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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

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  • 25,588 Replies
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa w...
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Ryan S
Ryan S
started this topic

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connect...
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3371 Topics
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sharry26Contributor I
posted in Amazon Alexa and Sonos
era 100 issue with alexa

Alexa isn’t fully working on my era 100. I can’t control Spotify using it. Ive checked the Alexa app and my era 100 is on there but doesn’t seem to be linked as a speaker. When I ask Alexa to change songs , on my era, it tells me that it can’t support the stream and to add my era 100 device. Very strange. 

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MrBrettContributor I
posted in Amazon Alexa and Sonos
Sonos Beam can't control smart devices in Alexa

Hi,I have a strange issue with my Sonos Beam and Alexa. Alexa is linked correctly in my Beam and responds to all my commands except for the ones to control smart devices.Things that are working fine with my Beam when I ask Alexa:Play music in spotify Weather forecast Open Skills Execute my Routines Play radioThe only thing that is NOT working is the control of smart devices such as switches or lights. If I ask Alexa to turn on my bedroom, it answers “I cannot find any device or group called bedroom”. But the same command on other Amazon echo devices that i have at home work fine. And this happens with any device… It’s really strange because the routines execute just fine, even the routines that turn on some lights…This initially worked fine for about 1 year, but then stopped working in the last couple of months. So i don’t know what happened in between.I contacted Sonos support and we unlinked the Beam from Alexa completely and added again from scratch with the same result. We also tri

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Javi5473Contributor I
asked in Amazon Alexa and Sonos
Sonos arc pauses tv sound when I talk to sonos beam in another room

I have an Arc for my living room tv and a beam for my bedroom tv.  I have the Amazon Alexa voice turned on for the beam to give commands.  However, when I am watching tv in the living room the sound from the arc pauses for a few seconds any time someone is asking the beam anything.  I do not see any settings in the Sonos app regarding the Arc for this to occur.  This will happen even if the bedroom door is closed and out of audio range of the arc.  Seems like they are connected in some way but cannot figure out why or how.  Any suggestions?

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dtw4995Contributor I
posted in Amazon Alexa and Sonos
What does the "Device Volume Level" mean

I have the Alexa skill and Sonos Voice Control enabled on my Era 100. I can set the Alexa volume level from 1-10 and the Sonos from 1-100%; so maybe I am ahead of the game.Whenever I ask Alexa what the volume level is, it is currently saying “Device Volume Level is 2”. It has said the level is at 5,1 and other numbers before. It has no affect on the audio levels from the Era, but it makes no sense and I cannot find any other people reporting the issue.

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Mark H2Contributor I
asked in Amazon Alexa and Sonos
Sonos Five and Alexa enablement

Hi alli bought a five today (first Sonos product). I register it fine and everything is working beautifully…..apart from setting up ALEXA. when I try and register the device in the Alexa app or enable the skill it just sends me in a loop that ends in the error message: Register your speakersYou need to link speakers to your xxxxx@hotmail.com Sonos account before you can add this skill. everything is registered and up to date. I’ve tried restarting and registering but it just loops the same. Anyone got any ideas? 

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Tridon01Contributor I
asked in Amazon Alexa and Sonos
Fixing setting Up Voice Assistant

I am Trying to set Up my Alexa on my sonos one. o i went through the steps and as soon a i try adding the sono skill and need to log in into my sonos account i get the message that i need to update my app which is up to date and then also that i need to register a speaker onto my account which is working fine through sonos app. When i log into my online account and check under my system Menu i get a mesage showing no devices registered. How do I get it to add then. Also tried adding Google assistant and exactly the same problem. 

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VonsleadContributor I
asked in Amazon Alexa and Sonos
Issue with sonos beam, amazon beam and amazon alexa

Hello, I am running with some issues with my sonos beam gen 2 with Alexa and Amazon music. When I Ask Alexa to play music, it réponds but it kever plays music (Alexa voice command is working fine on my ERA 100).On amazon music when I try to cast to the sonos beam it connects and then the apps says it disconnectedI try different things but nothing has solved issue : factory reset, enable/disable the sonos skills, try to remove and add Alexa from the sonos beam.

