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The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

2299 Topics
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Gets_worseContributor I
asked in General feedback and conversation
Why does the app always ask for Bluetooth to be enabled?

Why does Sonos app always ask for Bluetooth to be enabled? Every single time! Can’t turn it off… When you open it. It’s always asking the same thing, which I say no to.He doesn’t need Bluetooth function. There should be an option to turn this off.He doesn’t need Bluetooth function. There should be an option to turn this off. Was the app is good and the service great, 70% of the time, the 30% of the time that it’s not good or doesn’t work means I could not recommend it. Sonos performance + user experience: just keeps getting worse

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3 months ago
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SagarpaulContributor I
asked in General feedback and conversation
features?? lacking basic connection

I know we have been talking about a poorly engineered app, but aren’t you facing basic connection issues? Each day I have to go up and down 3 floors to reboot Verizon router, then WiFi router and then rebooting the speakers.i have stopped listening to Sonos to save my knees. Am now thinking of switching out. It’s been too long. 

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3 months ago
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Murph_9000Contributor I
posted in General feedback and conversation
UK Sonos Support phone line hold music

Ok, it’s not the worst hold music I’ve ever suffered, but it’s a really short loop on the UK Sonos Support line, which becomes less than great after listening to it for over 30 minutes.  You’re a music streaming company, with people who deal with performing rights licenses, you could do much better!  Maybe hook your phone system up to Sonos Radio?It’s possible to get a license at a reasonable cost for phone system hold music, one of the offices I worked in had a 10 hour long low bit rate CD of indie rock.  Customers frequently gave positive feedback for it, some even complained that we took them off hold in the middle of a good song!  It would be a much better look for the company than the current 30-60s jingle on an endless loop, given the nature of your products.

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3 months ago
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illercanContributor I
asked in General feedback and conversation
Sonos usage data

I am not able to find the usage data in sonos.com any longer, and I know it was there previously for review. Where is that hidden now, since I’ve clicked into everything and can’t seem to find it? Thanks!

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3 months ago
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Jbrown97Contributor I
posted in General feedback and conversation
New sonos app is completely unusable.

The new app has become unusable. Every time the app is opened it does takes around 2minutes to show any of my speakers (3 rooms). Changing rooms music is playing is jumpy and usually skips or restarts the song currently on. The alarm features have been removed without the ability to modify currently set alarms.I have downgraded back to the old version to make the app usable, and even after disabling auto-update, the app reverts to the newest version overnight making it once again unusable. If I go off the app for a beer couple minutes, and return to it to modify the sont or volume, it does not register any music currently being played making it impossible to change song or volume without having to manually go and use the buttons on the speaker. The link to Spotify has become unusable, on the old app all 3 of my speakers would show as playable direct from Spotify, since the update there seems to be no direct link at all. Widgets (the only way I used to use the app) have been removed mea

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3 months ago
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Deanwam8Contributor I
posted in General feedback and conversation
STILL Monumentally Disappointed with the App

I very VERY rarely feel the need to post negative reviews for products…it’s just usually not my vibe. However, I am so utterly confused as to how a company such as Sonos could even remotely allow and approve release of this catastrophe of an app. I mean just HOW? I would imagine that any app overhauls should go through extensive testing over at LEAST several weeks before being released. Obviously not this one lol. It’s been almost 3 months now and it’s still virtually unusable to me. Even simply using it to control my TV volume is laughably ridiculous. I can’t have both my Playbase and Kitchen speaker playing at the same time anymore, and in order for me to adjust volume on my Playbase, I first have to physically change the volume using my Roku controller FIRST …then go back to the god awful volume slider on in the app. I also dare not tap on the “apply” button after selecting speakers as that still turns EVERYTHING off and I have to start everything all over again. The company is very

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3 months ago
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baretContributor I
asked in General feedback and conversation
Pourquoi ai je perdu ma bibliothèque musical avec la nouvelle version

