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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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6013 Topics
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njcnycContributor I
posted in Speakers
Wifi and speaker stability

Hello Sonos people! I am in a five room apartment, I have pretty reliable 60/70 mbs internet, wired to 3 nodes of Google Mesh wifi (purchased 2018). My rooms are setup (wirelessly) as follows:LR - Beam, Sub Mini, two OnesDR - Two OnesBE - A single OneKitchen - One plus RoamThe problem I have is the speakers drop randomly and become non-responsive in the app. Is there something I could do to achieve more reliable service? I love my system, but it is also making me insane. Any guidance - including whether to buy a new router, and if so which one - would be much appreciated. 

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Andrew McCletchieContributor II
asked in Speakers
Connect Era100 to CD Player

Can someone please advise in simple terms,...can I connect my old CD player from my HiFi stacking system to Era 100 ?I want to play my CDs through the Era100 with no other equipment in a simple two piece set up.I believe I use the Sonos Line In adaptor with other cable adaptors, but what do I need at the back of my CD Player ? I have Analogue Output LR and Digital Output Coaxial ?And very importantly, no sort of Amplifier required ?I have trawled the advice online but cannot find a straight forward answer.Thanks all. 

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Jimmi76Avid Contributor I
asked in Speakers
play 1s and play 3s not responding with new app

Hi.My play 1s and play 3s I know are a few years old now but they do not work well with the new app.App doesn't respond just freezes or still shows song that was playing 10 mins ago.My Play 5 gen 2s are fine probably because they are newer.I can't afford to buy newer speakers.Is there anything I can do? My WiFi is fast at 500 mb so no speed issues.

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Airgetlam
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JohnnmelContributor I
asked in Speakers
speakers cutting out

Hello, this is a new issue.  Various speakers cut out randomly only when input is from TV.   Using music feeds from app works fine.  Any ideas?

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ShippagContributor I
asked in Speakers
blue tooth connection

I have a Sonos one which is blue tooth enabled.i have bought a pro-Ject Blue Tooth Turntable and it won’t connect to my Sonos One speaker.I understand that to pair my speaker with a device, I need to press and hold the blue tooth button on my Sonos until the light on the top flashes blue.Here lies the problem. It doesn’t. It flashes orange. Red. Green and white. Never blue.I have factory reset the device, and tried everything that I have read on line but nothing works. The turntable connected immediately with my headphones (not Sonos) so I know that the turntable is not the problem.I have lost hours trying to resolve. Any help in laymen’s terms would be welcomed. 

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ibdaveContributor I
posted in Speakers
Playbar Compatibility

Before purchasing two Era 100s I emailed Sonos and asked the question if these were compatible with the original Playbar I had. In writing, they said the Era 100s are compatible. HOWEVER, they will not connect with Playbar to make a Surround Sound  system. I was completely misled by the Sale representatives.

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Dave6969Contributor I
posted in Speakers
google cannot sync sonos

Why does Sonos sucks so much after their stupid change now I can’t sync to Google , Sonos is going down the s*** hole . This is very annoying  Moderator Note: Modified in accordance with the Community Code of Conduct

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UKMedia
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TombalContributor I
posted in Speakers
Kein Ton auf dem einen Lautsprecher

HalloOhne dass ich etwas am Heimnetzwerk oder den Lautsprechern geändert hätte, kommt aus dem einen Lautsprecher plötzlich kein Ton mehr, und zwar obschon mir die Sonosapp den Lautsprecher anzeigt und die Anzeige sich bewegt (der Lautsprecher also Ton zu empfangen scheint). Der Sxhieberegler für die Lautstärke ist jedoch aufgehellt (vgl. Bild im Anhang). Ein Neustart des Lautsprechers hat nicht geholfen. Lösungsvorschläge? Danke! 

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huwdoContributor I
posted in Speakers
TV > HDMI > Arc Ultra > Multi-speaker?

Hi. I have just set up my new Sonos speakers (Arc Ultra, Amp, Five, 2x Roam 2).I am able to play Spotify/music through all the speakers at once.I am able to play the tv sounds through the Arc Ultra.But when, through the app, I try to play the tv sounds through all speakers it either: Deselects the other speakers and only plays through the Arc Ultra; or Stops playing audio on all devices. Has anyone experienced the same issue? Any tips?

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SunshinejamboreeContributor I
asked in Speakers
Trouble setting up play:1

I can connect my Play:1 and use it when it’s connected via Ethernet to the router, but 30 seconds or so after I disconnect the music stops, and play:1 cannot be found on the app. Sad. I have deleted/redownloaded the app + done a factory reset. What else can I try? 

