Talk Sonos Products

I was getting Dolby digital plus 5.1 (as it was showing in the Sonos app) while watching Netflix and prime video contents when I put the digital audio out settings on my Hisense TV to RAW. Since today morning it’s showing just Dolby Digital 5.1 rather than Dolby digital plus. But I couldn’t feel any difference in the audio quality. But how to make sure if I am getting actually Dolby digital plus 5.1. By the way the product I own is beam gen2.

Is it chuffing possible to have a clear and clean answer from Sonos tech or managers to understand WHY it is not possible to control SONOS volume with Mac keyboard keys but you have to go through several more clicks to invoke the Sonos controller????? What is the heck with you Sonos guys… why don’t you make it possible like it was on older systems??? I have checked the forums and you have always found a sneaky way not to plainly answer.I think it is about time you put the money where your mouth is!!! I am utterly annoyed.

I downloaded above app to my IPad.  Went to Browse/clicked on YouTubeMusic.  Screen shows up says no selections are available.   How do I add a selection to you tube music part of the Sonos App? 

Is there any use in adjusting speaker distance after trueplay? To be able to adjust the speaker distance you have to turn trueplay off, then do the adjustments, for so turning the trueplay back on. But after this is done, the speaker distance is grayed out. So I wonder if doing it this way will effect the sound, or are you just back to your original truplay distance?

I notice recently when I  change the volume My screen  on my iPad or iPhone dim slightly for a few brief seconds. Is that normal or if I done something wrong. Thank you

Hi, I hope someone have had similar issues and found a solution. I have a Sonos Roam connected with four Ikea Symfonisk speaker. The problem I am having is when I connect eg my phone with the Roam to play music via Bluetooth and streaming to the Ikea speaker, the Ikea speaker frequently stutter, they stop playing for 1s every 1-5 minutes (not the Roam). I have updated all products and tried to reset the Roam (also Symfonisk s) a couple of times and I have set the Routers Wifi channel to a different than that of the Roam. Also at some point I somehow figured to configure the Synfonisks WM to 0 (afasik the Roam can not use WM:0 this is always WM:1). After I reconfigured them, the problem was not present, directly after and for maybe another day. Thereafter (since 2 month) the problem is present again and always. I don't have any problems when playing Sonos Radio (TuneIn) an all speakers (incl. the Roam).  Does someone have a similar setup and has the same problem (or not)? Is there anyth

Hi, I have just been given a Roam as a gift to add to my existing Sonos suite.  I have the older technology (Play 3 and Play 5) using Sonos 1.  From what I am reading it appears I cannot link the 2 together.  To use the Roan I have to be on Sonos 2, but if I upgrade to Sonos 2 are my Play 3 and Play 5 speakers rendered useless?

My wife has the S1 app on her Ipad and Iphone and have the S1 app on my Android phone and also on my Windows laptop. The app only works on my Windows laptop, not on any of our other devices.We have gotten the REALLY annoying requests to upgrade to the S2 app when opening our S1 app. We have declined because we know the S2 app is not compatible with our speakers. What is happening now is the S1 app loads but then tells me all of my speakers are incompatible and wants me to update to the S1 app (which I am currently using), then a Sonos update screen pops up with the option to update, I select update and it looks like it is updating, then I get a Update Problem screen, and an option to try again which just puts me in an endless loop.Is this an app problem or is Sonos not supporting the older speakers any longer? Is my only option to download an unapproved controller app from Play Store?Also, I have tried rebooting the speakers and router. It didn’t work.

We have a large investment in our Sonos system, and use the S2 apps on MacOS and iOS/iPadOS (all current OS versions), With the exception of bug fixes and firmware updates, I haven’t seen a single user interface update since its release. Note that while we have an AppleTV (and 3 Apple Watches), we never use either to control Sonos, so I’m not looking for apps on those OSs - just updates to iOS would be sufficient though sync’ing the UI in MacOS and iOS would be very much appreciated.Given Sonos’s premium market positioning (and cost), I expect that at a minimum there would be updates and improvements to the UI, making it more current and better organized like other apps and systems. At least some functionality improvements should be included as well. The app is completely static from the user standpoint. Are there any plans or projects in the works to update the app’s UI and features? If so, can you provide details as to some of the possible changes as well as rough timeline? I’m consi

Hi there, I’m relatively new to Sonos, buying a number of items last year.  I later added a Beam to my bedroom TV which sounds great.  About a month after I bought it, the Beam gen 2 was announced - a little annoying but I have no issues with the quality of my original Beam.  But I had no idea when I bought it that it was so due for replacement or would have waited for gen 2.  Today I got an email from Sonos offering me 15% off to trade it in for a new Beam. Is my old Beam likely to be obsolete and stop working soon (it is less than a year old). I have read about Sonos making older stuff no longer work and a little concerned. 

All of a sudden my controller on my iPhone as well as my pc do not control my sonos system . I have unplugged  all 9 sonos products, rebooted so many times and it still is working intermittently if at all. It is getting frustrating. Do you have a solution?  

Just got my Move a week and half ago, joined with rest of my system no problem.  First issue has been battery dying within 18 hours.  So in trying to fix that problem by resetting it, turning it off for 30 secs per Sonos suggestions, I am now having issue of the Move staying online.  Every time I go to use it, it’s offline.  Once I turn it back on manually, battery is at 85%, so that’s not why it’s offline.  I added a Boost last night to try and ensure my WiFi is stable.  My worry was, it would go offline if it loses WiFi.  Problem still exists.  Looking for suggestions.

