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"New" app - what are you thinking about

  • 25 July 2024
  • 5 replies
  • 139 views

I have contacted your support several times since may when you launched the new app version.

Every time i get a real polite answer. We are working on this and it will be fixed en a couple of week.

Now many “couple of weeks” have passed and absolutely nothing has been fixed. Actually ten “10” weeks.

I still haven’t access to my music library (my primary source), cannot add to my playlists from other sources than Sonos own. 

it is a scandal and you (Sonos) have failed your customers to that extent. It's a mockery. I am now actively looking for a replacement for my Sonos, I simply have to have a more stable and reliable system.

5 replies

A

You’re absolutely right.  Not one thing has been fixed — not one.  It hard to believe you’re right there, but no — not one thing.  
 

oh wait …….

 

Current software version

 

80.05.06 (Android)
80.05.04 (iOS)

Release date: 7/22/2024

 

In this update:

 
  • Added setup, configuration, and search for local Music Library
  • Improved account settings for Sonos Pro subscribers
  • Improved line-in autoplay and compression settings
  • Improved accessibility in Settings
  • Improved notification for player firmware updates
  • Updated the volume icon to reflect the volume level
  • Amp/Port can be configured for Stereo or Mono output in Android
  • Improved Sub audio settings with Amp

I’m 

Previous software versions

 

80.04.05 (Android)
80.04.04 (iOS)

Release date: 7/1/2024

 

In this update:

 
  • Added multi-product setup for professional installers for iOS
  • Improved accessibility for configuring alarms with VoiceOver and Talkback
  • Added autoplay setting for analog devices using line-in for Android
  • Added support for SonosNet channel selection for Android
  • Added timezone settings for iOS
  • Added the option to forget a system in order to connect to or create a new system for iOS
  • Improved notification for player firmware updates on Android
 

80.04.05 (Android, 7/3/2024)

  • Fixed a crash at application launch on Android

 

App requirements

  • Android 8.0 or later
  • iOS 16 or later
  • iPadOS 16 or later
  • Fire OS 7 and higher

 

80.03.04 (Android)
80.03.07 (iOS)

Release date: 6/24/2024

 

In this update:

 
  • Improved app connectivity for newly set up Sonos systems

 

App requirements

  • Android 8.0 or later
  • iOS 16 or later
  • iPadOS 16 or later
  • Fire OS 7 and higher

 

80.03.03 (Android)
80.03.06 (iOS)

Release date: 6/17/2024

 

In this update:

 
  • Introduced mute button on Android.
  • Added numerical values to the volume and group-volume sliders.
  • Updated the volume icon to reflect the volume level on iOS.
  • Added stereo or mono configuration for Amp/Port output on iOS.
  • Improved TalkBack screen reader support for volume sliders on Android.
  • Added support for SonosNet channel selection on iOS.
  • Expanded support for service reauthorization on Android.

 

App requirements

  • Android 8.0 or later
  • iOS 16 or later
  • iPadOS 16 or later
  • Fire OS 7 and higher


 

80.02.07 (Android)
80.02.04 (iOS)

Release date: 6/4/2024

 

In this update:

 
  • Added support for the all new Sonos Ace headphones
  • Added sleep timer settings
  • Added “play next” and “add to end of queue”
  • Improved Home Feed scrolling
  • Improved setup reliability
  • Added WiFi configuration for products with BLE
  • Improved battery consumption for Bluetooth discovery
  • Improved ability to update older firmware systems
  • Further improved navigation for visually-impaired customers
  • Added VoiceOver support to read toast message automatically on iOS
  • Introduced mute button on iOS
  • Improved local library connectivity
  • Improved Trueplay setup on iOS
  • Added distance settings for surrounds
  • Added line-out settings for Sonos Port
  • Fixed an issue on Android that affected initial setup for new users
     

 

App requirements

  • Android 8.0 or later
  • iOS 16 or later
  • iPadOS 16 or later
  • Fire OS 7 and higher


 

80.01.08 (Android)
80.01.30 (iOS)

Release date: 5/29/2024

 

In this update:

 
  • Fixed issues encountered when adding a product that is running older software.
     
  • Fixed an issue where VoiceOver on iOS could not toggle switches in settings.

 

App requirements

  • Android 8.0 or later
  • iOS 16 or later
  • iPadOS 16 or later
  • Fire OS 7 and higher


 

80.01.07 (Android)
80.01.11 (iOS)

Release date: 5/21/2024

 

In this update:

  • Support for the all new Sonos Roam 2.
     
  • Improved VoiceOver support, allowing for easier navigation and control on the Now Playing Screen, System View, Output Selector, Queue, Volume Sliders, and Add Product.
     
