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Answered

some sonos doesnt show in account

  • October 26, 2021
  • 3 replies
  • 56 views

I have an older amp that doesn’t show up in my account / profile.  So I can’t use the upgrade program.  How can I get this component into my account ?

Best answer by Airgetlam

There are a few possibilities as to why it isn’t showing up, honestly. The easiest way to resolve that is to factory reset the device, then re-add it to your system. That will ensure that it shows up on your account. 

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3 replies

Have you set up the Connect:Amp in the Sonos app using your Sonos account?


Airgetlam
  • Answer
  • October 26, 2021

There are a few possibilities as to why it isn’t showing up, honestly. The easiest way to resolve that is to factory reset the device, then re-add it to your system. That will ensure that it shows up on your account. 


106rallye
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  • October 26, 2021

Depending on the age of the Connect:Amp, you might need to install it with the S1 Sonos app.