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3 replies

Stanley_4
Grand Maestro
August 27, 2025

Need more information if you expect community help. 

Otherwise try calling Sonos support.

Mr. T
August 27, 2025

If you’ve changed router and have new a new WiFi network, the Symfonisk Bookshelf may require a factory reset, depending on generation, to join the new WiFi.

See https://support.sonos.com/en-gb/article/connect-sonos-to-a-new-router-or-wi-fi-network

Contributor I
September 13, 2025

Thank you so much. I was able to solve the issue.!!!

Appreciated.