Speakers

Can’t get speaker to produce sound. Not an issue of power or network. Other speaker works fine.why

I am trying to set up two Sonos Era 100 speakers using the new Sonos app (dark background), but both are showing the following error during the registration process:“There was a problem setting up. Our customer support team is ready to help.” I have already tried the following steps: Performed a full factory reset on both speakers (green flashing light). Restarted my router and mobile phone. Attempted to set up one speaker at a time. Confirmed that my phone is connected to the same 2.4GHz Wi-Fi network. I’m using only the new Sonos app and have uninstalled the S1 app.  Unfortunately, none of these steps have solved the issue. The speakers still appear as “Not registered” in the app. I suspect they may be associated with another Sonos account or there may be a firmware issue. I kindly request: Support to unlock or manually register the speakers. Confirmation of whether there are any additional limitations I should be aware of. 

AI postulates, that the “Play 5, Gen 1” can detect placement-direction (vertical/horisontal) - and adjusts according to that (mono/stereo). With the “Five” it is a YES!and the “Five” is physically built to be placed “In 3 directions”...BUT,The “Play 5, Gen 1” are NOT built to be anything but standing Horisontally!Yet, AI writes:  “Yes, the tweeters in the original Sonos Play:5 (gen 1) play separate left and right signals when the speaker is positioned horizontally for stereo sound.  When placed vertically, the speaker automatically switches to mono.” Since I have never yet owned nor listened to these speakers, then I ask you:“Is it bogus (as I conclude), what the AI do clearly write (/has been fed with) ?”

Hi, new to the community and not much, but so far very good experience with Sonos.I am currently setting up a gelato/coffee/dessert Bar, and looking for a easy speaker solution. Doesn’t need to be ultra loud, just a good back-round sound.Ceiling is 3.60m high. Roughly 7 meter wide 9 meter long room. Most seating will go on the left side, while bar, coffee machine and gelato display will be on the right. Wondering if 2 x Era 300 would be enough and if a placement above the seating on the left (2m high) would be a good choice. Hope this makes sense, sorry for the poor picture… Any advice appreciated! 

Hello,I recently purchased 5 Sonos speakers. 2 Era 300, 2 Era 100 and a mini sub. I got them specifically to play music downstairs in our home.I have one room w/ an Era 100 and mini sub that about 50% of the time won’t play with the rest of the speakers. It’s always the era 100 and sometimes the mini sub, but sometimes the sub is ok. There’s no reasonable explanation for why. The speaker is < 6 feet from a wifi router. No other devices in the downstairs show any kind of wifi issues… ever. I have a 6GHz high end wifi router w/ additional hot spots in our home. Nobody in the house ever had Wifi issues w/ any kind of device.It’s also sitting right next to an Alexa, that never has issues playing or responding. To get it to work, I have to manually pull the power cable, wait for it to boot back up, go into the app and apply it to play on all rooms. It’s a pain.I’ve read online, and it seems’s there’s no reasonable solution here. Do I just return all of these? I’m not sure what to do, but

My worry (before buying 2 of these, second-hand):That when using them, through a modern wifi-6/ax wifi-connection, then problems will be = the reality. => So, I worry, that the Sonos-Play5-gen1 will have trouble with Wifi-6/AX - because they can connect through BOTH 5-GHz AND 2.4GHz band, and since the 5GHz-band is usually preferred by end-devices - then esablishing & keeping a wifi-connection” seems challenging - unless one does disable at-least “wifi-6/AX” on the 5 GHz-band !!At the same time: Firmware updates-wise, this should be fixable - but sinse these speakers were 9 y.o. when wifi-6 did arrived, then I am unsure.Plus: I see A LOT of end-users selling their “Play-5, Gen-1” speakers - and I fear, that “wifi-6 5GHz” IS a main reason. ANY insight, from people having direct experience with this, is very welcomed.

Hey guys im having an issue locating the mac address. the only code that looks similar that comes up is a serial number [redacted] I have tried going through the app and using chat gpt to locate the MAC addressModerator edit: Serial number removed

Hi, my living room is adjacent  to my yard and I can totally open the glasses that separe both to unify the spaces. I’m especially interested in listening to music.I have a Arc Ultra in the living room and I was thinking about buying an Era 300 to put it in the back of the living room and then add a Move 2 to use it in the yard (I don’t want something wired), with the idea of being able to use all of them together for parties when we open the panels.I want to confirm if this configuration will work well?Thanks

Hi, I find it impossible to add my Play:1 to a new network or system. I factory reset the speaker. The setup in the app works smooth: It finds the speaker, recognizes the audio PIN, and even prompts for the wifi name and password. However after copy+pasting (!) the password it always returns the same communication error message:> Your mobile device couldn’t communicate with your Play:1. Check your network connection and try again later.I’ve been now through the millionth factory reset and setup process in the last week. I uninstalled the (new) Sonos App and restarted the phone. I restarted the router. Nothing helped. The speaker works fine if wired though. And I can setup a new system and add a Sonos One SL easily. But it’s the Play:1 that drives me crazy. It worked though before I moved and I am now wondering if the last setup was done with the old app and whether it’s a problem of the new Sonos App.Sonos App Info: 80.21.3-release+20250516.6a59431 Setup process Sonos Play:1 

My Era100 is emitting a consistent-frequency noise. Does anyone know how to fix this? Thank you!Video:https://drive.google.com/file/d/1REVL7dCCu3ai-86W2uZkV4t8CFLY6ZqJ/view?usp=drivesdk

Play 5 connectés to the wifi Network wellthough cannot be assigned to a roomrestarted several time, always same error 1066 

Must i change the network on all my sonos products individually?  I upgraded to netgear ORBY Wifi 7.  Which is now a new network.  I am hoping to easily change all my sonos products at one time to the new ORBI network. 