Ma bibliothèque musical n’est plus accessible depuis l’installation de la nouvelle version (erreur 913) a quand la correction ?!!je conçois qu’il puisse avoir des bugs après une nouvelle version mais j’attends les corrections ….Le matériel Sonos est haut de gamme, à quand un service haut de gamme ?Merci pour votre réponse et solutions Moderator Note - Translated by Google:My music library is no longer accessible since the installation of the new version (error 913) when will the correction be made?!!I understand that it could have bugs after a new version but I am waiting for the corrections....Sonos equipment is high-end, when will we see high-end service?Thank you for your response and solutions

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3 months ago
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Mader DContributor I
posted in General feedback and conversation
ripping sonos out. suggestions for another system

I’ve had it.  Too many times I’ve had people over and Sonos new app doesn’t work.  Even though I have tens of thousands worth their gear, I’m ripping it out.  Any suggestions on a replacement?

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3 months ago
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NayneshContributor I
asked in General feedback and conversation
Sonos update

Now that I can’t access my playlist, what’s use is Sonos, it tools me 12 years to refine my playlist which I used to use almost every day.its another 2 months before Sonos can fix this issue so what do you suggest I do? Am actually think of selling all my equipment and just using my used speakers and vintage sound system, which never let me down. 

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3 months ago
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MikeDave06Contributor I
posted in General feedback and conversation
Nouvelle version Sonos - Catastrophe

Cette mise à jour de l’application Sonos est une véritable catastrophe.Le réglage du son ne répond plus, les alarmes ont disparue, j’en passe et des meilleures.D’une manière générale, plus le temps passe, plus la qualité du service diminue et dysfonctionne.Autrefois, l’application pouvait être utilisée intuitivement par n’importe qui. C’est terminé. Tout est devenu incompréhensible.J’espère que Sonos va réagir rapidement.Je pense qu’on va voir énormément de matériel d’occasion à vendre sur Leboncoin et sur eBay… 

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3 months ago
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Gee 2024Contributor I
posted in General feedback and conversation
Sonos Corporation's True Agenda

With the disastrous roll out of latest Sonos controller app, I began to wonder why would they force an upgrade that was so dysfunctional and lacking so many features that customers liked. Also it seemed strange that users were no longer able to see and modify music folders, or playlists, or update the music library. At first, I thought, wow they really screwed this up. How could they leave all this out? Why are they so reluctant to offer a roll back to a working version? When I read Sonos executive’s Maxime Bouvat-Merlin’s phoney response and explanation, that’s when I realized, it was on purpose. Then I thought, what is the long term agenda of Sonos? What is the long term agenda of any greedy corporation? To maximize revenue and profits, of course. I then realized that Sonos is about to follow the plan of Apple management, which was to slowly and not so subtly force people off of iTunes and onto their Apple Music subscription service. That’s where the long term money is. I mean, why s

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jnelly
3 months ago
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nzbn4444Contributor I
asked in General feedback and conversation
Australia customers Warranty Claim Issue

Dear Sonos Support Team,I am writing to formally lodge a warranty claim concerning my Sonos product. Despite following all recommended usage instructions, the device has developed faults that I believe fall under the protections provided by the Australian Consumer Law, specifically sections 54 and 55.Product Details:Model: SONOS ROAM Purchase Date:28/6/2023 Place of Purchase: Jbhifi Issue Description: The product is experiencing being unable to recharge via USB Cable. This issue severely impacts the device's performance and is inconsistent with the quality and durability expectations outlined in section 54 of the Australian Consumer Law. Additionally, the product does not meet the guarantees of acceptable quality and fitness for purpose as required under section 55.I request that Sonos fulfill its obligations under the Australian Consumer Law by offering refund or product replacement.Supporting Documentation: Attached to this email are copies of my purchase receipt, correspondence with

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3 months ago
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Marc091181Contributor I
asked in General feedback and conversation
sonos app #joke

It is now August 2024. The app is still not working. How can a massive company like Sonos get this so wrong and take so long to fix it. Literally everyone I know hats Sonos now and wants to get rid of their equipment.  Sonos. WHEN WILL THIS SHAMBLES BE SORTED????

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3 months ago
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sbph1Contributor II
asked in General feedback and conversation
my music library

Definitely getting rid of this * but can't even sell it now. Maybe I'll give it to someone who has nothing.*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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3 months ago
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JimWkingContributor I
posted in General feedback and conversation
Switch from Sonos to Homepod?

