Speakers

Like many others, I've been experiencing issues with my Sonos system; it has become unreliable and unpredictable. I'm getting used to the volume control lag, but the frequent stream dropouts kill the vibe. I'm running the latest version of S2 and trying to listen to Pandora through the Connect that controls the ceiling speakers in the kitchen, the Move in the dining room, and the two Play 3s and Sub in the living room.I’m trying everying: Tripping the main breaker in the house to turn off my router and all 11 of my Sonos speakers at once is more effective than unplugging each one individually. I recently read a post claiming that the first speaker added to a group becomes the "master" while the others are "slaves." Is this true? If so, how should I decide which speaker to add first? The oldest device is the Connect, which sits about 50 feet from the router. The Play 3 and Sub group is closest to the router, while the Move is the newest device and is between the others. Is there a way t

Hello everyone. I have a question.  I just bought a move 2 as i wanted to replace an old iPod station turned into a bluetooth speaker ( a Geneva). I really like it but the truth is that i dont use portability a lot ( just to take it with me on my deck occasionaly). I was thinking maybe to change it at the store for a pair of era 100 (and a roam for the porshe) but i am wondering if two era 100 which would produce quit a better stéréo sound can also produce at least as much power in term of volume as the move 2 as i think is just enough for my living room in a party situation case.  Thanks a lot for your answers

This morning I was sitting with coffee and digging around in my orbi mesh. I noticed all my Sonos devices connected are listed as zone player 100. OK, not a big deal other than one is connected on the 2.4 mesh.  So off I go trying to ID what it is.  The only identification in the router that differs are the MAC addresses, of course.  On the speakers the only identification is the SN. What am I missing here? Are we not given an easy way to ID the hardware at network level? 

I have a pretty basic question for you guys..I have a sterio pair of Era 100s in a rec room. I am considering a second pair in the room for better coverage at lower volumes. Following the APP build the 4 can be controlled by setting up a "room" but my only concern would be any delay between the 2 pairs. I have an Orbi mesh system that covers the house well so I'm sure both pairs will be on the same satellite so I'm not expecting an issue there but only concerned with the 2 pairs in the same room.  What are your thoughts about this? 

Afternoon all. We have a wired network in home environment. On top of this we have approx 12 Sonos boxes, all S2 and none so old. The NW is comprised of 2 x 48 port Netgear PoE switches (very recent ones) and a Netgear Orbi wifi 6 router (an RS853) with 5 (RBR850) satellites. Also fairly up to date. All vanilla, out of the box settings. All FW up to date. There are maybe 4 small 8 port PoE switches attached also in odd parts of the house.Performance on the NW is not so good these days and in fault finding, I was told and sent links saying that Sonos is notorious for impacting NW performance. Have to confess this was news to me.But just to ask please, are there any optimum settings or best practice, for a wired environment that we would be wise to make? Even just to eliminate Sonos as the suspect or source? We ran a wired environment very much to avoid performance issues. It would be good to know that we have Sonos set up in the best possible way. Advice, articles or solutions would be

Heya,as stated in the title im looking for a solution to link 2 sonos 100 and 1 sonos 300 speakers.i bought them for my father, the first 2 sonos 100 were easy to set up.i linked them to a room without a problem, they are now listed as stereo pair. the problem is the 300 speaker. as i try to assign it to the same room it just creates a copy of it with only the 300 speaker.so now i have “room” with 2 x sonos 100and “room 1” with 1x sonos 300ideally i would like to assign both to the same room but it just does not seem possible on the iphone sonos configuration app.i know i can select both rooms in the sonos app to play something but this means i have to do it everytime media changes ( like media from a connected phone, tv or by selecting something in the sonos app)there is no shot i can explain this to my father so im looking for a foolproof method to couple the speakers. im open to using different apps as the “sonos experience” is giving me low key cancer.thank you all in advance.

Can anyone help get me to the upgrade page? I keep getting directed to my account settings page when I click on the “Upgrade Page” link on the Sonos site. 

I am not able to get any sound out of my speakers when playing from Itunes in Windows 10.  The Airplay supported Move 2 speakers do show up in Itunes and I checked them to be used but no sound comes out. This is a second question:I also can not get my Itunes playlist to show up in the Sonos App “Imported Playlist” folder.  Nothing is in the but y itunes library has many playlists.  I have recently indexed my library in Sonos and, of course, my itunes file folder has been shared. It does index with no errors.

Everyday i open my ERA 100 one of the stereo paired speaker have no sounds, i also noticed that everytime i add my mini sub one of the speaker will deactivate the sounds, i tried to reset all but still the same issue.

I was despairing getting clear voice on a pair of Sonos 1s at low volume until I found if you face them backwards with the rear towards where you are voices are suddenly clear and prominent!  Give it a go as I was about to give up and try another make. 

