Talk Sonos Products

I have, this week, taken delivery of my first Sonos products.  I have an Arc, Sub Gen 3 and 2 x Era 300.Ideally I would like to:stream music to the Era 300 configured as a Stereo Pair Watch Dolby Atmos enabled Blu Rays via the soundbar utilising the Era 300s as my rear surround / Atmos speakers Game in Dolby Atmos in the same configuration as  no. 2 aboveAll of this was possible with my previous receiver based system (albeit stereo music was played via my front left and right speakers)Is this achievable without having to ‘remove surrounds’ and re ‘add’ the era 300s as a stereo pair (and vice versa).  I have read something about using multiple systems and controllers (presumably another device with the Sonos app installed). Can you please help?CheersJohn

I currently have the setup as in the below picture and am looking to replace the four Sonos units (Sonos currently work as I still have the March version of the iOS app and 16.2  - but I assume soon it won’t work anymore). What can you recommend (I want an easy-to-use, no nonsense app)?Any other thoughts about my setup (I am also planning to at some point replace the connection to my stage piano with a wired one - but at the moment something in the cat6-in-wall-wire isn’t working as it should). 

Since the terrible app update, if I select ‘top tracks’ for a specific artist and press play, it stops after the first track and I have to select each one individually. Does anyone know of a solution so that they play through the list like they used to? Whilst not flawless, the app used to be intuitive and easy to use but now it’s the opposite…

Is there any way of rolling back to the previous app version, the new one is almost unusable, searching editing playlists. I am no just using Spotify and playing through speakers. Any suggestions or thoughts Sonos are not really responding to the community on any updates - or are they? 

My beam gen 2 stopped working, just shows the white LED blinking, no matter if I unplug and plug again. Buttons don’t react either. I cannot see it in my Sonos app, nor via airplay. It’s just 1,5 years old

I would like to know what happened here. Playing on my Sonos system last night. App is playing in wrong rooms and arbitrarily skipping songs. I have a large system play bass ,sub ones or twos .move and honestly not an inexpensive system. embarrassing entertaining and people can’t listen to what they want to listen .to you guys need to fix the problem here . Where’ s your quality controller in development? Don’t you check these things before rollout?  When will there be a fix? 

FYI this article says next update not until July 22. The article also has info on what’s coming in August.  Sonos will reintroduce some basic features in its new app next week, including the ability to configure local music libraries. Those features were already in Sonos' old app, but were missing from the new mobile application the audio manufacturer released in May.Sonos will release the update for its new app on July 22, the manufacturer tells Tweakers. The biggest changes are in support for local music libraries. For example, the 'settings and configuration' of such libraries are now available via the mobile app. It is now also possible to search local music libraries in the app.Rest of the article here:https://tweakers.net/nieuws/224472/sonos-maakt-het-weer-mogelijk-om-lokale-muziekbibliotheken-in-te-stellen-via-app.html

I have two Play 1 speakers, both on the same WiFi network (the only one in my home).  One of these speakers is only 15 feet from my router, in the same room.  No other WiFi-enabled device anywhere in my house has any trouble staying connected.  After operating just fine for several days, one or both speakers will  suddenly be “not connected”, per the app on my phone and iPad.  This happens with no change in the Wifi or the speakers.  The app’s advice is to reboot the speakers.  Sometimes this works immediately, and sometimes it take hours or days to take effect.  I can only conclude that the Play 1 software is too stupid to detect that it has lost connectivity and to activate the subroutine that reacquires it.  There is no reason on this earth that I should need to individually reboot each speaker to reconnect them.  When is Sonos going to fix their software?  

Are there any updates due on new app as I STILL can’t get a suitable response on playing any music on my S2. Sonos app pre update was great,post update  CRAP

I have tried so many ways of getting the app to recognize my existing system and it still does not. I still have 2 Play 1 speakers that will not connect and when they do, a new bogus room is created and the other one is connected but system does not see it. How can I move this speaker from bogus Family Room 2 to Family room, as well as get the other one to be seen? This is the closest I have gotten to having a normal system after the app update!When will SONOS revert back to the old app??? This new one is horrible!!Thank you

I have the latest app, July 3rd, it's still total rubbish, it simply does not function, I love my speakers but hate the app, it has totally ruined my enjoyment of music in my house, if it fades out out another track I'm listening to randomly the fades back in one speaker, then goes off again, etc, I swear I will throw the f..ING speakers out of the window. It's so slow it is unusable even if the bloody music does come on. IT DOES NOT WORK!

good morning, Good morning, I have a Samsung neo QLED TV, with a Sonos Beam connected through the E arc port, however frequently when I turn the TV on the TV has reverted to TV speaker and it is not possible to play any sound through the Sonos beam despite going on the device connection which shows the Sonos background.  the only way to reconnect is to completely disconnect everything and reconnect, which is extremely frustrating as the beam is on the wall with all the cables hidden in the wall, which means taking the TV off when it happens.  any ideas? 