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quentinfContributor I
asked in Amazon Alexa and Sonos
My Sonos One's microphone doesn't listen well when speaker volume is low

I feel stupid having to yell “Alexa” to ask her to stop the music when the volume is low. The Sonos One’s microphone is fine when the volume is not low, but really bad when low.

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EmichonContributor II
asked in Amazon Alexa and Sonos
Alexa skills not working

Does anyone have issues with using Alexa skills through Sonos speakers? I have a few linked to my account (Neato for my vacuum & Delta for my kitchen tap as examples). If I ask an Alexa enabled Sonos to vacuum, it will tell me it's unable to find a device or group named Neato. But if I ask the same from an Amazon Echo it works as it should. Same thing for the Delta skill. It's been like this for as long as I can remember. Alexa does work on the Sonos speaker as I can ask it to pause, play music etc. 

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kingp0ddTrending Lyricist I
asked in Amazon Alexa and Sonos
Can't enable Alexa Skill - you have to register device first to Sonos error

I was able to link Spotify and Voice Assistant Alexa through the Alexa App. However, I can’t play Spotify through “Alexa, play __ in Spotify”. It will respond, “Ok Playing...”, but then there’ll be nothing playing. I found a Sonos support page to try to disable Sonos Skill in Alexa and then re-enable it again. I tried that, but after click on Enable, I get this error from Sonos API page: Register your speakersYou need to link speakers to your _____ Sonos account before you can add this skill. But I have already linked my speakers to my Sonos account and I can see it on the Sonos app.  Sonos Era 100

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lightmoveContributor I
asked in Amazon Alexa and Sonos
delete old speaker names in alexa

I have 5 speakers.  2 plays, 2 ones, and a roam that I just purchased.  We moved and I changed the name of my speakers.  Now I have the old speaker names listed as devices on Alexa and there is no ability to delete under settings.  These names do not appear on Sonos system or Alexa.amazon.com devices.  But in the Alexa app the 4 duplicate speakers , the serial numbers are different/incorrect for these devices.  I’ve disabled the Sonos skill, logged out and deleted/reinstalled the Alexa app.They are still there!additionally all of my speakers have duplicates with the current name in the Alexa app — one with a speaker icon and one with a WiFi/spotify icon,Thanks for your help.

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J-manProducer I
asked in Amazon Alexa and Sonos
Alexa responds on my Sonos Move in another room.

Sometimes when I ask my Echo Dot Alexa located in the Kitchen to play a station on the Kitchen Sonos 5, she answers, "Station playing in Kitchen" on my Sonos Move in another room on the other side of the house. The station does play on the Sonos 5 in the Kitchen. The same thing will happen if I ask her about the weather or time. This is annoying because we can't hear her response.I tried logging out of both Sonos and Alexa, resetting my router, updating Sonos, cycling power and even changing my Amazon password. I also have a Sonos 3 in the Bedroom and a Connect:Amp in the Living Room. I've installed Sonos Voice Control on my Sonos Move. My setup worked fine for about a year and just started this problem about 2 months ago.

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statevariableAvid Contributor II
asked in Amazon Alexa and Sonos
Turning off Amazon Alexa time announcements

Hi,At 7.35am every morning, my Sonos One announces the time, via Alexa. After several months, this is really starting to irritate me! Please tell me how I can switch this off? I have looked about the Alexa app, but have not go anywhere with it. Many Thanks.

