I have a house full of echos, dots and sonos speakers. In general, my Alexa Sonos skill is not working well.
For example, I have two Play Ones paired in my kitchen as "Kitchen".
When I say, "Alexa, play Billy Joel in the Kitchen" she says "Shuffling songs by Billy Joel on Kitchen" -- but no music plays in the Kitchen. She thinks she is streaming....
I have deleted all my smart devices, and reinstalled, etc. Not sure where to go from here.
I was hoping you guys might have some troubleshooting suggestions.
Best answer by Keith N
If you are still having trouble after going through that article, I'd suggest giving our support technicians a call to troubleshoot this in real time. They are able to walk through alexa.amazon.com with you to ensure Alexa is setup with Sonos properly.