Talk Sonos Products

I use my TV mostly for Dolby Vision & Atmos content and Music streaming which the Beam tends to look after itself. However the PS5 gives me too many options for my small brain, any advice would be greatly appreciated.Currently set to AV Amplifier / Linear PCM / 7.1 and is appearing as such on Sonos app.

I have now tried three times this week to order a Sub Mini to go with my Sonos Beam, and each time my order has been cancelled by the Sonos website.I contacted sales support and they say that their system faced an integration error that cancelled customer orders in bulk?Anybody else struggling with orders on the Sonos website?

Hi. I’m thinking of getting the new sub mini for a room that has a Playbase and two Sonos Ones? Is this a good match for the sub? I think the Playbase already has a sub in it. So maybe I do t need the sub mini? This is for tv and music, Does anyone have any insight? thank you!

Hi,I am new to the whole audio surround system and I have a question. If I have the Sonos-Ray Soundbar along with a few Sonos-One G2 speakers can I play music on the Soundbar along with my Sonos-One speakers or is the soundbar only able to play sound from the TV? Would I be able to use the soundbar as an extra speaker when I’m playing Spotify?

So I first apologize because I know this topic has been asked repeatedly, but this time it’s a little different…… Is it possible to get Atmos quality sound if the speakers were positioned closer to the ceiling?  In my living room we have 20 foot ceilings (not vaulted), but we also have a ledge that goes up about 12 feet.  I wasn’t sure if being higher would help reduce the distance for the up-firing speakers?  Thoughts?  Or does anyone have suggestions for another sound system at that would be a better fit for my room type?  Oh we also have a Sony TV with the acoustic surface so the sound projects directly from the screen. Not sure if that would help with choosing a sound system. 

Hey All, I plan to install Arc to complement a 65” LG G2 and would like to mount the Soundbar above the TV screen. Will trueplay compensate for the placement? Has anyone been successful with this arrangement?  

I have 5 Sonos speakers. I simply restarted my router and now all my speakers are gone. Can Sonos explain this and not blame the user, ISP or router manufacturer. Rather than spend half an hour reconnecting all of them many that are physically out of reach can Sonos explain their incredibly poor performance? If there’s a technical bypass please let me know. Otherwise I tell every person to run from this brand for there technical ineptitude and lack of reliability.  so tired of going thru this process every time the router gets reset 

I have been using a Playbar for years.  The optical port is now broken so I’m looking for a replacement.My LG C1 has an HDMI eARC port so I have been looking at the Beam or Arc.Conceptually I don’t understand how eARC works. So if the eARC port is HDMI 2 then I run an HDMI cable from 2 to the soundbar and that HDMI port is now solely used for audio?Luckily on this setup I have a free HDMI port so it’s not a big deal but paring down 4 ports to 3 to use one for audio might be problematic in other setups without a receiver.Do I have that right?  Sorry for the newb questions!  Thanks

My content (movies, TV shows etc.) is on a wired network and my wifi is on another network.  If I buy the surrounds or the sub (I have a Beam Gen 2 coming), will this setup work properly so I can get the full experience of the Sonos system?  BTW, I have a Samsung Smart TV with ATMOS that will be served through the eARC port on the TV and my Android phone will be on the same network as the Sonos speakers.

My Sonos Roam is 14 months old and has stopped charging and functioning completely. When sat on the wireless charger no lights turn on. When plugged in to USB-C the orange light comes on, but nothing works. I have tried all the troubleshooting steps (factory reset, charging overnight). According to the support line my only option is to get a 30% off coupon code and buy a new one. Any experience with this. 

Hello All, My set up is an LG C1, beam, Sonos One and a mini-sub.  When playing Dolby atmos quality streams it plays correctly in Dolby atmos. When playing in Hulu or other tv shows it plays digital pcm2.0 stereo as expected in some scenarios. When this occurs I notice my rear speakers during that time play some of the audio well but I hear a faint “whispering” or buzzing while voices are talking or during some of the scenes during older shows, due to the attempt of what I understand as upscaling and just being quieter which is very annoying at times.Is there a setting or option that is better to handle this or am I missing something here?  Or during these shows just lower the tv surround via the app?  If it is lowering the tv surround is there a way to automate this up and down?

Hi guys, I own a Sonos arc from 1 year. Biggest disappointment for me was not to be able to listen the audio from my ps5 in pcm because for some reason it doesn’t work, and the audio sounds so bad and low volume, and I had to switch to Dolby to have a nice sounds. Is this still a issue today 22 October 2022? It’s the problem my LG C1 OLED ? Or is the arc? Do you have the same experience with other tv brand?Thanks.

