Speakers

Hi. I own sonos arc, era 100 and sub (gen3) i usually use my speakers for 3-4 hours a day and i plug them on and off every single day. I want to know by doing this am i damaging my devices or is it okay to turn them on and off from power every day

Hi!I have a Play5 speaker which keeps turning itself down. Other devices are unaffected. It doesn’t seem to be a stuck button on the device or a controller.Is there a log I can view to see what is causing the volume to reduce?Thanks. 

I'm planning to wall mount two sonos five speakers in a large game room. Better to mount in vertical or horizontal position? 

Hi everyone,I’m trying to recover my old first-generation Play:5 (ZonePlayer S5). It had been working fine for years, connected over Wi-Fi through a Sonos Bridge. Recently, it stopped responding and disappeared from the system.I tried performing a factory reset (Mute + power), and the LED now flashes green as expected — indicating it should be ready for setup. However, the device no longer shows up in the Sonos S1 app, and I can’t find it on my network (it doesn’t appear in the router's DHCP client list, no IP assigned).To troubleshoot, I turned off and disconnected the Sonos Bridge, then connected the Play:5 directly to the router via Ethernet. I’ve also tried different cables, ports, and repeated the reset several times — still no detection.Has anyone experienced something similar or found a way to bring the device back online?Thanks in advance for any ideas!  Olivier

Just got a secondhand Sonos Play:5 but the previous owner didn’t transfer ownership, and I don’t have any way to get in contact with them anymore. Is there a way to fully reset the system so I can get set up as the new owner? I’ve tried factory resetting, but the app still says I need to sign in as system owner to get it added to my network.edit: Got it! Thank you both!

Last year I had to travel over Mother’s Day, and I set up an alarm to play a Mother’s Day playlist for my wife that has become a comical tradition in our family.  That playlist has been long since deleted (and doesn’t trigger weekly), but every Sunday I still get an iOS notification and I can’t for the life of me see why.  Anyone else seen this or have a suggestion on how to make it stop?   

I finally given up and thrown the multiple of thousand dollars of Sonos equipment into the garbage… Because it is just garbage now. After months of trying to get it to work, it cannot work reliably and it is worthless so great job. 

My Sonos 2 has the alarm set for 7:00am every day, to Watercolors on SiriusXM. Some days it plays the music, other days the chime plays.  I can override the chime by selecting the Watercolors through the app, but it is quite frustrating. 

http://SONOS_IP:1400/customsd.htm   为什么被 ban？

Context: I use a Beam for our TV, and, in a separate “room”, two Fives and a sub for music. They’re in the same physical room but need two Sonos rooms to group them.Sometimes, for movie night, I want to temporarly have the sub join the TV beam. This involves moving the sub between rooms. Problem: Moving the sub loses the Trueplay settings. Not only is it quite time consuming (and loud) to restore, but the Trueplay process isn’t “exact” and sometimes the result isn’t as good, so I don’t want to re-do it when I have a great-sounding Trueplay.Feature Request: A possibility to either export/import trueplay settings, or to have the system automatically re-apply the ‘last known trueplay settings’ when the sub is moved back to its original group. I hope the team will take this into consideration. Thank you! 

Trying to connect a play one . I don’t have a cable. It just says device not found 

A pair of ONE speakers looses all sound when added to a group.I am streaming through WiiM box connected to line input on PORT. Grouping several components; couple of MOVE, PLAY1 etc. Normal operation. Until the two ONEs in the kitchen: no sound just some very low bass. Cross-check: the ONEs produce normal sound when streaming through Airplay or directly through services in the controller app, in single as well as in group.Can’t be any settings on the WiiM-box or PORT as sound level is normal on all other components.Suddenly, no recent changes. Other than a wifi password change couple of weeks ago that has turned out to be a pain. Sonos components are not able to handle a plain simple password change and had to reset the entire system several times.Yet another of those inscrutable Sonos issues? 

Sonos one not recognised by sky router but works fine with Ethernet cable. Microphone not illuminated.

Can’t get speaker to produce sound. Not an issue of power or network. Other speaker works fine.why

I am trying to set up two Sonos Era 100 speakers using the new Sonos app (dark background), but both are showing the following error during the registration process:“There was a problem setting up. Our customer support team is ready to help.” I have already tried the following steps: Performed a full factory reset on both speakers (green flashing light). Restarted my router and mobile phone. Attempted to set up one speaker at a time. Confirmed that my phone is connected to the same 2.4GHz Wi-Fi network. I’m using only the new Sonos app and have uninstalled the S1 app.  Unfortunately, none of these steps have solved the issue. The speakers still appear as “Not registered” in the app. I suspect they may be associated with another Sonos account or there may be a firmware issue. I kindly request: Support to unlock or manually register the speakers. Confirmation of whether there are any additional limitations I should be aware of. 

