play 1 showing as not connected in S2

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I have a Play 1 in the bedroom which shows up as not connected on the S2 app on iPad. How do I reconnect it or remove it and reconnect? Neither of these options appear in the app. Screen shot attached.

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AirgetlamAnswer

I’d certainly try wiring it directly to your router with an Ethernet cable, and then check it for updates. It might be worth also rebooting the PLAY:1 and the router.

If you can’t get it to connect, you may want to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

AirgetlamAnswer

I’d certainly try wiring it directly to your router with an Ethernet cable, and then check it for updates. It might be worth also rebooting the PLAY:1 and the router.

If you can’t get it to connect, you may want to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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