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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

2,953 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with...

Edward R

started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...

2953 Topics

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robbgreenContributor I

asked in Speakers

play 3

Can you hook external speakers to a Sonos Play 3?

4 months ago

mildlyinappropriateContributor I

asked in Speakers

Sonos era 100 bluetooth connection to turntable

Hey everyone! I’m having some troubles with my Sonos era 100 and my bluetooth capable turntable a Teac TN-180. I have these two devices for a little more then a month now and had no issues pairing them and play my vinyls over BT. But from today the two devices are connected and there’s no sound from the era when the disc is playing. I tried to unpair and re-pair the devices countless times, and I also performed a reset on the era, with no luck. The funny thing is that both are working while paired with other devices, I tried the era with my iPhone and the turntable with a pair of Sony headphones. Any idea about what else I could try? Really don’t want to get a line-in adapter since I bought the era 100 and this turntable so that they could work over BT.

4 months ago

AvaEmmaContributor I

posted in Speakers

Compatibility, Tips, and Streaming Recommendations for Sonos 1st Generation

Hey, Just got my hands on a Sonos 1st generation speaker and curious about its compatibility with the latest streaming services and updates. Any Sonos veterans here who can share their experiences with the 1st gen model? Are there any specific limitations or tips for optimizing its performance in 2023? Also, seeking recommendations for the best music streaming platforms that seamlessly sync with this Sonos device. Any insights from the Sonos community would be higly appreciated!

4 months ago

misingerContributor I

asked in Speakers

Can Era 300s + TruePlay Tuning accommodate this odd layout?

Quick question. My wall/windows where the Sonos Era 300 speakers will be placed is at an angle (30 degree angle vs the 0 angle couch) so I would have the left rear channel closer to the corner of the couch and the right rear channel further away from the other corner of the couch. So essentially they would be the same height and length distance from the couch/listening spot but one rear speaker would be 3-4 feet behind the other one.Can true play tuning accommodate for this to create the proper surround sound bubble?Link to Floorplan

4 months ago

Beefeater9Contributor I

asked in Speakers

sub 5

Since the latest update my 4 sub five cannot update I spent 3 hours rebooting and factory resetting and it still doesn't work. I suspect the Router/modem may not be big enough Can someone recommend a proven Router with this product?

4 months ago

TrekContributor I

asked in Speakers

sonos arc microphone won’t stay on

Arc microphone will not stay on. It always turns off after a period of time. Not sure how long. My Beam 2 did not have the same problem. The system includes a Sub Gen 2 and two One SLs. Obviously voice control will not work.

4 months ago

David16DAAvid Contributor I

asked in Speakers

Room Names

I have a Sonos one that I was using on my Sonos 1 app and recently purchased some new Sonos Equipment and now I am using Sonos 2 app.When I set up my new network I performed a factory reset on the Sonos 1 and named it kitchen but then decided to put it in my study and later on renamed it as Office. This was ok but later on it renamed itself back to kitchen. I have factory reset it a few times and it keeps on resorting back to kitchen which I replaced with an Sonos ERA 100.In the system menu on the app, I keep on getting two kitchen listings and I cannot find a way of renaming the Sonos One without it changing on its own accord. Does anyone have experience of this or able to offer assistance? Thank you in advance.

4 months ago

stiTrending Lyricist I

asked in Speakers

Can start a stream only from one device, others won't start

I have an odd issue which keeps me going crazy for a few months now. I am using the following devices spread across our house:Play:1 Bathroom Play:1 Office (wired) Play:1 Kitchen Playbar Livingroom (wired) Sub Livingroom Initially I had only the Playbar wired, the rest connected through WiFi.As I kept loosing some Play:1 repeatedly, I changed to SonosNet completely. Hence I have removed any WiFi configuration, wired Play:1 in the office too. All devices show WM: 0 and I never lost any Play:1 anymore.Unfortunately I have the situation, that I can only start a stream (doesn’t matter if TuneIn Station or Spotify) from Play:1 in the office. On any other device I see the “Play Icon” changing for 1 second and going back to Stop immediately. What I have to do, start the stream in Play:1 office, group the other speakers into it, then remove the Play:1 in the office again. This way I can stream music in the other rooms. I already have reset all devices and reconfigured them, it didn’t help.Al

4 months ago

FungomasterContributor I

asked in Speakers

usb-c adapter

I just bought a pair of Era 100 speakers, which I plan to use in stereo. I bought 1 usb-c in-line adapter to play a portable CD player through the speakers. Will the adapter send a stereo signal to both speakers? Do I need a y-adapter to the second speaker?

4 months ago

RMLContributor I

asked in Speakers

Sub Gen 3 and sub mini in different rooms

I have two sub Gen 3s in different rooms. One in TV Room. One in Family room with additional speakers in both rooms (ARC, One SL). I am buying a Beam for another, smaller room (Den). Can I add a Sub Mini to that room (Den) as well? I know you can’t pair Sub Gen 3 and Sub Mini in same room. Just want to confirm I can add a Sub Mini, in a third room, all on the same WiFi network.

4 months ago

deckard-djContributor II

asked in Speakers

Dialog is playing through left rear speaker

I have an issue that is driving me crazy. Through my Apple TV and certain media through different apps the center channel dialog will play through the left rear speaker. It occurs in Youtube TV and Plex both. I do not notice the issue with Apple streaming media. I have an Arc and Era 300s. Please help!!!

