Speakers

My status lights are turned off in my app, but they seem to be on on my speaker. Any suggestions?

The serial number is 1706 ************Thank you.Moderator edit: Serial number removed

Your product is absolut trash. Spent 3 days trying to connect the sub mini to my beam. Packing it up and returning. Product is trash, customer service is trash, support is trash(spent 2 1/2 hours with them) and the company is trash.Should have listened  to all the bad reviews. I have done all your steps at least 20 times. I have a Bose system in my living room and it literally took 10 minutes to get it up and running. Will never recommend this product to any one of my customers.  Thanks for nothing.   Sent from my iPhone On Mar 25, 2025, at 6:23 PM, Sonos Support <support@sonos.com> wrote:

era 100 does it need a power connection

I’d like to restart the conversation about adding the ability to pair two sub mini’s in the same system.About a year ago, a Sonos rep replied to one of the many closed threads about this that it ‘could’ happen, but he wouldn’t confirm.I’d like to cast my vote for what should be a fairly simple thing for Sonos to do (since they already have this feature with the subs gen 3/4).   I have a small condo and personally prefer the tighter sound of the sub mini, but would just like to have another to spread the bass more evenly throughout my living roomAnyway, I hope Sonos has this on the table as a feature they might add.  It’s basically money I’m ready to spend that’s being left on the table for no other reason than Sonos seems to want to arbitrarily limit this product.

I just. purchased an Arc Ultra Sound Bar.  How do I make this first set up for Blue Tooth use?

This has been going on since the disastrous app update last May.  In the middle of a song the sound will just stop.  If you look at the app it is still playing, the phone wasn’t in my hands so I didn’t touch anything.  It happens with a bunch of different speakers, sometimes one of a stereo pair, sometimes both, sometimes it’s 1 out of 5 speakers, sometimes all 5.  No pattern I can find.  After messing with it, changing speakers, stopping & starting the music, rebooting the app, sometimes it will just start working again. anyone have any ideas or do we just chalk this up as another of the million bugs in this fiasco they call an app? And please don’t say “unplug all your speakers” since half of them are portable and have batteries.

Hey! any ideas why my Sonos roamdefaults to a volume of 15% rather than just remembering the last volume I used? thanks!

I have two Play 3 speakers that used to play fine, then they started disappearing from the network and neither Spotify nor the Sonos app could find them. In the end I factory reset them.Both played nice during the reset, and the app found them no problem.. I went through the process where they play some bell sounds and the app declared they had been added. But there was still no sign of them. So I rebooted them, rebooted my phone, took them to another room, and eventually gave up and went to bed. Next night I tried again. Still nothing. Then suddenly, one of them started flashing green, and the app added it. Yay, one speaker works. However the second still refuses to connect.The mute light is solid white.Both speakers are on the network with IP addresses - the same network as my phone - and both are sending low levels of network traffic, and have been the whole time.What is going on here? How do I fix it? 

I have a gen 1 play 5, with 3x play 1, 2x play 3 and sub. I have factory reset the play5 and want to remove from system so I can update to new app. Don’t want to loose playlists, or have to start again. when I try to update to existing, on my network it says I can’tunsure as to why?? Thought it might be play 5 as 1st gen…. Can anyone please help🙏

I often listen to jazz playlists and the music plays with sudden stops and starts again few seconds later.It’s very annoying.Irene Lepicard 

The second speaker for my move isn’t showing as connected. Got a new router and finally after multiple hours got the move connected. Any suggestions. thanks for the help 

I have a 10+ hear old Play 1 using the S1 system. I am considering purchasing an Era 100 for a stereo setup with voice control.Can I expect that setup to work resonable well or is it a bad idea?

I set up the Sub Mini with an Era 100 stereo pair. However, the Sub Mini does not play audio when using the Sonos app to stream Spotify.  Does this simple setup require something else?

