Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.
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Diagnostic #: 1197458452I have 3 Play:1’s & 1 Play:5(2) grouped together. A couple of the Play:1’s have been having continual problems with cutting out, while the other’s in the group continue to play. It’s like they’re shorting out or something. I just recently switched to a wired set-up with my Play:5 connected directly to my Google Mesh Hub, as I thought the wireless setup was what was causing the issues. Since making that switch, it’s almost worse. The Play:1 in my office has cut out at least 4 times in the last hour, coming back on randomly, but not for long.The Play:1 that’s not playing still shows as if it is and still grouped in the controller.I’ve LOVED my Sonos system for many years, but these recent constant issues are driving me CRAZY!!Please help.Thanks,April
I’ve recently moved my Symfonisk speaker from its place in the Office/Den and swapped places the Kitchen-based Play 3. I was able to save the Symfonisk’s room name to Kitchen 2 in the iOS app but the Play 3 will not keep the new room name. Now both keep overriding any name changes I give them. Any ideas why?Video of the issue below:I do not have Apple Home setup at all in case that’s important.
OK Changed my home network and I guess I waited too long to change the settings in Sonos. When I go into Settings the option for system isn’t highlighted and I can’t get in to change my network settings
My Sonos play 1 is about a month out of warranty. There is no power now on the unit. The power cable seems ok as I have a spare and had no luck using that one either.Can anyone help?Thanks
Sonos play 3 will not connect and system will not update...HELP tried everything!!!!Reboot, turn off reboot etc, nothing is working to update the system just get Error 1101, tried all tips and still nothing working.Helen
Long time Sonos user here. I bought an Arc and while waiting for it, I decided to move my Beam and Play 3s to S2 since I will need it for the Arc. I successfully moved the Beam and one Play 3 to S2. I cannot add the second Play 3. I did a factory reset and S2 sees the speaker and walks me though adding it. I get the chime PIN thing and then it says that it is adding the speaker. Then it craps out and says to unplug the speaker and try again.While this is happening, I lose the first Play 3 that I successfully added.Prior to this, these were a stereo pair under S1. I went ahead and created a new S1 system with my older devices using SonosNET - that is working fine. The S2 system is also using SonosNET as I have the Beam plugged into my router. S1 is on channel 1 and S2 is on channel 11. All of my Sonos devices have a static IP assigned. I removed that reservation for the two Play 3s and rebooted my router in order for them to grab new IPs. Any ideas before I call Sonos?Than
I have seen this question asked a number of times in multiple ways with no solution given. I’ll try again. I have a mesh Wi-Fi network broadcasting 2 networks: the private one, and our guest one. We want to move our Play:1 speakers to the guest network, but they keep reverting to their old (private) network! And we are getting increasingly infuriated at the abject shoddiness of the UX.• I cannot connect ethernet to the guest network — all hard connections only go to the private network. Don’t suggest this. It cannot happen.• I cannot turn off / disable the private network. It’s our primary network. Don’t suggest this. It cannot happen.How do I tell these f***ing speakers to just f***ing forget the former f***ing private network?! It’s absurd!! Basically every mainstream device made in the last 2 decades has a “forget this network” option. This should be so simple: move to a different network. There are a million reasons why someone would want/need to do this, and the ability to do so s
My set up is Play1, Play3 and Connect running on S1.Recently i was experiencing issues with Play 1 and Play3 dropping out.I thought that Connect might be the issue, so turned it off and tried to connect both Plays via Wifi direct to Router. What happened next was that my system somehow “split into two”. Under my login in app i can see Play3 but can’t see Play1 or can’t even add it in. If i log out of my account i can see Play1 but can’t see or add Play3.Is there a way how to reset the whole system and start over? Or any other suggestions?It is driving me crazy.
Our Sonos system has completely stopped responding: the white light is on, however nothing happens when we press the Play button, even for 60s +, or when we run through the factory reset sequence… it just stays white …Any help would be greatly appreciated!
My Play 5 (one of a stereo pair) dropped out recently and nothing would get it back online so I carried out a factory reset which didn’t work so I took it to the router and connected it via ethernet cable.After an update I could see it and re-paired it with the other speaker but when I unplugged it to move it back to the kitchen it dropped off my system again.This has now happened twice...any ideas anyone? TIA
Bonjour, mon Sonos Play 1 ne s'allume pas après un court-circuit dans la maison
As an early adopter, I am beyond frustrated with this product at this time.There’s constant breaking upgrades.After I finally made time for the S2 upgrade and started recycling my setup (3 Play:5, 1 Connect Amp into wired ceiling speakers, 1 Sub), I can’t discover my second Play:5 nor my Sub.All the documentation I find online seems outdated. Do NOT tell me I need to wire any of my SONOS products into my router---I paid $$$ to avoid wiring.Extremely annoyed at this point.
Hi,I have a Play 5 with line in connected to my turntable and it sounds superb. The problem arises when I try to listen to the vinyl in other rooms.For example, the play 5 is in my conservatory where I tend to listen to records most of the time, but when I want to connect to the Play 3 in the Kitchen, the playback drops regularly, but only on the kitchen speaker not the 5 in the adjoining room..?Why does line in work perfectly through the 5, but poorly through the other speakers in my set up..?TIA,Jonathan