I had everything working on the app but must have changed a setting. Now the satellite speaker is showing at the top of the list and the Beam gen 2 is showing below. Both will no longer play content - any help?

I am finishing my basement which will have a gym and a rec room.  i have purchased 8 8” in ceiiling speakers and 4 amps.  I plan to have 2 amps in a closet next to the rec room and 2 amps in the gym.  I plan to have 4 speakers in the rec room and 4 speakers in the gym.  The gym will have an ARC capable TV.How should I run the wires?Should I set all the speakers to mono?Any other equipment is recommended?

I have S1 controlled system, because of a ZP100 that I have, and several Sonos Ones. We want better streaming alternatives and I started to move to the S2 controller, but I can’t add the Sonos One. It wants to update the software but also attach to the Sonos One private network, which doesn’t have access to the internet to download the software and fails.Sequence of events:Place Sonos One in pairing with blinking light. S2 app sees the Sonos One and starts to add it. Allow microphone and location access S2 indicated, “...let’s connect your mobile device to you Sonos One’s temporary network...”  Connect to temporary network S2 app says there is an update available Click Update, S2 app goes to screen indicating that it is restarting the Sonos One. Sonos One does not restart or do anything except having the blinking green light. S2 app times out and goes back to step 2.I guess a couple questions are:Can it get to the software update while the Sonos One is on the temporary network? Should

Plug and play hey? Yeah righto Have to be the worse app as well

I select a folder with some 24 tracks in it.  The folder is on a Network Attached Storage (NAS) device I have my music on.  I start to play them.  All goes well.  I select shuffle and repeat (not repeat 1).  I expect the 24 tracks to be played indefinitely or until I stop to play.  This is within the Sonos app running on an iPad.  The app stops playing the tracks after some seemingly random amount of time and tracks, frankly I am not even sure, I have not checked it yet, if it plays all the 24 tracks at least once before stopping.  When it stops, the queue points to a track in a middle of the list.  I can press play and the app will restart playing the tracks but it will stop again sometime later.    To sum up, no other apps or services are involved, only the Sonos app and a folder on a NAS device.Please help.  What can I possibly be missing here?  This, to me, is a very basic function.

Hi AllI have recently entered the Sonos ecosystem. I have a Beam gen 2, 2 Era 100s and a sub mini for the home theatre setup which is very impressive. The question is…. I am considering putting another two speakers in my kitchen/dining area for listening to music. I would also like to group them with my other equipment so I can play music throughout the house.I can get two Play 1s for £65 each or two Play 5 (gen 1)s for £75 each. Which would be better in your opinion?I have read that there may some compatibility issues regarding the app, I currently use the S2 for the theatre setup which is up. Is this the case?Many thanksNeil.

I’m hoping someone can help! My Sonos Sub Gen 2 seems to be malfunctioning. When playing deep bass, the sound is off—it almost sounds like one of the subs is blown. There’s a waffling or rattling sound, especially during heavy bass notes.I’ve tried the usual troubleshooting steps like power cycling and reconnecting the sub, but the issue persists.Has anyone experienced something similar? If so, did you find a fix? I’m looking for recommendations for repair shops that specialize in Sonos products or, if possible, parts that could help with a replacement. I’m in Baton Rouge, LA, but any advice would be appreciated!Thanks in advance!

Hello,I have purchased the sonos amp.(a) I would love to hear from you which speakeers do you recomment for its wired connection (consider the 125 RMS and 8 Oms that is the specs for the speakers, as it is in the sonos specs).What I am trying to do first, is for a good stereo amp for listening classical music (and other types).(b) I would also like to hear from you any thoughts about connecting wireless speakers without (at first) purhasing wired speakers (in this case i can purchased wired speakers at later time)Thank You very much in advance.

Starting this week, my Sonos Beam 2.0 speaker will no longer connect to my iTunes library. These are local files, I don’t have an Apple Music subscription any longer. I don’t want to pay for it when I have a large iTunes library of local files. My Sonos Beam 2.0 has been working fine for the past year, and literally mid-song, it disconnected and Sonos told me a firewall had gone up. I checked it, but I’m allowing all incoming connections from Sonos, so this shouldn’t be an issue. Every time I try to connect Apple Music as a service on the Sonos app or on my MacBook, it tells me I need to re-authorize Apple Music. I do this, and then it tells me that I need to do it AGAIN even though I just did it. Now, on the Sonos app on my MacBook when I select Apple Music, it tells me that I need to renew my Apple Music subscription. But I just want to be able to play my local files. At one point, I had my iTunes library uploaded to Sonos, but it erased it from the app. Then I was using the Apple Mu

I our headed two roam 2 devices. Each came with a cord, but nothing to plug into wall to charge the unit. How do I charge the Roam 2? 

Bonjour,Quelqu’un a t-il deja installé son ERA100 dans le support B-SYSTEM GINEOS ?J’aimerais savoir si la bonne diffusion du son est assurée une fois une Era 100 installée dans le support ? Le son n’est-il pas trop confiné ? J’aimerais m’assurer que le surround soit fonctionnel et ne que le support de détériore pas la qualité du son.Merci de votre aide !

I keep getting a message that my speakers are not connected and they always have been connected and I try to connect them and they won’t connect. Only my two Bluetooth speakers will connect

I see someone else had a Move 2 speaker stuck in Bluetooth mode (blue light is on). They were able to solve it but pressing the Bluetooth button. I cannot fix the problem by simply pushing the Bluetooth join button. Would someone please let me know if there is another fix? Thank you.