Voice control and smart home

When using Sonos Alexa to stream BBC radio via BBC Sounds, or music from Amazon Music, I experience frequent (every minute or two) frustrating interruptions of a few seconds in the play back which just go on and on until I get fed-up and I stop trying to listen. If I monitor the playback on the Sonos app whenever there is an interruption the message is displayed “Unable to play song ‘song’ - the song is not encoded correctly. ”When I use Alexa on Sonos to access other streaming services (Greatest Hits radio for example) the radio service streams OK without interruptions….and if I connect my iPad to the same wi-fi point as the one used by Sonos and use BBC Sounds/Alexa/Amazon music on my iPad and AirPlay the stream to my Sonos it also works ok (no interruptions).So I only get a problem when using Sonos Alexa to stream the BBC Radio / Amazon Music content…..I’ve seen lots of posts about this error which generally try to blame the network the sonos is connected to….but streaming radio/mus

There is no way to set your Google Assistant volume separate from the Soundbar's TV/music volumes. This means that if you muted your TV before last switching it off, you can barely hear Assistant (though it appears at least to have a minimum volume). And it means that if you last listened to your TV at high volume and go to interact with Assistant late at night, you likely will wake up your whole household. There was a thread on this which Sonos closed a year ago. At that time, people were complaining Sonos hasn't done anything about this known issue for two years. Why are we even wasting our time with feature suggestions, if Sonos won't take one which already should have been obvious anyway?  

All of a sudden, I'm having issues with one of our arcs. When trying to use sonos voice control for any command it will reply,  "I can't locate that. Please check your product name." I can say anything and that's the reply. Tried unplugging the power. Tried removing voice control and reinstalling. Tried unplugging, holding down Infiniti button to reset, reinstalling voice control... all fails with same message. The arc shows up in my controller and it works via my phone but the Sonos voice command simply stopped working when it had been working just fine for a year. I'm stumped. Any ideas?

Is there any update on the support for Alexa multiroom music (MRM) support on Sonos? I just purchased a Sonos Beam with the understanding that it supported Alexa groups. I learned after setting it up, that while it can be added to an Alexa group, it can’t be added to a speaker group with Echo devices. I understand that Amazon released the software to implement multiroom music support in 2018 (link below) and that at least the Polk Command Bar supports this functionality. Is there any possibility that Sonos will add this capability to the Beam? If not, I’ll need to return the Beam and find another solution.https://developer.amazon.com/blogs/alexa/post/a9acaabd-d5a0-4fdf-b74a-c20cfe4d4ef9/deliver-whole-home-audio-with-alexa-multi-room-music-and-device-targeting

Hi All, I’m resurrecting this question which was asked three years ago as it’s suddenly started happening after years of stability. Problem Description:Streaming via Alexa to Sonos. Command “Alexa Skip” is registered by Amazon but the command is not executed on Sonos. At this point the system is pretty much in auto mode. It can be stopped and the volume can be changed but that’s about it. Any streaming content has to be stopped before I can switch to a different channel / playlist from Amazon. Album art is not shown on Sonos app. “Next track” is greyed out on Sonos app. Typically, this happens from the second track onward. Configuration:Stereo pair of Sonos 1 speakers linked with a Sonos Roam. Running the most recent version of firmware. Connectivity is via WiFi on a very stable network with strong signal strength. WAN is bidirectional gigabit. Any recommendations would be appreciated.

I can turn it on and off using voice control.  It will not adjust the volume up or down. I have changed the voice assistant and tried Sonos, alexa and Google.  Volume won't work with any of them.

A specific radio station in TuneIn called “Radio Italia” can't be run by voice, but it play when launched by the app

My ARC tends to rob the microphone over my Amazon Dot in a nearby room. So, when the ARC Alexa responds, it really can’t be heard from the other room where the Alexa wake request was issued.is there a way to make the microphone less sensitive on the Arc? I don’t want to disable it entirely as I do use the functionality when in that room, but want it to play well with my Amazon Echo and dots in other rooms.

I have 6 Sonos devices in the house (3 Era 100, a Port, Arc and Sub Mini). Just want to use the SCV command play everywhere without playing to the Arc. Can do? The other night after play everywhere turned on the TV and TV audio was coming through the other speakers in the house, That shouldn’t happen.

Hi,I recently bought the Era 100. It all works fine except for being able to play music on voice command.Alexa responds to other voice commands like alarms, the weather, accessing radio stations via Tune In etc. But when I say "Alexa, play [so and so] on Spotify" Alexa responds by saying "Here is [so and so] on Spotify". But nothing after that happens.I also own a Sonos One and it worked fine. But ever since I bought the Era 100 (I had to update the Sonos app to setup) now the Sonos One doesn't work for music requests either.I've disabled the skill in the Alexa app and reinstalled, reinstalled sonos app, added alexa voice service but nothing helps. Any help would be appreciated. 

My Samsung frame TV’s can pop up a video alert on my TV when my Ring Pro Doorbell or Arlo Security cameras detect motion.  I received a motion notification on-screen along with the triggered camera’s video stream.  This works perfectly until I connect a Sonos ARC sound bar.  When I use the sound bar I get the motion notification on screen but no video from the camera appears.  If I go through the menus and trigger the cameras I can see the video on the TV but it will not display the video stream when using the Sonos ARC sound bars.  It does work if I use a Samsung sound bar.  Any ideas how to rectify this issue.  I’d hate to throw out 3 Sonos ARC sound bars due to this issue.

