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How do I factory reset a play 5
I just want to remove a Play:1 from my S1 Controller, and then add it to my S2 Controller. It seems that would be a rather common procedure, but I cannot find it either online within Sonos or on third-party sites.
Purchased a “NIB” Play:3 via Ebay and attempted to connect to my existing system of five (working) Play:1s. Out of the box, the Play:3’s LED flashes white and the mute button flashes green.My mobile device is a Pixel 4XL running an up to date S2 controller app. The app will find the Play:3 and can identify the unit’s serial number, but pressing/holding the mute button does not connect the Play:3 to the existing system. I went through the normal troubleshooting steps (cabled to the router, device w/in 3’ of speaker and router), and never got a green LED.Per the Sonos guides, I performed a reboot, and a factory reset. While holding the mute button during the reset, the LED flashed white 5x, a longer 6th flash, another 4x white flashes, orange 16x, then back to white flashes.Started a chat session with Sonos support, went through the same troubleshooting steps with the agent (reboot, factory reset 3x with the same LED behavior as above), and their determination is a hardware failure. The
I’ve had my house system for 3 years with no issues. Now, for whatever reason, I’m finding always the same three rooms at the same time will drop sound then come back on. This happens when watching a YouTube video . My internet hasn’t changed, have good speed. Attached is a drawing ( rough sketch ) of where all the speakers are located including router , modem , and Boost. Rooms 1,2,3 are the issue. Any ideas? This did not start till last update( app and firmware).
Can you please help my play 1 has dropped out when I try and contact it goes to lounge 2i have all my other speakers in lounge 1 so I try to add it in Fix surround it will not let me put it with the other speakers can any one please 🙏 help
My sonos isn't working and it says not connected to the WiFi. But It is. I've had nearly 4 hours on the phone with 4 different sonos advisers and no joy. Anyone got any ideas please
Hello all,Over the last weeks I started having problems with my Sonos system.I have 3 separate rooms defined:[a] Play:1 stereo pair [b] Play:1 stereo pair [c] Play:3 stereo pair + Sub + PlaybarEvery room by itself seems to work fine. But when I start to group rooms, for example [a] + [b], two problems occur:One of the speakers in one of the pairs goes mute/silent (this one is pretty consistent). When I ungroup, it goes back to work perfectly fine in stereo with the other speaker in the pair. The rooms go out of sync between each other by fraction of a second (this one seems random for now, or it goes out of sync in time).All components are fully updated, all components are on S2. I have a very stable and fast network connection and each speaker is not further than 7m away from the wifi router. I haven’t seen any such problems at any time in my 8+ years with Sonos…Any ideas? Is it a known issue(s)?BTW, is there any kind of “factory reset” for Sonos units, especially the ones I own?Thank
I have a 5 connected by line to turntable. Can I also connect to my sonos system?
Hi.I gave my daughter my Sonos 5 for her to use but she’s unable to connect to her WiFi.She has tried everything that’s been suggested but still no success. She has even gone back to factory reset but with no joy. All she gets is ‘router not found’ even with an Ethernet cable.What is she doing wrong please?
Why is your s/w so bad? I have 3 sonos1. I just bought 3 sonos sl. I connected one of the sonos sl and now I don’t see the sonos 1 on my app on my iphone. I just see the new sonos sl. what happened to the other 3 sonos 1 and why I cannot see them? Also, I have the reverse problem on my mac, where I see the sonos 1 devices but not the new sonos sl device. Fix this **stuff**! Who has the time to trouble shoot your crappy s/w after paying premium price for these devices?*Moderator Note: Modified in accordance with the Community Code of Conduct.*
bought a used speaker. When I got home and plugged it in it just starts flashing red. I have read that it’s due to not being connected for over 30 mins. As soon as powered on it starts flashing red. I have tried unplugging waiting 10 sec then plugging back while holding the mute button. Doesn’t do anything tried multiple times. Tried connecting straight to router with Ethernet cord can’t get it to do anything either. Took it apart and tried seeing if any burn marks on board it all looks good. Any help would be appreciated. Thanks
I have stop playing music from my play 1 for roughly a monthand i just try to play music by using PC but there is no sound.i have tried factry reset and repaired but no use.there is no problem by stream through spotify ect.Only has no sound when playing music from my PC.I still able to control from my phone and PC
