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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,244 Topics
  • 24,864 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3244 Topics
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TWardenContributor I
asked in Amazon Alexa and Sonos
Sonos Disconnected from Alexa

My Beam used to be connected to Alexa. I am trying to restore this functionality but now neither Sonos iOS app can find my Beam. I’ve done everything to try and just get the device recognized, but no luck. Is it possible to reset my Beam back to factory settings? Or is there another solution to my problem? 

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1 year ago
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deano1xAvid Contributor I
asked in Amazon Alexa and Sonos
Do these Philips Wiz Lights work with Alexa on Sonos One?

 

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1 year ago
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User350610Contributor I
asked in Amazon Alexa and Sonos
Alexa with Sonos stereo pair

I have 2 original Sonos ones (i.e.without microphones) which I have as a stereo pair in my kitchen. For quite some time they have worked perfectly using Alexa voice commands using an Echo Dot in the same room after setting up “Kitchen” as my preferred speaker.. Suddenly the right channel stopped playing without any changes being made. When I play music using the sonos app both speakers work perfectly. I have tried:Updating the softwareDeleting and adding “kitchen” again in the Alexa AppUnplugging and restarting the speakersDisabled the Alexa skill and enabled again and rerun discoveryBut nothing has worked.I contacted Sonos support who tried the same steps as above  and then gave up saying “Please note that the two Play 1 are not Voice-capable units, therefore this setup is not supported by Sonos, and we do not have a set of steps that we can recommend, however, what I recommend doing is to check with the Sonos community pages and see if other Sonos using are using the same configurati

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1 year ago
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pilaasContributor I
asked in Amazon Alexa and Sonos
Alexa in Poland

Hi, as Alexa is officially supported by Sonos in Poland since today, I tried to set it up. Unfortunately the only voice service available to me is Sonos Voice Control. I am using iOS app which is up to date, just like Sonos system itself.What am I missing? 

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1 year ago
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Nicooo85Contributor I
asked in Amazon Alexa and Sonos
when will Sonos activate Alexa in Luxembourg?

Alexa is live in Luxembourg and Sonos/Alexa works well in France. What is Sonos waiting for to activate Alexa in Luxembourg?

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Corry P
1 year ago
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jm2284Contributor I
posted in Amazon Alexa and Sonos
alexa on era 100

hi,Just set up my era 100 speaker and I am having difficulty with alexa. I have followed this instruction and it does nothing on the sonos app.I can see the speaker on the alexa app after setting up the skill. Yet the speaker doesn’t listen to alexa commands or appear on the app. I’ve tried customer service and they weren’t very helpful has anyone else had this problem and found a work around? Tempted to return the speaker as it was meant to replace my alexa

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Ken_Griffiths
1 year ago
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tanujh007Contributor I
asked in Amazon Alexa and Sonos
Sonos Skills in Alexa India account

Can you please provide me information if Sonos is actively working on creating skills for Alexa India Account. If yes, whats the target completion date. If not, is there any other way I can add Sonos skills in Alexa India account or connect echo dot to Sonos Playbar?

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Airgetlam
1 year ago
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LeabackaContributor I
asked in Amazon Alexa and Sonos
Alexa wont stream Apple music, but only one one speaker

Hello,My Sonos system includes 3 Sonos One and a Sonos Move. Until recently I’ve been able to stream Apple Music using Alexa with no issues on all speakers. However, a couple of months ago the Sonos Move started to say that I needed an Apple Music account to stream music (which I obviously already have signed in). Meanwhile, all of the other speakers are working exactly as they should with Apple Music. I have tried factory resetting the Move, signing out of Apple Music in the Alexa App, deactivating it in the Sonos App, and every other possible solution I can find online. But it always comes back with the same message, and the other speakers always start to work just as they should. If I use the Sonos Voice Assistant, Apple Music works just fine on the Move, but it’s so limited in what it can do that I’d much rather use Alexa. I haven’t been able to find anyone else with the same issue on this or other forums, so any help would be much appreciated. Thank you!

