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User515619
Contributor I
August 5, 2023

Why are your updates so terrible. Latest update 15.6 build 74.0.43110 broke the sonos service on iOS devices.

I updated my sonos apps and system as required by you Sonos and since that time I cannot access any of my sonos system from any iOS devices fortunately it is still working from my windows PC so I know it is working. Tomorrow I will try uninstalling and reinstalling my iOS devices with the Sonos app. This is unacceptable you make great hardware and terrible software. If this were the first or second or even third time this has happened, I might overlook it, but this happens all too often. The fix always involves some complicated hoop jumping to get the system back to working order. I have other things to do with my time other than to test your software. I will continue to not recommend your products to friends and family. I so very much want you to be better than you are sonos. 

 

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    jgatie
    jgatie
    August 9, 2023

    It is optional to upgrade.  Turn off auto-upgrades in the Sonos app settings, and in your App Store/Google Play settings, set the app to not auto-upgrade.  No more upgrades. 

    As to the update causing problems, there once was an actual problem with the software of a single Sonos unit, the Playbar.  The main thread on that problem hit 100 pages, which is over 2500 posts, and there were dozens of other smaller threads on the very same problem.  That’s what an actual problem caused by an upgrade looks like.

    In other words, IT'S YOUR NETWORK. Specifically, it sounds like duplicate IP addresses.  These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device.  This can cause a myriad of problems, including missing rooms, app not connecting, grouping errors, etc.  To cure this, do the following:

    Reboot/power cycle your devices in the following order:

    Modem
    Router
    Switches or hubs
    Wired Sonos units
    Wireless Sonos units
    Computers/printers
    Wireless devices - phones/tablets etc.

    Allow each device to come back up before proceeding to the next.  Note you can prevent this from happening again by reserving IP addresses for your Sonos devices in your router setup.  See your router manual for instructions.

      linusq
      Lyricist I
      August 9, 2023

      @jgatie  I’m not sure you’ve actually used this product? There is no setting to auto-update, and it does not auto-update. The app literally will not function if you do not update; there’s a popup box demanding an update, and if you cancel it then the app shuts down. You cannot get past this popup without updating, which will fail to install every time until you go to the Sonos website and manually download and install it. 

      IT IS NOT MY NETWORK. There’s no reason why everything works fine until the app updates except that the app updated. The app is terrible, but it doesn’t cause power outages or reboot of anything. My network is just fine, I assure you. And it wouldn’t cause the browsing issues which are shown as known issues on the status page. So yes, there is an actual real issue, and no it is not the people complaining about it. 

      Furthermore, even if your response was relevant, do you realise how utterly insane it is to think that someone should need to reboot their router, and every computer and speaker connected to it, just for a software update? Read what you wrote. That is not a reasonable thing to do for a software update. 

       

      Moderator Note: Modified in accordance with the Community Code of Conduct.

        jgatie
        jgatie
        August 9, 2023

        Yes, I’ve used the product every day for 15 years.  Need proof?

        Go to Settings > System > System Updates.  See that little switch next to “Update Automatically”?  Turn it off.  You have now turned off automatic updates.  Easy no?  Now just go into the App Store or Google Play Store on your device(s) and turn off auto update for the Sonos app.  Still think I don’t use the product?

        And whether I use the product or not, I can tell you never read my post, at least not all of it.  If you had, you would have seen this:

        “Note you can prevent this from happening again by reserving IP addresses for your Sonos devices in your router setup.  See your router manual for instructions.” 

        So do it once, reserve the IP addresses, and it will never need to be done again.  

         

        Oh and sir? - IT IS YOUR NETWORK!

          buzz
          buzz
          Grand Maestro
          August 9, 2023

          On a Phone/Pad controller go to Settings → System → System Updates and disable Update Automatically. This will prevent future unwanted system updates, but will not resolve any current issues.

          jgate’s instructions only need to be followed once because they will cure and prevent many potential future issues. 

          SONOS requires more robust network support than many devices that you might have on your network because the SONOS are chatty with each other. Typical uses, such as web page access or email, do not require this level of network support. This leads to the common statement that “my network is perfect” when there are some fundamental issues that are not important for web browsing.

          If you give details about your network we can offer suggestions. With respect to your Mac issues there may be a Mac system configuration issue. I’m not a Mac user and cannot help with this.

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