Speakers

I spent 2 x 2 hours with the hotline keeping on reseting and reinstalling.After struggling on my own given the poor skills fo the hotline staff, i dicovered that it was a 2 clicks solution:-go on your Orange “My Livebox”app,-go on you Wifi set up where you have the mapping of all your connected devices-and finally “authorize” the Sonos device which was blocked A baby fix that Sonos people are not able to identify...sad!

I have two Sonos One SLs in the back at equal distance and a Sonos Arc at the front connected via wifii and eHDMI. I bought the rear speakers last week. I’m watching a soccer game and the sound in the rear speakers literally sounds like waves. The sound of the crowd comes in and out over the voice of the commentators so noticeably it’s making me nauseous. I had to turn them off. I had a Samsung 5.1.2 surround system and it did not do this.It doesn’t happen only with games. It happens with shows and movies as well. The sound in certain scenes comes in and out in waves and I believe it’s when somebody is talking. Is this a bug? A malfunction? This is terrible quality so far.This is a video that I posted on Reddit and you can clearly hear it.  

My system is controlled with the Fire Cube. I just purchased the Gen2 / Sub Mini. When the system is turned on does the sub automatically turn on and connect also? 

Hi.I am having trouble trying to connect my 2x symfonsk gen 2 speakers via wired ethernet cables. On windows app it says use mobile app. I dont want to connect them to wifi. I dont want to configure setup via phone. What for is there an ethernet port and a windows app if it DOES NOT WORK.

I’ve got several Sonos systems in my house and have used the products since they first came out so a big Sonos fan but have an issue that has me stumped. One of the systems consists of a 2 Play 1’s and a Sub (gen 2) that I was using with a Beam for the TV surround set up. I swapped out an old Bridge for one of the new Ports and got a new little sub to go with two Ones and all good but then I went to watch TV and the Play 1/Sub/Beam wasn’t working and in fact only played the Beam. After trying a few things with no luck, I decided to do a factory reset on the surround set up and start from scratch. I’ve tried it 4 or 5 times now (no luck but the same problem occurs every time) so figured it’s time to get some expert advice. The issue appears to be the Beam not being able to exist on the same network as the other devices. It creates a separate room (TV Room 2 instead of TV Room) every time I do a reset and walk through the different connection steps. I used the TV Room as an example but b

Hello,i use sonos from almost 10 years and since a few weeks the music stops and plays again back after a few minutes after skipping a lot of songs. It stops again and plays again back….Nothing were changed in my system : same router, no new speaker. It suddenly happens !i only use Apple Music, internet radio and SpotifyThank for your help and sorry for my bad English. I’m french speaking 

Hi,I’m aware that you can listen to AM lossless via ATV but I’m wondering if you can also listen to lossless audio through line-in? I have my TV set up as beam with sub and surrounds but the majority of my music listening is via stereo paired play 5’s (considering whether to move sub to join them). I’d like to listen to AM lossless and wondering if iPhone connected to one of the play 5’s via line-in with ‘uncompressed’ selected in audio compression settings of Sonos app is the way to go? Thanks! 

I just bought a pair of one sl to go along with my existing beam. The beam is already set up for the tv, and i would like to use the two sl’s as surrounds. But, my priority is music, and a really want to have stereo sound for music. is it possible to do both? Seems like that’s not an unusual situation. I’veread other articles here and it seems like you can’t. That would be extremely disappointing. Has anyone found a way to figure this out?please help thanks!

I have owned a Sonos system for 5 years.  Never had a problem before today. My speakers are not connecting to Wifi and the app, as far as I can tell, does not let me change network settings unless it “invites” me to do so.  I have tried 10 times and failed to trigger the “learn more” message.  I attempted to just treat it as a new system setup, but nope, that won’t do the trick either.  After not finding my speaker it keeps prompting to try again.  I am stuck in a loop. Yes I updated my app.  Yes I updated my app permissions.  Yes I have power cycled my speakers.  Yes I have power cycled my Wifi. Yes I have tried on each speaker.  Yes I have moved the speaker.Anybody have any ideas?

I recently bought a 2nd gen play 3 which is set up on the s2 app. I just today bought a 1st gen play 1 and play 3. They came with the little bridge item too. Is there a way i can connect all 3 of these items together and how. I’m struggling to even add the two 1st gen items to the s2 app setup I have with the 2nd gen play 3 right now!! Many thanks for any help 

I have an Amp since a year and have been able to run it without problems. Last week I got 2 Sonos One and a Sonos Move and tried to add them to the system. The problem is that the new speakers ended up in a new system and the amp is in it’s own. I cannot choose which of the systems that I control with the app. It seems though as it depends on which of my mesh devices my phone is connected to but not sure about it. I cannot add the missing devices in either system as they will not be discovered. I can see that my amp is connected to my network over the 2,4Ghz band and the other speakers are on the 5Ghz band. Although strange, it seems that this may be the cause of the problem.Does anyone know how to combine my devices into one system?

