Components and Architectural

Suddenly since the last update my Roam does not respond with the Expected track ...

Hi, for some reason when I use the Sonos S1 search function on any of my devices (2 iPads and 2 iPhones) it doesn’t find anything. 

I keep getting an error when trying to add my new Boost to my existing system. I tried adding it to the existing system both in wired and wireless mode and keep getting the error. I wonder if it’s something to do with our BT router which we’ve had issues with before adding items to the network.

Hello. Do the new Sonos speakers need to be plugged into the mains or is there a wireless version?thanksLJB

Aucune possibilité de connexion j’ai changé de router cette semaine et Depuis aucune possibilité de configuration mon bridge est introuvable même si branché directement sur le router 

Hi,Suddenly my Spotify can't connect to my Sonos system. The Sonos speakers are greyed out. Restarted everything that could be restarted and still doesn't work. It works directly from Sonos app.  Diagnostic: 1035883723  

I’ve been woken up twice in two weeks with instrumental music playing, first at 3 am and then 2 am. It’s not music from anyone’s playlists. Here is the diagnostic.

Hey, since the v13.3 update, the multiple volume sliders are gone from the Android app when multiple devices are grouped.  Setup: Phone → [Bluetooth] → Roam → grouped with other speakers. Before 13.3, each speaker within the group would have its own volume slider, and they could be controlled independently. With 13.3, I don’t even get the in-app volume control, but rather the phone’s default bluetooth volume control. When playing straight on Sonos (without BT/Roam as the source), it’s the same problem: no multiple sliders are shown when using the main slider. Any ideas? Thanks in advance.

Sonos:5 won't stop playing random music! The controller app doesn't think anything is playing, so happily plays along! It took a long time to pin down what was happening because it was playing on the lowest volume setting and I was going nuts thinking I was hearing things. It seems to be a free station so there are ads mixed in too.The controller app shows nothing is playing, and when I use the physical button on the speaker it turns off for maybe a second, then right back on. The volume buttons seem to control the “phantom” station independent of what I play through the app. I’ve read about the Spotify issue allowing other users (on or off your wifi), but I would have assumed I could still both see what was playing and change it if this were the issue - no?It is connected via wifi only (no ethernet or line-in).

Hi there - in the past week or so my Play:1 in my kitchen has noticeably started to crackle and I’ve also heard this on other speakers - it seems like it only is happening when playing SiriusXM I just realized. Any idea on how to fix this or what do to to correct it? It’s driving me slightly bananas!!Diagnostic confirmation number: 275800366.Thanks! Adam

I have changed the channel on Sonos (I have tried all 3 channels) although the music continues to drop out.  Appears to be at the end of the song generally.  Just skips to the next song. Any ideas to fix this?   

My Sonos one hit a hard floor and is broken. The sound is distorted. Is there a place to fix it?  

So since - I guess - att least a year back the Swedish letters å ä and ö are not recognized. Why? My Nas can see them, windows and Mac can see them. Sure I can get something like A Better Finder Rename and traverse the entire collection hunting for and renaming these songs. But why? This used to work. I never like when things that used to work stop working. Thanks in advance, Andreas 

I upgraded a five zone s1 set up to an s2 set up and switched one unit to a Sonos Move. The Move unit will not stay connected to the Sonos App. I have a Unifi Network with multiple hotspots and I have strong wifi signal all over the house.   So far I’ve tried three things 1) I switched the sonos channel from channel 6 to channel 1, 2) I made sure another sonos unit reasonably nearby is hardwired to the network and 3) I set the move to a fixed IP address.None of this has seemed to help. I have to turn the unit on and off 90% of the time i want to use it.If this is how it’s supposed to work, can I return it? If this isn’t how it’s supposed to work, can you give me further troubleshooting tips?The troubleshooting log confirmation number is: 1694109195.

Hi community!I bought a Sonos Move two weeks ago approximately. First day of use the battery light flashed red and I visited the vendor in mu country (Chile, Sound Advisor), after a week the vendor says my Sonos don't have any problem, the problem did'nt apper in his lab .Today I had time to test and I listened music "all day" and...The battery light flashing red again and after to conect in  his charge base it normalize, Is it normal? . Battery charge lasted exactly 8 hours with an average volume of 40%. Is it normal? I expected 11 hours or at least 10 hours of music without charging.I appreciate your comments.Javier.-

I am quite angry about this issue and it’s been discussed at length in this topic, where I was provided with instructions on how to deal with this issue. I’ve done that. Done it many times. IT DOESN’T WORK!I have two entertainment systems, a nice 5.1 and 134” screen in the barn, where we have a lot of room, and a smaller one in the house. They’re both projection TV systems, which makes ARC almost impossible to use with them. I have to keep the one in the house on Line In to hear music from the TV.My main issue is that I have to keep this AMP on Line In. (And I loathe that Sonos will ONLY work with ARC and not just an HDMI signal - that would solve m problems, but it’s more important Sonos do things their way than allow a few options to make their expensive hardware work with different setups.) Often the AMP resets to HDMI.I’ve gone through settings and turned on Autoplay for Line-In. I’ve done it about a dozen times a this point. IT DOES NOT WORK. I said, in the other thread, it wasn’t

Hi there!I logged in to my account today, to check my System specs, because I wanted to by a Roam, to add to my current setup. [2 X Play:1 and 1 X Play:3]. I saw “Upgrade” next to my System items, and assumed that this was a software upgrade. I hit “Upgrade” and did not realise that this was for something else. Now, all 3 of my devices have disappeared from my System.  So, does anyone know how to reverse this? I have no idea what I have just done, and I feel a bit pissed off and misled here by Sonos. Has anyone else had the same experience? 