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mushroomhunterAvid Contributor I
asked in Amazon Alexa and Sonos
Sonos Voice Control Questions

Does SONOS still sell speakers with Alexa built in? Current product list does not indicate this. I believe the SONOS One did this but apparently no longer offered. If so, can a SONOS speaker with Alexa voice control built in play YouTube music service? Did Amazon support YouTube music service directly (not Bluetooth) as this and other articles I read seem to indicate? https://www.ac3filter.net/can-you-play-youtube-music-on-alexa/ It certainly does not work on my new premium echo non-SONOS devices.Bottom line - I’m looking for a way to play YouTube music on SONOS directed from voice control from either a standalone echo device or that built-in to the SONOS speaker. I don’t do Google Home or Apple though - just SONOS, Android and Amazon stuff.Thanks

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ThePeejContributor I
asked in Amazon Alexa and Sonos
No, I don’t want to hear Maroon Five after I asked for Stevie Wonder!

This auto-play feature is making me crazy. Please let me toggle it off!We spent more time at home over the holidays & myself, my wife & my kids all resented this feature more & more every day we were home. When I use voice to request a track, I NEVER want another track to auto-play afterwards. No no no.There isn’t a single music service on the planet that knows how to auto-recommend songs without absolutely destroying the vibe after 2-3 suggested tracks. Apple Music ruins it in 1 song almost every time! Genius, you are not, Siri. Maybe if Pandora worked in Canada & I could use voice to like & dislike songs, this wouldn’t be so egregious. But in no way to I want my 10,000+$ worth of smart speakers blasting Maroon Five in my house without my permission. Nope nope nope no thank you.  PLEASE let me toggle back to the way this used to work. I understand people have been begging for Spotify-like auto-play. But it’s terrible. I hate it. Please just let me toggle it off per

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azsantiContributor I
asked in Amazon Alexa and Sonos
Sonos, Amazon Alexa, Samsung TV

I have Sonos Move speakers (connected to sonos app), Samsung UE665 Series 8 TV, Amazon Alexa, Smartthings app, Vizio soundbar connected to optical on tv.  I’ve read other threads but end up going down the rabbit hole.  So I’m asking for my specific scenario. 1. Can Alexa control the Sonos speakers, like the volumn, turn on/off?2. How do I connect the Samsung TV to Sonos. Samsung doesn't have an app for sonos (at least mine doesn't)?I probably will have other follow up questions, but I'll start here.

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sbg89Contributor I
posted in Amazon Alexa and Sonos
Alexa Sonos Roam

Alexa will not connect to my sonos roam correctly- it will respond but then not play news, flash briefing, or music. All of my sonos devices (roam, beam, and move) will not play spotify through alexa. I have called support twice, and already tried the following:On sonos app: disconnect and reconnect devices On alexa app:  Disable sonos skill and enable again  Disable spotify skill and enable again Delete all sonos devices and add again Deregister all sonos devices and register again None of these things have resolved the issue. I was told to post on beta community but I don’t have any projects open so cannot post on that board.One of the reasons I bought the roam was for handsfree use of Alexa and to play music with spotify- none of these things are working. 

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ratraceContributor I
asked in Amazon Alexa and Sonos
Move no longer plays requests for news or music

We have had our Move for several years, and all was good until a few days ago. Suddenly I cannot play Apple music nor play NPR News Now or the Daily or anything. I ask Alexa to “play NPR News Now” and she replies with “getting NPR News Now from Amazon. Here’s the latest episode for Jan 18th”….and then she stops. Likewise, I will ask her to “play David Bowie on Apple Music” and she will say “David Bowie on Apple Music” but then go silent. She responds to all other Alexa commands normally though. I also have an Amazon Echo Plus in the same room. When I ask her to play NPR News Now or Apple Music she does...so this is not an internet issue, not an account issue. I have hard reset my Move back, and reset it up again. Did not work. Would appreciate help to fix this. 