AI postulates, that the “Play 5, Gen 1” can detect placement-direction (vertical/horisontal) - and adjusts according to that (mono/stereo). With the “Five” it is a YES!and the “Five” is physically built to be placed “In 3 directions”...BUT,The “Play 5, Gen 1” are NOT built to be anything but standing Horisontally!Yet, AI writes:  “Yes, the tweeters in the original Sonos Play:5 (gen 1) play separate left and right signals when the speaker is positioned horizontally for stereo sound.  When placed vertically, the speaker automatically switches to mono.” Since I have never yet owned nor listened to these speakers, then I ask you:“Is it bogus (as I conclude), what the AI do clearly write (/has been fed with) ?”

Hi, new to the community and not much, but so far very good experience with Sonos.I am currently setting up a gelato/coffee/dessert Bar, and looking for a easy speaker solution. Doesn’t need to be ultra loud, just a good back-round sound.Ceiling is 3.60m high. Roughly 7 meter wide 9 meter long room. Most seating will go on the left side, while bar, coffee machine and gelato display will be on the right. Wondering if 2 x Era 300 would be enough and if a placement above the seating on the left (2m high) would be a good choice. Hope this makes sense, sorry for the poor picture… Any advice appreciated! 

Hello,I recently purchased 5 Sonos speakers. 2 Era 300, 2 Era 100 and a mini sub. I got them specifically to play music downstairs in our home.I have one room w/ an Era 100 and mini sub that about 50% of the time won’t play with the rest of the speakers. It’s always the era 100 and sometimes the mini sub, but sometimes the sub is ok. There’s no reasonable explanation for why. The speaker is < 6 feet from a wifi router. No other devices in the downstairs show any kind of wifi issues… ever. I have a 6GHz high end wifi router w/ additional hot spots in our home. Nobody in the house ever had Wifi issues w/ any kind of device.It’s also sitting right next to an Alexa, that never has issues playing or responding. To get it to work, I have to manually pull the power cable, wait for it to boot back up, go into the app and apply it to play on all rooms. It’s a pain.I’ve read online, and it seems’s there’s no reasonable solution here. Do I just return all of these? I’m not sure what to do, but

My worry (before buying 2 of these, second-hand):That when using them, through a modern wifi-6/ax wifi-connection, then problems will be = the reality. => So, I worry, that the Sonos-Play5-gen1 will have trouble with Wifi-6/AX - because they can connect through BOTH 5-GHz AND 2.4GHz band, and since the 5GHz-band is usually preferred by end-devices - then esablishing & keeping a wifi-connection” seems challenging - unless one does disable at-least “wifi-6/AX” on the 5 GHz-band !!At the same time: Firmware updates-wise, this should be fixable - but sinse these speakers were 9 y.o. when wifi-6 did arrived, then I am unsure.Plus: I see A LOT of end-users selling their “Play-5, Gen-1” speakers - and I fear, that “wifi-6 5GHz” IS a main reason. ANY insight, from people having direct experience with this, is very welcomed.

Hey guys im having an issue locating the mac address. the only code that looks similar that comes up is a serial number [redacted] I have tried going through the app and using chat gpt to locate the MAC addressModerator edit: Serial number removed

Hi, my living room is adjacent  to my yard and I can totally open the glasses that separe both to unify the spaces. I’m especially interested in listening to music.I have a Arc Ultra in the living room and I was thinking about buying an Era 300 to put it in the back of the living room and then add a Move 2 to use it in the yard (I don’t want something wired), with the idea of being able to use all of them together for parties when we open the panels.I want to confirm if this configuration will work well?Thanks

Hi, I find it impossible to add my Play:1 to a new network or system. I factory reset the speaker. The setup in the app works smooth: It finds the speaker, recognizes the audio PIN, and even prompts for the wifi name and password. However after copy+pasting (!) the password it always returns the same communication error message:> Your mobile device couldn’t communicate with your Play:1. Check your network connection and try again later.I’ve been now through the millionth factory reset and setup process in the last week. I uninstalled the (new) Sonos App and restarted the phone. I restarted the router. Nothing helped. The speaker works fine if wired though. And I can setup a new system and add a Sonos One SL easily. But it’s the Play:1 that drives me crazy. It worked though before I moved and I am now wondering if the last setup was done with the old app and whether it’s a problem of the new Sonos App.Sonos App Info: 80.21.3-release+20250516.6a59431 Setup process Sonos Play:1 

My Era100 is emitting a consistent-frequency noise. Does anyone know how to fix this? Thank you!Video:https://drive.google.com/file/d/1REVL7dCCu3ai-86W2uZkV4t8CFLY6ZqJ/view?usp=drivesdk

Play 5 connectés to the wifi Network wellthough cannot be assigned to a roomrestarted several time, always same error 1066 

Must i change the network on all my sonos products individually?  I upgraded to netgear ORBY Wifi 7.  Which is now a new network.  I am hoping to easily change all my sonos products at one time to the new ORBI network.