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Hi everyone,

I’m trying to recover my old first-generation Play:5 (ZonePlayer S5). It had been working fine for years, connected over Wi-Fi through a Sonos Bridge. Recently, it stopped responding and disappeared from the system.

I tried performing a factory reset (Mute + power), and the LED now flashes green as expected — indicating it should be ready for setup. However, the device no longer shows up in the Sonos S1 app, and I can’t find it on my network (it doesn’t appear in the router's DHCP client list, no IP assigned).

To troubleshoot, I turned off and disconnected the Sonos Bridge, then connected the Play:5 directly to the router via Ethernet. I’ve also tried different cables, ports, and repeated the reset several times — still no detection.

Has anyone experienced something similar or found a way to bring the device back online?

Thanks in advance for any ideas!  
Olivier

Certainly putting the Bridge in the trash is a solid first step, they are deeply unreliable devices by now. As even Ethernet isn’t working it may have just expired. Not bad for >15 yr piece of hardware. Use the 30% discount it gave you to get something newer.

Double-check your Ethernet setup, try a different cable, blow out the Ethernet socket, plug/unplug a few times to break through any crud on the connectors.

 

Worse case as suggested go with the 30% discount. Do keep in mind that discount applies to a single order-item, be it a $6.00 power cord or a $2900.00 set.

https://www.sonos.com/en-us/shop/premium-entertainment-set-sonos-ace-arc-ultra-black

 

I didn’t need the set I ordered but the set discount was enough it got me free speakers compared to taking the discount on one item and paying full price for the other devices I wanted.

Note that the BRIDGE was replaced by the BOOST, which has also been retired, in favor of connecting your Sonos devices directly by WiFi. Routers have come a long way since those devices were helpful. 

You could see the wireless and wired systems FAQ, or the wired and wireless modes FAQ. 

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