Contributor I

You just lost another customer

Forum|Forum|3 years ago
September 25, 2023
18 replies
335 views

Hello Sonos,

Years after years i bought your products to fill my house, i have 4x S1 products, and i wanted a new one to control everything with voice. But i can’t, because voice is only S2, and i don’t believe your marketing b******t : if i can launch a playlist on my Sonos via a Mini Google Home, there is absolutly no reason you can’t do that yourself.

Also, you changed your data privacy policy to sell our data instead of developing tour own secure system, after spending all this money to buy your stuff, this is a very bad move. I lost confidence, you lost another customer.

You could have been a great company that care about planned obsolescence, but you are not, i will spread the message.

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jgatie

Then could you please explain why a S2 speaker with full power can’t send simple commands to a S1 group after being controled by voice ? Because it’s already possible with a Mini Google Home. So if Google can do it, Sonos can do it too.

It’s been 3 years. If you haven’t read the answers as to why it isn’t possible by now, I’m not going to waste my time repeating it. Suffice to say it’s not possible, regardless of what Google can do. Time to let it go.

O

Onos6ndaiAuthor

Contributor I

> Different Sonos systems don’t talk to each other. They never have.

Again, if Google can talk to my Sonos system, it must not be so impossible. I don’t even ask for the complete package, just need to launch a playlist by voice and select the area.

> It’s been 3 years [...] Time to let it go

Don’t worry, i am let it go, i will not buy anymore Sonos products. Why am i so angry ? Because i love my S1, i use them everyday, they are reliable, but i don’t have any money to upgrade everything. I hate the idea of replacing something that work. When you design products that can last a very long time, you must think about consequences.

jgatie

Stop it with the Google can do it nonsense. They are two completely different scenarios.

buzz

Grand Maestro

We think of audio and video equipment as “buy once and use forever” and up into to the 1980’s this was pretty much the case (ignoring the introduction of stereo LP’s, stereo FM, and stereo AM), but then new audio and video formats were introduced at an ever increasing pace. At one point you could buy a “does everything” A/V receiver and it probably still works, but it does not have any HDMI connections. Then it was replaced with an HDMI capable model, but then 4K, 8K, and HDMI-ARC, HDMI-eARC, CEC, Atmos, and many more little nags (such as Bluetooth and AirPlay) were added. 10K and possibly 12K are waiting in the wings. I had to recycle a perfectly functional cellphone because the cell towers stopped supporting it.

I share a lot of your frustration, but we’ve backed ourselves into an impractical corner. We are expecting buy once, free support forever. Unfortunately, this is an impossible business model. The company ends up spending so many resources on free support that it falls behind in creating the new features required to encourage new sales. SONOS almost missed the voice control wagon.

melvimbe

> Different Sonos systems don’t talk to each other. They never have.

Again, if Google can talk to my Sonos system, it must not be so impossible. I don’t even ask for the complete package, just need to launch a playlist by voice and select the area.

Sigh. Google connects to Sonos through the cloud, which should bring back that privacy concern you said was the reason you didn't want to use Google in the first place. And, it does not connect to more than 1 Sonos system.

And it's certainly possible, but totally not practical for the reasons I already stated but you chose to ignore.

Danny

Dogdad

Headliner III

Please. Do we really need to go over again the logic of the S1/S2 split, and why the systems can’t interact? We did that so many times, years ago. There are interminable threads on the subject.

But you add to the conversation..instead of just ignoring it..😂😂

melvimbe

Please. Do we really need to go over again the logic of the S1/S2 split, and why the systems can’t interact? We did that so many times, years ago. There are interminable threads on the subject.

But you add to the conversation..instead of just ignoring it..😂😂

Some posts don’t provide any value whatsoever.

Danny

jgatie

But you add to the conversation..instead of just ignoring it..😂😂

@ratty has helped tens of thousands of users over the years, I think we can forgive him the occasional comment on the less than earnest effort one has given in researching a long settled issue. You on the other hand? I see a lot of complaining, not much helping. Physician, heal thyself.

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