Speakers

The roam I have has never worked correctly.  I have probably used it 6 times in a year and now it is completely dead.  From the beginning I could rarely get it to connect to anything. I even contacted sonos and they told me I needed a different charger.  Of course it's out of warranty and has been a total waste of money.  I've had it charging now for two hours and it won't even come on.  No light at all anywhere on this speaker.  I have multiple sonos speakers but after this I will never buy Sonos again. 

Hi just in the last few days my app is showing that I have issues with some or all parts of the system ie not connected however all speakers are working fine ( Beam Gen 2 - Sub Mini - 2 sl ) I did have problems with my Wi-Fi a few weeks ago but up until this week it’s been working great, well still is but the app is showing issues - so is it a app problem ?  many thanks Andy

I have spent thousand$ of dollars on my SONOS system and it does not work reliably. I’ve called in to SONOS support numerous times and I have got some good answers and some bad. Here’s the breakdown:2 SONOS 5’s wireless 2 SONOS 1’s wireless as Surround speakers to an Arc/Sub 1 Move 2 Beam’s wired to the network 1 Arc wired to the network 3 sub’s (one for each soundbar) wireless 1 Amp wirelessWhen I was first setting the system up, per the instructions I set it up wireless. The instructions were specific that it would work better wireless. After having some problems I called support and they cited interference and asked if I could hard-wire any of the speakers to the home network. I was able to easily wire all the soundbars. I was told that then the speakers would create their own “SONOS Net” and this would solve my problems. I was also told to make the SONOS net on Ch 11. Speakers still cut out. I called back. Then I was told to make sure that whenever I play music to try to start the

There is a 25 second delay when I skip to a new song, or fast forward. Also when I decide to add an existing speaker to start playing.  Any idea on how to fix this? It always will start paying on just my Sonos One. 25 seconds later, the other speakers will start playing. 

Hello people,So I jumped on the Sonos wagon last year and things were fine until about a month ago when the speaker keeps disconnecting from the network. Today’s episode is the worst yet and I’m right considering selling the damn thing and getting another brand. I’ve spent at least 5 hours today trying everything listed on the support site but nothing works. I’ve reset the speaker over 7 times and also deleted and reinstalled the app, plus unplugging my router uncountable times today.  I’ll appreciate if anyone has a once and for all solution for this.  thank you Kingsley

Recently bought a play1 at a car boot sale. Managed to set up a profile, but when I tried to update it’s asking for a different email address. I guess it’s the previous owner don’t have any details for the previous owner what should I do? I bought this at a car boot sale.

Hi!After a year with the sonos beam i finally got a sub gen 3, love it so far but after reading i see they recommend the arc with sub.  My question is how loud could i try this without get distortion or risk of damaging the speakers, the tv sound dosnt show sound level but only a plus and minus when i turn the sound up and down. Wonder if the system is set with a factory limit, that protect the speakers so one really cant play too loud? Example lets say the kids is home and decide to go all out with it, if they could turn it too high or isnt it possible?  Best Regards Pieter :-)

My sonos play 1 will not connect to the system as a surround despite connecting via ethernet and doing factory reset? Any suggestions welcome...

Hello!I've reset all of my speakers due to intermittent connectivity issues.3 of 6 speakers won't connect to Sonos 1 app  - Play 5 and 2, Play 1s.Each speaker plays the chime and  each speaker flashes orange.Suggestions of how to resolve this would be very welcome.Thank you    

I recently bought 2 Sonos One SLs. I was able to set the system up and my phone was able to connect to them. However, every subsequent time I try to open the app it continues to load and then has me go through the whole setup process again. I am on the same WIFI network so do not understand why it does not connect automatically. It takes about 10 minutes to go through the connect process of finding the speakers, reentering the WIFI password, etc. I have deleted the app and then reinstalled it several times. I have gone through this process several times and it is making me rethink the purchase.My wife does not have the same issue and is able to connect automatically.  Given the price, it is extremely frustrating that these speakers do not connect automatically to the app when I open it. 

Something is occasionally blocking my Wifi which only seems to happen when I play my music through my two Sonos One SL speakers. Has this already been reported?

One of the most useless and terrible system i have ever bought.Sinds day one it had been a struggle to connect this pice of crap to my network.Some day's it connect with no  problem en most of the time it won't. Sonos S1 can't find any of my devices and Sonos 2s finds them but say's they are incompatible. Terrible and a wast of money!

