Answered

Deezer and Echo Dot tracks skipping


Having issues my default “Alexa play some music” starts my Deezer flow on Sonos in the room I’m in, at random times the songs will just skip on to the next track.

If I use the iOS app on my phone to start the “flow” it doesn’t skip.

Any one have the same issue?
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Best answer by Ken_Griffiths 27 March 2019, 01:02

wez_1,

Your issue sounds very much like local wireless interference, you may want to read these two (hopefully useful) links:

Reducing Wireless Interference

Local Network Stability

If you cannot get things working correctly by following the advice in those links, you could also Submit a Sonos System Diagnostic for further investigation and then choose to contact Sonos Customer Care directly, using this link below:

Contact Sonos Customer Care/Twitter (24/7) etc.

Anyhow I truly hope that helps and that you get your 'likely' local wireless network issues resolved soon.?
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1 reply

wez_1,

Your issue sounds very much like local wireless interference, you may want to read these two (hopefully useful) links:

Reducing Wireless Interference

Local Network Stability

If you cannot get things working correctly by following the advice in those links, you could also Submit a Sonos System Diagnostic for further investigation and then choose to contact Sonos Customer Care directly, using this link below:

Contact Sonos Customer Care/Twitter (24/7) etc.

Anyhow I truly hope that helps and that you get your 'likely' local wireless network issues resolved soon.?

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