Hello im not aboe to make a VAT free purchase one EU country to another - I did this in February now its not showing an option. I was told on phone last week its a site priblem which should be recolved soonIm buying in a Cyprus company for business use.  

I know Sonos does not release any of it's future plans but I'm just wondering about future speakers.Does any suspect or think Sonos may offer Atmos enabled rear surround speakers. I see quite a few brands have Atmos sound bars plus Atmos Surrounds.I'm adding more Sonos speakers to my home but If rather just move my current Sonos One's that are currently surrounds to other locations in my home if there is any hope of new surrounds coming.  Do I want to play the waiting game or take chance and purchase new speakers now 

I have a oled Lg Tv and just hooked up a arc and two one SLs for surround. When watching a movie with Dolby atmos everything works great but with DD+ 5.1 sound only comes from the arc.  Below are pictures of how everything is currently set up. The arc is hook through hdmi arc port and is set to auto not pcm  

On another forum people are mentioning that they’ve had emails from Sonos about their Play1 speakers and that they are now eligable for upgrade…. I never seem to receive these emails from Sonos so though I’d check my system and upgrade information.According to this information, 4 of my Play1 speakers and 1 Sonos One (Gen1) speaker are now all eligable for upgrade and are not compatible with S2 and I can stay on S1 if I like. The thing is, I’ve been on S2 since it was first released so they must be compatible. I’m quite confused now!!  

How to stream Amazon Music 360 Reality Audio on Sonos system? I am trying to do so via Amazon Music app but 360 option is not available.Does Sonos even support it?  

Am I the only new user who thinks that Sonos speakers will not work with Youtube is something I should have known about before I wasted my money on the damn thing?

HiI just got my sonos arc.I connected it to my samsung UA55F6400 tv ARC HDMI connectorAlthough My TV supports Dolby 5.1.The SONOS app shows the output only as Stereo PCM.Why is that? 

We have a Samsung Frame TV (which has a One Connect Box) in our Kitchen and we have Sonos amps located in our Garage which has the AV rack. The Kitchen has ceiling mounted speakers which are driven by the Sonos amp. What I would like to do is to have the TV’s output sent to the Sonos amp. I have 1 CAT6 cable that runs from the AV rack to the TV where it is plugged into a switch and from the switch, I have a cable that goes to the back of the One Connect box and another to the SKY Q box. The Samsung One connect box also has a Optical Out so can I use this output and provide the output to Sonos using the ethernet cable and some Ethernet connector. However, this means that I cannot use the ethernet cable for anything else. In reality, I should have run more cables but it is too late now. 

So I recently bought a Samsung q800a neo qled 8k TV and has decent speakers as it is. If I buy the ceiling speakers and amp and connect to TV will I only get sound through the ceiling or will it be ceiling and TV? And will this be the same if I use Spotify on the sonos app? 

I've got a Playbar connected to my TV paired with 2 Play 1s as surround (no sub) My PC used to be connected to a half decent Sony surround amp via toslink with 5.0 speakers. Only I wasn't using it - I was using headphones through a USB DAC 99% of the time. I've also got 2x Play 1s in my study for music.I think I still want my PC to have speakers, so I'm thinking.…I've got my upgrade discount to use. I could replace the Playbar connected to the TV with a Beam gen 2. I can't see how I can justify (room size?) or really afford (wife) an Arc.I then use the playbar toslinked to my PC. It can also replace to 2 x play 1s, which are then spare.Any downsides?? How much of a downgrade / upgrade will a beam be compared to the playbar? That leaves me with some spares.... How steam proof are Play 1s??  I've got a "spare" play 5 that I use around the bathroom (not in) and I kind of think a pair of 1s on the floor in the bathroom might be better? (obviously I could use the play 1s as surround speaker

Hi all,I currently have a Playbase but I’m moving to a new property and would like to up my Sonos game!  I’m planning on buying two Beam’s (Gen 2) as TV speakers, and 2 One SLsOne SL will be in the kitchen and the other in a bedroom and I’m figuring I can move them into one of the TV rooms for enhanced viewing experience when required by creating a group?My actual questions relates to a central ‘hub’ - what I’m wanting is a screen, on which I can watch, say, Netflix if I choose, in the kitchen (sound from the hub or One SL) or stream music via Spotify, sound from the One SL and/or Beam.Does anyone have any experience with different hubs and pros/cons of what I’m hoping to do (or if it’s even feasible)?   I’ve been looking at the Nest Hub 2nd genThanks in advance

Hello all! I’m building a Ramada in my backyard and need to power four ceiling speakers. They’re rated at 140watts and 8ohms. The scourge will just be my phone or an Elena device. I like my neighbors to hear my music. Any help would be great. Thank you!!  

Hi, I have a beam and 2 play 1’s as my TV setup connected to HDMI ARC. Been working fine for over a year and I haven’t changed any settings I have audio ouput set to follow content so depending on channel/show it will change from Stereo PCM to Dolby 2.0 and 5.1. However all of a sudden when changing channel or entering an app eg Netflix where the output is changing between one of these there is a sharp bleep noise lasting 1-2 seconds which is pretty unpleasant almost everytime you change channels. Any assistance? I don’t want to have to change audio settings to just pcm as kind of defeats the surround sound point! Thank you