Voice control and smart home

Hi All, I've recently had my Alexa working correctly for the past few weeks, however today when I tried using Alexa it says 'Sorry I'm having trouble understanding right now, please try again later'. Did the usual forget devices, re-enable skills in Alexa which did not work. Then I checked the Sonos App and under Voice Services for my Sonos One it says 'Error' with an accompanying message underneath reading 'There was a problem retrieving Voice Services account information for this room. Please try again.' Thought it was an internet connectivity issue, however my internet is fine and it's been about 12 hours and hasn't self resolved. Unsure how to solve this one - any thoughts? Regards, Winston

I have a Sonos One with Alexa enabled. I also have amazon echo in other rooms in the house. No matter where I go in the house everytime I say the work Alexa the sonos always goes quiet to listen. I tried changed the voice command name still the same thing. I also closed the door in a room upstairs and spoke quietly to the echo in that room and still the sonos goes quiet to listen with the echo in the other room Very frustrating when you are watching TV etc... Any idea how to get stop this pattern and only listen in the room I am in and talking to it?

Hi, I have recently started to listen to Virgin Radio (via TuneIn) on my Sonos One. If I select Virgin from the Sonos App all works well, but if I ask Alexa to "Play Virgin Radio" it will stutter and not play correctly. Sometimes it will play havoc with the Sonos to the point that I can't stop it (either via the app or Alexa) and have to cycle the power. Occasionally it tells me there is an "incorrect stream". If I change the voice service to Google it will play OK. If I play other stations from TuneIn via Alexa they work OK. Does Alexa stream things in a different way ? Thanks Tim.

I'm a little confused by the different ways to connect Sonos and Alexa, and if they differ or conflict with each other. For backstory, I've had no issues with Alexa integration for the past year, so I'm fairly familiar with using it. I have an Echo Dot and Play:1 upstairs and the Beam downstairs. I recently got a FireStick 4K. In my Alexa app I see my Beam in two ways: TV Room, w/ Sonos Beam grouped/defaulted to that room ('Connected via Sonos') Soundbar ('Connected via Fire TV') [Note I don't know if this is connection is wireless or through HDMI-CEC via the Panasonic TV, then optical/HDMI coverter to Beam] Is there any issue with the duplicate devices? Is there a difference between the two regarding how Alexa and Beam interact? If so, is one preferable over the other? Thanks.

I'm new here. I'm likely to buy a Sonos amp for my back yard speaker setup. Will there be an update to AMP so that I can add the Sonos amp to a speaker group in Google home? That would clutch it for me. If not, will I have to find a Chromecast audio on eBay and use that? Are there alternatives since CCA is discontinued? Thanks!

Over the last few days my sonos one and beam will no longer play Spotify based on Alexa requests. I can direct music to them via the app and voice commands to my Echo dot will play spotify. They will play tuneIn stations via Alexa. I can adjust Spotify volume by voice but I can’t start music or pause or stop it. I have the same issue playing audible. I’ve de-authorized and re authorized and tried all the steps in answers provided in other threads by ukmedia (including powering all sonos off and starting a new set up). Diagnostic 850972675. Not sure what else I can do?

Alexa will play Scala Radio and Sonos will play Scala Radio *(using the App) - but when I say 'Alexa, play Scala Radio on kitchen" she says "I could not find a station named Scala Radio" ! She will however respond to "Alexa, play Radio 3 on kitchen" Any idea why? On Tunein withing Sonos Scala is a favourite.

I am about to go insane. I don't know what else to do. I had issues with alexa on my sonos one so i decided to remove it so i could re link it again, but now i can't do it. After i click on sign in to alexa, signing in it waits for a bit then it tells me that there was a problem adding alexa. I've done everything. restarted router. replugged speakers. made new sonos and amazon accounts. reset my controller. please help, I am getting super frustrated here

Hello! I have six Sonos speakers (3 Play, 2 Sonos One's, and a Beam). I enjoy the sound and use the app to play music throughout my home. My question regards the integration of Alexa into three of the devices: How do I get the second Sonos One and the Beam to respond to the built in Alexa options? Currently I can only get the original Sonos One to play on voice command, turn off, etc. Neither of the other two devices respond at all. I have searched the community and the Alexa App for solutions. Would love to know the tweak in settings I need to accomplish this. Your help is appreciated.