The Sonos app, again, is not working on my I phone. I am considering selling off/dumping my Sonos system and converting to the Apple HomePod (which has been very reliable) for my wireless speakers. Has anyone done this? Are there any downsides, other than the loss I will take getting rid of Sonos? 

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3 months ago
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FrUContributor I
asked in General feedback and conversation
Die neue Sonos app

Die neue Sonos App ist eine Katastrophe und Zumutung. Ich kann nicht mehr auf meine Quellen zugreifen. Das Update hat ohne Kommentar von Sonos stattgefunden 

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Schlumpf
3 months ago
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Bryan_12Contributor I
posted in General feedback and conversation
Leaving Sonos for another Solution with a working APP

Did you know there is an email to the CEO’s office at Sonos?  Who knows if the CEO actually reads these, but here is the address and the email I sent today:   ceo@sonos.com.   Hello,After 15+ years of Sonos devices in my home, as of today they have all been removed and replaced with competitor's solutions.Why?While the hardware is fantastic, and remains so, the decision to update the app in May was a complete disaster.  Many people are concerned with missing features after that update, but I'm just talking basic functionality making the system unusable.  These issues did not exist before the May update:When I open the app it normally takes 5 to 30 seconds for the app to connect to my system and sometimes does not connect at all Sometimes the app only partially connects to my system (I can see streaming services, but can’t press any function buttons like play) When the app does finally connect, it is slow/sluggish Volume changes are slow or don’t respond Turning on and off different sp

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3 months ago
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MikchekContributor I
asked in General feedback and conversation
Another Kareoke Question...but this time with Airplay

I have seen so many different ways people are attempting to get their karaoke machine to work with Sonos and the main drawback seems to be the delay.  I have 3 questions. Is it the delay of you speaking and it coming out of the speakers that is frustrating? Can you mix the music and voice and then output it into a port to play it via Airplay2 to avoid the delay? Is there a setting to compensate for the delay?

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jgatie
3 months ago
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Jonjon78Contributor I
asked in General feedback and conversation
sonos starts ringing like an alarm at 3am

If I leave Sonos ON after watching a movie at 3am a loudly noise start and need to rush to STOP sonos 

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3 months ago
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mcs1Avid Contributor I
asked in Owners café
Customer Service Lacking / How to Talk with Someone? Help?

How can I talk with customer service without waiting an hour or more?  Tired of the systems I’ve had for many years not working for the past two months.

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3 months ago
MoPac
MoPacHeadliner I
posted in General feedback and conversation
Unable to load content, Sonos Favorites

 Got this “Unable to load content” for Sonos Favorites.  Amazon Music also refuses to load.  Works on Windows PC app. 

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MoPac
3 months ago
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FergusonTrending Lyricist I
asked in General feedback and conversation
level 2 investigation??

I was on the phone for 3 hours trying to resolve my problem with sonos. It was raised to a level 2 and was promised a reply within 24 hours. 4 days later no reply. Typical Sonos and regard for customers.

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3 months ago
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stein067Enthusiast I
posted in General feedback and conversation
What happened to the ability to jump through lists by first letter in the new app?

In the old app, when you pulled up a list, for instance the “music library by artist” list, on the right side the letters of the alphabet appeared and you could use that to jump to an artist by first letter.  That functionality appears to be gone in the new app and now I have to scroll through hundreds of artists to play something toward the bottom.  Good luck every playing ZZ Top again.  Am I missing something?  Can that be turned on?

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pompeyexile
3 months ago
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Bilbo74Contributor I
asked in General feedback and conversation
upgrades

I want to upgrade but it’s only giving me a 15% , but I actually have 3 eligible products , am I doing something wrong ?

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3 months ago
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Ian3Contributor I
asked in General feedback and conversation
Change of modem

I have a Play 1,3,5 and just changed my modem. None of my devices (Mac, iPad, iPhone 11) will reconnect.  I want to connect to new modem. Tried “factory reset” but did not work.  This must be a common problem.  Anyone out there who has solved it ?

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3 months ago
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