Talk Sonos Products

I was using my sonos roam by bluetooth to play an audio from youtube video and all of the sudden it’s broken. It let out a loud sound and i can’t even turn off the device. I tried pressing and holding the power button for sometime and it’s still not getting off. The device shows a blue light but it is not blinking like when it was when we want to connect through bluetooth. This happened around 1 hour of using it. I had this speaker for around 3-4 weeks already. How to fix it?  Moderator edit: combined posts

I am needing to find Bluetooth speakers that can be placed in 6 individual rooms, but all connect to a main speaker. Any recommendations from Sonos?

Sonos has taken a major step back, by users not being able to control volume on app using iPhones.YES! I regret buying into their eco-systemsSonos also failed to notify customers of "THIS MAJOR CHANGE" Shame on you!!You should advise future buyer of this "MAJOR CHANGE!  Post it on your home page? Of course not, the suckers will find out later.I expected better from a company with great  speakers & sound!Why would you stoop so low and NOT provide customers who spend so much money on you speakers a better experience using your app? We all know their not cheap.Dont blame Apple, because  it is SONOS we spent many on.OH we were able to use it before, duhhIt seems Sonos cant or won't upgrade their setup. JP

Hi, I recently bought my first Sonos speaker (Sonos 5) and I’ve plugged it into my Echo Dot (via a double-ended 3.5 cable) so I can hear Alexa and use her to play Spotify Premium.  It seems to work well.  I'm now thinking of adding a sub and a couple of Sonos 1's, but before I do wanted to check whether these additional speakers will also 'connect' to Alexa and play nice.  Obviously, only the 5 will be wired to the Echo, but will it send the audio it receives from the Echo to the additional speakers?If the answer is no, then perhps one of the Sonos 1's I get should be the model with Alexa built-in, in order to get Alexa to play Spotify to the group?  In fact, I suspect this setup would likely be better than wiring to an Echo?Justin checking before I add more speakers and find out it won’t work with Spotify/Alexa to void disappointment.Many thanks! 

Why is the 25% sales price recently offered in an email reverting to the 15% upgrade discount in the cart?

Hi All. It’s a relief that Sonos has identified the bug that’s causing the bass distortion in Sonos Arc. Thank you @Ryan S for working with the Sonos Communty to identify the problem quickly. Having said this, I believe that Sonos still needs more work to make the Arc sound as it was advertised. Currently, multiple people on Reddit including myself are reporting the highs being too high which sort of feels “harsh”. This improve the speech clarity and brings out details in the movies, but the warmth in speech is lost because the voices sound thin and metallic (for eg. actors I know having heavy voices don’t sound heavy). I was expecting the mid-range to be a lot better considering the Arc has 8 woofers.  I have tried TruPlaying twice without success (Turning TruPlay off produces muffled sound). Adjusting the treble also did not help much. Loudness turned on and off does not make a big difference either. May be, this is how the Arc is tuned?!  Anyone else feels that Arc is over-empha

Bought new amp to connect tv to the good speakers that are already in place. The amp plays Apple Music etc through the speakers but the TV will not play the sound through the speakers. I have tried both HDMI ARC and tried optical output the the adapter. 

Hi, sorry about my english.I have Sonos Beam gen2, Sub Mini and 2 rear Sonos One Sl.My room is not too big, and I am in love with my set up.I am thinking about upgrade something. Do not now where i will find more improvement, going for an Arc or replacing the 2 rear One sl with 2 Era 300.I read about people can not hear dialogs as well as it must be with the ARC.Do Sonos use to made offers better on Christmas than Black Friday  for Era 300 (15% off with renove plan now) or ARC (now 799 Euros?)

Hi all, i have a ZP90 with an external DAC and i want to check whether the ZP90 can output 24bit audio via the digital output or do i need to upgrade to a Port? my whole system is S1 so would prefer not to have to create two systems but would love to try UHD audio.  

I have a sonos arc. I also have a KEF KC62 sub (wired) and would like to pair them. Any help how can I bridge the two together? I know there is a device to make the KEF KC62 wireless, then i can bridge the two so i can control from the sonos app. please list the item(s) i would need and how ? thanks

Hi all!I am picking up my Sonos One SL pair today. I am looking for stands to put behind the sofa. The one from Sonos, Flexson and Sanus. I baby my speakers very much and don’t let kids near them but I am afraid neither of these are secure enough. The fact they just sit on top of the stand pole is unbelivable. What do u use and how are your experiences?However, I came accross the Soundbass stands which offer a unique locking mechanism so the speaker is secure. Has anyone one o these and how do they compare?Neven 

How do we convince Sonos to allow for two sub minis to be paired together on a home theater system. The sub mini fits better in all cases in my  space. The sub mini has an amazing design and looks great. Really want to add another!

In my living room i have an Sonos Amp with 2 passive speakers. In the kitchen and outdoor i have sonos ones. I consider to by a victrola stream turntable. Is it possible to wireless connect this turntable to the Amp, so that i can play vinyl through the passive speakers? The Amp is in a closed tv cabinet, and putting the turntable nearby is not an option.

