Talk Sonos Products

I have a cheap Walmart TCL Roku TV.  I can control volume and turn tv OFF through the Sonos.But I can’t turn the TV on or operate the tv menu etc.The Beam blocks the TV IR.I should in theory be able to control everything through the BEAM correct?  It’s weird that I can turn the TV off but not otherwise control the TV (other than the volume)

I have 2 Sonos setups consisting of:Location 1Playbase Move Play 1 (3)Location 2Playbase Roam Play 1 (2) Play 3I am losing my hearing and the volume level I require to watch TV is not comfortable for my wife.  Is there a way to connect headphones to my TV/Playbase and be able to independently control the volume in the headphones from the Playbase?  Thank you.

I hooked up my cable box by HDMI into Onkyo NR 585 receiver, then HDMI into my TV. From my TV I hooked up my  ARC Sonos Beam/Ones through ARC connection.  I have speakers hooked up directly from my receiver and Sonos speakers out of the TV arc. Sound has a delay from the sonos speakers vs. receiver speakers. Any suggestions on how they can be synced together for sound without the delay???? Thanks! 

Hey. Noob here.  in the process of building my house and am gonna add some Sonos to the equation.  i want to run2 speakers in my bedroom and 1 in my ensuite off the same Sonos amp.  i want to have the ability to listen to either (2)bedroom or (1)ensuite or all 3 at the same time. They will be on the same zone and don’t need to listen to any other audio sources separately.  is there any way this is possible using the balance L&R on the EQ? or in dual mono?  my other option is a dual volume control and just turn down one or the other when I don’t want it In use. Open to suggestions.  thanks.  

I have 4 Sonos Amp, Two are connected to a TV in my bedrooms, and other 2 are for background music in my living and kitchen.Can i use this setup to play multiroom?Can i play music without switching on TV?Can i Also integrate my Marantz to this setup for Multiroom? 

Hello,For the past few days my sonos Beam (gen1) has not worked with my tv (samsung QLED 2021).For 1 year everything has been working very well with the eARC output then overnight nothing.. I tried everything, no way. The only solution is to plug it in optically.Do you know where the problem comes from? Thank you

Hello All,  I just placed order  of two sonos play 5 , although I logged into my account while ordering , but I had wrong email address in the shipping address , I did not receive email with the order number , I also do not see any order under my account . How do I fix this issue ? 

Hi,I’m messing with the idea of buying a turntable - mostly for the fun of faffing with it and buying records.But will my ears tell the difference between a record being played and the same music being played via Spotify?I currently own a Beam and two Threes. If I buy a turntable I would have to also buy a Five (discussions here suggest that’s better than buying the Port for the same price).Putting the enjoyment of handling vinyl to one site: will I hear a difference in sound?Sorry if this is a daft question. Genuinely interested before I splash out.

Beyond the subject line, the email says “Check the Sonos app for an exclusive offer.“I opened the app and no offers were visible. I then went to the Settings page of the app and clicked on “Inbox & More -- Messages and special offers” and there is nothing there.This is the problem with being so coy in the email -- I don’t even know if I should care that this isn’t working for me, because I don’t know what the offer is.

TV: 2020 model Samsung UE50TU8500UXXU Just spent the morning on support calls to both Sonos and Samsung trying to get the Arc to connect with the telly through eARC. I think we might finally have made some progress.In short, the problem was that the TV wasn’t seeing the Arc so it didn’t appear in the list of sound output options. Instead, all I could choose from was ‘TV speakers’, ‘Optical’ or ‘Bluetooth speakers’. I should’ve had the option to choose ‘Receiver (HDMI-eARC)’ too.My first call to Samsung didn’t go well (I had to explain what a Sonos Arc was) and ended up no further on. The person referred the issue to a product expert who basically said ‘There’s a compatibility issue between the Arc and some Samsung TVs’. Like, tell me something I don’t know.Their advice was to call Sonos and see what they had to say. I did, and we ran various diagnostics that all showed hardware was good and everything should be working fine. In fact, it sort of was at that point because the Arc suddenl

My wife doesn’t like the look of a sound bar like the Arc. Can I get surround sound with 2 pairs (4 total) sonance ceiling speakers and a Sub all connected through an Amp?

Hello everyoneI have a question for you,I have a sonos system so composed,1 Beam + 2 symfonisk x the tv (which I called living room),2 Play sl to listen to music (which I called multimedia). I would like to add the subwoofer but to use it mainly with music (almost never for videos) is it possible to do so?Because I saw in the app thatthe sub addition is only possible for the living room and not for the multimedia area.I thank you in advance.Maurizio

My Sonos Play5 just stopped working today. It doesn’t get any juice anymore. I used to think that Sonos was a high quality product.From an ecological perspective I don’t think I want to buy a product that only lasts 5 yearsFrom a commercial perspective I don’t see how a 15% reduction offered by support would make up for this defect. Are consumers supposed to spend almost 600 euros ever y 5 years on new Sonos products?

