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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,243 Topics
  • 24,860 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3243 Topics
biffta
bifftaHeadliner I
asked in Amazon Alexa and Sonos
echo dot and Sonos amp

I have an Echo Dot in my lounge and also a Sonos Amp connected to non Sonos speakers. I also have other Sonos speakers in other rooms. If I ask my Dot to play something on the Lounge Amp it always plays to my Kitchen Play 1! I can also ask it to play on my other Sonos speakers in other rooms which it will do. However if I ask it to play on my Lounge it always plays in the kitchen! Whatever process I try, I just can’t get it to play to my Amp despite following online instructions.Help please. Thanks. 

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biffta
1 year ago
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JeredornContributor I
asked in Amazon Alexa and Sonos
Alexa-based Audible problems

Hi, Just bringing up the problem with Audible stopping after a few minutes when initiated using Alexa on Sonos. Did this ever get properly resolved? We have the same issue here. I’ve read a few threads but as far as I can see there is still no resolution to this after many months. Apologies if I am missing the obvious but I haven’t found an answer. I’ve raised this with Audible too but they are not being a great deal of help. This is a deal breaker for us. If we can’t get Audible working properly when controlled with Alexa, we’ll have to sell our Sonos products and look for a different platform. This probably suits Amazon because Echo devices may well be our only option, but it doesn’t really work well for Sonos. It would be a shame though. I love our Sonos system. Audible works fine when controlled through the Sonos app, it’s only the voice control that causes problems, but as a household we all read audio books veraciously, so this is a big deal. Thanks.

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Corry P
1 year ago
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Stevey1976Avid Contributor I
asked in Amazon Alexa and Sonos
Alexa reporting incorrect Sonos Beam volume more than 2 years later

I posted this over two years ago, and still the issue persists, surely I can’t be the only one affected by this? Original post: I always use Alexa to set the volume on my Sonos system (Beam, Sub and 2xOne SL) I usually ask her to confirm the volume once set, but now she is reporting it incorrectly. So if the volume was set to 1 initially and I ask Alexa to set volume to 3 then ask “Alexa, what is the volume for living room?” She will advise that volume is 1, even though it’s set to 3 as she is now louder.Steps I’ve taken to fix:Disable and enable the Sonos skill in the Amazon Alexa App. Removed the Alexa voice service in the Sonos app and added it again too and powered off the Sonos beam. All to no availHowever, what I did notice was Alexa would confirm the correct volume level after enabling the Sonos Skill in the Alexa App or removing and adding the Alexa voice service in the Sonos app, it was only when I asked Alexa to increase the volume and asked her to confirm the volume for Livi

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Corry P
1 year ago
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Juan Carlos ArdilaContributor I
posted in Amazon Alexa and Sonos
Horario

Tengo 7 parlantes agrupados en 4 grupos y habilitada el micrófono para cada grupo con alexa y configurados con zona horaria Colombia en la app Sonos, pero cuando le pregunto la hora a el l era 100 que tengo en la sala me da un horario que difiere de esta zona horaria, los otros me dan la hora de forma correcta

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G
1 year ago
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mlovesuContributor I
asked in Amazon Alexa and Sonos
Is alexa supported on Sonso in India

Is Alexa supported on Sonia in India. If not it’s very bad on the part of Sonia. As it’s officially selling its product in India

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K
1 year ago
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michaelh519Contributor I
asked in Amazon Alexa and Sonos
Post-powerloss set up

Whenever I lose power the Sonos system (5 devices) no longer are recognized by the Sonos app. I try dozens of times to reset.  No luck.  Amazon Alexa has no issues, reconnects right away and allows me to control the devices in seconds.  Typically after a week, the Sonos app starts to control again without any intervention by me. Does anyone else experience something like this? Thanks! 

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1 year ago
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RemmulpContributor I
posted in Amazon Alexa and Sonos
Are Amazon Show and Sonos really still incompatible?

