m running Sonos on an Eero Wi-Fi mesh.   Before the latest upgrade, it had sporadic issues that were easily resolved. But since this latest upgrade I am having frequent connectivity issues (speakers dropping off) and syncing issues (speakers falling out of sync).

My Sonos speaker is not showing up on my phone, but it is showing up on another person’s phone in my household. Both phones have the most up to date Sonos app and are logged in to the same account. I tried to reset the speaker and the wifi router, but the issue persists.

I had sonos arc with name salon in the app.I connected an older Sonos beam I had disconnected , but it had the same name salon.Once I did that the settings page won't load anymore in the app.When sel we cting to play something I see 2 salon entries and can play in both.  

If anyone is having problems updating their Sonos 2 app after the update then here is what happened to me.After updating the app my system stopped working completely. The Virgin hub blocks certain sites including the Sonos servers from accessing it properly therefore creating problems with the app update and consequently drives us all insane trying to figure out what is going on. After many hours of investigation and trial and error I was told by Virgin that the DNS settings need to be changed but they cannot be changed by logging into the settings from your computer, they have to be done by Virgin - but if you’re using a MAC then you can change them as follows:Go to:’Settings’Network’ Select ‘Wifi’ Select ‘Advanced’Select ‘DNS’ in the tab aboveClick on '+’ add 8.8.4.4 within the empty field,   (perhaps the other settings will work on other computers but this worked for me)Click on ‘Ok' and ‘Apply’ Delete and re-install the Sonos 2 app from the phone or device and it will work immediat

I have recently had poor buffering problems mainly when using Sonos system with Amazon Music. My Wi fi is BT running at 50 MB so quite fast. I dont have problems with the radio throug Sonos system e.g Gold or Smooth. To solve this I have just bought a Sonos Boost. It is much better but intermittent buffering problems are still happening. Is there anything else I can do. I am not very technical. I am running S1 with 5 speakers all 1st Generation. 3 x Sonos 5 and 2 x Sonos 3 and a Sonos Amp. 

Hello, I´m having trouble with my network since I installed a sonos play 1 that my now ex-girlfriend gave me as a “present”. All my connected devices to my router are having some kind of issue… So, she  comes out of the bleu with the sonos play 1 and says she wants me to have this… She a couple of these players at home so I let her installe the thing… a couple of days later there are issues with the wireless adaptor in my laptop. It tunrs out is been switch off and replaced with a virtual adaptor. I have a little knowledge about some stuff but not enough to fix it. So I google to find things out and learn. Then I stumble on a site about dns rebinding and that sonos play 1 is compatible for this… My question now is : Can somebody please try I explain me in no technical terms but in plain and simple  Englisch, how to find out or check this device if it´s been prepared to rebind with another remote device ,server or something else. My data charts are hitting an all time high, blue tooth s

I have a Play 5 (gen 1) and just bought a Play 5 (gen 2) to be able to use new S2 app. With Play5 (gen1) I connected sound directly from computer 3.5 mm output via cable to Play5 (gen1) speaker and had no sound sync issues when watching e.g. Netflix/YouTube etc. Then I installed S2 and connected Play 5 (gen 2) and now I have sync issues, even with direct connection with 3.5 mm cable from Computer to Speaker. I set up S1 again, and unfortunately now also Play 5 (gen 1) has sound delay when playing video (Netflix/Youtube etc). Any ideas? I know the point of sonos is getting rid of cables….!

Suddenly since the last update my Roam does not respond with the Expected track ...

Hi, for some reason when I use the Sonos S1 search function on any of my devices (2 iPads and 2 iPhones) it doesn’t find anything. 

I keep getting an error when trying to add my new Boost to my existing system. I tried adding it to the existing system both in wired and wireless mode and keep getting the error. I wonder if it’s something to do with our BT router which we’ve had issues with before adding items to the network.

Hello. Do the new Sonos speakers need to be plugged into the mains or is there a wireless version?thanksLJB

Aucune possibilité de connexion j’ai changé de router cette semaine et Depuis aucune possibilité de configuration mon bridge est introuvable même si branché directement sur le router 

Hi,Suddenly my Spotify can't connect to my Sonos system. The Sonos speakers are greyed out. Restarted everything that could be restarted and still doesn't work. It works directly from Sonos app.  Diagnostic: 1035883723  

I’ve been woken up twice in two weeks with instrumental music playing, first at 3 am and then 2 am. It’s not music from anyone’s playlists. Here is the diagnostic.

Hey, since the v13.3 update, the multiple volume sliders are gone from the Android app when multiple devices are grouped.  Setup: Phone → [Bluetooth] → Roam → grouped with other speakers. Before 13.3, each speaker within the group would have its own volume slider, and they could be controlled independently. With 13.3, I don’t even get the in-app volume control, but rather the phone’s default bluetooth volume control. When playing straight on Sonos (without BT/Roam as the source), it’s the same problem: no multiple sliders are shown when using the main slider. Any ideas? Thanks in advance.

Sonos:5 won't stop playing random music! The controller app doesn't think anything is playing, so happily plays along! It took a long time to pin down what was happening because it was playing on the lowest volume setting and I was going nuts thinking I was hearing things. It seems to be a free station so there are ads mixed in too.The controller app shows nothing is playing, and when I use the physical button on the speaker it turns off for maybe a second, then right back on. The volume buttons seem to control the “phantom” station independent of what I play through the app. I’ve read about the Spotify issue allowing other users (on or off your wifi), but I would have assumed I could still both see what was playing and change it if this were the issue - no?It is connected via wifi only (no ethernet or line-in).

Hi there - in the past week or so my Play:1 in my kitchen has noticeably started to crackle and I’ve also heard this on other speakers - it seems like it only is happening when playing SiriusXM I just realized. Any idea on how to fix this or what do to to correct it? It’s driving me slightly bananas!!Diagnostic confirmation number: 275800366.Thanks! Adam

I have changed the channel on Sonos (I have tried all 3 channels) although the music continues to drop out.  Appears to be at the end of the song generally.  Just skips to the next song. Any ideas to fix this?