I have just bought a Move 2, it is all set-up and has the latest Update. I am looking to add Amazon Alexa so I use the required route, System Settings - Manage - Voice Assistants - Amazon Alexa - Add to Another Product - Select that Product and then it tells me I have to sign into Amazon Music and I get the dreaded spinning wheel. My other Sonos products still work fine with Alexa. I waited 105 minutes on hold for customer services who told me everything I was doing was right and it was a global issue. That was one week ago today. I’m still getting the same issues today. Surely this can’t be a complicated thing to fix and surely this can’t be happening to everyone buying Sonos kit and wanting to use Alexa? I still have the original box so have no choice but to return as I bought it just to play music via Alexa in the Garden. Anyone got any pearls or an ETA for this to be fixed?
Move2 and Amazon Music
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Use the Apple app NOT the Android one. Known issue. It will configure as normal if you use an iPhone.
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