Surely in 2003, two company’s with different objectives could at least work together in a modern world and provide an integrated solution….Sonos sound is amazin, my house is full of it - fantastic integration with Apple and Amazon has not improved In years whilst a phone is “a” place to choose music - surely a central control centre in the household is still a great asset to a system - perhaps the likes of an Amazon show? An amazon show cannot even communicate nor stream/airplay music to a Sonos speaker - yet both claim to be “so” compatible with each otherI have seen a few posts about this now and people saying they prefer wires? WTF?The amazon show can even show movies….Is it really to much to as that whilst preparing a meal in the kitchen say, that the Amazon show can be used as the household central control device, the words of the song appear right there on its screen and the music PUMPS out not only it’s little crappy speaker but the FULL Sonos sound system and all its beauty - n

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1 year ago
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Shrinking violetContributor I
asked in Amazon Alexa and Sonos
Play 1 and Amazon Alexa

I’m having trouble linking the Sonos App with Alexa can’t set up voice control any help much appreciated 

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jgatie
1 year ago
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AndyCowburnContributor I
posted in Amazon Alexa and Sonos
Using Alexa on Sonos to access BBC Sounds & Amazon Music - streaming interuptions (Unable to play song ‘song’ - the song is not encoded correctly. )

When using Sonos Alexa to stream BBC radio via BBC Sounds, or music from Amazon Music, I experience frequent (every minute or two) frustrating interruptions of a few seconds in the play back which just go on and on until I get fed-up and I stop trying to listen. If I monitor the playback on the Sonos app whenever there is an interruption the message is displayed “Unable to play song ‘song’ - the song is not encoded correctly. ”When I use Alexa on Sonos to access other streaming services (Greatest Hits radio for example) the radio service streams OK without interruptions….and if I connect my iPad to the same wi-fi point as the one used by Sonos and use BBC Sounds/Alexa/Amazon music on my iPad and AirPlay the stream to my Sonos it also works ok (no interruptions).So I only get a problem when using Sonos Alexa to stream the BBC Radio / Amazon Music content…..I’ve seen lots of posts about this error which generally try to blame the network the sonos is connected to….but streaming radio/mus

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Airgetlam
1 year ago
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SteveEggContributor I
asked in Amazon Alexa and Sonos
Alexa Multiroom Music Support

Is there any update on the support for Alexa multiroom music (MRM) support on Sonos? I just purchased a Sonos Beam with the understanding that it supported Alexa groups. I learned after setting it up, that while it can be added to an Alexa group, it can’t be added to a speaker group with Echo devices. I understand that Amazon released the software to implement multiroom music support in 2018 (link below) and that at least the Polk Command Bar supports this functionality. Is there any possibility that Sonos will add this capability to the Beam? If not, I’ll need to return the Beam and find another solution.https://developer.amazon.com/blogs/alexa/post/a9acaabd-d5a0-4fdf-b74a-c20cfe4d4ef9/deliver-whole-home-audio-with-alexa-multi-room-music-and-device-targeting

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Ken_Griffiths
1 year ago
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Obsdidian28Contributor I
asked in Amazon Alexa and Sonos
Problem with Alexa Integration - won't skip to next song

Hi All, I’m resurrecting this question which was asked three years ago as it’s suddenly started happening after years of stability. Problem Description:Streaming via Alexa to Sonos. Command “Alexa Skip” is registered by Amazon but the command is not executed on Sonos. At this point the system is pretty much in auto mode. It can be stopped and the volume can be changed but that’s about it. Any streaming content has to be stopped before I can switch to a different channel / playlist from Amazon. Album art is not shown on Sonos app. “Next track” is greyed out on Sonos app. Typically, this happens from the second track onward. Configuration:Stereo pair of Sonos 1 speakers linked with a Sonos Roam. Running the most recent version of firmware. Connectivity is via WiFi on a very stable network with strong signal strength. WAN is bidirectional gigabit. Any recommendations would be appreciated.

