Talk Sonos Products

am having an “echo” sound coming from my Sonos One speakers that are in surround sound mode with my sound bar. I have them grouped and they have been this way for a long time, Can someone help me, please?!?!

Hello. I have a Sony A80J tv paired with a playbar plus two in ceiling rear speakers powered by a Sonos amp connect. I cannot get 5.1 audio from the native HBO Max app despite the content showing that 5.1 audio is available. I receive 5.1 without a problem with other native apps (Netflix, Apple TV+). I contacted Sony and they said there are no known compatibility issues and that I should be getting 5.1, particularly if I’m getting it on the other apps. We went through a series of troubleshooting efforts to no avail — even tried a factory reset.  Has anyone else experienced a similar issue, if so, any known remedies? My only remaining option is to swap the optical audio cable though I suspect this won’t work since I haven’t had a problem getting 5.1 from the other apps, though it’s about the only thing I haven’t tried. Any other suggestions? (Aside from getting an Arc) 

Hi all, I’ve been super into the sonos ecosystem and I’ve been getting my dad into the space. He just bought the sonos arc and I have a few questions about integrating it into his older 5.1 Sony system.  old systemsony Av receiver2 mounted (passive) rear surrounds connected to receiverMounted left right and center (passive) speakers that the arc should be able to replacean active Sony subwooferhowever looking through this forum it seems like our optimal setup of keeping the existing rear surrounds and subwoofer is not very feasible. Do we need to buy an amp to make this setup work? Is there something else that people recommend because I’m sure others have been in this situation. We are really interested in Dolby atmos and haven’t really experienced it before. Would we lose out on atmos keeping aspects of the old surround system? Would the subwoofer be able to connect to the arc or do we need to buy a sonos one? Should we just try to replace the rear surrounds with play 1s? Thanks for a

I am wanting to setup my surround sound with two Amps, one for front and one for rear. I also have a third party sub that I was hoping to use with the Amps. My questions are:Is this possible? Right now I have it setup, but the sub is not working. If so, does the sub have to be connected to the Amp driving the front channel speakers? Right now, my sub is wired where the rear amp is, not where the front is located.

I currently have the Sonos Arc hooked up to my TV and I would like to add two additional Sonos One SL to have surround sound system. I do also have Sonos Amp present in the house for outdoor speakers, but that’s not related to the TV room set up I am trying to accomplish. When clicking on the Arc within the Sonos app and pressing surround sound, the only option that comes up is to pair it to the Amp.  How do I just connect the two Sonos One SL which I current have paired to gather to the Arc to play the TV? I have also created a group but that only works for music and still more manual that I thought it should be. I play music, it first plays on the two that are paired and then I press the group I created and all three speakers play together.  

I just took advantage of the 30% Upgrade for my old Gen 1 Sonos:Connect and purchased the Sonos Port.  It says I have a backorder till March which is fine. Can I continue to use my current Connect until I get the Port, or do I need to send it in before I get the new one?

The one thing missing from my Sonos world is the ability to listen to my stuff on headphones. Has anybody got experience of using Port + audiophile headphone amp + headphones? Any recommendations? I listen mostly to music stored on my NAS, not so much streamed. Or would I be better looking for a different (ie non-Sonos) solution, e.g. an audiophile DAC + headphones? 

I have a crappy turntable with a preamp connected to a Sonos Port that works fine in streaming vinyl to my Sonos system.It’s functional but sounds terrible and I’d like to upgrade to a good turntable.The one I am looking at does not have a preamp so that means I need a Sonos Amp correct?I guess my question is do I need the Amp AND the Port?Or does the Sonos Amp have the same functionality as the Port, i.e. can stream to my Sonos system, but with a preamp built in?Thanks!

Hello, I have my 5.1 setup as follows, ARC via HDMI to EARC output on TV using passthrough in TV settings & 1 Gen 2 sub and 2 Play’s one’s in my system.   Am I getting full Atmos using the Play 1’s since they are so old or should I get the newer One’s or One SL’s? 

