Skip to main content

Hi!

When i play some songs i can hear some crackling sound. It seems it comes with low volume/low frequent. Im not good with sound so its just a wild guess. Two songs for example: Yiruma - River flows in you and Ken Ring - Själen av en vän (swedish song) In the begining of those songs i can hear this crackling/crunhy sound from both playbar and my sonos one. Could it be a speak issue or is the music production causing it? 

 

 

hi, what is the source you are playing the tracks from?

hi, what is the source you are playing the tracks from?

Streamed from iphone or PC. 

I could try play it from Spotify via my TV? 

Not at home now though, 

Hi @Robbs 

Welcome to the Sonos Community!

Unfortunately, if you are playing your own music files, no-one else can check playback for you.

How do the same tracks play on your computer or phone? Do you get the same noises? If so, I recommend re-downloading/re-ripping the tracks.

If you don’t hear the same noises, please try some online sources - do you ever hear the same issues? If so, I recommend you get in touch with our technical support team, who will go through some troubleshooting steps with you.

I hope this helps.

hi @Robbs the Yiruma track on Spotify sounds crystal clear so you could try it - if the crackling sound comes from both devices then it is most likely poor quality at the source (i.e. from your phone or pc)

 
Terms & ConditionsCookie settings