Having waited unsuccessfully for over 4 hours on the helpline last week, I finally got through today - only an hour’s wait! I have an existing set of three Sonos 1, connected, working, in various places in the house. I identified a need for another speaker so, after much thought, decided to add an Era 300, although a 100 would probably have sufficed. Bought the 300 after a substantial price drop recently (approx £100), so tried to set the beast up. I followed all instructions, and was stuck repeatedly at the ‘connect to Amazon’ screen, as I want to add Alexa, mainly for voice control, where it is located.
Seemingly the Alexa app does not work with the Era 300, because I have an android phone. The helpful (good to begin with but became somewhat ruder as the call progressed!) technician told me that I should be patient and wait for the engineers to fix the bug. Meanwhile I have an expensive piece of plastic which does work and does sound great but I have to use the app on my phone to make it work. Not what I bought it for, as I have a better speaker where I can do that. That wasn’t the point of the purchase.
At the moment there is no knowledge of the timeline for the repair. Any thoughts?
