Distortion when connecting CD player to Era 100

5 replies
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I have a Cambridge Audio AX C25 which I have connected to an Era 100. I am connecting via an official Sonos line-in converter and a brand new rca cable. When I play a brand new disc, the sound is all distorted. i have also tried using a passive volume control and also a preamp but the distortion remains. Also I have adjusted the line-in levels and this makes no difference. Im out of ideas on what to try next.

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nik9669aAnswer

Senior Virtuoso

Assuming the 2xRCA pin to 3.5mm stereo jack cable is fully inserted at both ends, and it is a genuine Sonos line-in adaptor, I think a call to Sonos support is needed.

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nik9669a

Senior Virtuoso

Keep it simple: Connect the player straight to the speaker - nothing in between (other than cable and Sonos line-in adaptor). Try adjusting the line-in delay on the Era -start with maximum. And, if you’ve not already tried them all, try each of the line-in level settings to see if one does result in no distortion. Ensure all plugs are fully inserted into sockets.

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duyvagramAuthor

Contributor I

This is what I tried originally- just plugged player straight into Era100 and adjusted the line in levels. Tried them all and still distorted. Changing the delay settings has made no impact either.

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nik9669aAnswer

Senior Virtuoso

Assuming the 2xRCA pin to 3.5mm stereo jack cable is fully inserted at both ends, and it is a genuine Sonos line-in adaptor, I think a call to Sonos support is needed.

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duyvagramAuthor

Contributor I

Thank you- I had not considered the Sonos was the issue. I have just tested the line-in on my Move 2 (which I had forgotten had this handy feature!) and there was no issue so it would appear the Era 100 is the problem.

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duyvagramAuthor

Contributor I

I contacted the helpline and they advised doing a software update which has now resolved the issue.

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