I have a Cambridge Audio AX C25 which I have connected to an Era 100. I am connecting via an official Sonos line-in converter and a brand new rca cable. When I play a brand new disc, the sound is all distorted. i have also tried using a passive volume control and also a preamp but the distortion remains. Also I have adjusted the line-in levels and this makes no difference. Im out of ideas on what to try next.
Answered
Distortion when connecting CD player to Era 100
Best answer by nik9669a
Assuming the 2xRCA pin to 3.5mm stereo jack cable is fully inserted at both ends, and it is a genuine Sonos line-in adaptor, I think a call to Sonos support is needed.
Keep it simple: Connect the player straight to the speaker - nothing in between (other than cable and Sonos line-in adaptor). Try adjusting the line-in delay on the Era -start with maximum. And, if you’ve not already tried them all, try each of the line-in level settings to see if one does result in no distortion. Ensure all plugs are fully inserted into sockets.
This is what I tried originally- just plugged player straight into Era100 and adjusted the line in levels. Tried them all and still distorted. Changing the delay settings has made no impact either.
Assuming the 2xRCA pin to 3.5mm stereo jack cable is fully inserted at both ends, and it is a genuine Sonos line-in adaptor, I think a call to Sonos support is needed.
Thank you- I had not considered the Sonos was the issue. I have just tested the line-in on my Move 2 (which I had forgotten had this handy feature!) and there was no issue so it would appear the Era 100 is the problem.
I contacted the helpline and they advised doing a software update which has now resolved the issue.
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