When connecting Era100 to TV. I only get the background music and NOT the voice. .. Why and How to fix it?

As lots of people know Tidal ditching MQA and moving whole library to FLAC ( finally) is that mean that we will finally enjoy Tidal in high res? Also they moving to dolby atmos and getting rid off Sony's 360. Anyone have more info about this?

I was very unhappy with the last update to the app because of the missing features already mentioned by everyone. Now the app is completely dead. I have tried usual fixes such as rebooting my router, all connected devices, looking for updates to Android and Sonos, but the app will not open. Instead it appears momentarily and gives an error message. The app does not work on my Samsung tablet either. My only access to Sonos has become my laptop computer. I have invested thousands in Sonos products and am looking for other options. What are comparable products I can use to stream my home music library?

Hi - I am looking for some advice on adding some Sonos speakers to my kitchen dining room, and would like to figure out the best arrangement?The room is approximately 6.7m long and 5.0m wide (though only 3.8m wide for the last 1.7m of length..), with a really high 3.1m ceiling. Half of the room is a kitchen with an island, with the other half a round dining table and couple of chairs separately. Floorplan attached though dining are is an old plan.I was thinking an Era 300 for the kitchen area on a shelf on the back wall and another Era 300 in the dining area on a stand. These are indicated by the circled red crosses on the floorplan below. But would appreciate some advice on whether this is the right balance - overkill or not enough?(Also note, no option to add ceiling speakers or anything built in, as the room is finished)Thanks in advance for any help!  

I reverted the app last time since I could not play my playlists on SoundCloud.   Does anyone know if recent changes fixed this?   If I cant use SoundCloud then all that money I spent on these 18 speakers was wasted.  That is 95% of the way  I use the app.  

I’m unable to add Qobuz as a service to Sonos. It fails in the new app and desktop app. No error code just says unable to add.Anyone else having this issue or anyone able to add Qobuz to sonos recently?

When I have attempted to connect my Sonos account to the Jazzed service, the following error message gets returned: Invalid parameter: redirect_uriHas anyone else encountered this issue and, if you did, what did you do to work around it?

With Tidal, the “Artist Radio” hasn't been working since the software update. It now only shows a Playlist of songs, but no way of playing them, short of clicking on each individual song. And then it only plays that song and nothing else.  Please help.

Hi everyone! I have an amp and four passive speakers in my living-room. They’re OK but I would like to replace them with two sonos speakers, so I can integrate them in my Sonos system. I have a projector and a TV connected to one Android box. I do everything there: connect to Spotify and other music services, stream films, watch TV… Which options do I have?Thx, regards

My Sonos app on iPhone 14 constantly does not recognize my bean gen 2 . I constantly have to reset the beam by going through the set up process. This happens constantly. How can this be resolved. Thanks in advance.

I updated the crAPP earlier this morning (Android).  No meaningful release notes in the Play Store. Turns out it did restore the alarms section but also required an update of my whole system (goodness knows why).After restarting the crAPP once or twice I eventually had my alarm functionality back.  I could not see any other changes.This is positive, although I have lost all and total faith in the SONOS developers and management and fully expect this new update to have broken something else.I don’t know if the iOS crAPP has been updated the same?

Sonos have chosen to “leak” the details of this update to a third party and published a teaser that suggested we would see a major update this week but, as has become normal, have failed to communicate what is happening directly to the users most impacted.All of this goes to prove, to me at least, that Sonos does not care about me the user and my investment in their technology. We are now in the 11th week and Sonos still cannot get their act together and communicate properly.

I have the old connect:amp so I am unable to upgrade my sonos.  The connect amp is connected to 2 hardwired speakers.  I just want to confirm that I can get the Amp to replace the Connect Amp.  It looks like it has the same features and then I can probably upgrade.