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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5866 Topics
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NSMDContributor I
asked in Speakers
What does it okay on start up?

I'm looking to purchase the Era 100 to replace a digital radio. What will the speaker play when I switch it on, without using the app? Will it play the last played playlist/radio?

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TXDawgContributor I
asked in Speakers
Paired One SL Stops Working

My sonos system was originally comprised of two One SL speakers and an Arc.  Four months ago, I bought two additional One SL speakers and installed them as “paired” in the same room.  The system worked great for months, no issues.  In the last few weeks, when I am select my paired one speakers, the music plays for a while and then randomly stops.  When I look at my phone, it is as if the music is paused, and when I go to re-select the paired speakers, they don’t show up.  Not until I unplug both of the paired speakers, and sometimes event the internet router, will they show up again.  This only seems to happen with my paired speakers. Does anyone know why this would be happening?  It’s strange that the system worked fine for months, and in the last few weeks, this has become an issue.  I primarily use the Spotify app for music, but when the paired speakers drop out of appearance, they are not viewable in the sonos app either.

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AjTrek1
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Angel24Avid Contributor I
posted in Speakers
For when we can separate our rear speakers to listen to music without having to do Trueplay again to join them again

When Sonos would let us separate our rear speakers so we could use them to listen to music elsewhere and return them with the soundbar without having to Trueplay again and again if we put them in the same place every time.

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Corry P
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Angel24Avid Contributor I
posted in Speakers
Why is the Sonos One not enabled to be used as a PC speaker?

The Sonos One would be an excellent PC speaker if Sonos had considered it.  For me it would improve sales if they also thought about PC consumers who want quality audio in their systems whether it is for listening to music or playing games.

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Airgetlam
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JohanRContributor I
asked in Speakers
Era 100 not official adapter issue

Hi, I just received my era 100 and I purchased an adapter on amazon (usb c - jack male)  I didn’t want to buy the official because it’s a usb c - jack female so I will have to put an other cable jack male - jack male.  Unfortunately, it doesn’t work 😑Do you think it’s because it’s not an official cable or the issue come from other thing ?  thanks ✌️

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cnittkeContributor I
asked in Speakers
Can't get my sonos system connected - can someone help please ...!!

Good evening ! I have bought my Sonos system in Hong Kong and recently moved to France.I have tried several times to set it up but failed endlessly. Can someone please help.Getting really frustrated here. BIG THANK YOU 

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Harl3Contributor I
asked in Speakers
Speaker randomly disconnecting after buying Era 300

Hello,i’ve been using for the last year an Arc+Sub(gen3)+2 Ones setup in my living room and everything worked as expected. The Arc is connected via Ethernet so all the speaker show as WM0Last week i bought two Era 300s to replace my ones a surrounds.I removed the Ones as surrounds from the app, configured the Eras and again, everything went well.After like two days i decided to plug my old Ones in other rooms of the house (bath and bedroom) and the first thing i noticed was that they still showed up as WM0, shouldn’t they show up as WM1 and not use SonosNet?But most importantly, as soon as i turn on the two old Ones the whole setup starts to mess up and randomly i get disconnections from the sub, stuttering from the Eras, and random stops on the Ones.Did i do somehing wrong in this process? should i have factory reset the ones after removing as surrounds or something like this? I’ve already checked that there are no duplicate ips, no interference or anything like that (besides as i sai

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WickidWizard11Contributor I
asked in Speakers
Voices from rear surrounds (ONE SL’s)

I can hear voices coming out of my rear ONE SL’s. Is this normal? As far as I understood the surrounds were only meant to output surrounding noises (things off screen for instance).

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SarahN
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timwaittContributor I
asked in Speakers
Spatial Music button

I’ve just set up my ERC 300’s as a stereo pair and am playing Apple Music Spatial audio which is showing Atmos in the app. However I don’t notice any difference turning the Spatial Music Immersive option on or off. 

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mjmjContributor I
posted in Speakers
Feature Request: Disable bluetooth on Sonos One Gen 2

Hi, may I request a toggle to disable bluetooth on Sonos One Gen 2, similar to how we can disable WiFi? Thank you!

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controlav
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cklim55Enthusiast I
asked in Speakers
how to remove location on system status in app

Moved my set of play 1’s from living room to bedroom. After deciding to purchase a set of era 100’s to place in bedroom I have tried to remove bedroom location on my system through the app but unable. My system now has living room with all home theater speakers listed and now has the bedroom listed with one play1 speaker and the living room is listed again with the other play 1. Is there any way to remove the 2 rooms not being used and speakers not being used.  Any help would be appreciated 

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Rebel1954Contributor I
asked in Speakers
Sonos One SL

Sonos One SL Speaker issue with 1 of 2 speakers in bedroom, just randomly quit working.  Both soft/hard resets performed, but no connection.  Resets went thru their steps and appeared to have no issues.  Speaker was installed 7 months ago, along with 9 others.  No other speaker in our home has ever had an issue, like we are experiencing here.All help is appreciated!

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corky123Trending Lyricist I
posted in Speakers
Sonos Era 100 wired shows as connected to the 2.4ghz wireless band in router ?