Yes, I'm afraid it's the old chestnut again.I've just upgraded from 1st gen. I had no problems as I was taking the audio out from sky Q into a toslink switcher via the optical adapter .I upgraded mainly for Atmos, so don't want to involve optical any more, so I'm taking HDMI from the Samsung Tv's eArc output to the Beam .As usual TV apps are no problem, but now I seem to have introduced the audio lag for Sky Q, which no end of adjustment will alleviate. Is it still a case of putting up with "normal" sound setting from Sky these days? I'm starting to think I shouldn't have bothered with the upgrade..

Some Blu-ray and Ultra HD Blu-ray Players have two HDMI outputs. Use one HDMI output to send video to the TV. Use the second output to send audio to a reciever/amp Does the Sonos Amp work by plugging the HDMI audio directly into the Amp?The reason I want to do this is to use the blu-ray player as a music transport (CD, DVD-AUDIO, SACD, Blu-Ray Audio) with the TV off?I do not want to use via the TV Arc port. (Please note I am aware that there is a Toslink to HDMI adapter for this, but the sound quality is reduced.)

I would like to connect to my Play 1 as my main computer speaker however I don’t see it in my Sound Preferences. I have 2 Play 1s, a Connect and a Beam. I have all devices connected on my iPhone and can see them in the Sonos app and through Airplay. However I can’t see the Play 1 in my Preferences, only the Connect and Beam. However, I can connect to the Play 1 in certain apps, like Spotify, through Airplay (on the desktop/MBP, the phone is fine). It shows up on the Spotify app, but not in my System Preferences as a sound source. Is something wrong with my set-up or is it not designed to connect this way? I’m running Monterey 12.1

FolksLooking for some assistance. I’ve connected my Sonos Arc to the ARC HDMI setting on my TV.  As I understand it, my TV is able to send Dolby Digital+ (which should allow Atmos for the programmes that are streamed in Atmos) but no matter what I seem to try, I only ever achieve 5.1 per the Sonos App. This is even the case when I am absolutely certain that I’ve set the Sky Q to Dolby Digital+ and am playing a suitable programme. It’s also the case on Amazon Video (I’ve played Jack Ryan, for example). Can anyone help or advise of anything I am doing wrong? It’s driving me crazy!

Hi all , just got a new TV and I have a beam gen 2 and 2 One SL surround speakers with sky+ hd , my TV has an eArc setting in the sound menu , if I select this everything is fine but Sonos app shows different formats that it's playing , shown in the pics , which format is better to use Dolby digital plus or Dolby multi channel pcm 2.0 was itv 5.1 sky movies ? Many thanks  

I have just tried to save to a new playlist and got a message that I have hit my limit.I am still on s1. Does S2 provide more space?

I’m using an Arc with a projector, and an HDFury to get audio. 95% of the time it works but occasionally, when I turn on the projector, TV audio isn’t detected.Is there any way, either on the Arc or the HDFury, to force audio back to TV? The only thing I’ve found that works is flicking off the power to the plug strip that powers *all* of my AV kit, as I can’t get to the individual plugs. In doing so, games consoles in rest mode get powered off, which they don’t like. It would be nice to be able to do this manually.

So when I select Dolby atmos Xbox series X I get a louder sound than native tv apps. I’m not sure if this is a good thing or a bad thing

I am still using a bridge which prevents me from upgrading my system to s2.The upgrade wizard tells me that my system will work fine without the bridge. But if I accept this and upgrade what happens if it doesn’t work well? Is there any way back?

Hello,I have a TV (The Frame - Samsung) and a Video-projector.They are connected to a video amp (onkyo 609).(Multiplie sources like PC, PS5, etc.. are connected to this amp).I'm thinking of replacing my 5.1 speaker system with several Sonos speakers (Beam + Sonos One SL + Sub).Questions:Can I send the sound from my Onkyo amp, to the beam, through the S/PDIF jack? And then, is it the BEAM that synchronizes the Sub and the One SL? I've read everywhere, but I'm having trouble understanding how to send sound from the amp to the sonos ecosystem ! thanks  

I currently have a Playbar with the wires (power and optical) plastered into the wall. If I want to change it for a beam is there any adapter from the end of the optical cable to the hdmi of the beam? The adapter from sonos is from hdmi into optical but I need the reverse as I don’t want to redecorate and run a new hdmi cable down the wall to Samsung connect box. Thanks 

I’ve downloaded the install app (142), and when I try to run it, I can’t get past the “Are you sure you want to let this program make changes to your system?” screen.  I’m running the latest update to Windows 10.Please help...