Sorry if this has been asked/answered already… but can anyone confirm what version of Bluetooth the Sonos Move devices currently use? I noticed Sonos have updated their “Power + Connectivity” section for the Move, which now states Bluetooth 5.0 https://www.sonos.com/en-gb/shop/move#2 But I’m still seeing messages on this forum, and ‘reviews’ from third party sites as recent as January 2022, stating it still uses Bluetooth 4.2 - has there been a low-key specs update ?

Recently bought and setup a Sonos Beam with 2 Sonos Ones as surround and overall the whole system sounds pretty good.When listening it is obvious that the Ones (the surrounds) are only playing the surround channel audio.Since apparently the Ones have equal if not better low frequency responce than the Beam, I wonder if there is an option in software (or plans to include one) to share the lowest (non-directional) frequencies to the Ones as well, for improved bass (please don’t suggest to buy a Sub, it’s an overkill for my system).

Has anyone experienced the same thing? Our roam was connected to the mains and playing music when it suddenly disconnected and for the last 40 mins or so has been emitting a really really loud noise like a helicopter. We can’t turn it off, have disconnected it from the mains and tried all the options to turn it off. It is now over heating and we have had to put it outside. ( and in a box due to how loud it is). We have had it less than 1 week. We will return it but am just hoping the noise stops so we can take it out of the box, and that it doesn't catch fire first! 

Still getting sound dropouts that last a few seconds on most platforms now!!BBC iplayer, Netflix, Disney etc and even standard TV!!I have a Beam 2 with 2 One SL’s for surround and a new Panasonic OLED, tried all the mentioned  plug/unplug, restart PCM etc.Always had Sonos kit but this is really starting to get annoying as no fix seems to be mentioned yet??Please help!

I just installed a Beam (Gen 2) and I can not get my Xfinity XR15 remote to connect to it.  In fact; I can not get ANY remote (total of 9) in my house to work with the Beam.I’ve tried moving the Beam to different locations and making sure there is no light hitting the IR sensor.  I’ve tried re-pairing to my TV and while I can get sound thru the Beam I can not get my remote to control it.  I’ve tried standing right in front about 3 ft away with every remote in my house and going through the setup process but none of them are working.  Obviously, I’ve made sure the batteries were all good on the remotes too.I can control the sound with the app on my phone but that is pretty inconvenient. I replaced a PlayBar that was working with my TV and remote with the Beam but at this point I’m about to pack up the Beam and send it back unless someone has a suggestion.

Hi all , my new TV that I've bought has an eArc hdmi socket , would I benefit connecting my beam gen 2 to the eArc or just the normal arc ? I only have Sky+ hd , many thanks 

I’m trying to setup a Dakboard wall display at home, and it has Sonos integration to display what’s currently playing.  However, it is failing to display the album art that is tied to the current song.  In talking to Dakboard, they’re saying that it’s failing to work because Sonos is grabbing the artwork locally rather than from the Internet, and the Dakboard screens are rendered from their cloud service.  That being said, the music I’m testing playing with comes from a streaming service, and I don’t currently own the music and don’t have it cached locally.  Dakboard supplied me with the URL to the artwork that the Dakboard Logs say it’s trying to grab it from, and the URL is indeed a local URL to one of my Sonos speakers. Dakboard says that this is something they haven’t seen - that normally Sonos provides them with a streaming URL to the artwork if it’s streaming music from the cloud.  Is there something I need to change on my side to change what URL is being presented by Sonos?  Cer

Do I have to use the Sonos Sonance speakers or can I use 2 pair of SONANCE - VP64R I am a Sonance dealer

Hello,Sonos Connect stopped playing music last week. It will not play any music via Sonos Radio, Apple Music, or Line-in without skipping. I also have a Sonos Arc that does not have this issue. Has anyone else experienced software obsolescence on their Connect and had to replace it with the Port?

