Speakers

I’m no longer able to connect my line-in feed (a turntable) to most of the speakers in my home. This is suddenly a problem for the past few days after a full year of no issues at all. When I activate the line-in and try selecting any other speakers except the 5 (which is wired to the turntable) and my ceiling kitchen speakers (which are connected to my Sonos Amp), it makes all the sound stop and eventually says it can’t connect to the device. Nothing about my home or set-up has changed so I have no idea why this is happening. Submitted a diagnostic—1125498172. 

Hi @ All,Yesterday I received my pair of Sonos Era 300 and after I installed them on the stands I immediately noticed that the build quality of both speakers is not what I expect from Sonos as it seems that the backplate is somehow not even installed on both of my speakers.I googled it and it seems that this concert more people:https://www.reddit.com/r/sonos/comments/1253qem/era_300_manufacturer_defect/Can some Era 300 owners confirm that they also have this problem?  

Hi All I am a 65 year old Sonos novice and have now joined your community to look for help as I cannot resolve my issue although I have been adding to the sonos system for a number of years now I haven't suffered from many issues. I have recently noticed that when I group two of the main rooms the sound begins to distort on the one’s at times but not all of the time only occasionally 2 one’s in same room will distort or cut out the other room sounds fine, should I group an additional main room (all three main rooms together) all the one’s distort. In each of the three main rooms I have the following 1 Play base + 2 One’s + 1 Sub, an additional room has 2 one’s + 1 Ray which was recently added also further additional 5 rooms each having 1 one.The complete system comprises of the following3 x Sub3 x Play Base1 x Ray15 x One (2 not yet connected?)I have searched the online help but cannot find anything relating to this issue the system has been updated as of this morning and I have reset

Just got this new router from the ISP and my speakers always disconnect or cannot be found. Have to always find and re-start the router to find all speakers. Sonos say’s to name the bands to separate them but ISP says it is not possible with this router. The page that lists routers that are not compatible does not list this router. Has anyone find a solution for this issue with this specific router? Is my only option is to get another router that lets you separate the bands (2.4ghz/ghz)???Set up:1 Beam4 Sonos Play11 Move

On-line chatted with a Sonos rep to determine if the audio output of my windows 11 can be sent to the Sonos SL One. The speaker does not have a line in. Is there any workaround to be able to accomplish windows 11 audio output to Sonos SL One speaker?Thank you

Hello friends, I have a problem with my Sonos Play 1. I tried to factory reset them as described on the official website, but I can't. When the buttons are pressed, the white indicator should flash, then white and orange, and after 10 seconds green. But the green light just doesn't appear or appear at all.Is there any way to reset the sonos play 1 using an app? It is to reset the speakers through the application, and not to reset the application itself.Thanks!

Hi!5 of my sonos speakers are set up and working fine on my new router.  However, 2 of my sonos speakers wont connect. I keep getting an message saying product not found.  Ive done a hard reset, connected it via ethernet and even called tech support.  I’m so discouraged. 

My Play 1 speaker won’t connect wirelessly to my new BTHub2 router

Just picked up a pair of Era 300s with the Sub Mini for music listening only in my living room.  I got the sub thinking it was just a given that I would need it.  However, I find that I actually get more and better bass performance without the sub from just the stereo pair of the 300s.  I was very surprised at this but after A/B testing with and without the sub, I’m getting better bass without it.  Anyone else have this combo?  I’m thinking I may return the sun to save some cash.

Hi,  I am looking to purchase 2 in-ceiling mounted speakers and amp + Sonos Beam + Era100.Can I set up a Group that includes the ceiling speakers and Era 100 and another group that may include the Sonos Beam and In-Celing Speakers  

Current set up in living room:75” TVSKY Q Sonos soundbar, sub and 2 x 5’s (group - living room)We want to use a projector in the living room without chasing walls for cabling - we have refurbed the room not long ago.The projector will go on the ceiling in the living room and receive video signal via hdmi from bedroom above living room.The problem is getting sound to the current Sonos surround set up without cables.My solution. Install a Sonos Beam 2 in the bedroom. When we want to watch the projector, “group” the Beam with living room group (mute the Beam).I know it works, and will produce sound. However, will latency be a major issue? And will the sound be in Dolby 5.1 etc or plain old stereo?Much appreciated.       