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1 year ago
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Richiras
asked in Amazon Alexa and Sonos
A specific radio station in iTunes can't be run be voice

A specific radio station in TuneIn called “Radio Italia” can't be run by voice, but it play when launched by the app

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buzz
1 year ago
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ollycazLyricist I
asked in Amazon Alexa and Sonos
Spotify doesn't work on Era 100 or One

Hi,I recently bought the Era 100. It all works fine except for being able to play music on voice command.Alexa responds to other voice commands like alarms, the weather, accessing radio stations via Tune In etc. But when I say "Alexa, play [so and so] on Spotify" Alexa responds by saying "Here is [so and so] on Spotify". But nothing after that happens.I also own a Sonos One and it worked fine. But ever since I bought the Era 100 (I had to update the Sonos app to setup) now the Sonos One doesn't work for music requests either.I've disabled the skill in the Alexa app and reinstalled, reinstalled sonos app, added alexa voice service but nothing helps. Any help would be appreciated. 

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1 year ago
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Shimmer BFFAvid Contributor I
asked in Amazon Alexa and Sonos
Sonos Move Alexa Problem

My Move recently quit playing music on Amazon via Alexa. When I ask Alexa to play a song title it states unable to access Amazon Music or something to that effect. Alexa will reply with weather, questions, etc just not music. The Amazon and Sonos app are up to date and the Sonos skill is active in the Alexa app. Can anyone please provide me with an answer. Thanks in advance for your help

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Jamie A
1 year ago
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LaurencewhiteContributor I
asked in Amazon Alexa and Sonos
Alexa account

When I try to link to an Alexa account someone else's Amazon account is displayed and it will let me select my own Alexa account. It also won't allow me to sign out or deselect the other person's Alexa account.

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Jamie A
1 year ago
A
AndyH2Contributor I
asked in Amazon Alexa and Sonos
Era 300 isn’t recognised by Amazon Alexa as Sonos controlled

I have done all the correct setup actions to link my new Era 300 to Amazon Music and the Amazon voice assistant. However though the voice assistant can give me a weather forecast it can't play any music from my Amazon Music library. 'I am having a problem' message. Nor can I use the Amazon Music app to connect to the Era 300 - it connects but doesn't play music.I have a Sonos Arc where all works fine on the same system.I noticed that in devices Alexa shows the Arc as Sonos controlled. But the Era 300 isn't Sonos controlled as if its an Amazon speaker like an Echo dot.Tried all the usual fixes like disabling / re-enabling the Sonos skill in Alexa, de-registering the device in the Amazon account but no success.Any ideas?

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Ken_Griffiths
1 year ago
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Roger 123Contributor I
asked in Amazon Alexa and Sonos
Voice activation not connecting...Spotify / iHeart radio.

Sonos voice activation problem.I am tearing my hair out over a recent problem described as follows.I have a very simple system which is a Sonos arc plus subwoofer hooked up to a TV in my lounge, plus a Sonos one in the bedroom. All are approximately 3 years old and I have the Sonos S2 phone app.  These have worked great since new. Everything works perfectly except voice activation.Examples.Alexa play the Beatles.Playing the Beatles from Spotify.But nothing happens.Alexa play radio 123.Playing radio 123 from iHeartRadio.But again nothing happens. If I select the music x the app, it plays ok.I have rebooted the router and all Speakers…… no change.The router is within 1 m of the Arc so connection / speed is very strong. I have reset the Arc by pressing the infinity button and a complete new set up. No change.If I ask Alexa any questions available from the Internet such as weather, time, general knowledge she performs perfectly.I have been all over the Sonos and Alexa apps suspecting the c

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1 year ago
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mattyf89Contributor I
asked in Amazon Alexa and Sonos
sonos move won't connect to alexa

Is I had my Sonos move connected to my Alexa then the problem with the there's a problem with the Wi-Fi and I reset the sonos and I can't find it on Alexa wrapped to to get everything I need on now I can't connect it from nexor app my son is move so I kind of just Spotify listen to the radio so when I say it isn't the radio it's like it's about to play and it doesn't play the radio station same with Spotify thanks I hope someone can help

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1 year ago
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DoktorBenContributor I
posted in Amazon Alexa and Sonos
Alexa + Sonos has become a total mess – am I the only one?!