There is a significant difference in volume when switching from TV to music on my soundbar, ones, sub 5.1 system. Comfortable listening on the TV becomes way to loud when switching over to music. Have to remember to turn down the volume when switching over. Is there any way to adjust this so the volume is the same for both.

ik have a beam gen 1 and  2 Symfonisk lamp gen 1 for surround.  now i upgrade tot symfonisk gen 2 and is not working? compatibel problem? 

No sound on Beam 2 when yhe Bluetooth sound from Roam is shared with it since one week.

I read in another forum that sonos is testing new Arc hardware. What's up with that?

how do i sync my spotify acc with sonos not just syncing spotify but my actual acct so i will have access to all my libraries and playlists etc

Hola, me gustaría preguntaros si se puede conectar un SUB de 3ª a dos sistemas diferentes en la misma habitación? En el mismo cuarto tengo una ARC con dos Ikea Nordisk con la TV, y aparte dos FIVE con los que escucho música. ¿Puedo unir el SUB a ambos sistemas y usarlo individualmente si escucho música con los FIVE, o con el sistema del ARC cuando veo la TV?

Hi all, Thanks in advance for any help you can offer. I’ve seen another post that never got resolved, so hoping to finally nail this one. The setup is simple. Sonos amp connected to two speakers (working perfectly), and a sub RCA line which is split into two RCA going into a FOSI subwoofer amp. I don’t know why, but the Sonos AMP is just not passing a signal to the FOSI. I can confirm that everyting from FOSI to the sub is working correctly, as if I play music via bluetooth to the FOSI (it is a BT receiver as well) the sub functions well. I have confirmed that when trying to use the Sonos AMP I have the FOSI set to the connected inputs and not BT, so it’s not that.  So…. any ideas? Oh, and I turned on the SUB option in the Sonos App, so it should be functioning properly.  Thanks so much for any thoughts. 

I currently only have one Sonos beam & had a couple of questions regarding streaming music.Is there a rule of thumb on how much data streaming music will use per hour? When I add a satellite (or more), will they all share that one data stream, assuming they’re all synchronized to play the same thing? Are any of the streaming services better than others in terms of bit rate, or is that even an option?thanks!

Sharing what worked for me, as the documentation in the original Zoneplayer ZP100 manual, online, and even in the Sonos S1 app could be MORE detailed and explicit about button presses, here is what worked for me when adding my old ZP100 to my existing sonos network. I already have another  ZP100 connected and am using SonosS1 app on mobile and on my computer. Firstly, be sure to use the Sonos S1 app on your phone, as the other sonos controller app isnt backwards compatible to the ZP100 and other ‘old’ amps and zone players ( on a separate but related topic if you have the newer app and a system mixing old and new - you can either run 2 separate sonos networks, or down grade your newer devices as per instructions here https://support.sonos.com/en-au/article/set-up-separate-s1-and-s2-sonos-systems) .  this ZP100 had been connected to my previous network, but as this one has a new name and probably lots of updates on it, It needed a ‘factory reset’. (the old way to set the zp100 to pairin

Hi there, I frequently use my Sonos system to stream live radio, and I exclusively listen to add-free stations. In the past, TuneIn Radio, and then Sonos Radio have worked perfectly well for finding and streaming my preferred stations, but over the years both services have added more and more pre-roll and even “mid-roll” advertisements overlaid on top of the original stream. The best solution I have found for this annoyance is to load the Streaming Station URLs manually in the Sonos desktop App. It is a bit of a pain, but it a one-time pain, and way better then listening to the ads. But I really do miss the station artwork. Please add the ability to load custom artwork alongside custom streaming URLs in the Sonos app!

Hello All!  I am looking for the best possible audio settings based on my Samsung QN90B, Apple TV 4k 3rd Gen and my Sonos Beam Gen 1. I am using the HDMI to connect the Beam to my TV.  What setting should I select under my Apple TV Audio Format? Change Format > Off OR On with Dolby Digital 5.1 as the new format?    Samsung TV settings - if I select change format on within the Apple TV settings, I get three options under the Samsung TV digital output audio format: PCM, Auto or Pass-Through. if I leave change format off within the Apple TV settings, I only get Auto or PCM.   Overall, what do you think would be the best settings recommendation for my set up? Note that when I select Dolby digital 5.1 with an Apple TV I feel like I’m getting some lip sync issue. Is that normal?  Thank you in advance for the help! 

I know this sounds trivial but I’m having trouble connecting a Play 5 with my S1 app.  It was disconnected during troubleshooting trying to get my existing S1 system speakers to work with the new S2 because I just got a Beam Gen 2.  It is the only holdout - it can’t work with the S2 but it is now disconnected and so I need to get my S1 app to recognize it.  Currently, it has an ethernet cable connected to it and is powered on.  In the S1 app (after I reset it) I get the option to set up a new Sonos system, or connect to an existing system.  I choose connect to existing system, and then get “Use Sonos S2 app” or more options menu which essentially lead me full circle back to resetting the app.  My conclusion is that SONOS wants me to have a “new” app (new credentials to log in) to the S1 app.  Nothing seems to be working.  Would it be appropriate to simply unplug the existing S2 devices in the house and then try to connect my Play 5 to an existing system?  Fooling the S1 into thinking t