I have two echo dots and one echo input in three different areas on the same network. My my first dot, in the kitchen, and next to my Sonos Play 5 gen 1, recently stopped streaming to Sonos. It was working fine but not sure why it stopped. Alexa says that it’s playing the track on Sonos (which is what the ply 5 is called) but nothing comes through the speaker. I can can play to the Sonos directly through other devices on Spotify through my iPhone 6s Andy so can my wife through hers. Im not sure if it’s something recent that I changed, but can’t figure out what. The Sonos is the preferred speaker setup on the kitchen dot. Thanks,

I live in Guam, which IS A US TERRITORY. We are governed by all US Federal laws, and residents of Guam are US citizens. When I try to set up Voice support, it tells me "Not available in your country." Really? My country is the US. Mind you, this problem is not unique to Sonos. I recently switched my business to an Office 365 platform, and I kid you not, Microsoft absolutely would not charge me in US dollars. They insisted on charging me Australian dollars, even though we are absolutely part of the US and we use exclusively US dollars as our currency. This should be a REALLY simple problem, Computer People! Set your system to "US Territories = US." Why is that so hard? Google can find my IP address on a map, down to within about 100 meters, so I'm pretty sure they can figure out that I'm in the US.

I have a fairly large open kitchen/living room area and have 2 Sonos Ones set up on opposite sides of the room, paired. It does not seem to allow me to have both of the microphones enabled, so I end up shouting at Alexa from across the room if I happen to be sitting near the one on perma -mute. Is this a deliberate design or is there something wrong with my speaker? If I tap the mute button on it nothing happens

Google seems to have made some progress (through their own proprietary Home app) with GA voice volume. They've allowed the end user to customize the volume level used when GA responds to commands. When will Sonos adopt this same functionality?

I have a play:1 and have added the Google assistant voice service successfully to the Sonos app. I linked everything and for a success message. I can see my speaker in the Google home app. When i go to Services->Music in the Google home app, Sonos is not available as a choice. Only Google play music and YouTube music, and no default provider are.options. below that are Deezer and Spotify neither of which I have. The last option says, Other Music Services but it is not clickable. When I try to tell google to "play Phish from Sonos on the patio speaker" it always attempts to play from Google play music but then gives me this error "Sorry, it looks like you need to log in again on Google play music on the Sonos app". So I do that, it says it's successful then o try again and same problem. How do I get google assistant to recognize Sonos as a music provider and properly link my accounts?

Hi all I have recently been experiencing problems with my Sonos One with GA. Everything was working fine until around a couple of weeks ago when Google does not always respond when saying "Hey Google" or "Okay Google", even when the chime sounds. The problem appears to have been getting worse. Also recently, when setting timers (say for cooking etc.) when the time is up and we tell Google to "stop the timer" or "cancel timer" etc., it stops for a bit but then starts beeping after a few seconds. As you can imagine this can be infuriating and the only way to stop it has been to switch off the Sonos from the mains. All in all, i.e. general responsiveness of the Sonos to GA commands seems to be fairly laggy when compared to our Google Home minis which are a lot more snappy and responsive. I'm wondering whether these are just teething issues which Sonos is working through and whether anyone else has experienced patchy performance? Thanks TT

I was really excited to update my Sonos system with Google Assistant. I use both Alexa and Google Assistant for different tasks because they are good a different things. When I updated yesterday, I was really disappointed that I can't run both at the same time. Am I doing something wrong? Or do I indeed have to pick one or the other?

Googlr is not working in Sonos one gen 2 . Before I was using Alexa and is was working okay. But Google became available so I change to Google, but Google is not responding to my requests. All it can do is play and stop the music and that only sometimes. I am the only one that has this problem?

