Voice control and smart home

MY sonos wont play my Amazon music. I will say "Alexa play my music" Alexa will respond "Playing your music on Amazon Music". However no song will play or no sound will come out. If i mannually play through the app it will work, however when using Alexa via voice command it will not. I have updated the app after this occured to troubleshoot, relinked my amazon account, but no-joy. Any suggestions?

Hello, I just setup my Sonos One today. I've been using an Echo Dot for some time and it continues to work fine. However, during the setup of my One, and currently even if I put my mouth 2 inches from the One and say "Alexa", nothing happens. I can do the same with my Dot, no issue. It just seems like the Mic isn't working or is disabled. Diag number 8102699

ok, I've installed my brandnew Sonos One succesfully (yay!) on my home wifi network, and now I want to setup voice control (Alexa, Google, whatever) on my Sonos One. All the internet sources tell me to simply add the 'Voice service' in the Sonos app (=iOS, latest version), and select 'Alexa'. Problem: when going to 'Services' in the Sonos app, there simply is no 'Voice' option. There is the 'Music' service you can add (which I did: I've added Apple Music), but no 'Voice' service to add... How is this possible? (I've reinstalled the Sonos app multiple times, I've rebooted my iPhone. I've looked for answers online). So... help! Anybody? (btw, I did not have an Alexa account before, but I've created one now. And yes, the Alexa service is available in my country.) So, thank you very much for advicing me what to do.

So i just got an Alexa Show 10 and 5 in the attempt to make my home a “smart” home. In the Alexa app I took on the Sonos Skill and did all the allowing credentials to let Sonos and Alexa communicate. My speakers show up in my app and will turn off lights when i use my 3 Sonos one’s to do voice commands. however when i try to set up music groups in the alexa app i will not recognise my sonos speakers as viable options. Can someone help me? I contacted alexa help and we deleted apps and rebooted but that did not work so they told me its a sonos issue? Nice lets pass the buck!!!!   

The voice service used to work very well before using my phone and then just stopped working. I went and bought a google home mini to see if that would work but same result. I have reset everything but still no result. I have a google play subscription I say " OK Google, play classical music in the living room". response is "alright, classical music from google play playing on living room, sorry I'm not sure how to help you yet" and "sorry I cant help with that yet". I have also tried to play in the kitchen (I have Sonos play 1 in the kitchen as well), but the same response. I have tried to unlink the service from my phone and use my tablet instead , but same responses. Google home app shows the speaker connected through sonos in the living room and kitchen. I have contacted the tech support but have had no luck yet

Is there any way to use sonos on the Samsung smart fridge with the Bixby built into it?

Apologies if this isn't the correct method to make a request. Would it be possible to request Hong Kong be added to the list of future places that support Google Assistant on Sonos products? Thanks!

I set up Google Assistant in my two sonos one (gen 2) and i try to use sleep timer and it not work.When I have spotify playing, if I say "Sleep Timer for 10 minutes", Google Assistant responds "Sleep timers can only be set when media is playing".Is there any way to get this to work?

Hi! So with the recent integration of the Google Assistant onto the Sonos platform I decided to pick up a pair of Sonos Ones (Gen1) to connect with my current Playbar. From everything I've read when being used as a surround pair one of the surround speakers will act as the hub for the voice assistant being used. I've been successful at linking my Ones with Google, and when they are on their own in a stereo pair the Google Assistant works as expected. However, whenever I connect them with my Playbar as a surround pair the Google Assistant becomes unusable. Any query or command results in a long pause followed by a response from the assistant stating that something went wrong or a glitch happened and to try again in a few seconds. Is anyone else experiencing a similar issue? I have a few Google Home Minis that I can use to still have access to the Google Assistant but I'd much rather use the capabilities of the Sonos One.

My Sonos speakers have stopped “ducking” sound when I give an Alexa command.  It did duck sound until recently.  Now I have to strand next to Alexa and shout to give a command while the Sonos music is playing.  Any ideas?   Thank you

Goodday, I have multiple Sonos speakers in my living room, but if i change the volume by GA voice it only changes the volume on the one that is 'listing'. This is really annoying and removes the use of voice commands for sonos. It's quicker with the app then changing the volume for every individual speaker by voice... Did i miss something? These would be perfect: 'Volume to 30 percent' 'Group volume to 30 percent' 'All Groups/Speakers volume to 30 percent' Thanks

We have had a Sonos One with Alexa for approximately 2 years without any problems, however a few days ago it stopped playing radio stations when asked. It responded to the voice command but then, nothing! it also doesn't respond to the "play next" and "stop" voice commands whilst playing music. Any help gratefully appreciated.