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GreenspotContributor I
asked in Speakers
Sound deterioration

Hi, Sonos 1 SL, noticing a deterioration in sound quality, a crackle. Anyone else have same and a remedy?Thanks, 

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Co1961Contributor II
posted in Speakers
Best songs to demonstrate era 300

I just bought a pair of era 300s and I need some song suggestions for a skeptical wife :-) We’re in our 60s and like yacht rock, female vocalist like Carole King, Linda Ronstadt, Norah Jones, etc. The Beatles, Adele, Jason Mraz, etc. any suggestions are welcomed. Thanks

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KaiPortugalContributor I
asked in Speakers
Sonos Beam 2 and Symphonisk wont connect to wifi through Android app

Set up this system absolutely no problems with iPhone app;Beam Gen 22 x IKEA SymphoniskRouter - dual band, however system was previously set up on 5Ghz with no issuesSince changing to an android phone - not one of my Sonos products will connect to the WiFi, telling me I’m using the incorrect password or to reset my router. My router has not changed. Everything is the same except I am now using Android app to set up the system.I will add- I have tried all of the reset methods on each speaker, reset my phone, uninstalled and reinstalled the app, tried though both bands of the router - same result.

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jdpilotContributor I
asked in Speakers
Spatial music - I hear no difference with it off

I set up a pair of Era 300s and a Sub 4 in my living room. I also set up a single Era 300 and Sub Mini in my bedroom. When I used Trueplay on setup, I was excited as to how Dolby Atmos songs would sound since the pinging during Trueplay sounded like it was coming from all directions (the pinging during Trueplay is actually quite impressive). I have read numerous discussions where people rave about the experience when listening to Dolby Atmos songs; however, I hear no difference whether the Spatial Music toggle is on or off.I am using Apple Music directly through the Sonos app, the height audio is set to 10, the Spatial Music toggle is on, and the “Dolby Atmos” icon is present in the song art. Nonetheless, there is zero difference in the sound when the Spatial Music toggle is turned off. Any suggestions?

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lsudaddyAvid Contributor I
asked in Speakers
sonos era 100 bluetooth input

for the life of me there is nothing on google or in the help center that shows how to switch to and from bluetooth in the sonos app? i want to one minute use spotify connect and then the next minute connect to it via bluetooth. how do you switch inputs from the app? the feature used to be there before the app mess happened. 

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Dr356Trending Lyricist I
asked in Speakers
Sonos 5

Is this a stand alone speaker, powered?  Does it require an amp connection?  I have a Sonos amp, but of course it doesn’t work because of all the software issues.  I bought another amp I can use if required.  What other Sonos equipment is required to run it?

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Headm1Contributor I
posted in Speakers
set up new Sonos

When I log into my account and I go to settings I see the speaker 300 and I click on it and it says you have to login out then in. Which I have done many times and it just won’t work. I just want to add my new speaker to my account and play music, why do you make this simple task so complicated. very poor. 

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Airgetlam
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kraphtdContributor I
asked in Speakers
Advanced replacement

Hi,Is it possible to know the status of my advanced replacement? It was created on Tuesday morning and I haven’t received a shipping number or a shipping notification. I was told I would receive it no later than today.Thank you,

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MrBernoulliContributor I
posted in Speakers
Era100 use

Hello Sonos Community, I currently have 2 Era 100s, a Beam Gen 2, and a Sub Mini. At the moment, they are connected in a home theater setup, with the Era 100s positioned to the sides of the sofa, as the sofa is against the wall.My question is whether the Era 100s are wasted in this setup. Would it be better to use them as a stereo setup for listening to music instead?And if I were to go for the stereo setup, would the Sub Mini be better placed with the stereo setup, or should it stay with the Beam Gen 2? Best regards 

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ZubarmContributor I
posted in Speakers
Assistance Needed with Sonos Era 100 Bluetooth Delay

Hi,I am experiencing issues with my Sonos Era 100. When I connect it via Bluetooth to my LG C3 TV, there is a noticeable delay in the audio. Could you please advise on how to resolve this issue? Thank you in advance for your help.

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BorgbartContributor I
asked in Speakers
shockingly misleading marketing

What a waste of time! Bought this specifically because it was advertised to work with Google home. You cannot pull a feature like that and hope nobody notices! It seems that the fallout has been handled terribly by Sonos. This gives me zero confidence in these products even if they restore the feature. Will return immediately and avoid like the plague. You cannot treat customers like this who have burned thousands of hours combined on this nonsense. Good riddance

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Yogi108Contributor II
posted in Speakers
Era 300's , neither in paired or surround, Suddenly volume exploding

Era 300's neither in paired or surround mode, when playing Suddenly volume exploding 

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gmbardmanEnthusiast II
asked in Speakers
Crossfade not working

Updated Sonos yesterday and now crossfade is broken.Has anyone else experienced this and do you know of any workarounds? Version 16.4.2Build:  81158074

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Susan wContributor I
asked in Speakers
speaker in pair no longer connecting

I have 2 “play five “ speakers in one room. The second one just stopped connecting. It’s still lit up. I’ve unplugged it, tried to rediscover it in the room and it’s not connecting or being seen. It  worked over the summer. What should I do?

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JochopContributor I
posted in Speakers
speakers disappearing after unplugging ethernet cable.

Hi! i’m having this very frustrating problem after changing my isp and my home network. For 2 of my products this far, i set them up with the ethernet cable and make sure the « enable wifi » is on, but they still disappear like i have nothing when i unplug the ethernet cable. Any help with that would be much appreciated! I have three other products that will need setting up after those and I would like to stay in a good mood! 😅 Thanks!  

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