Talk Sonos Products

Just updated to latest app and the search function doesn’t search my nas. I have found out that this is new search and I need to change to classic search. In my app the search box comes up just as a single line search and no options to switch to classic and no options in settings anywhere. I am on iPad. 

Hi I’ve not posted before and it’s a little confusing but here goes. Like loads of other people on here after updating the new Sonos app nothing works properly.i have a possible solution. I’d like me you have old iPhones or iPads in drawers not used , grab one. If the phone or iPad doesn’t have anything higher than iOS 15 installed it’s ideal. First turn off iOS updates then download Sonos 1, this will ask you to down load to s2. Click the button and a message will inform you that the new app can’t be run and an older version will be installed. That the gold sonos thumbnail one.Im now back up and running on the system with no probs. Hopefully Sonos/apple will fix the new app problem but until then give this a go.

Thanks again Salami Slices- I do have my library back and it is functional!  I still do not have ability to search and play/rearrange songs from queue like before but for now, I am OK. I do have a question.  I created an Amazon playlist.  It does show up in my music when I select Amazon as my streaming service.  It plays the same songs though and there is no ability to shuffle or turn on crossfade.  I read you need to load to a SONOS playlist.  I can’t do this- is this because the functionality broke with 80.00.04 and 80.00.11? Does anyone know how I can get the Amazon playlists copied to SONOS playlists?  I know Apple and SONOS do not play well together but thought I could get Amazon working.

I have a arc system with sub and two ones as rear speakers. When playing music from smart tv apps, such as Spotify and watching music videos, I don’t get the best sound quality, like I do when listening to music through the Sonos app. I have found out that the arc system has two modes. One for watching tv, and one for playing music. When listening to music through tv apps, It will only play in tv mode, and you don’t get that good music sound quality the system is capable of producing. So I wonder why Sonos don’t have a manual “switch” for this?  I would love to have great music sound quality also when listening to tv apps and watching music videos.

Hello there, I’m looking to buy a Sonos Beam Gen 2 in Australia, Sydney. Afterwhich the speaker will be brought to Singapore. Would I still have access to the warranty? I can’t seem to find any details about international warranty and how to go about it. 

Hello, I would like to know if the Sonos Ace is sweat resistant. Is it versatile enough to do sports unlike the AirPods Max? Thanks !

I have been a big fan of Sonos for some time. I own the Arc, Sub (Gen 3), Beam (Gen 2), Sub Mini, and Move. While the previous app was not very good it also wasn't very bad. It was tolerable even if the user interface looked like it was designed by a high schooler in an entry level computer class. At least it worked with minimal lag.For all of the reasons stated by your customers the new app is a complete disaster. The fact that you would release such an app tells me that you are either grossly incompetent or you just don’t care about your customers. Do your software product managers understand how to create a product roadmap and how to determine customer needs and requirements? I may never buy another Sonos product because of this utter failure. I am disgusted with you Sonos and suggest that you start consulting your legal team because there may be multidistrict litigation or class action litigation arising from the adverse impact your new app has on a consumer’s ability to enjoy the

Can Sonos add Fan noise to its choices of sounds to play for sleeping?  You have a white noise, but I would like something deeper in sound, like fan noise. Or what some call, green noise. 

How do I turn lossless audio streaming off, specifically in the Apple Music service, but also in any other service that I might use. I seemingly do not have the bandwidth to stream it reliably, and I suspect that is because my internet connection is fixed wireless. Moreover, I can’t tell the difference anyway, so the larger data stream is simply not required.

I live in a standalone apartment with no one above, sides, front or back of me, so cranking up the volume is not an issue.  my apartment is laid out with both a family room and dining room adjoining each other with a side kitchen and the question I have with a 17‘ x 33‘ living and dining room area combined, would I be best served with 2 ERA 100 speakers or 2 ERA 300? I now have a Beam gen2 with a sub mini and would upgrade to a GEN 2 Arc when it comes out later this year or next year or whenever. I’m 79 years old and my hearing is not that great, but would like speech clarity in the movies I watch. After getting my sub mini along with the beam 2, the experience has improved greatly with my Samsung TV. Would I be best served foregoing the side surroundsound speakers and keep my current set up? I don’t care about wasting more money if I’m not gonna get a good improvement.  

