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Answered

One speaker suddenly no audio

  • August 7, 2023
  • 3 replies
  • 1289 views
S

I have a pair of Play 1 speakers - part of a surround system.  All of the speakers in my house are connected  and are showing up on my app but one of my Play 1 speakers no longer has sound?  The pause and volume level buttons work on the system on my iPhone and it looks like it’s playing but no sound from the speaker.  It was working fine recently.

 

I tried power cycling and resetting the Sonos app and also factory resetting.

 

When I factory reset I followed instructions and it cannot complete the audio pin and when I push the buttons it pairs and looks fine but there is no sound.

 

the other play one in the same surround system is still working fine.

Best answer by Corry P

Hi @Sogallg 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

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3 replies

G

Try removing the Play:1s as surrounds and unplugging the sound bar and Play:1s from power. Then swap the Play:1s (left speaker is now the right speaker, right speaker is now the left speaker). Plug the sound bar and Play:1s back in, allow them to connect to the network, then add the Play:1s as surrounds again.

"Receive with simplicity everything that happens to you." - Rashi
Airgetlam
S
  • Sogallg
  • Author
  • Contributor I
  • August 8, 2023

Thanks for your help.

 

I’ve removed it from the surround system and set it up as a new standalone speaker in a new room after doing a factory reset.

 

it still looks like it’s playing / pausing etc in the app but there is no sound at all.

Corry P
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  • Corry P
  • Sonos Staff
  • Answer
  • August 11, 2023

Hi @Sogallg 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
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