Why are your updates so terrible. Latest update 15.6 build 74.0.43110 broke the sonos service on iOS devices.

Just reboot your router, its a lot quicker than what you are proposing.

Thank you. I have rebooted the router several times. Has no effect on the iOS devices that we have updated. All devices we have not updated work fine. I know I can fix it just is annoying to see something break simply because you followed the instructions of Sonos. As I stated in my original post love the hardware hate the software. I have had Sonos products for over 12 years the hardware keeps getting better but the software has always been a problem. To Sonos’s credit things are better than they used to be but still they have a long way to go. I’m listening to my sonos one that is in my office right now since I started it using a device that I haven’t updated yet. But my updated iphone still can’t find my sonos system. 

What iOS version is installed on the Apple device that currently isn’t working for you?

Same for me. Today, for no reason I can fathom, neither of my Play:1 speakers work. I am now getting error 1005 or 1012. Tried rebooting router, reinstalling apps and speakers, to no avail. updates fail, reverting to S1 fails. Nothing works, but nothing had changed so why did it stop? Hmmmm, methinks it’s the app...
Hardware=fantastic
iOS app=terrible
Great job SONOS, you’ve * it up for me again!

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

There’s no way to revert to S1 with the hardware shown in your profile - how did you go about trying to do that with your system?

Reinstalling your speakers - if you’ve fully reset the speakers already (and the App too) you ‘might’ (perhaps) have over-written your system. You are best not to reset anything. I suggest you get in touch with Sonos Support Staff via this LINK, as you maybe doing more harm than good. They can then check your setup with you over the phone and hopefully get you back up and running.

I’ve spent most of the day trying to get either of my speakers working. The app said I could revert to S1 with my Play:1 speakers. They have been working for ages without issue and then all of a sudden they don’t. Both of them. At the same time.
My THG3000 router firmware is also up to date.
I’ll try a support call tomorrow, thanks for the advice and link Ken.

Just to let you know that Play:1 speakers are compatible with S1 and S2 Systems, but you cannot create an S1 System with any product that is both S1/S2 compatible - you would first need an S1 only product (one of these) to create an S1 system:

• Connect (Gen 1)
• Connect:Amp (Gen 1)
• CR200
• Play:5 (Gen 1)
• ZonePlayer 100
• ZonePlayer 120
• ZonePlayer 80
• ZonePlayer 90
• ZonePlayer S5

…when the S1 System has been put in place, only then you can add a Play:1 to that setup, but you cannot create a new S1 system with a Play:1 - so maybe that’s where things were going wrong for you. Also note to add a compatible S1/S2 product to an S1 system, which has already been upgraded to S2 you must first downgrade that product whilst it’s in a ‘factory reset’ state, the process for doing that is mentioned in this Sonos Support link:

https://support.sonos.com/en-us/article/downgrade-a-sonos-product-from-s2-to-s1

Personally speaking, if you have no S1-only Sonos products, you will need to just stick with an S2 System, but speak with Sonos Support before doing anything further as they maybe able to quickly resolve the issues you’re having at the moment and will hopefully get your setup back up and running.

Hope the above information helps.

And when he says “that Play:1 speakers are compatible with S1 and S2 Systems, what he really means is or, not and. Any speaker can run a single OS at a time, so if speakers are running S1, they will only connect to an S1 system. If speakers are running S2, they will only connect to an S2 system. No Sonos devices can run both systems at the same time. 

I seem to have the same problem with 15.6. Spent 2.5 hours on the phone with Sonos support today with no solution - it seems the issue is the speaker can’t connect to the ‘cloud’ because of my network. The fact that the speaker is streaming directly from Apple Music doesn’t seem to be good evidence that it can, in fact, talk to ‘the cloud’.

As all the errors have started since updating the iOS devices I suspect an app problem, but I can’t verify as they are all set to auto-update the app. Leaving this here in case anyone comes-up with a resolution.

Similar issues. And it happens nearly every update.

1. App won’t work, demands update

2. Updates fail repeatedly 

3. Completely re-install app

4. App won’t connect to system, or it will but now my favourites are gone, or it takes forever to connect, or…some other issue. On this update, it was all of the above.

I have a relatively new Mac Mini, a new MBP, and a 1 year old iPhone which are all kept on the latest OS. This should be at least the baseline for testing working software, but every update on every device causes a problem. And every update disables the software until the update is installed. If you’re not going to at least do basic testing for your software, it should be optional to upgrade. If you can’t make properly functioning software, outsource it to a company that knows how.

I’m not paid to do quality control for Sonos, I already have a job. I’d like to not spend half a day trying to get my very expensive speakers to work. This is pretty ridiculous for the price point on these things.