Alexa Cuts Off Start of Song


If I request Alexa to play a song, Alexa will talk over the first few seconds of the song. Not a huge deal, obviously, but annoying all the same. I want to hear the song in its entirety, not with Alexa's voice talking over the beginning.

16 replies

Userlevel 7
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Hi

Can you let us know your set-up?
I was also wondering about this. Is there any way to make songs start right after Alexa is finished with her line... it's annoying.
I don't know if it is worth posting on a six month old thread, but this problem is still relevant.

I am not sure if it is alexas fault or if sonos has anything to do with it, but it should be possible to wait with the music until alexa stopped speaking or even add the option to disable voice feedback all together.
I don't know if it is worth posting on a six month old thread, but this problem is still relevant.

I am not sure if it is alexas fault or if sonos has anything to do with it, but it should be possible to wait with the music until alexa stopped speaking or even add the option to disable voice feedback all together.


I think it's worth reminding again. After 6 months of use, I still find it annoying 😞
Userlevel 7
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Still waiting for set-up...are you using Line In?
Hi UKMedia

I don't think this depends on the setup.
When I ask alexa (on a single sonos one, logged in to spotify) to play "title by artist", she does so by starting the song and *then* repeating "title by artist from spotify" over the beginning of the music.
Userlevel 7
Badge +20
The reason for asking is because I experience this issue but only in a specific scenario. e.g.

1. Sonos One (Lounge Sonos)
- Command: 'Alexa, play Piano Chill Playlist', works with no issue.
- Command: 'Alexa, play Piano Chill Playlist on Kitchen Sonos', music starts playing on Kitchen Sonos simultaneously as the Lounge Sonos repeats the command. Not really an issue as the devices are in different rooms.
2. Echo Dot (Kitchen Echo Dot)
- same result with reciprocal commands.
3. Line in from Echo Device to Play:5
- issue appears on all commands.

So my experience appears to be different depending on the device and command I use but I can't reproduce your issue with a Sonos One. Have you tried Disabling then Enabling the Sonos skill in the Alexa app?
The reason for asking is because I experience this issue but only in a specific scenario. e.g.

1. Sonos One (Lounge Sonos)
- Command: 'Alexa, play Piano Chill Playlist', works with no issue.
- Command: 'Alexa, play Piano Chill Playlist on Kitchen Sonos', music starts playing on Kitchen Sonos simultaneously as the Lounge Sonos repeats the command. Not really an issue as the devices are in different rooms.
2. Echo Dot (Kitchen Echo Dot)
- same result with reciprocal commands.
3. Line in from Echo Device to Play:5
- issue appears on all commands.

So my experience appears to be different depending on the device and command I use but I can't reproduce your issue with a Sonos One. Have you tried Disabling then Enabling the Sonos skill in the Alexa app?


I’m not using line in and I only have one Sonos One speaker. I’ve just tried disabling and enabling the Sonos skill as well as unlinking and relinking Spotify, but it still interferes music with her introduction thing at the begginning of music. I was particularly talking about asking for a specific song or album with a voice command as I don’t use playlists, but anyway, I’ve just tried playing playlists with a voice command but I can still reproduce the issue.
Userlevel 7
Badge +20
The reason for asking is because I experience this issue but only in a specific scenario. e.g.

1. Sonos One (Lounge Sonos)
- Command: 'Alexa, play Piano Chill Playlist', works with no issue.
- Command: 'Alexa, play Piano Chill Playlist on Kitchen Sonos', music starts playing on Kitchen Sonos simultaneously as the Lounge Sonos repeats the command. Not really an issue as the devices are in different rooms.
2. Echo Dot (Kitchen Echo Dot)
- same result with reciprocal commands.
3. Line in from Echo Device to Play:5
- issue appears on all commands.

So my experience appears to be different depending on the device and command I use but I can't reproduce your issue with a Sonos One. Have you tried Disabling then Enabling the Sonos skill in the Alexa app?


I’m not using line in and I only have one Sonos One speaker. I’ve just tried disabling and enabling the Sonos skill as well as unlinking and relinking Spotify, but it still interferes music with her introduction thing at the begginning of music. I was particularly talking about asking for a specific song or album with a voice command as I don’t use playlists, but anyway, I’ve just tried playing playlists with a voice command but I can still reproduce the issue.


Hi

Can you submit a diagnostic just after this happens and post the number in this thread and the Sonos tech teams can investigate.
The reason for asking is because I experience this issue but only in a specific scenario. e.g.

1. Sonos One (Lounge Sonos)
- Command: 'Alexa, play Piano Chill Playlist', works with no issue.
- Command: 'Alexa, play Piano Chill Playlist on Kitchen Sonos', music starts playing on Kitchen Sonos simultaneously as the Lounge Sonos repeats the command. Not really an issue as the devices are in different rooms.
2. Echo Dot (Kitchen Echo Dot)
- same result with reciprocal commands.
3. Line in from Echo Device to Play:5
- issue appears on all commands.

So my experience appears to be different depending on the device and command I use but I can't reproduce your issue with a Sonos One. Have you tried Disabling then Enabling the Sonos skill in the Alexa app?


I’m not using line in and I only have one Sonos One speaker. I’ve just tried disabling and enabling the Sonos skill as well as unlinking and relinking Spotify, but it still interferes music with her introduction thing at the begginning of music. I was particularly talking about asking for a specific song or album with a voice command as I don’t use playlists, but anyway, I’ve just tried playing playlists with a voice command but I can still reproduce the issue.


Hi

Can you submit a diagnostic just after this happens and post the number in this thread and the Sonos tech teams can investigate.


Still happening every time I play any playlist/specific songs or albums using voice commands.
Diagnostic number: 1664537792
Did this ever get resolved? I have this issue at home and like everyone above, find it really annoying. Have only one device, sonos one, using amazon music.
I have the same issue as well.. Just added another Sonos one and it happens on both.
Userlevel 7
Badge +20
Hi christ0pher and Romonmm8,

Thanks for reaching out. Please reproduce the issue, then submit a diagnostic report from your Sonos app. Reply here with the confirmation number and I'll take a look for you.
will do! when I get back later this evening
Apologies, I missed your message, but I will try and submit a diagnostic when I get a chance over the next few days. Appreciate you trying to assist.

I am curious as to why it's needed though, as loads of people here reporting the same issue on multiple setups, someone else previously submitted a diagnostic number 9 months ago and we have no update or resolution to that.
I have this issue as well and I'm positive everyone has this issue using Sonos.
It really is annoying & seemingly obvious.
My Wi-Fi is fast with a solid router.

Seems a firmware update with a simple delay function would be easy to do.

Instead of asking for diagnostics, I'm assuming that at least one support person has a Sonos
product using Alexa.
Listen for yourself.

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