At Sonos, we take accessibility seriously and aim to build listening experiences that everyone can enjoy. The redesigned Sonos app was built from the ground up to support both modern and future Sonos experiences, and as part of that, we’ll be implementing ongoing improvements and enhancements over time. On May 7, the app will have basic support for screen readers, allowing you to swipe through and read through all items on the screen. Following launch, ongoing improvements to the accessibility of the updated mobile app will remain a top priority. A software release available May 21 will improve screen readers so you can select items on screen in any order. Further improvement will be added to the experience regularly until we reach parity with the S2 app by late June.  In the meantime, the Sonos Windows and Mac applications will continue to operate as normal until our new web app has met our accessibility standards. Thank you for your patience as we continuously improve the accessibili

Mijn sonos producten werken bij radio of muziek naar behoren. Wanneer ik televisie wil kijken moet ik het volume op maximaal zetten om heel zacht iets te horen. Voorheen werkte alles naar behoren, we hebben geen idee wat er mis gegaan is.

Just bought a brand new Sonos Amp by this memorial weekend. So excited to plug in my Bose speakers and then plug the Amp the power outlet to start setting/ connecting my Sonos systems. You know what, it spent me more than 5 hours, and reboot all my Sonos speakers/ internet router/ delete and reinstall Sonos app to my iPhone but still couldn’t connect the Amp. So frustrated to write down such complaints. Hey Sonos fix your App immediately or roll it back to the Gold color version 16.1 please! 

I have been waiting for this feature for a long time, and now that it's finally here, it feels underwhelming. It only works about half of the time, other times I need to scrub the song to get it to start lossless, and sometimes the music just cuts off and playing the next song does nothing, it only plays silence. I have to choose a different album or playlist to get it to play music again.Has anyone else experienced this?

  Hi all, we are doing an extension on our home and remoddeling the ground floor, this gives me opportunity to orchestrate a decent Sonos set up.I have a few questions, mainly around the Amp.I am looking to use the Amp in the lounge, have this conneced to my vinyl player as well as 2x B&W bookshelf speakers. We are not big TV watchers, so not really letting that factor in the layout - but in the future i think even connecting the 2x Era 100s would suffice.1. Is there much benefit to having the 2x Era 100s in there as well as the B&W speakers? Is it overkill for that space?2. Can i use the Amp and vinyl player to have that music in the other rooms via the Era 300s as per the image. If so, can these speakers have the same music at different volumes?3. Would a single 5 in the playroom and a single 5 in the kitchen diner suffice? Is 3x300 overkill? 4. Can i still “zone” these speakers to all play seperate things. I.e Kitchen diner 300s playing Music A, the playroom 300 playing Musi

Why do you call a product ROAM if I can’t leave the house with it?!App needs to be updated!!I move around a lot and bought the Roam speaker so that I could take all the great features of the Sonos system I have at home on the road with me. This whole factory reset procedure just because I’m on a hotel WiFi ,a network I can’t change the SSID of, is completely ridiculous. I own Bluetooth speakers that will not play music while I’m doing other things on my phone that cost 1/3 or less than this. 

What set up do I need to qualify for lossless equipment wise. I have arc, play3 & sub gen2. I just wondered if there were any minimum or preferred requirements. Someone seemed to think that his wasn’t compatible as he only had a gen2 sub. I wasn’t aware that any subs were incompatible with anything. 

I was wondering since butt kicker released a wireless system Would it work with my surround sound sonos system  I have the arc and 2 sonos five's and 2 subs This would be really awesome if this could work Also can't wait to get my hands on optima 2 I hope they're coming really soon true Atmos  is what sonos needs 

Hi, since I am using only one Era 300 to watch movies pointing from the back, the audio channels are inverted, sounds from the right sapper from the left and vice-versa.Is there a setting to switch this from the app or any other place?Thank you very much in advance

Is the Roam 2 battery replaceable?Roam 1 battery was a shocker lasting 18 to 2 yrs only.  

Since the macos App will apparently be retired, I’m trying to get used to the web app.I need to log in almost every time I visit https://play.sonos.com, which is an issue in and of itself, but the biggest problem is that every time I log in, it shows an Internal Server Error, and the URL points at a playlist. I’m not happy about losing a native app, but I’d hope the errors in the web app can be sorted out.

I just bought a Sub Gen 3 and want to connect with my existing Move as well as with my 3 Era 100 but I cannot add it to the group I created? How does that work?

I have six amps and a port, each time I deselect an amp it will not stay deselected.  Why is this?  

Hi, all my Shows/Podcasts just show as no longer available in the new iOS app. I presume they came with TuneIn. My TuneIn stations are playing, but perhaps through Sonos stations (not sure how that all works). I tried reauthorizing TuneIn under Podcasts, but it just hangs. This is not necessarily a Talk Sonos product, so I will repost in the correct spot (now that I know).Well, I can’t move the post, and I can’t repost in just the regular Controller and Music Services area. So, I’ll leave here.Moderator edit: Combined posts, topic now in Controller and Music Services section.

Is there a wireless speaker that will allow me to hear TV programs audio?