I got a brand new pair of Sonos One SL’s only a month or two ago and have just had an ant colony error out from inside it.
I’ve been in touch with Sonos and they’re denying me a replacement because they say ants aren’t mentioned in the warranty (lol, of course not..why would they be mentioned) and their other excuse is that besides the ants, the postal service won’t ship the speaker back because of the ants (what kind of a bizarre answer is that??) and therefore they won’t honour the speakers warranty. I’m actually quite shocked by the customer service I’ve received.
I’m going to contact the ACCC and the Department of Agriculture, Fisheries and Forestry. My wife is also in species discovery and has some friends who happen to specialise in ant identification (pure fluke but amazing) so hopefully I can get the species identified pretty quickly.
I can see I’m not the first person to experience this issue, however Sonos appears to have
closed the previous conversations down already.
Anyone have any advice on resolving this sort of issue with Sonos? Just looking for a like for like replacement off an essentially brand new speaker.
cheers!