Why I am not able to add era 100. I am on repeat update app 

hi dears, ı have a pair of sonos five connected to wifi and eorking good. I also have beam gen2 conected to tv bu hdmi cable to arc3 . can ı work 3 of them ehen ı listen from sonos radio or etc. I could not menage. (tv was off during my try) thank you

I have a new broadband network and have connected the old sonos connect amp gen 1 via the Sonos S1 Controller app. So far so good.Unfortunately I made the mistake of connecting the three play 1 speakers to the new Sonos app. I am trying to downgrade them to S1 but as soon as I try to connect to the new WiFi the speaker cannot be found.This is driving me mad. All this pain because the old connect amp isn’t supported by the new app.Any suggestions for getting this downgrade to work and to get the speakers connected to the s1 controller app?

Hey!I have found a solution to the problem where my Iphone does not find the sonos system from time to time. And sometimes not at all.  The problem was that sonos have godt an IP adress like 192.168.68.55  , but the network my phone was getting from the mesh network was 232.168.xx.xxThis means that they wil not connect together.  The soultion was to turn of the 5G and airdrop, set wifi of and on again and then chek that the phone connects to 192.168. ***. ** Then i got in to the Deco app ( wifi app). And got to the advance menu. Here you want to set a permanent IP adress to your phone or device. I found the IP adress that is  on the same network as sonos (but ofcourse the last digits is diffrent) and set this up as the IP adress that i want the network to give to my phobe each time it conects to the network.  After this it has been working just fine, no more problem. ALSO! You must make sure there is no spesial symbols or “Æ, Ø, Å” in the networks name. Change this and resett wifi for

I have recently upgraded my broadband service and have failed to get my Play 1 to connect wirelessly. It connects fine with an ethernet cable to my router but as soon as the cable is unplugged it disappears from the app. I have followed advice from various forums but still no luck. Most advice talks about going into “Advanced settings “ in the app but there is no advanced settings option in my iOS Sonos app. Thanks in advance for any help with this. 

Due to power outage, speaker not working. How do I reconnect to Wi-Fi? No options on the software

We have a Sonos system with some older devices (only play on Sonos 1 app) and a newer device (uses the new Sonos app).  We used to have 2 different network routers in our house, and the 2 systems worked on different networks. now we have changed to a single network, and can’t figure out how to use the different apps to get all our devices to work. My spouse’s iPhone can’t find the older Sonos system on his app. any suggestions would be appreciated before my husband throws them all out the window. 

When talking with Sonos support they want me to send in a diagnostic, BUT the diagnostic won’t provide the information they need. Support informs me “everything is fine” because I assume the app sees the devices and thinks “all is good”. However, my use case is outside of the app (seriously who uses the Sonos app for anything other than setup?). We play music and then the speaker drops, sometimes we connect and the it says it’s playing music but there is no audio. iOSOne SL Everything is up to date.How can I get sonos to understand that their app won’t give them enough information and that I am enraged by their equipment everyday?All I know is I am never recommending sonos to a friend or even my future self. 

Not sure if this has been asked before but I’m curious if I can use USB A out from a Wiim Amp to the USB C in to the Sonos Era 100s? I’d have an SVS subwoofer also hooked up to the Wiim Amp which would act as the overall brain. Inputs into the amp would be bluetooth from a peloton bike and HDMI arc from a TV. Wiim confirms USB A is an output from their amp.The scenario I’m trying to justify is keeping the Sonos Eras while using an external subwoofer since I’m unable to use them without grouping with the Sonos Amp. Anyone tried this? If so, any audio lag between the Wiim and Eras using the usb output from the Wiim and input to the Eras?

I used to shut it off by removing the music from all the different speaker groups… it would acknowledge it would shut down … not anymore… how do you turn it off?

Roam 2.Question 2.  I cannot use the daily morning alarm as the speaker sleeps after 30 minutes. Seems useless. Bought a power charger it sits on but still alarm doesn't work.Question 2.  ...apparently you can turn the display lights off so not lit if speakers is set up on bedroom. This speaker doesn't give this option in settings Edit: Seems it must be fully charged and stay on charging station day and night for it to work. Hopefully the display lights can be turned off so doesnt light up a bedroom? Moderator Edit - Combined posts.

I spent 1 hour 15 minutes with a customer service rep. The system will not update from Iphone or windows app. Very frustrating that we have been without Sonos for over 2 weeks. 

Love your products, I have a 5.1 system that I would love to have it remember where it was when I turnoff the TV and start playing the playlist already on the system. Also it would be great if the speakers could remember their playlist after a power outage (which I experience too often) or a default playlist on boot up.

I have a Sonos play 5 gen 2 speaker that I love but recently I haven’t been able to connect it to my app with out the use of a Ethernet cable. The speaker is outside of warranty so is there something you can do or am I out of luck.

Yieaouwl! I usually just turn it off and on again, sometimes I have to hard reset it and re-add it to my system, yet now I'm attempting to re-add it through my iPhone iOS app, it does show up as an option, yet I'm being prompted with a message in Portuguese-Brasil demanding me to login as the system's owner, although I'm already logged in as the owner. Router is usually fine and with a stable connection. Feeling lost and confused. Need help. What should I do? Thanks and all the best, a.k.a. _wonderwiz