Wondering how to switch my Sonos Roam to a different wifi network while it can still pick up the original wifi signal which the other 4 permanent speakers use. I don't wish the Roam to be part of a speaker network, but to remain independent. Currently it's set up in the bedroom and is linked to the other house speakers. Problem is that the wifi signal is too weak in the bedroom and the signal keeps dropping out. I know want it to work independently on through the wifi from a wifi extender plugged into a socket just outside the bedroom. Would appreciate any help. Thanks. 

I’m trying to include my new Sonos Roam into an Alexa speaker group made up of an Echo, Echo Dot, Echo Flex, Echo Show and Echo Input, on the Alexa app. They are being labeled as incompatible devices. Is this correct?

After last update, I had to reconfigure roam and play1. Roams works properly, play1 became unstable. All via wifi, both located in the same place respect router. Why?The app works very bad, all the time is looking for the wifiHelp, please

My Sonos Beam Gen1 is connected to my TV by HDMI and to my PC and when I'm not showing / playing anything for a few min the volume turns to the lowest and requires my to manually raise it back up. I did disconnect the Sonos and the issue is gone. Any suggestions? Moderator edit - changed all instances of One/1 to Beam Gen 1

Hello:I would like to upgrade my beam 2 by buying 2 one sl.The sofa is attached to the back wall and the right wall. There is no space between the sofa and the wall.With this placement, is it possible to add the two speakers? I understand that the speakers must be placed behind the sofa at a certain distance. Maybe it would be better to invest in a mini sub in front instead of the 2 one sl to improve the sound system?The room measures 4x3 metresthanks

Hi someone knows if the sonos five can read a Vynile ?I’ve got a Rega planar 1 with project Pré AMP.I plug RCA to mini jack behind my platine and nothing ..It doesn’t works

Hello,the charging base does not charge the Move. It has no signs of deformation, the contacts touch the two rear plates. It can only be recharged via the rear USB. Is there some trick to put in place or do I need to get assistance to intervene? Thanks to whoever will answer Pietro Ferrato

Bonjour,J'ai une pièce multimédia qui utilise Sonos play:1, play:5 gen 2, Roam et le sub woofer. Le problème est que mon play:5 ne se connecte plus en Wi-Fi. Il joue seulement si je le connecte avec le cable ethernet.Je l'ai resetté et essayé de le remettre dans la pièce multimédia, mais ça ne fonctionne pas.Le cable ethernet est au sous-sol et j'ai acheté Sonos parce que je voulais un réseau sans fil!Que me suggérez-vous?Bonne journée!

 I have 3 devices (sonos one),  when speakers paired (stereo) the sound is perfect, but when one of these speaker is nos paired the sound change very dramaticly and not same quality at all than the 2 others. The configurations are all the same for the EQ.  Do you have any solution?

Hey sound gurus.Bought a play 1 for my father in law. He is trying to use it in the garage , which is about 10 metres away from the router. He has a play 3, and a playbar already working with rhe S2 app. He got the new play 1 working fine with the others indoors. Soon as he plugged in the play 1 in the garage it wouldn't log onto the network.  I know this is through 2 walls. But I'm quite surprised. Is it worth investing in a boost. And moving the boost closer to the outside wall that faces the garage? Any tips . I want to avoid range extenders 

So I’ve got loads of Sonos all over a large house with WiFi extenders and it doesn’t work. I also have to have my Broadband from a local supplier as they have to beam it over fields etc. so unhappy with all my Sonos at the moment   

We have been using our SONOS system for years and have not faced any issues - over the last weeks it happens more and more that songs stop playing after 2-5secs. only via the sonos app though. it works fine streaming to chromecast over the same network and play via the same soundbar… network speed is fine, all other apps work.submitted a diag file also:Your confirmation number is: 2120948714. where it happened multiple times within the last 10mins.anything to further debug? anything you can help me with? this was never an issue before but my whole system becomes unusable as i can do this Chromecast workaround only in the Living room - not in all other rooms… 

Hello!I have 10 Sonos speakers spread across my less than 1000 SQ ft one level house. I have a beam gen 2, sub, five, and two Symfonisk picture frames in the living room all grouped together. I have 2 one sls in the kitchen with another picture frame. And a picture frame and a one SL in the bathroom. I have plaster walls with metal mesh. I am using sonosnet and audio drops on some of the speakers farthest from my beam gen 2 (my wife's speaker for sonosnet). I also have a sub gen 3 and a five hardwired with Ethernet but have WiFi disabled to avoid any loops. My house 2.4ghz wifi is on channel 1 and my sonosnet is on channel 11.  My audio drops on random speakers mainly when I force an action (like click next, or when I click pause not all the speakers will stop immediately) some times for 20+ seconds. Sometimes audio drops mid song without me touching anything on the farthest speakers and then comes back on. I am playing Spotify at 320kbps. I ran a network matrix but everything is green