Speakers

Took me a couple of weeks to make a decision between Bose and Sonos for my home theater/sound system, just a couple of months ago. One of my priority for this system was, and still is, playing music from my phone, local files. Since May 23 a new update just terminated this feature which basically leaves me with a useless bunch of black very expensive boxes. Now, I can't play my own music. Worse decision I ever made in my life when it comes to entertainmemt, sound systems. I wish I had chosen Bose. Feeling VERY frustrated.

So all of a sudden my Sonos speakers would not play Spotify. I tried a bunch of different fixes and ultimately tried disconnecting from Spotify in the Sonos App. When I went to add it back in, it would not let me. It said something like cannot connect to Spotify. I called customer service and we went around and around. At one point they could see both speakers in my system and I could not. At another point I could see one and they couldn’t see either. We tried to run a diagnostics check but it would not connect. We tried rebooting my Wifi. This did not work. Basically nothing on the App was working corrrectly. I had waited 25 minutes and now been on the phone for another 45. At that point the rep starting going in the direction of my Wi-Fi blocking the Sonos app and started talking about me downloading the Xfinity app and check and reconfiguring my Wi-Fi so it could read the Sonos signal. Frustrated at this point, I said I would call back later. Has anyone ever experienced this prob

I had a sonos system in a house that I sold and left the old sonos equipment behind.  I am having a new house built and getting a new sonos system and want to know how I delete the old products on my sonos acct

Hi, I have a Play:3 and 3 x Play:1, originally connected via wifi but we have recently changed our router and ISP. Initially, we would get repeated internet dropouts but there was still a wifi signal present. By a process of elimination, we figured that the Sonos was causing the internet dropouts so I connected a single Play: 1 via ethernet then turned the power back on to the others. For a while this was ok but quickly we lost internet connections again whilst still maintaining a detectable wireless signal. Can someone please point to some help somewhere with a simple to follow set of instructions as to how I can solve this as at the moment, I have several hundred pounds worth of Sonos that is useless to me.Thanks.

I'm so disappointed with Sonos system right now.  We've spent a lot of money 💰💰💰💰 on our system.  Just had to throw that out first.  The problem we've been having for quite a while now is a connection problem.  Seems like this was not an issue until a couple years ago.  If we have one speaker running the system performs well.  If multiple speakers are running the system cuts out.  It's not a network problem.  It's a Sonos problem.  I've just about given up on the system 

I see there is a common thread among play 3 users that experience sudden power failure...I am now one of these people. I have had my play 3 alongside several other sonos products, all of which have performed well over the past few years. Yesterday, my play 3 suddenly stopped working, and I have come to realise that it will not power up. Have tried several cords, several outlets, etc…I did not lose anything else i the house, had no CB pop, so doubtful any major power surge came along, but nevertheless, the play 3 seems dead.  Any new ideas to try? Has sonos admitted yet that there is a porblem with these products?Thanks 

In my home office, I have 2 Rays. One is attached to my Gaming/Entertainment PC and this Ray is paired with 2 Ones and a Sub. Sounds great. I attached my second Ray to my work laptop so that I have better sound during zoom conferences. This works very well with the addition of an analog-to-digital converter between my headphone out and Ray. So both Rays work well. Here is my question: Is there any way to connect my work laptop Ray to the Ones and Sub in the same office? 

My system repeatedly keeps rebooting every few minutes. I changed/upgraded routers, re connected the system/all speakers and a connect, and the problem remains. How do I stop the system from repeatedly rebooting?

Sonos is up-to-date and is connected to the same net work as my phone same Wi-Fi. I’ve tried to connect it to airplay. It won’t connect to airplay. I’ve done factory reset on it. I’ve unplugged it. I’ll try to connect it to the Bluetooth. Does anybody have any answers? 

I have a Beam with two Sonos 1.  When connecting I get the Beam plus one of the Sonos 1 units.  When I try to connect the other Sonus 1 I get a flashing green light but not flashing green and white.  Have tried turning off power and router but the system does not connect the second Sonos 1 unit.Any ideas?

My mother recently upgraded her modem/router that is connected to the cable internet connection upstairs. The Beam is downstairs. I noticed the signal was weak downstairs so I bought a Netgear AC1900 Wifi Mesh Extender and installed it on the main level. Since its a mesh extender it sets the SSID to the same as the primary wifi router. After doing this I was able to test a good signal in the basement and able to add the samsung smart TV in the basement to the wifi and stream video with no issues. I then tried to follow instructions to change the wifi network on the Beam that is the sound bar for the samsung smart TV in the basement and the SSID does not show in the available networks to select to in the sonos app. It says make sure your network is b/g/n compatiable. I’ve verified that the Primary wifi router and the mesh extender are both backwards compatible. So now I’m at a loss. 

Bonjourje suis passée à la fibre et depuis je ne peux plus connecter ma sonos one SL. L’application me dit que l’enceinte ne peut supporter 5 méga hertz fournis par le réseau.Dois-je changer d’enceinte? une mise à jour est-elle possible?Moderator edit:Google Translate-Good morningI switched to fiber and since then I can no longer connect my sonos one SL. The application tells me that the speaker cannot support 5 megahertz provided by the network.Should I change speakers? is an update possible?

Hey guys, Just update the fiber internet and have a New rooter.I follow every step Sonos Tell me to Do to set Up m'y systemI reboot all my Sonos product, i reboot m'y wifi, i split 2.4 and 5 Ghz with different name and IT still doesnt workAny advise?