Hello, How come I can only hardwire one Sonos device at a time? As soon as I hardwire one more Sonos device my broadband connection stops working. Maybe it is caused by a loop. When I used a DSL router this was not a problem. Now I use a Technicolor router for a coax connection. I don't use any switches or access pointsThank you in advance.

I have an orginal play 1 that is connected to my wifi network but I cannot see it in other music apps such as spotify - any ideas?Thanks 

I have my play 5 connected to my PC via line in. I seem to have a problem with one channel on the line in on the play 5.I’ve tried the line in on other devices and it works OK. This was a lot of money when purchased so I hope its not now a brick ;-(

If I am watching something on Apple TV through Beam in my living room I can group the IKEA symfonisk in my bedroom and it works great. But if I try to group the Five in my office or Roam SL anywhere it sounds like it’s skipping or something. Hard to explain but definitely not listenable. Any ideas?

Is it worthwhile or possible to connect a legacy Sonos system to a new ARC system?

Upon initiating a session on Spotify, (or any service) the music promptly plays across all speakers. However, when skipping to the next track, there's an aggravating delay of 5 to 30 seconds before most speakers start playing the music.  I recall reading a comment suggesting that assigning a static IP address to the system might be beneficial.  I cannot find any real information about this type of set up.  Is it true?  Is there something else I can do or is this a normal occurrence for a Sonos system?

My sonos play 3 light will not turn green following factory reset, It only blinks amber, it makes no sound upon trying to connect. 

Hi,I just notice my sub-mini is making an almost imperceptible humming / buzzing electric noise when connected to the electricity. It is only noticeable if I place my ear very close to the unit, almost touching it.Is it normal? Does your unit also make this noise?Second question, I also noticed the sub-mini does a small pop when starting some songs, not very loud. Is it normal? This happened since the last update (15.9).Thanks!

I have a two Sonos Play 5 speakers paired for stereo.  They are set vertically.  While looking at the manual for another topic I noticed something that confused me about set up of the stereo pair.  In the product guide I have it under “Creating A Stereo Pair” it states“• When placed vertically, Volume Up is above the logo; Volume Down is below the logo.”The images shown in the vertical set up example on that page have both Sonos logos on the outside of the speaker.  This is also how mine are set.  I have also seen where both speakers have the images on the inside of the speakers.  But, in either setting one speaker will have the volume up above the speaker and the other will be below the speaker.Looking at the Play 5 Gen 2 horizontally the volume up control is on the right.  If you turn the speaker with the logo to the left for vertical placement the volume control will be above the logo as described above,  Doing that though would place the left speaker Sonos logo on the outside of th

Hello, I have an Old SONOS Play:1 that I can't seem to pair, tried all the usuals and ran through he app test etc and am getting no response or connection. The Play 1 has a white flashing light. Any ideas or is it time to use as a door stop.??

I found that simply changing the name of the system might solve Airplay Error.For example, change the name of your system from “bedroom” to “bedroom 2”, and choose I haven't moved any Sonos speakers for the Trueplay.Hope this trick also works for you.

This is a simple question, but is there any way to connect a Sonos One speaker to a TV using a Sonossound bar?

My phone was able to detect the Play3 but when the Sonos Play 3 was supposed to play an audio code, there was no sound. I tried pressing on the volume up button but there was still no sound. Alternatively, I followed the app prompts and pressed on the play/pause button, but nothing happened either. How do I fix this?My account has no system either since I have not been able to connect to any of my sonos products.

Sonos worked fine for us for years but, for some reason our Sonos system pooped the bed several months ago and is, unfortunately, unfixable.  Why Sonos tanked we cannot say.  Sonos seems no longer to be able to maintain their own, simple tech.  It’s slipped away from them. There is no way we have the time to be on the phone with Sonos each time there is a problem, and there is no way Sonos will help figure out the big picture.  They can address why our speakers disconnect each time it happens (which is each time we try to use Sonos), but they can’t tell us why it happens every day, nor fix all the other problems we have with the app every day (play button doesn’t work, everything grayed out, spinning wheel, music continues to play after Sonos quits and many more)So, it’s clearly time to cut our losses, sell the system on eBay and try something else.What is a good alternative to Sonos?  Being able to use Spotify is critical.