Greetings Sonos Tech Support,
I feel I lost a few hours of my life troubleshooting sonos and this is making me want to sell all my sonos gear. It shouldn’t be rocket science and Sonos should provide the tools or better GUI to understand where the problem relies because at the end we are using sonos to activate Alexa.
I have over 15+ sonos devices, they are all connected to my router, they get allocated via DHCP ( I don’t want to reserve an ip address for each sonos devices), they have been working fine for over 7 years and all of a sudden nothing works.
My problem is Alexa voice stopped working, i removed it and tried to re-add it and I get the “There was a problem adding Alexa” I am at a point to consider install alexa puck in each room, not ideal but getting tired to troubleshooting for something that shouldn’t be too hard.
I don’t want to call sonos support, can you please share the tools to be self-serve, put a big disclosure for extremely advanced users. Can you share the way to look at the logs files, remote connect to whatever device and explain how to troubleshoot?
What causes sonos to put the error message “There was a problem adding Alexa” What are all the reasons that happens, where can I look at the log ? Where does the problem rely ? (Alexa ? Sonos ?) etc….