  • Improved TalkBack support for the Now Playing Screen, System View, and Add Product.
     
  • Improved Local Music Library playback of folders.
     
  • Added the ability to Search for content to use with an Alarm.
     
  • Improved system connectivity for Boost and portable products in sleep mode.
     
  • Fixed issues with Add Product that resulted in incomplete registration, a need to sign in again, or inability to confirm a product PIN.
     
  • Fixed an issue with enabling Surround and Sub Audio.
     
  • Fixed an issue that blocked Trueplay if a TV was the input source.
     
  • Fixed an issue with asking for Local Network permissions.

 

App requirements

  • Android 8.0 or later
  • iOS 16 or later
  • iPadOS 16 or later
  • Fire OS 7 and higher

 

80.00.05 (Android)
80.00.08 (iOS)

Release date: 5/14/2024

 

In this update:

  • VoiceOver on iOS now properly interacts with individual elements of the Sonos app's home screen.
  • Adding and editing alarms has been re-added to the Sonos app.
    • The ability to snooze alarms is coming soon.
       
  • Fixed an issue with a software update screen that would block access to the rest of the app.
     
  • Fixed an issue where network permissions for the app could not be enabled.
     
  • Additional bug fixes and performance enhancements.

 

App requirements

  • Android 8.0 or later
  • iOS 16 or later
  • iPadOS 16 or later
  • Fire OS 7 and higher

 

80.00.04

Release date: 5/13/2024

 

In this update:

  • Added lossless audio support for Apple Music.
 
  • Bug fixes and performance enhancements.
 

Alerts:

  • Sonos systems no longer support local library shares that use SMBv1 / HTTP. If your library was shared with Sonos using one of these older protocols, you can add it back to Sonos by manually sharing your music folder using SMBv2 or SMBv3, then adding it back to your system using the Sonos app for macOS or Windows.

 

 

Pools-3015
Userlevel 5
Badge +12

Looking at your other post, you seem to be having a similar issue 4 years ago. Are you sure your problems don't have something to do with your network?

What does your network consist of? IPS router? Your own router? Mesh? Prosumer level?

Are your speakers wireless connected or hardwired to your network?

Is your local library on a PC, connected hard drive or NAS?

You didn't give any information about your system or network then, and it's the same now.

 

P

I did not have a similar issue 4 years ago. This is APP related, and if you care to do a quick search you will find that i am not alone. (you could start looking in your own replies to other users)


The issue i had before was my playlist for some reason vanished and i had to log of and on again. 

My router is a Netgear Nighthawk RS300 and my ISP Is delivering 1Gbs and i have no issues network issues what so ever with my network, everything else works.

4 of my speakers use wifi, one of the i AMP is hard wired.


From my pc i know i can play via Airplay, but that is no t an option.

The issue about not being able to connect to the music library is recognised by Sonos, and they promissed to fix this within a few weeks. (more than 10 weeks ago)

My Music library is on a NAS (and also on a PC)

The Add music library is not available in the app so it does not matter where i have may music

My router is a Netgear Nighthawk RS300 and my ISP Is delivering 1Gbs 

 

 

E

There are well documented (and accepted by Sonos) failures in the app functionality when it comes to playing music from a NAS library.

I use the Music Library as my sole source of music and it has been a frustrating experience since the now infamous update. 

After over 2 months of “fixes”

  • The app is still slow to open (Android and Ipad) 
  • The app is very slow to show all the sonos playlists (> 30 seconds when the prior app was virtually instantaneous and my NAS & Wifi havent changed) 
  • You cannot manage items in the queue (android and Ipad)
  • The album catalog display is corrupted and fragmented
  • The Android version will often display “unable to load….” when displaying the queue  
  • The Android Version crashes frequently
  • The Playlist display involves a ridiculous amount of scrolling  (2.5 per screen ! ) 

What rubs salt in the wounds is:-

There are numerous annoying adverts for sonos products (as if there is any chance of me ever buying another sonos product after this debacle ! 

and the arrogance of the messaging from the CEO - completely unacceptable.  

Pools-3015
Userlevel 5
Badge +12

Again, none of you are providing information that would help you in your situation. Everyone, including Sonos, knows about the issues some users are having and I agree the changes in the app carry’s the blame. Not every network is the same and there may be a minor setting change that may help. 
11 speakers , half of them hardwired with a Synology NAS that responds instantly. iPad, Mac and iPhone apps all work flawlessly. 
 

So I’m willing to bet most of these issues have something to do with a network setting. Most just don’t want to admit that and prefer to join the bashing crowd.

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