After more then a year waiting, I’ve finally got my Sonos gear moved. I have 2x PLAY1 and 1x SYMFONISK. This evening I wanted to connect everything to my new network (telenet belgium), but all my device don’t want to connect with wifi. When I connect with cabble, i have no problem connecting. Any solutions? (already did: switching on/off router, devices, rebooting pixel-hone, connecting with ethernet and then switch to wifi...)Thanks, SamNa meer dan een jaar heb ik eindelijk mijn sonos materiaal terug. Ik heb 2x play1 box en 1 symfonisk lamp. Deze avond probeerde ik alles te installeren op mijn netwerk (telenet belgie), maar al mijn toestallen willen niet connecteren met het wifi netwerk. Wanneer ik connecteer met de ethernet-kabel lukt het op te registreren, echter nadien loopt alles fout. Iemand een oplossing? (al gedaan: reboot router, rebout devices, reboot pixel-phone, connecteren met ethernet and nadien overschakelen naar wifi)Bedankt, Sam

Bonjour.Peut-on associer une sonos one et une sonos one SL pour faire une paire stéréo ?Merci d'avance.

I have been a happy Era 100 user until the right channel in an Era 100 stereo pair stopped working today. It ONLY malfunctions when I group this Era pair with a stereo pair of Play:5’s playing a Line-In source. The left speaker in the Era pair continues to play without error. The Era pair CAN play from any streaming source in stereo without error. The malfunction only occurs on the Era pair when playing from a line-in source on the 5’s.i have restarted all speakers in the house, unpaired the Era stereo pair and created a new pair, factory reset the right speaker in the Era pair, and the error continues.Thoughts on what may be going on here? 

There's already a thread about Era 300 sound clicks with some references to the 100, but we need one for the 100s. My setup is two Era 100s as a stereo pair with a Sub, Trueplayed and playing FLAC files off local network NAS. When I first heard the clicks my brain tended to disbelieve them as not possible - I've never had clicks on any Sonos device (had Sonos gear since 2007) and never expected to. At first I thought my music tracks may have got corrupted so I played the track that clicked on another (non-Sonos) device - no clicks. I found the Era 300 clicks thread and was dismayed to realise I’d bought a pair of defective speakers. Something I’d never expect from Sonos. In my case the click is a soft click (not a thud or a crack or static) reminiscent of a scratch on an LP but at the same level as the music, ie not louder than the music playing and not a low-level click. It happened on Songbird by Fleetwood Mac at around 5 seconds in. I res

My Sonos one is connected by Bluetooth and plugged in. It is connected to my phone. But when I playing music, there’s no sound from the speakers. I have tried turning it off and turning it on by pressing the manual pause button on the speaker. I can pause the music on my phone, but there is still no sound. This is the case for all three of my Sonos, one speaker what do I do to fix it?

Hi, I can only connect my Sonos five using Ethernet cable, wireless connection does not work and has not worked since I bought it. Tried to unplug and run diagnostics without success. What can I do to fix this problem?

I am completely non-tech and I would like to work out the easiest way to connect a CD player to more than one Sonos speaker. Do I need an amplifier? Would a simple line-in connection be the best way? Do I need a CD player with any particular features? If anyone can offer a simple explanation I’d be very grateful.

For some reason every time I try to connect my new IKEA Symfonisk to my wifi network it states that “The connection to your SYMFONISK table lamp was lost move your mobile device closer and make sure that SYMFONISK table lamp is powered on.”, and once I click continue I receive a message stating that the table lamp was added and I can go to settings for further registration. Once I go to settings however, I get I message stating “Lets finish adding your SYMPONISK table lamp to your system” and once I click continue I get a message saying “Your Sonos system must be factory reset before you can register it to a new account. “ I have factory reset my device countless times along with restarting my router and I am looking for more guidance to connect my system! Thanks :)

Looking for recommendations for mounting 300 rears. I have an open concept living room. Wondering if anyone has experience with this and if they would even be worth it. I’ve done little map of potentials spots. Note the vaulted ceiling that also runs through the room. Red would be stand mounted behind the sofa, but would that be a problem for sound on the offset sofa? But also marked in red due to wife potentially killing me for trying to place them in that location. Green is mounted on wall about 9 feet up for left rear and right rear 9’ up above a cabinet. Any thoughts or experiences shared would be much appreciated.  thank you  

Deleted.  Problem solved 

Hi All--Another connection issue question :) I have a Beam (Gen2) + 2 One SL’s (OSL) for my living room “theatre.” I noticed last week the OSLs were not firing while I watched Dragon Ball Z so I tried to rejoin them to the network but no luck--”Unable to join OSL to loki”. All 3 products have been on my network ‘loki’ for the past 7 months working flawlessly.I followed the instructions on factory resetting from here (Reset your Sonos product | Sonos), I saw the subsequent white/amber flashing lights that eventually turned green. iPhone identifies the charm, connects to the OSLs but will fail when joining them to loki.Went back into my WiFi AP (a Ubiquiti NanoHD) made sure loki is 2.4Ghz, no crazy filtering rules, ‘forgot’ prior OSL connections just in case there was an IP conflict or something…and nothing. I’ve tried

Hello,  We have a wifi system in the house and the sonos one sl speakers are connected to the home wifi system. We have a pool house woth 4 sonos sl speakers inside and outside but we have another wifi box there because the one of our home is too far away while in the pool. We were trying tto connect the speakers and activate the sonos etc but apparently since all the sonos system is connected to the home wifi and not the pool house wifi then it doesn't work... I hope I'm clear about the situation...  How can we make the 4 speakers of the pool.house work under the same sonos account with a different wifi? Overall what would be  the solution to this situation when you have others speakers that need to be connected to another wifi box? Obviously a wifi box with another code etc...  Thank you in advance,