Hi I had the dreaded Java Script error and while sonos says that it's your phone or router it's not. Apples 2FA blocks the android platform.  If you use another iPad or iPhone and log in, it logs in no problem.  It's 100% not you. It's CrApple 

Hi,I’m remodeling my house  down to the studs.  I’m planning on doing in ceiling speakers in family room, kitchen, mater bath.  The Sonos in ceilings are too expensive so I was going to do non-sonos in ceiling connected to Sonos Amps.  We entertain a lot so I want to be able to have music on in the living room, kitchen, family room and backyard, but I want to be able to control which is on when and sound levels to each speaker set.Can you pls advise on what I what I think I should buy?Family room w large tv (this will be the “media room”: I was thinking sound bar and in ceiling dumb speakers.  Can I connect the Arc to dumb in ceiling speakers?  do I need an Amp for that?  will there be any audio lag?I think the Arc surround package might be a better way to go, esthetically, I’m not keen on having exposed speakers in the corners of the room.Living room w Samsung Frame 55”This will be the room I’m sure I’ll watch weekend sports while the kids are in the family room watching Disney+.  thi

Accoring to my system overview the Sub is gen2. But the production date on the serial number is 1503. So how to tell if it is gen1 or gen2? Also the ring around the middle is more silver and also the Sonos letters are more silver. When I look at gen2 these are more black.

Hi,I’m remodeling my house and most of it is down to the studs.  I’m looking to do Sonos for the house, I was planning on doing in ceiling speakers in family room, kitchen, mater bath.  The Sonos in ceilings are too expensive so I was going to do dumb in ceiling speakers to Sonos Amps.  We entertain a lot so I want to be able to have music on in the living room, kitchen, family room and backyard, but I want to be able to control which is on when and sound levels to each speaker set.Can you pls advise on what I’m thinking?Family room w large tv (this will be the “media room”: I was thinking sound bar and in ceiling dumb speakers.  Can I connect the Arc to dumb in ceiling speakers?  do I need an Amp for that?  will there be any audio lag?I think the Arc surround package might be a better way to go, esthetically, I’m not keen on having exposed speakers in the corners of the room.Living room w Samsung Frame 55”This will be the room I’m sure I’ll have to watch weekend sports while the kids

Hi, I see interference with sonos speakers after getting sky q is not unique. Have had sonos phone chats but problem repeats periodically.  Would a sonos boost be guaranteed fix to problem /Thanks.

https://www.mountson.co.uk/products/p/premium-floor-stand-for-sonos-five-and-play5

I don’t see much info here on room size and sound proofing for Sonos. I’m sure I’ve mentioned this here before. Our audio/video room is approximately 30’x20’. The floor is ceramic tile. I have all of my audio (stereo) & video set up on the back wall which pretty much takes up most of the 20’ side. My Sonos 5.1 (Ones/PlayBase/Sub) is included. I have new Sonos Fives coming this week. They will replace my Ones for surrounds. The Sonos sounds good with the Ones but I’m expecting the Fives to sound much more than the Ones. Right now my 5.1 isn’t true 5.1 as the Ones are alongside my Sony Bravia 75” tv so they are facing forward. I want to put the Fives on the sides of my sofa. I don’t have floor stands for the Fives yet. They will be facing forward until I can purchase Flexson stands. I feel the room size is perfect for watching tv and listening to audio. Can I make the sound better by place my Sub on a rubber mat or carpet square? Also if I add a rug underneath the coffee table would

I just ordered a pair of Fives. They should be arriving sometime next week. I’m excited about my newest Sonos purchase. I told myself I was done with my Sonos setup before 2020. I guess I lied. They will be replacing my Sonos Ones in the TV room which is in 5.1 with Sub/PlayBase. Do I need to be worried about my PlayBase being outdated anytime soon. Will the Fives make a perfect fit with the PlayBase and Sub? 

All of a sudden my old Playbar has stopped working with DTS encoded Blu-rays. It works fine with Dolby encoded discs and standard TV/streaming outputs but for DTS discs all I get is silence. It has worked perfectly well for years and I haven't changed any settings because I'm on the S1 app. As a test I disconnected the Playbar and everything works fine through the internal TV speakers. I'd be grateful for any suggestions that might help resolve this.

Hello! I’ve moved into a house where there are speakers in ceilings in every room (8 rooms) going back to one control which is currently a CD player. I’d like to upgrade to a Sonos to control each room separately. What would be the best way to do this?

More for management of Sonos vs. a conversation. I ordered 5 AMPs, three in late June, two in late August. No communication on any status until I called in early October. I was told all five would ship 10/18, but only the 2 ordered in August actually shipped. The June order is now expected to ship 11/18. Called Sonos again (no proactive update) and they said there was an issue with orders from June and July and those were skipped.Note to those with outstanding orders, it appears you have to call about items to get them shipped otherwise you may never get moved up the list. Also, products in demand ship monthly.Notes to management of Sonos, 1) you need to communicate, even automated communications are better then nothing, 2) if a product really is in short supply it would be wise to ensure you are working the oldest orders first, 3) ease up on the marketing emails if you can’t supply product, I get several a week, and 4) treating customer like this over time can erode the loyal base you

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