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SaftContributor I
asked in Amazon Alexa and Sonos
Move 2 Does Not Appear as Alexa-Enabled Device

TLDR: A new Move 2 that I believe is properly configured on the same Alexa account as all my other Sonos and Alexa devices is not appearing as an Alexa-Enabled device in the Alexa app. I am trying to add the Move 2 to an Alexa ‘group’ so that I can say “turn on the lights” and it will know where it is but can’t the device doesn’t show up. Details:I have an environment with many Sonos devices, several of which are Alexa-enabled (Moves, Ones, Roam and the new Move 2). All are properly configured and work perfectly in the Sonos app. All work properly with Alexa. On this new Move 2, I have Alexa enabled and it works perfectly.I have added the Move 2 as a “speaker” to the group, “Office.” When I say, “Alexa, play music in the Office,” it works. I have other smart devices in the group “Office” and would like to control them with this Move 2 by saying “Alexa, turn on the lights.” To do that, I need to edit the group and add the Move 2 as an Alexa-enabled device. Unfortunately, it doesn’t appe

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HappyHillContributor I
asked in Amazon Alexa and Sonos
alexa

Alexa says she's found my music selection and announces it's playing but there's no music. Alexa will play music on my phone but not with verbal requests. 

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MarkP68Contributor I
asked in Amazon Alexa and Sonos
Alexa won't turn off on my Era 100

I have recently purchased an Era 100. It has been set up as per instructions and prompts and has been working fine until a few days ago. Alexa has not been responding to the command to turn off and the only way to turn it off has been to ask it to change radio stations then command it to turn off. The speaker is mainly set to Newstalk ZB talk radio station for most of the day. It turns on fine and adjusts volume when requested.  Any clues out there how to fix this?

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Cdeboer360Contributor I
asked in Amazon Alexa and Sonos
Alexa will not find Sonos Play 1

I am trying to connect my Play 1 to the Alexa services.Alexa can see the Room, but not the device, nothing seems to allow the app to discover the Sonos Play 1.I have reset and rebooted, checked the software, the Sonos is working through traditional apps and services fine, but the alexa just cannot find it.What could i be missing?When i scan for the speaker, it finds a plug that is not in service - no idea why, but i have tried to search repetitively without success.The play 1 is on the same network as the alexa dot… i feel like i MUST be missing something…The skills to play have been enabled, the room is known to alexa but there are no speakers, i am getting desperate!Please any help would be great.Alexa not discovering my Sonos Play:1 | Sonos CommunitySimilar, to this, but resolution seems unclear

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cyhefeContributor I
asked in Amazon Alexa and Sonos
Alexa announcements and routines

Alexa announcements generated from Alexa routines do not work on my Sonos One (2nd Gen). Although, announcements do work from voice activated commands.Announcement through routines also seem to work fine on Beam and Arc, it's just my Ones that it does not work. Confirmed the Ones have alexa setup properly.This was a previous tropic, but that topic was closed, and no resolutions were provided. So, I’m re-opening this issue. The last one got a response that it would be investigated, but I could not find any additional follow up.Alexa announcements not working from routines | Sonos CommunityThanks for your help!  

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mihodaContributor I
asked in Amazon Alexa and Sonos
Audible through Alexa + Sonos not working reliably

Hello!I am experiencing the problem of Audible via Alexa + Sonos stopping playback after 1-10 minutes and losing progress. I saw that other people on this forum have asked before however the resolution of this issue reported by Sonos Staff (Corry P) is opaque.Hi @Jeredorn et alWe now consider this issue resolved. If you continue to see this issue, please get in touch with our technical support team directly. Thank you. What was the resolution to this problem? Has it been solved by Sonos or is it just being ignored? Thanks!

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mrgrievesAvid Contributor I
asked in Amazon Alexa and Sonos
Alexa Skills with a stereo pair of Sonos Ones

Hello,I have two Sonos Ones that I have now added as a stereo pair.  This seems to work great except for one thing.If I use an Alexa skill, the output only seems to come out of one speaker.  For example, if I open the Face the Music skill, I only hear the skill from one of the speakers.I believe that if I have a pair of Echo Dots then the skills will work in stereo, although I haven't enough dots to try this myself.Should Sonos be able to do the same thing or is it always limited to a single speaker for this kind of thing?I should say that I have enabled Alexa on both speakers.Ideally I would want Alexa to treat the 2 Ones as a single stereo device.

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