4 months ago

NetAgreeableContributor II

posted in Speakers

Extra long power cable for sonos Era 100

I am trying to wall mount my pair of Sonos Era 100 speakers. I tried at least 2 electricians to install a power outlet near to one of them. Due to various reasons of the house, power outlet could not be installed. My nearest power outlet is at least 13 ft away. The longest available power cable from sonos is 12ft. I could run a 15 ft extension cord closer to the speaker and plug power cable but connector part is bulky and aesthetically it is not an ideal choice. Have any of you faced this problem? How did you solve it?

4 months ago

AllsystemsContributor I

asked in Speakers

Connectivity problems

I have a system made up of 16 Sonos one and one SL speakers in a hotel. When there is a power outage, some of the SLs raise an IP outside the range provided by the LAN equipment.The DHCP range for the network is 10.0.4.x but the speakers take 169.254.x.xThe movile app do not detect this 3 speaker on the wifi network, and this 3 speakers ara at a considerable height so is no so simple to reboot a press the buttons….

4 months ago

Mako_ShelbyContributor II

asked in Speakers

Sonos play gen 1flashing white light and not resetting

HI GuysI have a Sonos play 5 Gen 1 speaker and haven’t had a days problem since the day i had it until now.It has disappeared from the product list and has a constant flashing white light.I also have a play 1 speaker that has ran with perfectly the whole time and currently still does.Ive been through the forums and tried every option including wired to the router. and as a last resort i tried the factory reset, wired and unwired but it wont rest either but the flashing white light still persists.Has anyone got any ideas?Thanks in advance guys

4 months ago

MithrasContributor I

asked in Speakers

Power cables not long enough on era 100 when wall mounted

Hi all, So I have a new stereo paired set of era 100 which I have wall mounted which sound incredible! but I will need to cable tidy in trunking to make the wall look tidy and the cables aren’t long enough I was thinking of getting an electrician in to just cut and lengthen the cables but am worried this will void my warrenty I looked at getting a spare cable and getting those lengthened but sonos don’t seem to sell them any idea where I can get some or if I can just cut the originals without warranty concerns. Thanks Matt

4 months ago

RiNYCContributor I

asked in Speakers

Using Line-in on Era 100 and Stereo

Can you use the line in adapter on one of your Era 100s but play the music through grouped speakers (i.e,. stereo sound)?

4 months ago

AlfistroelContributor I

asked in Speakers

Play 5 gen.1 en Samsung the frame

hoi, Ik heb een Samsung The Frame 55LS03B (2022) en 2 Sonos Play 5 gen.1.ik wil het geluid van de TV over de Sonos Play 5 gen.1 laten lopen maar we willen geen soundbar, is dit op 1 of andere manier mogelijk?

4 months ago

SylvainFecteauContributor I

posted in Speakers

Auxiliary port on Era 300

Hello, just want to know if my PC is plugged into the auxiliary port of the Era 300, will it possible to play music into all my other speakers that I have or only in the Era 300 ?

4 months ago

Laharrell27Contributor I

asked in Speakers

Bluetooth compatible

Greetings,I just bought a Sonos 5 Bluetooth Speaker and I am trying to connect my Audio-Technica (AT-LP60XBT) but they seem not to recognize each other.Are they compatible at all?Am I missing something?Additional info: I have no other pieces of equipment, just the two. I had a smaller Sony Bluetooth speaker that worked pretty well but I was hoping to increase my sound.

4 months ago

zachpmayContributor I

asked in Speakers

Speakers randomly cut out and disappear in app

Our system is all the sudden cutting in and out. Speakers show up, play, stop playing and disappear randomly. I have 15 SONOS products and this is annoying. Any ideas?

4 months ago

Wanda JContributor I

asked in Speakers

Sonos One (Gen 2) cuts out

I just got my Sonos and it cuts out after a minute of playing, is it a blue tooth wireless speaker or does it need an Ethernet cable?

4 months ago

tdanceContributor I

asked in Speakers

Unable to connect. Please try again

All speakers visible and selectable, but I get the message, “unable to connect please try again later” for some speakers.

4 months ago

BoubouContributor I

asked in Speakers

Using my Sonos without Ethernet cable

Can I use my sonos on Bluetooth, ie no Ethernet connection?

4 months ago

KeithandrewowenTrending Lyricist I

asked in Speakers

Samsung S22 cannot find Sonos system, but Samsung tablet and Google Assistant can

Hi allI have a multiroom system consisting of;Family Room: Arc connected via ethernet to network and via HDMI to Samsung TV. Also 2 x Symfonisk connected via WiFi acting as rearsKitchen: 2 x Symfonisk connected via WiFi acting as stereo pairLiving Room: 2 x Symfonisk connected via WiFi acting as stereo pairAll of these speakers are linked to Google Assistant accessible via Nest Hubs & speakers. I do not have Google Assistant enabled on the Sonos Arc.The Family Room is exclusively used as surround sound for the Samsung TVI usually control the other rooms via Google voice control (eg, "Hey Google play my rock playing on Kitchen"). This works fine and I can easily skip tracks, pause, stop and control volume via voice commands. If I wish to search for something specific I can bring up the Sonos app on my phone (Samsung S22 Ultra) or tablet (Samsung Tab S5E), whichever is closest to hand.For the past few months, my S22 is unable to find my Sonos system, and it appears greyed out in the

4 months ago

JuriJuriAvid Contributor I

asked in Speakers

Unable to update Arc to version 15.11

4 months ago

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