Hi! How long should a Sonos Move battery last?I called the support because in a test it lasted 8 hours at an average volume of 40%.The support told me that it was little. They recommended me to carry out a new test with the Move at 100% load and volume at 50%, it lasted 6 hours.I called the support and another person attends me and he tells me that it is normal.Who has the reason, first support (8 hours is not nornal) or the second (6 hours is normal)? The contradictions of the support take my breath away! 

Good afternoon, I hope someone can help with this. I just got the Sonos Port and hooked it up to my turntable just fine. I have the INLINE connected directly to the turn table and the OUTLINE connected to the reciever. This allows me to play music from my phone to the receiver and play records through the port to my other sonos speakers. Two problems I have run into: When playing records, it streams to my sonos speakers but does not play out of my receiver to my wired speakers concurrently. Nor have I been able to switch it to run through the port and my receiver to come out of my wired speakers  When streaming my turntable to my living room, it plays out of the ARC but does not connect to my sub nor my Sonos one speakers Is there an easier way to do this that I am not seeing?

My kitchen pair of One’s in stereo are Trueplayed and modestly set on bass/treble, but one of the speakers has an audible rattle whenever anything too bassy or loud passes through it. I’ve tried turning Trueplay off but it’s the same. I would guess that this is a hardware issue. Being at least a couple of years old, is this anything Sonos are likely to help me with or am I stuck with my faulty One!? Thanks for your help.

I bought the Arc soundbar + Sub Gen 3 last week. For the first couple of days, the system connected to my Pixel 3a. For the past several days, however, I have entirely lost my ability to connect to the system. I have tried restarting the soundbar and my phone. Nothing has worked. Any suggestions on how to troubleshoot?

WTF, it’s getting REALLY old resetting my system. Reboot your router - my router is working fine. I’m not challenging all of the other electronics associated with my router. Reboot your Sonos players - running an eithernet cable to every6 fricken device again...and again.  Quit and reopen the Sonos app - I’ve deleted the app way too many times. Anytime power is lost or we move a device to the screened in porch, it gets lost. Whew.There are too many other options in sound. I’m beginning to think Sonos needs to get their stuff together. Anyone frustrated with it. Thanks!

I have multiple Sonos products. Sonos Controllers are on Android and iOS products -- all wireless -- and one iMac M1 running MacOS 11.5.2 Big Sur that has the WiFi turned off -- and I have reasons not to have the iMac on WiFi. This iMac is hard-wired to a switch that, in turn, is driven by an IP address set by an Eero router. This same switch is hard-wired to a Sonos Boost. As a result, all of my Sonos products are in “wired mode (WM:0)” All computers, Sonos products, and Sonos Controllers have been updated to the latest releases.Recently, I’ve noted that the iMac’s Sonos Controller does not always show all of the Sonos products in my house. The products that it does show work fine, as does access to the music library that is on a NAS, as well as other subscribed streaming audio services…..just some devices are missing. Doing a “Force Quit” of the Sonos Controller on the iMAC, followed by a restart does not solve the problem. Rebooting the iMAC does not solve the problem.So here’s the

Hello,I have discovered a problem with indexing .m4a files. Some files weren’t searchable via Artist, Album or Title metadata in the music library and could only be found by browsing the folder structure. They would play ok though. The meta data of the files in questions was displayed correctly in mp3tag, VLC, Foobar etc…, only my Sonos system had an issue with indexing them. I was able to circumvent the problem by running an ffmpeg script, that stripped and rewrapped the metadata information. After applying this workaround, the files were also indexed correctly in Sonos. With some more research and a lot of help from the mp3tag forum (https://community.mp3tag.de/t/m4a-and-sonos-sonos-doesnt-seem-to-recognize-album-title/52450/5 ), we were able to pin down the difference to an entry in the Codec-ID.  Long story short:If the Codec ID of an .m4a file is “mp42/isom”, Sonos will not index it correctly but it can be played.But if it is “M4A/isom/iso2” Sonos will index and play it correctly.

Hey all. I have a router with wifi pretty far from my setup below.However, at my setup I have a Sonos Connect 1 that is ethernet wired connected to my router.Next (as in, 50cm) to my Sonos Connect 1, I have two Sonos Ikea Symfonisk which is wireless. I am using OS S1 and according to “About my system” everything is “WM:0”. From I understand, if a single device (my Sonos Connect 1) is ethernet wired, it will create the Sonosnet for all other (wireless) devices.If so, how come my Symfonisk speakers are repeatedly getting hiccups/stutters while playing music (from my connect)? Shouldn’t the short distance basically make the connection flawless in theory?