Skip to main content

Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,290 Topics
  • 25,171 Replies
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa w...
  • 7
  • 111
Ryan S
Ryan S
started this topic

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connect...
  • 7
  • 194
3290 Topics
N
NWTSAvid Contributor I
posted in Amazon Alexa and Sonos
Beam and Alexa still loud even at lowest level

When i use tv remote or phone to in/decrease the volume it goes up/down 2 steps with just one press. Eg from 0 silent to 2 then 4 and 6 etc. (I normally keep it at 6 during day time and 2 which is the lowest level at night. Alexa is loud too when at night if i ask for something. If the sound is mute and i want to increase just a bit it is better to use a remote or sonos app. If i ask Alexa she would turn it up from 0 to 10 which is too loud. Is there possible way to reduce her voulme when she replies? My set up in tv room is just a beam and 2x play 1 rear surrounds 5.1 dolby digital.

6603
P
5 years ago
M
marcospolancoContributor I
posted in Amazon Alexa and Sonos
Connection Error While Adding Amazon Music

I reset my Sonos ONE, now is all set up but when adding the Amazon Music I get this message: Connection Error There was a problem adding the Amazon Music account. A Connection to Amazon Music could not be made. All this happens after it makes me sign in to validate the account, I close the browser after I sign in and ask me to close it and go back to the app. Please help Thanks

11692
C
5 years ago
M
mvalpredaContributor I
asked in Amazon Alexa and Sonos
Sonos One 'Audio actions in routines are not currently supported on this device' when no audio actions defined...

Replaced an Echo with a Sonos One and have a few basic routines. One of the routines is just to turn on 3 iDevice plugs and that is it. If I trigger that routine 'Alexa, Christmas time' everything works, but I get 'Audio actions in routines are not currently supported on this device' There is no audio in there, just 3 plugs. They are not in a group. In fact, I don't have any groups defined apart from 'Everywhere' which isn't called here. I'm glad it works, the message is just annoying us. Any thoughts on how to get rid of it? I have recreated the routine a few times.

5102
B
5 years ago
G
gdgibTrending Lyricist I
posted in Amazon Alexa and Sonos
Starting yesterday: Alexa cannot discover *any* sonos devices as speakers; but Sonos devices accept voice input

I went to rename a Sonos One yesterday as it was moving physical rooms. Alexa could not discover it, much to my dismay after having a perfectly working system for the last several months. At this point, I can easily set up any Sonos speaker, enable Alexa on it and use Alexa through my beams or ones just fine. HOWEVER, while all Alexa-enabled speakers show up as ALEXA DEVICES in the Alexa app (and on alexa.amazon.com) NONE of them will show up as SMART HOME DEVICES. This means that while I can use Alexa through Sonos to control things, I can no longer, for example, turn off my TV using Alexa through the Beam to control the TV connected on the HDMI ARC port. I've tried enough combinations of remedies from other posts without success that I resorted to my best attempt at a clean slate: a factory reset of the only Sonos device I plugged in after logging out and uninstalling both iOS apps, leading me t to set up new system from scratch. This was after removing *all* Alexa

104113
G
5 years ago
J
Jumar16Contributor I
asked in Amazon Alexa and Sonos
Beam LED light

Hi: I have setup my beam and two sonos one as a home theater system. I am able to turn off white led light of both sonos one. However, there is no way of turning off the light of the beam. Can any of you help me please?

7952
J
5 years ago
A
AshthespeechieContributor I
posted in Amazon Alexa and Sonos
Sonos Beam and Alexa not playing nice

I purchased my Sonos Beam today, came home to set it up I have spent the past few hours trying to get Alexa to play nice with the Sonos Beam. When I look at my devices on the Amazon Alexa app and website under settings > devices, it will show the Beam is connected however, on the regular devices tab it shows nothing and will not discover the Beam. I have logged out, uninstalled, unplugged, reinstalled, enabled and disabled skills, changed names, stood on my head, did a little dance and I am still not able to get this darn thing to connect to Alexa. The beam is connected to my TV with the optic cable attachment as I don't have an ARC port. I understand that I won't be able to control the TV with Alexa. I would like to at least tell her to play music and work properly..... all ideas, comments and suggestions are welcome. Thanks!

466328
R
5 years ago
M
MDI79Contributor II
posted in Amazon Alexa and Sonos
Can't control LG tv anymore

All working well for months. Today, Alexa was not able to switch off the TV anymore (connected to the beam with HDMI ARC). I tried to remove the TV from the device list and perform a device discovery on alexa app, but now it doesn't find the TV anymore. What can I do? I've already tried to disable and re-enable sonos skill