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Corry P
1 year ago
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dr1818Avid Contributor I
asked in Amazon Alexa and Sonos
Alexa started music server feed, stops (Whisperings)

So, I've been trying to listen to the Whispering Solo Piano Radio custom stream on my Sonos Roam.The custom screen pulls song by song from a server, as opposed to being a full live stream. It's only available via an Alexa skill.After anywhere between 5 minutes and 45 minutes the music stops. I don't have problems using the skill on my cell phone, or the cell phone app with a custom stream. The network does not seem to be the issue. Bandwidth and latency both seem fine... As well the other devices are on the same network and work fine. The Whispering support has been extremely receptive, but is not been able to figure out what's going on. I seem to be the only person reporting this issue. ​​​​​​Since I've no way of isolating Alexa, versus any other part of the process considering that's the only way it can play it on the speaker, I was wondering if Alexa is involved in any of the song by song file pulls... And if so is there some way of troubleshooting this? Thank you

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Corry P
1 year ago
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HeatherHomeContributor I
asked in Amazon Alexa and Sonos
No music played!

Does anyone have any advice for my sonos saying “playing music found on amazon music” but it never plays?!I ask to search for something, it says it found it & says “now playing…” but nothing else happens!I unplugged, reset & re-installed speakers & updated the app. I am at a loss!

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Airgetlam
1 year ago
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RobHKContributor I
posted in Amazon Alexa and Sonos
Sonos and Alexa in my country?

I have seen a few articles from a couple of months ago quoting Sonos Management where they mention support for 27 new countries coming this “spring”, one of which was my country.However the official page of supported countries is unchanged and there are no countries currently listed as “coming soon”.So has this been abandoned or do I hold my breathe for a little longer?

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Airgetlam
1 year ago
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WeeboContributor I
posted in Amazon Alexa and Sonos
Alexa

I have two Sonos One’s , and Arc and a sub in a stereo group. When I talk to Alexa to snoozes or set an alarm why does only the arc pick up voice? Why not the two Sonos ones that are closer to the head of my bed? Can you change that and if so how? 

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jgatie
1 year ago
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DavyBContributor II
asked in Amazon Alexa and Sonos
Sonos Alexa stopped responding

Hi, I have a Sonos Move and 2 Sonos 1s around the house with Alexa which has been working fine for ages. Now when a say ‘Alexa, play BBCRadio 2’ she repeats the command but doesn’t turn it on. I have to use the App to start BBC Radio 2. When I say ‘Alexa, Stop’, the volume dips for my command but continues to play. I have to use the App to stop. I’ve turned the power off on 3 devices and restarted but it’s not fixed the problem! Help please….?

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1 year ago
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Rich G.Contributor I
asked in Amazon Alexa and Sonos
Can't Add New Sonos Move Speaker to Alexa

I recently purchased a new Sonos Move Speaker. This is a replacement for one I returned under warranty. Both Speakers are listed & identified in my Sonos.com account.  The problem is I cannot get Alexa to recognize the new speaker even though I’ve applied the Alexa Skill and have gone through the “Add Device” process. What’s very weird is if I instruct Alexa to play music using the name of the “OLD” speaker (ie. Sonos Move on the Patio) it recognizes that speaker as “active” & and tries to play music on it…..buried somewhere deep in a trash can…..lolHas anyone experienced this situation and what did you do to get Alexa to recognize the new speaker and ignore/delete the old?

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1 year ago
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SBXX App - OG RetroContributor I
posted in Amazon Alexa and Sonos
Solved - Why does alexa tell me to enable the skill in arc when music routine runs

The problem...I would always be told to install or set up the Alexa skill every time I created a routine and tried to play music on Spotify.Arc Left 300, right 300 Dining room - 100 Kitchen - 300 Fire TV Spotify Echo Show These are all grouped in an Alexa Room called "Front of House."My Fire TV was linked to all these devices, so I could talk to any of them to control the TV. Yet I could never get Spotify to work from my Arc via voice. It would work with some others, but I would always get the skill message with Arc.My Fire TV "speakers out" was set to play music out of the group "Front of House," so this way when music played, I thought it would start with the group.My TV is plugged into my TV, and my TV's HDMI is in my Arc.That's the setup...I noticed that if I created the play music command in Alexa as a routine, it would never work if I set the default device to my Arc or my Fire TV. It only worked if I picked a different device.Or I would get the "please configure your skill messa

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Corry P
1 year ago
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Pablox68Contributor I
posted in Amazon Alexa and Sonos
alexa en sonos era 100

No aparece la opción de agregar Alexa como servicio de voz en la aplicación de Sonos

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C
1 year ago
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kapu22Contributor II
posted in Amazon Alexa and Sonos
How do I get Era 100 to play an Audacy or Tune in by voice

I can get it to stream an audacy station by starting it from my iPAD. When I say “Alexa play xxx on Audacy,” it just says “hmm, to enable that , enable that skill and say discover devices. j  My iPad already lists Audacy and Tunein when I browse the Sonos app. When I say discover devices, it only wants me to connect my tv. So, I can I get Era 100 to play an Audacy or Tunein station by voice command?