I have a set of Sonos speakers at home, and they are all connected to Alexa and my echo dots work well at home to control them.At work, I have one echo dot, and one Play:1.I *cannot* get the Play:1 at work, to be discovered by Alexa - I follow the instructions to go into the Sonos app on my phone and Add Alexa - it says “Set up your Amazon Echo device to work with Sonos” and there is a “add amazon alexa” button - I click it, and it opens up the Alexa app and takes me to the (already enabled) Sonos Skill page.I have no option to enable this skill - all I can do is disable the skill or click settings.Under settings, my only option is to click Manage Smart Home devices - and I get into the endless loop of trying to have Alexa discover devices, fail and try again.I don’t want to disable the Sonos skill - it took a long time to get all my other Sonos players to connect - I’d hate to have to go through all that again.  Alexa suggests putting my device in “pairing mode” - but I haven’t found

I’m trying to connect my Sonos One and Alexa, but it doesn’t work. I think it’s because the micro isn’t working as Sonos and Alexa seems to be connected, but I don’t know how to turn it on. There is no voice service option on my Sonos app available, I can only add the streaming services. I tried to reinstal, reset, touched the micro butten on sonos thousand times - not working. In my Alexa app it seem to be connected with Sonos, the Sonos skill is enebled, however there is written “Alexa on this phone (Android) - online” and then “My room - the sonos”, which is enebled. Should “my room” be online? How can I do it? If I’m looking for other devices there is: “no other devices found”.Also sometimes the Sonos app can’t connect to the Sonos...is there anything I can do, so that the app finds the Sonos without problems? It’s really annoying when I have to restart the app 10 times :/Can anyone please help?

Will Alexa be able to work with Napster

I've been waiting for Google assistant to come. But when I set it up it won't play any of my Google play music. When I ask it to play it says it's not apart of my subscription. This happens with my own music that the sonos app can see also. But I was hoping it would play my Google music that I can play with thr Google home minis. Is this normal?

I have a Beam with an Amazon Fire TV stick 4K. I have linked the devices in the Alexa app and can switch on tv, start playing programs (e.g. "play Peaky Blinders”) and all works well (TV will switch on and play the requested program). But if I cannot just open apps (e.g. “open Netflix” or “open Prime Video”); when I do instead of going to the home page of the app it takes me to the search page of Fire TV with the app I asked for highlighted. Everything else seems to work and the “open app” commands work if I use the Fire TV remote. Clearly the command has been heard and sent via the Beam to the Fire TV stick, but it does not get as far as opening the requested app. Am I missing something?

Recently with no changes from my side, Alexa stopped working and says it can't communicate if I try to call it. The Mic is definitely on and the Sonos system is working fine otherwise.I already restarted my Beam, and I removed the device and skill via Alexa app, but now if I try to de-register Alexa via the Sonos app I get an error "there was a problem removing your account".Connectivity (i.e.wifi and internet) are fine, does anyone know how I can resolve this?  

So I'm thinking of getting a couple of Sonos Ones and the Beam. But I use Tidal. Does Alexa work with Tidal?

Clearly our Sonos Beam has mics and the ability to output sound. It also has Internet access. Are there any actual hardware limitations preventing voice calls being enabled, or is this a business decision by Sonos and/or Google? Will Sonos ever enable Google Assistant voice calling?

Google recently released an update allowing us to cancel alarms by merely saying "stop". My Sonos Beam will only cancel alarms in response to the wake phrase plus "stop", i.e. I must use "Ok Google, stop" or "Hey Google, stop". This is a confusing and unhelpful user experience as the Beam requires different commands to the other Google Home devices in our household. Why doesn't "stop" work, does this indicate that the Sonos integration is not a current version of Google Assistant? What does this mean for the future? I've no idea whether this needs to be fixed by Google or Sonos, I've already reported it to Google, and encourage anyone else experiencing this problem to do so also.

I recently added two Sonos play 1 speakers to my system. Specifically I paired them with my Beam for surround sound. Install went well and speakers work great for TV and music, however Alexa (native to Beam) is now offline. Alexa app shows the beam to be "Offline". Do I lose Alexa capabilities when linking Play 1 speakers to Beam for surround sound permanently or can I get Alexa back? If so... how?

Initially purchased the IKEA Symfonisk speakers which worked great. Recently tried to incorporate the volume control from IKEA as well and have had nothing but frustration. Plugged in the TRÅDFRI gateway and it wanted an update to add the audio control device. Try to update the app and it say the gateway is already up to date…  Saw some chatter from 2018 that certain networks don’t play nice with the gateway. I have a prouser network set up with Ubquity products. I physically go to friends plug in the gateway to get it updated. Go home and now the IKEA app won’t find the any of my 8 sonos products. This has been a very frustrating experience. Anyone else run into this?

Hi Google Assistant is now available, great I thought so linked it all up and went to add a music service. The only one i can choose or want to is Spotify. It states that the free will work on Google Home, Assistant speakers and Android TV devices. It does not work and Google asks me to look at the app for more help. I am assuming it won’t work with free Spotify then? M

I have successfully linked Google Home (on my android phone) with Sonos, so I can play music on the Sonos Play 1 by saying "Hey Google play in the kitchen" (where "kitchen" is the name of my Sonos Play 1 in the kitchen). So far, so good! : ) Google Home has "routines" such as playing the news and weather when you say "OK Google, good morning". But I don't know how to have the "routine" play from the Sonos speaker. On the Google Home app on my phone if I select "Routines" then it gives me the option to "Play routines on" and an Edit link If I click the Edit link I can select from This device Google mini but I can't select the Sonos speakers (e.g. "kitchen") Is there a way to achieve this? Many thanks in advance for any help you can provide.