My Move recently quit playing music on Amazon via Alexa. When I ask Alexa to play a song title it states unable to access Amazon Music or something to that effect. Alexa will reply with weather, questions, etc just not music. The Amazon and Sonos app are up to date and the Sonos skill is active in the Alexa app. Can anyone please provide me with an answer. Thanks in advance for your help

I have a brand new Sonos Amp that I just set up to control a set of outdoor speakers.  Everything is working great except that I cannot change the Sonos amp volume using Siri voice control.  I have the Amp added to HomeKit and it is listed as an AirPlay option.  Should I set the Sonos amp volume to a midpoint level and then use the volume option in say Apple Music to adjust the volume being said from the iPhone or is there a better way?Thanks,  

When I try to link to an Alexa account someone else's Amazon account is displayed and it will let me select my own Alexa account. It also won't allow me to sign out or deselect the other person's Alexa account.

Can’t add my Sonos to Apple homekit. Searched  all on the web and no solution works. Have tried everything i found. Is there any plan to solve this issue? Loosing my faith in Sonos soon if this not will be fixed imidiatly.

I have done all the correct setup actions to link my new Era 300 to Amazon Music and the Amazon voice assistant. However though the voice assistant can give me a weather forecast it can't play any music from my Amazon Music library. 'I am having a problem' message. Nor can I use the Amazon Music app to connect to the Era 300 - it connects but doesn't play music.I have a Sonos Arc where all works fine on the same system.I noticed that in devices Alexa shows the Arc as Sonos controlled. But the Era 300 isn't Sonos controlled as if its an Amazon speaker like an Echo dot.Tried all the usual fixes like disabling / re-enabling the Sonos skill in Alexa, de-registering the device in the Amazon account but no success.Any ideas?

I have made a simple automation with Apple Home on iPhone to start music when I got home. I have an Apple TV to manage Apple Home. It has worked at first attempt and also I made an interesting discover.Basically the music is played from the Apple TV and airplayed to my Beam and One, but the Apple TV stays off (at least: the led light is off). also the TV has not been turned on.So it seems that the Apple TV is capable of airplaying music without turning on the TV, but only with an automation. would be nice to use this features also from Apple Music, this would be a very good alternative to Sonos App, because basically your smartphone is not streaming anything, just link with the Sonos app

Sonos voice activation problem.I am tearing my hair out over a recent problem described as follows.I have a very simple system which is a Sonos arc plus subwoofer hooked up to a TV in my lounge, plus a Sonos one in the bedroom. All are approximately 3 years old and I have the Sonos S2 phone app.  These have worked great since new. Everything works perfectly except voice activation.Examples.Alexa play the Beatles.Playing the Beatles from Spotify.But nothing happens.Alexa play radio 123.Playing radio 123 from iHeartRadio.But again nothing happens. If I select the music x the app, it plays ok.I have rebooted the router and all Speakers…… no change.The router is within 1 m of the Arc so connection / speed is very strong. I have reset the Arc by pressing the infinity button and a complete new set up. No change.If I ask Alexa any questions available from the Internet such as weather, time, general knowledge she performs perfectly.I have been all over the Sonos and Alexa apps suspecting the c

I use Spotify (premium sub) through Google Assistant and it hasn't been working for months.  Telling me to use the app is ridiculously unacceptable. I bought the roam for it's integration with Google as I'm not always at home and my kids like to use the roam to play music too. When can we expect this to be fixed? I've updated the firmware and tried re signing into Google. A number of times. 

Is I had my Sonos move connected to my Alexa then the problem with the there's a problem with the Wi-Fi and I reset the sonos and I can't find it on Alexa wrapped to to get everything I need on now I can't connect it from nexor app my son is move so I kind of just Spotify listen to the radio so when I say it isn't the radio it's like it's about to play and it doesn't play the radio station same with Spotify thanks I hope someone can help

So. Alexa and Sonos, wouldn’t say it has ever worked like a charm, but at least decently. However, a couple of weeks ago, things became absolutely horrible: Alexa would no longer “stop” any music if I tell her to do soAlexa would often confirm to play a requested Radio Station, only to NOT play anything afterwardsAlexa would often confirm to play a requested song, only to either play nothing at all, or play a completely different songAll my Sonos devices (2x One, 1 Beam) have been re-set and re-installed from scratch couple of times. Alexa was removed and re-added as a voice service. Alexa app was deleted and reinstalled. None of this helped! My father-in-law is experiencing very similar issues lately, so I’m starting to wonder if it’s a more general problem?

I have managed to connect my Sonos One (2nd gen) to my new Three 5g router and I can control it from my phone however the mic on the Sonos is disabled so I can’t use Alexa. Any ideas please as it’s driving me crazy!so far I have:Tried the button on top of speaker tried to enable the mic on the app rebooted router and rebooted Sonos reset Sonos and re-added it tried to use Ethernet cable but the router can’t seem to see anything plugged in via Ethernet  Disabled and reenabled the sonos Amazon Alexa skill  split the 5g router to  2.4ghz and 5g via Three router  in router settings 

Requesting a tuning station by saying "Alexa play Newstalk fromTunein"  has stopped working on Sonos but still working on all Echoes connected to same network.Router reboot done and sonos powered off and back on. Is the Sonos using its Tunein setup or the Alexa one in this scenario? Any other checks I should do? 

Hi - My Sonos One responds to Alexa for usual commands (lists, weather etc), but will not play music.If I say Alexa Play some music, it selects a playlist from Amazon Music but nothing plays. The voice service is linked, skill enabled in Alexa. (Actually my default service is spotify in Alexa)   What am I doing wrong?  

By experimenting, I Have just discovered that if you manually start an on-demand Apple Music radio station show  in the Sonos app - and then when a particular song plays - you use a follow up voice command to say “Hey Sonos - Play More Songs by this artist” it does. Also “plays more songs by an artist” - if you start by manually starting a station based initially on a particular song - where it usually plays a playlist of similar songs by various artists - and follow up with a similar voice command to the one previously mentioned.