Just bought a Beam Gen 1.  Connected it though the Arc HDMI port as the tv recognizes it.  The tV speaker doesn't emit sound anymore as it's using the Beam. No sound through the Beam.  The Beam plays music though through the Sonos and Spotify apps.   When I do the true play test it works and chimes.  What am I doing wrong?

Hi Sonos Feature Teams,with your ongoing focus on content (such as Sonos Radio HD, Curated Playlists) it would be really cool if you could partner with Roon (more than just being compatible with Roon as endpoints) in order display their rich content (album reviews, band information, lyrics, AppleTV app TV:Remote, recommendations, enhanced search, additional album art, etc.) for us music lovers. As the Sonos speakers are already in the home network, there would be no need for a local Roon Core but only a cloud-service integrating into the Sonos App (and support for more end-devices like AppleTV, FireTVStick, SmartTVs,...) would be needed. This would really enrich the user experience - at least I would be willing to pay a subscription fee for such added value. Please contact me if you want to hear my ideas.Roon Review: https://www.headphonesty.com/2021/05/introduction-to-roon/

An odd problem I cannot solve. Kitchen and office speakers both have morning alarms set for 06:45 to play radio with no time limit. They randomly ungroup so this best way, but when I come down they are not synchronized so I group them manually, have my breakfast in the kitchen then go into my office next door to work. However, at exactly 11:00 every morning the speakers ungroup and turn off the radio. Neither of the alarms, as I say, have a time limit. What is so special about 11:00am? Phil

Hi Sonos Team,please create a native Apple:TV (maybe also for Android TV) which displays current album art, song, musician and potentially other information for a selected audio zone as well as basic controls (volume control, next song, etc.).Thanks 

Hi! My Sonos setup is a beam (gen 2)+ sub and two play5 as surrounds. This works great for both surround system and music, as the surrounds create a stereo pair. I can turn up music volume for the surrounds, which gives me the most use of my system i feel. However, I wish I could turn up the sub volume for music, or turn the beam down/off for music use. I feel it ruining my listening experience with my play5s. To sum up: I wish i could use surrounds/play5s with sub for music, without the beam. I want this option in my sonos app 🤩

Hi folks,Thought I would post some observations I had between the Arc and Playbase in case it would be of help to anyone. Obviously these are my own opinions, others may differ I bought the Playbase a few years ago, about 6 months before it was discontinued. That didn’t feel too great, but it’s still a nice piece of kit and looks great so I stuck with it.I’ve always had a gen2 sub and 2xPlay1s connected to the PB. At various times I have thought it was lacking somewhat in terms of presenting a “full” soundstage from the front of the room. The sub and surrounds do mask that a bit; if I turned off the sub/surrounds in the app (not unpaired) the PB sounded underwhelming. It had been Truplayed at this stage. So I eventually decided it was time for the Arc, and isn’t it a nice piece of kit!I’ve been trying all sorts of side by side comparisons but the first, with the Arc and PB unpaired from any subs/surrounds, the results were surprising. The Playbase, although a narrower soundstage did ha

Hi allI’ve recently purchased a Sonos Arc + Sub (Gen 3) and am new to the community here.The Arc is connected via eARC my Sony Bravia A80j and my Apple TV is connected to the Enhanced HDMI port.My TV is set with Audio Passthrough to AutoWhen I play content on my Apple TV that is labelled Atmos my Sonos app shows Dolby Atmos is being played on the bar - Perfect. This is the same for the Native Android TV apps.My confusion comes when I play non Atmos content like 5.1Using the native Android TV apps (Netflix & Disney+) the Sonos app indicates the Arc is playing Dolby Digital Plus 5.1Using the Apple TV apps the Sonos app shows the Arc is playing Multichannel PCM 5.1Can anyone out there please advise the difference and which is the best format. Thanks so much in advance for your responses.