So. Alexa and Sonos, wouldn’t say it has ever worked like a charm, but at least decently. However, a couple of weeks ago, things became absolutely horrible: Alexa would no longer “stop” any music if I tell her to do soAlexa would often confirm to play a requested Radio Station, only to NOT play anything afterwardsAlexa would often confirm to play a requested song, only to either play nothing at all, or play a completely different songAll my Sonos devices (2x One, 1 Beam) have been re-set and re-installed from scratch couple of times. Alexa was removed and re-added as a voice service. Alexa app was deleted and reinstalled. None of this helped! My father-in-law is experiencing very similar issues lately, so I’m starting to wonder if it’s a more general problem?

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Airgetlam
1 year ago
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MamamooContributor I
posted in Amazon Alexa and Sonos
my Sonos One’s mic wont work on new Three 5g router

I have managed to connect my Sonos One (2nd gen) to my new Three 5g router and I can control it from my phone however the mic on the Sonos is disabled so I can’t use Alexa. Any ideas please as it’s driving me crazy!so far I have:Tried the button on top of speaker tried to enable the mic on the app rebooted router and rebooted Sonos reset Sonos and re-added it tried to use Ethernet cable but the router can’t seem to see anything plugged in via Ethernet  Disabled and reenabled the sonos Amazon Alexa skill  split the 5g router to  2.4ghz and 5g via Three router  in router settings 

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Corry P
1 year ago
I
IancasContributor I
asked in Amazon Alexa and Sonos
TuneIn Stations not currently available via Alexa on Sonos only

Requesting a tuning station by saying "Alexa play Newstalk fromTunein"  has stopped working on Sonos but still working on all Echoes connected to same network.Router reboot done and sonos powered off and back on. Is the Sonos using its Tunein setup or the Alexa one in this scenario? Any other checks I should do? 

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Corry P
1 year ago
A
asredsContributor II
asked in Amazon Alexa and Sonos
Sonos One Not playing after Alexa Commands

Hi - My Sonos One responds to Alexa for usual commands (lists, weather etc), but will not play music.If I say Alexa Play some music, it selects a playlist from Amazon Music but nothing plays. The voice service is linked, skill enabled in Alexa. (Actually my default service is spotify in Alexa)   What am I doing wrong?  

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A
1 year ago
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mattyf89Contributor I
asked in Amazon Alexa and Sonos
trying for find out why music isn't playing

I reseted my Sonos move and trying to connect with Alexa but when I ask to play music it's says the request but doesn't play music for radio station for me or Spotify it says it's going to play then the plays no music. I'm also trying to connect it with the alexa app which I can't find us I'm not sure why it's not playing music. I can ask Alexa questions but it's just a music which is not playing

1391
Corry P
1 year ago
Tam O Ronnoc
Tam O RonnocContributor I
asked in Amazon Alexa and Sonos
connecting Move/Sonos app to Alexa

Hello all,Just got a Move (early birthday and Fathers Day present) connected it with app and WiFi. Does anyone know if it’ll be easy enough to set up with Alexa as I would need to use the wife’s login?Just wondered if my Sonos login would conflict with the wife’s. Cheers

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Corry P
1 year ago
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TWardenContributor I
asked in Amazon Alexa and Sonos
Sonos Disconnected from Alexa

My Beam used to be connected to Alexa. I am trying to restore this functionality but now neither Sonos iOS app can find my Beam. I’ve done everything to try and just get the device recognized, but no luck. Is it possible to reset my Beam back to factory settings? Or is there another solution to my problem? 

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T
1 year ago
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