My Sonos One speaker fails when updating. Its a 2019 Gen 2 model. the unit has a wired connection to home router, and definitely has internet access since Alexa voice assistant is working ok. It stopped playing spotify song requests recently. So I opened the Sonos S2 App and it wont let me do anything except apply the latest update. The update gets to final stage and then fails with an Error code 6  I followed all the troubleshooting hints from Sonos support article regarding error updating :1. Set static IP 2. Rebooted my router and fiber modem (I have a TP-Link Home Mesh router system )3. I have powered the unit off/on  multiple times.(https://en.community.sonos.com/speakers-229128/code-error-6-6877525) I have tried several times to do the update, but it fails every time. Have successfully done updates before, I never had an issue.  Any suggestions how this can be resolved ? See attached images.     

I have had two Sonos Play 1 speakers for maybe four years old in my office, synced and playing together for a long time. Today, all of the sudden one of the speakers was off-line and I cannot seem to get it to connect again - it is the strangest thing. I have pressed all the different reset button configurations, I have plugged it into the Ethernet, I have put it right next to the router, I have let it sit unplugged for three hours, I have restarted my phone, nothing seems to be working. Any ideas??

I recently bought a Sonos One and Ive noticed that it has a static-like sound. It’s not very loud but noticeable when quiet, it is more noticeable when activating the speaker. The best way to describe the noise is almost like a hard drive sound.Is this considered normal or should the speaker be entirely silent at all times?

Drop songs non stop from various speakers.  I think the software for sonos is under performing.

First of all, thanks for the help that I received on here the other day.  Really appreciated it.  Also, a big hats-off to SONOS help desk the other day who resolved my biggest issue.Now, here is a thought; I have my old Play 5 working through the S1 app, and the rest of my system going through the S2 app.  I have a turntable that I use RCA cables to go into my Connect (which is S2 compatible).  Now I used to use this to play through the house including my Play 5 on the original S1 app until I upgraded to S2 due to now having a Roam SL.  To now make my turntable play through the house, I have to Bluetooth it to the Roam and play through the house.  Not the end of the World at all, but it renders the 5 all but redundant.But I’d quite like to keep using my 5 as perhaps a line-in speaker for the turntable.  So I thought I’d buy a cable that was the RCA to 3.5mm type and put it through the output of the Connect and then into the back of the 5 as a line-in.  But this hasn’t worked.  Do you t

Hihas anyone in the UK noticed the sound dropping out on BBC1 HD? Hear a lot on the football? Annoying as can’t tell if it’s the channel or sound bar. 

Recently purchased a Nest Doorbell (Battery)One pitfall is not hearing a doorbell ring when someone is at the front door and the push notifications have proved to be unreliable and late notices. Would love to connect one of my Sonos products to the doorbell to have the ring come through the speakers. Is this possible?

I have 4 One SL's for music only and just got the Sub. Does the Sub only connect to one of the One SL's or can it be connected to all of them at the same time?When the Sub is connected to one of the SL’s, does it change the crossover of the speaker its connected to but not the other speakers playing or does it know to change the crossover for all that is connected?

My Play 5 line in is not working, under system settings it shows as connected. It plays through to my connect amp but not on the play 5 or my other speakers

I have two Play1 speakers, speaker A I set up using S2 app but I could not get to work.  The other, I used the S1 app and is now working fine with the S2 app.  Speaker A is connected but says it’s not registered and thus cannot playback.  Tried hardwire, factory reset, but cannot get it to work.  Has anyone else had this issue before?  What did you do to fix it? Diagnostic number 415954629

I am trying to connect my new Sonos one with limited success. I have the new sonos app and have followed the instructions to setting up my speaker countless times, but run into roadblocks when it can’t find my system or connect to my wife, even after my phone hears the chimes it plays but then my app cannot find the system. I have rebooted, company reseted and reseted the app multiple times as well but can’t make any progress.

Hi Sonos world I have a Sonos one and a Sonos Beami don’t use the app very often, maybe to tweak the sound but usually I use Alexa on the “one” to access music.everything has been fine for years, until..several weeks ago I used the app to change a setting on the Beam and noticed it wasn’t showing in the app. I closed the app, re opened it and boom!there it is, except now the “one” isn’t showing in the app So I turned off both products and turned them back on and still only one shows on the app at anyone time. The app is upto date and trying to add a new product doesn’t work. ti get the ‘one” to appear I have to turn off the beam and reboot the appanyone had this or can offer a solution ? Thank you 

Hello, I've had this problem pretty much since I bought it 3 months ago. Every 4 or 5 days, the speaker "dies" - not visible in the app or Spotify devices list - the play button on the speaker triggers the red light to flash. I've so far lived with this issue by unplugging the power, waiting a few seconds and plugging it back in - after which it operates fine again...for another 4 or 5 days. It is connected via ethernet and I have no other Sonos devices. It would be nice not to have to do this...

Absolutely ridiculous at this point.  I have not been able to use Sonos twice in a row without having to go through the malarkey of unplugging everything, including my router to use this stupid system.  I used to recommend your products frequently, due to ease of use.  How ironic I now intend to start shopping for a new system because of the difficulty of use.