The Community Corner

What is the meaning of the term OTP in the About my system settings?

I think a baby monitor feature would be an amazing feature in the sonos ecosystem.  as a parent I have spent over 300 dollars on baby monitors when I already have a mic and speaker (sonos one) in all bedrooms and living room bestchristian 

Any chance that the Sonos app will support a widget for iOS 17s Standby mode? Kind of seems like a no brainer really. It’s almost like it was meant to be.

I have compressed audio but the adverts on heart radio are still loud. Why is this ?

The Sonos app on my iPhone almost always returns the wrong selection when I push one of my saved favorites. It is ridiculous. It displays the proper logo but very rarely does it actually play the station I have requested and it indicates. It makes storing favorites useless. Does anyone else have this problem?

Does anyone have an issue trying to access their system details or profile on the SONOS webiste i.e. it just keeps cycling?I use Safari as a standard but have tried Chrome and it’s no better. The page just keeps reloading time after time

I am unable to change my profile name. It always defaults to some computer generated name. 

Please , How can I remove RAY SONOS from my profile.I returned it to the dealer.Thank you  Mirek

Hello Sonos,Years after years i bought your products to fill my house, i have 4x S1 products, and i wanted a new one to control everything with voice. But i can’t, because voice is only S2, and i don’t believe your marketing b******t : if i can launch a playlist on my Sonos via a Mini Google Home, there is absolutly no reason you can’t do that yourself. Also, you changed your data privacy policy to sell our data instead of developing tour own secure system, after spending all this money to buy your stuff, this is a very bad move. I lost confidence, you lost another customer. You could have been a great company that care about planned obsolescence, but you are not, i will spread the message. Moderator Note: Modified in accordance with the Community Code of Conduct.

The first thing I have to say is that I am a big Sonos fan, especially when it comes to audio, and this caught my attention from the first sound, so I'm here with a beam bar, 2 play 1s, and a play 5. I have everything wired except the play 5, everything works perfectly, but the play 5. Now. I have reserved my play 5 IP and make it static, it works good for some time, the it disappears and I have to plug it off and plug it back in to make it work. Now, to my title, I have seen many people complaining here and there about sonos dissapearing from the app, usually the people got the blame for x or y, but the fact that the system needs an auto refresh recover system that won’t imply the user doing technicalities, in a perfectly working wifi with low noise and good reception, is just needed, is totally there! You guys from Sonos blaming always the users won’t help this great company, is always the situation with the user having “not done something” but is never the system, come on! Set a goo

I have not performed the 15.6 update yet. I see complaints about no volume control on iPhone / iPad. Are we saying I can’t control the volume with slider on the Sonos app anymore after the update? 

I have used Sonos daily for more than 15 years and I’m really just tired of a buggy product that has below average support.  I love Sonos when it works but I’m just exhausted by constant troubleshooting and ready to invest in our next system.  Does anyone in this community have any recommendations other than Sonos? 

What speakers should I buy to be able to play flac and mqa?

Bonjour, Comment dois je procéder pour lire les MP3 depuis un dossier personnel stocké sous Android ? Je ne veux pas de streaming Merci 🙏

For the life of me, I can’t seem to update my delivery address at the online shop check out.My details (including my address) are complete and correct in my Sonos profile, but when I try to complete an online purchase, my details don’t pre-populate at checkout and the delivery address is stuck on USA.  I click the button next to “country” but there are no other country options except for the USA - which doesn’t particularly help me since I live in Australia…  Any ideas why this could be? 

I’m not sure if this has been discussed already.  A few days ago I lost the connection to Sonos on my smart phone..  I restarted the router, and things came back online but then it disappeared again. If this has happened to you check your Wi-Fi settings on your phone make sure it’s the same as the Wi-Fi setting at your router.every now and then mine switches to the smart phone instead of the router.🙏🏾  I hope this helps someone 

We recently set up a Sonos system in our living room. 2 300 Sonos speakers, an Arc, Sub & a Port.We have an issue when streaming Apple Music from either of our iPhones, vintage 11 & 13, that a sound that I can only describe as an Apple notification sound comes through the Arc. It resembles the stock sound you might get when receiving a text or plugging in your phone to charge. Not heard when the TV is playing or when playing the turntable or CD player. I have gone through the sound settings on my phone and turned off most of them. the sound persists when we stream music. Sonos tech has listened to a capture of this issue and heard the sound but offered no fix as of today. Any insight is appreciated 

I have a W11 laptop which has my playlist on it.  I would like to export that playlist to my Samsung S22 Ultra.  I cant work out how to do that :(.

I have plenty of SonoS items for sale (maybe 25/30 items).What is the best way to sell them all ?I am done with this Sonos system that works ONLY when you don’t need it to work.I am fighting for the last 3 years but now I am done and ready to lose my investment.Thank you.

After two and a half years of owning the five I’m considering leaving Sonos entirely. I’ve found the app and the five speaker both to be problematic. The five speaker regularly disconnects, every 3-5 weeks it will disconnect (no internet change, no physical change in the environment where the speaker is) and it will not work for about a week and then it will suddenly work again. Resetting, factory reset, sometimes not always, works. Then go to the app - which is the first step in diagnosing why the speaker isn’t working. The app itself I have a tonne of qualms with. Every time I open it a new section is greyed out or simply unusable. Every time I have this issue I have to look online and I see numerous other people having issues with Sonos functionality as well but its all over the place - archived answers from years ago etc. We’re looking to outfit our house with a complete audio solution in 2 years, I bought the five to “test drive” sonos as a company and tbh I have been defending so

I just received an offer for an extended warranty for each of my Sonos speakers which is part of my Sonos ecosystem. After doing a bit of math, the total cost for a three year warrant for the entirety of my Sonos ecosystem is $610.00 Though it may not be the smartest business move (decreased revenue) it seems like if Sonos wants to further support the idea of creating a Sonos ecosystem for the home they should offer a extended warranty for the entirety of one’s ecosystem to reduce the cost. I would be much more willing to pay a “ecosystem” extended warranty fee as opposed to a fee for each speaker. Has Sonos considered an ecosystem extended warranty? 

 Having sent my defective Sonos base to Poland - Sonos have reneged on exchanging it for a Beam as they offered. Is this legal? Or just shocking from a supposedly reputable company? I rang Sonos support for the first time in early August following years of problems with the Sonos Playbase I paid £600 for. Having sent a diagnostic support - they quickly advised it was an issue with the internal Wifi card (a common problem according to multiple sources online) and offered to swap it for a Sonos Beam if I return it to Poland. This was agreed 100%. There was no mention of anything else being sent instead as a replacement. I sent my £600 unit back. Eventually I got an email saying a Playbase was being sent?! I emailed Sonos Support to ask why a Playbase was being sent when a Beam was agreed and whether I should refuse the parcel. I was advised they’d investigate with returns why the wrong item had been sent and get back to me. No one did. I was out the next day so the package was dumped at

I am interested in Windows-based antivirus/firewall software that works well with Sonos?Thanks

Hi, has anyone recently returned a product from the UK? The paperwork and process looks pretty intense, do Sonos give you all the necessary details/info to make the return easier? Have they simplified the ‘commercial invoice’ procedure yet? There seems to be a few people who struggled but the posts are a few years old now. Any help would be greatly appreciated.