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K
1 year ago
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MadlanderContributor I
asked in Amazon Alexa and Sonos
Alexa keeps asking "what do you want me to play next"

Can’t get Alexa to play music. I tell her to play a genre, and she says “playing X on Sonos” but then keeps asking “what do you want me to play next" and never actually plays anything.

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Corry P
1 year ago
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Red G.Contributor I
asked in Amazon Alexa and Sonos
Musice from Sonos Amp & Amazon Echo at the same time

I have a Sonos Amp and 6 Amazon Echos in my home. I can communicate to Alexa to play music through the 6 echos OR through the speakers connected to the Sonos amp but can’t find a way to play music at the same time through the 6 echos and the speakers. When I try to “combine rooms” in the Alexa app, the “Sonos” grays out when I select the echo dots. The echo dots gray out when I select the sinks speaker resulting in me not being able to combine them. Any help is appreciated !!

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1 year ago
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simonSNS3ue2Contributor I
asked in Amazon Alexa and Sonos
Different wifi networks?

I’ve just bough a Sonos One for my home office which has it’s own router. (I have two already in the house on a different wifi network.) It wasn’t playing Spotify or radio stations properly so I disabled the skill in the Alexa app and when setting up I was prompted with the attached.I’ve selected ‘System 1’ which is now working but the devices in the house (system 2) are now not working properly with Spotify, etc.Does this mean I can’t use two different setups at home? 

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Stanley_4
1 year ago
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TwstevieContributor I
asked in Amazon Alexa and Sonos
Era 100 wont play BBC or Apple via Alexa

New Era 100 speakers. Alexa is set up ok if I ask it a question. But it won't play BBC sounds, or Apple Music. I can play both through the App, but I'd really like to just ask the speakers to open BBC sounds without going through the app. Ditto music through Apple.  Everything is linked per set up instructions.  As it's both BBC and Apple I suspect the issue is with Sonos, but I may be wrong. Any thoughts or suggestions gratefully received. Thanks. 

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Corry P
1 year ago
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deveshContributor I
asked in Amazon Alexa and Sonos
Alexa, respond " Sorry Something went wrong"

"What could be causing my Sonos One with Alexa voice assistant to the error message 'Sorry, something went wrong' and how can I troubleshoot the issue?"

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1 year ago
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crossface2008Contributor III
asked in Amazon Alexa and Sonos
Ducking on Surround Sound

Is there a way to prevent or reduce the time that Alexa ducks Sonos speakers?

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UKMedia
1 year ago
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jmgoycooleaContributor I
asked in Amazon Alexa and Sonos
Alexa not showing up in the Sonos app

I already installed the Amazon Alexa app on my phone and it doesn't show up in Sonos app. When I tried to add a device directly from Alexa and search for Sonos, after some instructions they finaly inform me "You are not elegible to enable this skill due to geographical restructions". I'm from Chile and I can't belive this issue in a product that is not cheap. There are a lot of cheaper options in the market that use Alexa and works pefectly. Sonos assistant is limited and just support Sonos Radio like default app. So limited. I'm very happy with sound quality by the way, but is important to me have a good assistant. I want to confirm if the service is avalilable at my country and if not, Sonos is thinking to add it and when?

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1 year ago
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SteelstarAvid Contributor II
posted in Amazon Alexa and Sonos
Echo Flex alternative for controlling Sonos Amp speakers

Hi, I have passive speakers connected with a sonos amp in the bathroom. Now I control them with a Echo Flex connected in a spare plug in the bathroom.Now Echo Flex is no longer sold and my fear is that if the device just stops working I have no alternative for voice control in the bathroom. I have no room for a Echo dot or Sonos One or Roam. I just need a device Alexa compatibile that can fit in a plug.Anyone knows any alternative? Thanks

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1 year ago
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