I just purchased my Era 100 to connect it to a Samsung Monitor. The speaker connected to my iPhone and iPad perfectly but not with the monitor.The monitor does not have bluetooth so I bought a bluetooth transmitter and it works perfectly with my AirPods and Sony earphones but not with the speaker. The Sonos app indicates that it's connected to the BT transmitter but there is no sound. I also tried to connect the speaker with a 3.5 mm jack and nothing, no sound. do I need to buy a better BT transmitter? I bought a random one from Amazon or do I need the Sonos in-line adapter?

EDIT: I made a mistake, it's not a Gen 2 but a Gen 1! I don't have Bluetooth on it. Hello,I changed my Wi-Fi network, so I wanted to reconnect my speakers. I can't do it via the app, even though I connected them directly to the router using an Ethernet cable that I had tested and confirmed to be working.I then performed a factory reset on my speakers.I left one unplugged, wanting to set them up one by one.I tried the wireless setup—nothing worked.So I plugged the speaker into Ethernet, directly into my router, and attempted to set it up via the Android app (I'm using a OnePlus 11 in perfect condition, with the latest version of the app, which I even uninstalled and reinstalled to test).I also tried with my Samsung S5E tablet, but got the same result.The speaker is blinking green, everything seems fine.In the app, I tap "Add a speaker," select my Sonos One, and the app stays on "Preparing your Sonos One" for a while.Then, after about a minute, the app says, "Connection to your Sonos One

Hi all I have what I guess is old tech now in a Play 1, been a superb servant for many years. I have a problem connecting wirelessly after changing broadband providers. Factory reset it, and sets up fine with Ethernet cable, but I'm having trouble updating network ( saying no product found) whilst wired up with the cable. If I unplug from router it simply doesn't find the device. Any help hugely appreciated

just got eras100 2 of them. how can I get both to play from my computer. it only lets me have 1 output??"

Sonos forgetting all my speakers...  why 

My Sonos is up to date. It’s a Sonos one. When radio is playing through Alexa it skips in the track

I have 12 ports and while i airplay or use my android phone to airplay to any of the zones the connection will play and then after a few minutes it drops and disappears from my samsung S25 or any ios device. i can restart and only get a minute or two of streaming.i havent tried on the Sonos app but i really want to stream music from my device (Spotify and Tidal)i see many post over the years regarding same issue, has anyone found the solution?TIA

I have just taken my speaker off ethernet to place it in my kitchen. For 2.5 years the speaker was left in its box as the house was getting refurbished. Only used it for a total 5 years. Now discovered the wifi has probably never worked just like the thousands of other units that had defective wifi cards. Sonos have only offered a 30% discount on a new one. No attempt to repair mine even knowing they have a reputation for bad network cards. Telling me it has worked for 8 years is not good enough.Have told Sonos that a couple of honest reviews will help another perspective buyer think again about products that should be recalled when so many have been defective, instead of fobbing off people who have spent so much money for products that have not undergone thorough testing. Moderator Edit: Removed and recorded personally identifiable information.

When I try to connect my play1 to the system, the play1 do not play the sound-pincode. Is there a way to connect the speaker without it?

How do I factory reset Sonos ones?

Hey all. Would welcome any assistance as this has foxed both SONOS and BT support. I’ve a BT Smart Hub 2 as main source of internet A Sonos Boost is connected to the Smart HubThe Smart Hub is connected via ETH to a UNIFI Dream Machine (DM) HubA UNIFI PoE network switch is connected to the DM4 UNIFI POE WIFI discs are connected to the PoE network switchThe NETWORK NAME AND PASSWORD are the same for ‘all’ devices Since the last SONOS APP update (S2) individual speakers and now entire room Groups have dropped off the AppI’ve tried connecting the Boost to the UNIFI DM but no change I’ve also manually reset every speaker in the house, re added them and tried updating the network. Though it appears to add them fine, they don’t then appear in the App!  It’s starting to drive me mad and I know there are some issues with old SONOS tech and how it works with UNIFI.  Thanks in advance!