98711
R
5 years ago
M
murtaghContributor I
posted in Amazon Alexa and Sonos
Playbar cannot be discovered by Alexa

When I originally setup my Sonos with Alexa (Play1 and Playbar+sub) it all worked however I then discovered that because my smart bulbs were called the same name as my Playbar it caused a conflict on instructions. I then removed the Playbar from Alexa with the intention of readding it and giving it a different name. I have renamed the Playbar (+sub) but they are now are not docoverable by Alexa. I have tried the following: Disabling and enabling the skills Resetting the router Uninstalling and reinstalling both the Alexa and sonos apps Performing a factory reset on the Playbar (it should be noted when I reconnect the Playbar I had to do this wired for some reason) I only have the one sonos account and amazon account (both using the same email address) The Play1 connects fine so I know it’s not my router, accounts or the skill. I am now completely stumped any help would be appreciated

6919
G
5 years ago
N
nhartwigContributor I
posted in Amazon Alexa and Sonos
Alexa not discovering speakers

I have a new Playbase, along with an Echo Dot. The Echo Dot has been working fine controlling everything in the house. However when I try to add the Sonos speaker through Alexa it does not discover it...keeps saying "No new devices found." I go through Devices > Add a Device > Speaker > Sonos. The Sonos is connected and runs through TV as well as through the Sonos app. Just can't seem to get Alexa to "discover" it. What am I doing wrong?!

25631
G
5 years ago
B
bikenutProducer I
asked in Amazon Alexa and Sonos
Can't get Sonos One on SonosNet

Long time user, Sonos One was on Wi-Fi working fine for months. Added Boost, and that was it, no go. Tried everything I know, and what I read online, but no luck. When I can get the One to show up in the controller, and run controller on my android phone it causes many different problems with the setup. Then it disappears off all controllers I use, on Windows and an android tablet. Diagnostics submitted, here is the confirm # 1750265065 Please help, Bill

6296
B
5 years ago
RBSC
RBSCContributor I
asked in Amazon Alexa and Sonos
Spotify Connect to Sonos One

I updated the spotify app and when i try to connect to the sonos it does not play at all. I see the clock ticking for the track but no go. If i use the sonos app I am able to play but I did not have this problem before. Weird cause its been working for months. Thinking its the spotify app update. Anyone else update and have the same issue? Also, I did updates on ipad and same result as iphone, even with diff user accounts. Did all the restarting of speaker, router and no luck.

6882
RBSC
5 years ago
S
Stu MillsContributor I
asked in Amazon Alexa and Sonos
Sonos One and Alexa Issues

I have two Sonos Ones a sonos play one and play 5. They all work perfectly through the sonos app. Both Sonos Ones have been working with Alexa for last year - no issues. Then in the last few weeks the issues have begun! Asking Alexa to play an album or playlist - the first song plays and then nothing. Asking Alexa to stop - it “bings” to let you know it’s heard you and then does nothing, continues to play. And this week - I say Alexa, it bings. I ask it to do anyone and there is just silence. My microphone is on, it hears me saying Alexa but does not perform command. I’ve disabled the skill and re added it. Same thing happens. The app recognises all of the devices. All of devices appear in my sonos app twice - which is another weird thing! I’m at a loss - I’ve never needed to ask for help before and I’m not sure how to go about getting the diagnostics check - can anyone advise?

6613
W
5 years ago
J
J-manProducer I
posted in Amazon Alexa and Sonos
Can't play KNX 1070 From Radio.com on Sonos Using Alexa, Oct 7 2018

I can't get Alexa to play "KNX 1070 NewsRadio on Radio.com in the Kitchen" on my Sonos player in the kitchen. I CAN get it to play on my Echo Dot. I've updated to the latest Sonos version 9.1. I uninstalled and reinstalled radio.com on my Sonos. I uninstalled and reinstalled the Sonos Skill and radio.com skill on my Alexa. I even tried asking Alexa to "open Radio dot com" then play KNX 1070 NewsRadio in the kitchen," still won't work. Alexa won't recognized the command when I try to play it on the Sonos. Any advice on how to get Alexa to play this station on my Sonos?

4727
J
5 years ago
G
gio424Contributor I
posted in Amazon Alexa and Sonos
Smart Ducking Instructions

Sonos has shared a video on how to enable smart ducking. Cannot get it to work because the Alexa app does not have the settings they show in the video. Can you provide written instructions?

74915
UKMedia
5 years ago
D
DenboyContributor I
posted in Amazon Alexa and Sonos
REMINDERS NOW WORKING

So I have this beautiful Sonos One (Christmas present from my better half) playing music in my office and during the Christmas break I asked Alexa for a reminder to which she replied that reminders weren't supported on this device. OK so no big deal but it's something that I use on our Echo's and Dot's. The surprise today was that, for fun, I thought I would ask Alexa on the Sonos One for a reminder and 'SURPRISE-SURPRISE' Alexa accepted the request and duly reminded me an hour later. So reminders now work......the Sonos One just gets better and better! I love it and am now saving for another.

7593
H
5 years ago
J
JimStoreyContributor I
asked in Amazon Alexa and Sonos
Alexa not playing music through Sonos Beam

Got a Beam yesterday and connected fine, worked beautifully playing music via the Sonos app or via asking Alexa (kids also discovered “Alexa - maximum volume” very quickly!). This morning however asking Alexa to play music, I get an “ok playing xxxxx” but no music. Playing from the app still works, and asking Alexa the time etc still work fine, it’s just the music - is there anything I could try please?

