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I have an older amp that doesn’t show up in my account / profile.  So I can’t use the upgrade program.  How can I get this component into my account ?

Have you set up the Connect:Amp in the Sonos app using your Sonos account?

There are a few possibilities as to why it isn’t showing up, honestly. The easiest way to resolve that is to factory reset the device, then re-add it to your system. That will ensure that it shows up on your account. 

Depending on the age of the Connect:Amp, you might need to install it with the S1 Sonos app.

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