I have both Alexa and google assistant integrated into my house. I’m disappointed that there doesn’t seem to be a way to set up a stereo pair of Ones with one speaker doing Alexa and the other doing google assistant. It fits with what was described as one assistant per speaker. This would also solve the problem of both speakers in one room going off at the “Alexa” or “hey google” wake work. I currently mute one of the two mics because of this repeatedly happening. Would be nice to be able to use the other speaker with the mic muted for google assistant. Am I missing something?

I've created the Speaker Groups Alexa skill (https://skills-store.amazon.com/deeplink/dp/B07HGQGT6P?deviceType=app&share&refSuffix=ss_copy) that allows you to group your Sonos speakers together through Alexa! Let me know if you run into any issues with it. Some example interactions Change Groups "Alexa, ask speaker groups to play the living room in the master" "Alexa, ask speaker groups to stop the master bedroom" Create Scenes of Speakers "Alexa, ask speaker groups to create a master group" "Alexa, ask speaker groups to add the Master Bedroom to the master group" "Alexa, ask speaker groups to add the Master Bathroom to the master group" "Alexa, ask speaker groups to group the master speakers" or "Alexa, ask speaker groups to play in the master"

With Sonos playing in a room if an Echo Dot associated with the same room is given the "Alexa" command, is the behavior still for the Sonos speakers to decrease volume during the time Alexa is in control? For some reason I thought this had been eliminated or at least made an option but perhaps not? Furthermore, if this is still the standard behavior, is it just the Echo Dot associated with the same room the Sonos speaker(s) are in or will a an Alexa query on any Echo Dot decrease volume on all Sonos speakers currently in operation throughout a household? Thanks.

Anyone else having an issue with Google Assistant and Spotify? Google assistant works fine when I use it but, no one else in my house can get it functioning. The error they receive is that the Spotify account must match on both Sonos and Google assistant. I have Spotify Family so everyone can manage their own playlists. Sonos does not seem to recognize multiple Spotify accounts, therefore only my account is logged on the Sonos. Anyone figured out a work around?

Ok, it's annoying that that every time you break apart a stereo pair and re-join them (e.g., to use one speaker temporarily as a portable elsewhere in the house), you have to re-do all the settings, including the room audio settings and the voice assistant settings (for the Sonos One). Looks like Sonos has had outstanding requests to restore settings easily "on the list" for at least 6 years. Or one could easily work around this issue by having a mono mode setting - guess what, also "on the list" for at least 6 years. But worst of all is that every time I separate the stereo pair or re-join it, all the 3rd-party services I use with Sonos, like IFTTT, Home Assistant, and Olisto think that the old speakers are gone and I have new speakers. I have to delete and re-establish the account link, then re-create all the applets and automations that I use to work around other silly bugs and limitations with Sonos services. It's an impractical amount of work for a quick temporary speaker move.

Hi everyone! I'm interested to buy a Symfonisk sonos speaker at Ikea. I already got two Amazon Echo paired as a stereo couple, should be fine to add a Symfonisk and play music on the Echos and the Symfonisk at the same time. Is It possible? Reading Sonos skill description in the Alexa app I found that you can stream music "from an Amazon Echo device wirelessly connected to your Sonos speakers (in open beta)". This means that is possible? Thank you all!

Is there a way to adjust the volume of the alarm played when set via Alexa? (searching for this I learned there's a Sonos alarm option as well, which I've never used on my other 7 speakers)

Hi all There have been a lot of requests for the ability to group Sonos devices via voice command to Google Assistant. Whilst this isn't supported yet by Sonos, there is a way of doing this if you have a Logitech Harmony Hub type remote. Here are the steps I've tested: 1/ Open the Harmony Hub App>Harmony Setup; 2/ Add your Sonos players as devices; 2/ Next create an Activity - As an example, lets call this 'Group Sonos'; 3/ Click on Sonos Speakers and then using the link select the specific Sonos devices that you want to group. You can also set the default volume at this stage; 4/ Please link your GA and your Harmony Remote accounts under Add Device>Works with Google>Harmony. If already linked then please Remove the link in the Google Home App and relink. During this process you have the ability to define 'Friendly Names' - there doesn't seem to be a way of doing this any other way. I created 'Group Sonos' and 'Sonos Everywhere' as friendly names; 5/ Save the Act