40374
J
5 years ago
G
gbjabContributor I
posted in Amazon Alexa and Sonos
Alexa stopped responding Sonos One

I am haveing problems getting alexa working on my sonos one. Followed all the instructions on the threads finally factory reset the sonos one (prior I removed device and skill from alexa). The speaker acknowledges alexa but does not answer the question. Everything was fine for about one month. I sent a diagnostic code confirmation number 416611309 the problem is with BMJ Room. Any help would be appreciated. Thanks George

43244
G
5 years ago
E
el8080Contributor I
asked in Amazon Alexa and Sonos
Sonos One with Alexa/Amazon music unlimited in 2 homes?

Loved Sonos so much, that we bought one for our 2nd home. However finding it's not possible to get Alexa and/or Amazon Music Unlimited to work at both locations. Is there any workaround?

6906
UKMedia
5 years ago
T
ToffynoseContributor I
asked in Amazon Alexa and Sonos
Beam will not output TV sound after playing music

Hi had loads of trouble setting up my new Beam with my brand new Philips tv Finally got it to turn on and off and adjust volume etc but when I play music and “stop” I can not get the tv sound output until I turn the TV on and off !! Very frustrating

82764
A
5 years ago
V
VonGeislerContributor I
posted in Amazon Alexa and Sonos
Allow a change in wake word

Ok, so it’s been asked enough now however it’s starting to become rather annoying as my daughter’s favorite show right now has the main character as Alexa - so with a Sonos one device on the same room and a beam device on the way this is a rather annoying situation. The beam at least should be able to know when the word Alexa comes from the TV as the audio passes through the beam - in writing this Alexa on sonos has been activated 5 times. It’s quite ridiculous honestly that Alexa on sonos devices are so limited.

19638
B
5 years ago
M
Mike PaoliniContributor II
posted in Amazon Alexa and Sonos
Multiroom Audio with Sonos, Alexa, and Apple HomePod

So, I'm new to the Sonos brand, recently picking up the Sono's One's and a Beam because of the AirPlay2 integration (well done Sonos). I've got Sonos in 3 rooms, the Breakfast room, the Game Room, and the Living Room. Alexa is enabled on all 3 devices. The Apple HomePod is in the Kitchen. So I've read a crazy amount of posts and threads on trying to get Sonos Speakers Grouped using Alexa commands (Sonos you have really failed here pretty hard), and I've gone through the trouble of naming and grouping the speakers in the Alexa App, including creating a group called "Everywhere" containing all of them. I've also installed the "Speaker Groups" Skill and played with it (though you have to be incredibly specific with it, and I view it as a stop gap). As you probably already know, one can't simply ask Alexa to Play music "Everywhere" - even having created such a group. Instead you first have to group the speakers in the Sonos App or using the "Speaker Groups" Skill - this is

17751
M
5 years ago
E
emiliocb4Contributor I
posted in Amazon Alexa and Sonos
Alexa routine and sonos one

Hello, i’m using with no problem my sonos one with alexa, but i’m in trouble with alexa routine. Initially all works, After one day when i call the routine an error message ‘routine is not found in this device’ was said by alexa but routine was executed correctly. After a week the routine is not enabled more in the alexa app (no alexa device was found). How can i Resolve? Thansk

17891
Edward R
5 years ago
M
MosheMContributor I
posted in Amazon Alexa and Sonos
Routines Created via Alexa

Created Routine via Alexa but only part works. The ISY lights turn off (action) but the Alexa nevers syas the phrase I added to the routine. It does not show the SONOS One as a speaker and it does not allow me to choose a speaker (it is blank). It also it does not play the phrase from the speaker I speak to. The speaker does work fine otherwise. I can play music, news and weather reports, from it with no issues. Any ideas?

652424
N
5 years ago
N
Nolan_CrawContributor I
asked in Amazon Alexa and Sonos
Sonos Play One does not appear under Alexa enabled devices (it shows up as a Sonos speaker) but alexa app doesnt seem to know it has Alexa inside.

Sonos Play One does not appear under Alexa enabled devices (it shows up as a Sonos speaker) but alexa app doesnt seem to know it has Alexa inside. The play One play music from the app, and works normally as a play1 type speaker, but alexa doesnt function at all. (I have the Alexa app set up with 2 other Dots, Philips Hue, Savant (AV). but the Play One built in Alexa just seem dead to the world. Help me Sonos !

272910
N
5 years ago
T
tantiusContributor II
posted in Amazon Alexa and Sonos
Voice control in Sweden

Hi, Love my Sonos and have just bought a ONE to make use of the Alexa feature. Working somewhat but it seems that the Voice command part of the Sonos app is not supported yet here in Sweden. Does anyone know when SONOS plan to release that in Sweden? THX, Antius

24895
PaulSpy
5 years ago
Terms & ConditionsCookie settings