I got two Sonos Era 100’s set up as a pair for stereo and just plugged in the USB-C network adapter so I can have it wired to my network but for some strange reason the connected speaker reports as being on the 2.4ghz wireless network in my router settings, I restarted both speaker and router but it still shows as being connected to the wireless band.if I go through the change network wizard in the s2 app this speaker is reported as being wired, also the details for the speaker says WM: 0 which is wired.The second speaker is listed on the 5ghz wireless band.Why is this, should it not be listed under my wired devices now ?Thanks   

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michelenicolisAvid Contributor I
asked in Speakers
ERA 300 TRUEPLAY - ANDROID

Hello everybody,I bought for the firts time a product of Sonos, ERA 300.I have a doubt, please.When i do the trueplay for android the microfone behind has to be open… OK….but in which direction? near the wall behind...or versus the open area of the room?thanksMichele

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Schlumpf
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the_bart123Contributor II
asked in Speakers
Sold Sonos One gen 2 on eBay and forgot to unpair

Hallo everyone, I’ve sold Sonos One gen 2 on eBay to to upgrade to Sonos Era 100 and forgot to unpair it - will new user have possibility to pair it with his iPhone (by just resetting it “disconnect cable - press and hold Pair Button - connect power cable”)?Or will it be permanently locked like iPhone iCloud / Activation Lock? Thank YouBart

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106rallye
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thebobbydigitalAvid Contributor I
asked in Speakers
Play 5 can no longer connect to wifi

I’ve had a Play 5 gen 2 for 5+ years working without issue.  Last 2 months has been hell for me because it just suddenly stops working and no longer connected (and not seen by app).  I’ve tried factory reset a dozen times and I’m able to set it up, but then the app warns me I may have to restart the speaker if it’s not seen in app. I do that and it’s not resolved.  When network cable is unplugged:Play 5 no longer appears as available in the app ('System' page as well 'About My System') Play 5 no longer plays any music l when I press the play button Play 5 appears in the Airplay list on my iPhone, but actual Airplay connection appears to fail App function 'Find Missing Products' is unable to retrieve App function 'Manage Networks' brings mixed results, only once out of several attempts I managed to get connected to wifi (router lists IP address) ... but the device did not end up in the 'System' page and after restart it was no longer connectedI’m so frustrated! Can someone help? my diag

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Airgetlam
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robdavContributor I
asked in Speakers
Sonos One SL - Noise Floor: 0, 0, 0, 0 undefined

HiI have a stereo pair in the Kitchen made up of a One and a One SL speaker.Recently if I join the Living Room to the Kitchen, I start getting drop outs or players stopping or general unreliability.I looked at the Network Matrix under the http://playerip:1400/support/review URL and noticed that the One SL speaker show as white and has text of “Noise Floor: 0, 0, 0, 0 undefined” whereas all the others have values and ‘undefined’ showing as something similar to ‘OFDM ANI level:0’ I have factory reset both the Kitchen One speakers but it still shows like this. Does this mean there is a problem with the WiFi adapter inside it or what else is wrong? Many thanks Rob  

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Stanley_4
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West grassContributor I
asked in Speakers
transfer sonos ownership

I wish to give my Sonos components to my son  how can I transfer ownership?

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BemcalpinContributor I
asked in Speakers
Using Sonos in Multiple Homes

I own 5 homes with 34 sonos speakers in the various homes. Can I play the sonos systems at the different homes at same time? For example, if I am at my main home, can someone at a different home of mine play the sonos at that home while I am playing my sonos at my main home?

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nonsuchandyContributor I
asked in Speakers
Era 100 and line adapter issue

I purchased a pair of Era 100’s to use with my iMac computer, using the USB-C line adapter. The speakers sound absolutely superb, however, every minute or so the stereo pairing drops out of one speakers for a split second. I see a reviewer on YouTube was experiencing exactly the same issue.I’m sure it’s just a bug and will be fixed, but wanted Sonos to know. Thanks

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Airgetlam
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BrewcContributor II
asked in Speakers
Era 100 and One SL in same room?

Replace my pair of One SL with Era 100 + Arc and sub. Started thinking a day later can I hook the 1Sl back up and put them in the front corners of room?

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Wolf2024Contributor II
asked in Speakers
ERA 300 Mounting Screw size?

ERA 300- What size is the screw that is used for mounting the speaker to a fixed object?  Thanks all

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melvimbe
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Tool Fan 9119Contributor I
asked in Speakers
new location

i’ve recently relocated to a new province, and I can’t get my system up and running. how can I log into a new network using my Sonos app

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controlav
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IanMeth79Contributor I
asked in Speakers
complaints

Roam will not charge. Support is useless.

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djbrooContributor I
asked in Speakers
Sonos One SL's crackle/static sounds

I purchased a Sonos Beam gen 2 and 3 Sonos One SL’s speakers in Nov 2022 to be used around my house. The One SL’s are not connected to my system as surround speakers, the Beam is connected to a Samsung Smart TV. Since I purchased the system there has been an increasing amount of crackle/static pops coming from all 4 devices at various points. The Beam does not crackle when music is playing but does when streaming HBO Max.  The One SL speakers crackle consistently when streaming music from Spotify, SoundCloud and even from the Sonos Music service within the app. The One SL speakers are located all around the house, with various distances to my wifi router (upstairs office = farthest, kitchen = one room from wiif, basement = farthest). They all crackle with same frequency more or less. It happens whether I’m playing music to just one speaker or all 3. I have contacted Sonos several times to troubleshoot. We’ve tried decreasing streaming quality from Spotify, we’ve tried streaming music o

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Sotiris C.
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